1

Service Management Analyst Jobs in Arizona (NOW HIRING)

MANAGEMENT ANALYST

Yuma, AZ · On-site +1

$61K - $97K/yr

Summary You will serve as a MANAGEMENT ANALYST in the OFFICE OF COMMUNITY PLANNING AND LIAISON of ... Males born after 12-31-59 must be registered for Selective Service. * You will be required to ...

New

Analyze supply chain data to identify trends, forecast operational needs, and recommend process ... Desired * Working knowledge of the Army Enterprise Service Management Platform. * Comprehensive ...

Management Analyst 4 Apply now Job No: 542230 Work Type: Full-time Location: PHOENIX Categories ... Information Technology/Services, Misc/Other/Not Applicable DEPT OF HEALTH SERVICES The Arizona ...

Analyze supply chain data to identify trends, forecast operational needs, and recommend process ... Desired * Working knowledge of the Army Enterprise Service Management Platform. * Comprehensive ...

Analyze supply chain data to identify trends, forecast operational needs, and recommend process ... Desired * Working knowledge of the Army Enterprise Service Management Platform. * Comprehensive ...

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...

Management Analyst 4

Phoenix, AZ · On-site +1

$55K/yr

Management Analyst 4 Apply now Job No: 541534 Work Type: Full-time Location: PHOENIX Categories ... A career in public service awaits you. COME JOIN OUR TEAM! A great benefit of working for the State ...

Position Summary In the Senior Analyst, Account Management role you will be responsible for ... Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs ...

Network Support Services Building 1 Category: Finance Shift: Day Department: IT Customer Service ... Job Summary The Asset Management Analyst II will perform computer systems analysis, perform ...

New

next page

Showing results 1-20

Service Management Analyst information

See Arizona salary details

$40.1K

$79.2K

$123K

How much do service management analyst jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service management analyst in Arizona is $79,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a Service Management Analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a Service Management Analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Arizona? For Service Management Analyst jobs in Arizona, the most frequently searched job titles are:
What cities in Arizona are hiring for Service Management Analyst jobs? Cities in Arizona with the most Service Management Analyst job openings:
Infographic showing various Service Management Analyst job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $79,174 per year, or $38.1 per hour.
MANAGEMENT ANALYST

$72K - $113K/yr

Full-time

This job post has expired today. Applications are no longer accepted.


Air Force Civilian Service rating

8.0

Company rating: 8.0 out of 10

Based on 95 frontline employees who took The Breakroom Quiz

22nd of 46 rated military and defense


Job description

Come be a part of something big! Smart Minds, Cool Jobs and Awesome Rewards! Fueled by innovation, talent and ambition, the Air Force Civilian Service (AFCS) is seeking civilian professionals prepared to deploy war-winning capabilities on behalf of the United States Air Force.
The Air Force Civilian Service (AFCS) is looking for a Full-Time MANAGEMENT ANALYST, GS-0343-09/11, to work at the Air Force Materiel Command, (AFMC) in the Air Force Sustainment Center (AFSC) in the Ogden Air Logistics Complex (OO-ALC) with 309 AMARG at DAVIS-MONTHAN AIR FORCE BASE located in TUCSON, AZ. This federal job offers a rewarding and exciting career with benefits.
This job may close at any time! APPLY NOW!!!
Recruitment, Relocation, Retention and Student Loan Incentives may be authorized.
Roster may be used to fill vacancies Complex wide for the next 90 days.
This position will be used to fill multiple shifts (day, swing and grave).
2026 Salary Range: ($72,381 - $113,854) / Yearly with locality
Job Open Date: 07/10/2026
Job Close Date: 07/19/2026
Who May Apply: All U.S. Citizens
The primary purpose of this position is to serve as an analyst and advisor to management on facility projects and systems. This position is a project manager for Engineering Operations, and will primarily be developing Performance Work Statements for facilities projects.
The organizational location of this position is: Air Force Material Command (AFMC)/ Air Force Sustainment Center (AFSC)/ Hill Air Force Base, UT/ Ogden Air Logistics Complex (OO-ALC)/309 AMXG/MXDE (a tenet unit of Davis-Monthan AFB, AZ).
The organizational goals or objectives of this position are: To develop, further, and advance the goals of the AMARG Facilities Management Plan.
Qualifications:
- U.S. Citizenship
- Obtain & maintain Security clearance
- This may be a designated Drug Testing Position
- Must be able to pass a pre-employment physical (if applicable)
- The employee may be required to work extended or other than normal duty hours to include overtime, and/or days, swings, or owl shifts.
- The employee may be required to work during base exercises, contingencies or emergency situations.
- The employee may occasionally travel away from the normal duty station on military or commercial aircraft IAW Joint Travel Regulations to other government installations, contractor facilities, or other commercial Locations for both training and mission accomplishment.
Recruitment Knowledge Skills and Abilities:
1. Knowledge of project management, ability to identify critical path and constraints for a given project, ability to track, display, and report all relevant information related to a given project.
2. Knowledge of management and organization principles and theories, including standardized
administrative practices and procedures common to the organization or area of responsibility.
3. Knowledge of construction, contracting, and market forces that may impact quality, cost, or schedule metrics associated with assigned Facilities related projects.
4. Knowledge of, and skill in applying, conventional methods to gather, analyze, and evaluate
information concerning management processes, draw conclusions, and recommend appropriate action.
5. Skill in technical writing, preparing facility project related documents such as: statements of
requirements, statements of work, performance-based work statements, etc. Skill in use of industry standard tools such as Microsoft Office.
6. Skill in applying analytical and evaluative techniques for the identification, consideration, and
resolution of issues or problems of a procedural or factual nature.
7. Skill in conducting interviews with supervisors and employees to obtain information about
organizational missions, functions, and work procedures.
8. Skill in applying budgeting and financial planning techniques to short and long-term projects.
9. Ability to communicate effectively, both verbally and in writing, to gain cooperation from others through tact, courtesy, and diplomacy.
10. Ability to access or locate information through the use of the internet, data bases, and software programs.
11. Ability to use project management software to track and monitor status, performance, and cost data for assigned projects.
RESUME: Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. The two-page resume ensures the most relevant experience is reviewed and considered, which is a common practice in both the public and private sectors. You will not be considered for this vacancy if your resume is illegible/unreadable. Additional information on how to complete the two-page resume is located at: https://help.usajobs.gov/faq/application/documents/resume/page-limit
Depending on the type of position (competitive/excepted) you are selected for, you will be required to serve a 1-year probationary period OR 2-year trial period. Upon completion of your probationary/trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Click the apply button to complete an application and upload resume (PDF Form) and/or additional documents (Transcripts, certifications, Vet Docs (DD214), SF-50).
To receive additional information about current and future job openings with AFCS via email notification, please register at www.Afciviliancareers.com and sign up to "Get Career Updates."
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Equal Opportunity Employer. U.S. citizenship required. Must be of legal working age.

What Air Force Civilian Service employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom