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Service Management Analyst Jobs in Arizona (NOW HIRING)

Valley Metro

Associate Management Analyst

Phoenix, AZ

$67K - $101K/yr

... policy analysis; and review and revise policies and procedures as necessary. Manage projects ... Perform quality assurance and quality control verification of monthly service data and contractor ...

PhoenixNAP

Be Seen First

Senior Asset Management Analyst

Phoenix, AZ · On-site

$87K - $115K/yr

... services. * Drive strategic improvement of hardware and software asset management processes, tools ... Analyze information, guidelines and requirements from different sources to evaluate alternatives ...

New

The State of Arizona

Mgt Analyst 2

Phoenix, AZ · On-site

$51K/yr

... services, and support. Management Analyst 2 - Learning Management System Specialist Job Location: 3550 N. Central Avenue Phoenix, AZ 85012 Posting Details: Salary: $24.8559 hourly / $51,700.27 annual ...

ASRC

Senior Risk Management Analyst

Tempe, AZ

... services, petroleum refining and marketing, energy support services, industrial services ... analysis; looks beyond the obvious and doesn't stop at the first answers. Time Management * Uses ...

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Service Management Analyst information

See Arizona salary details

$40.1K

$79.2K

$123K

How much do service management analyst jobs pay per year?

As of Aug 7, 2026, the average yearly pay for service management analyst in Arizona is $79,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Arizona? For Service Management Analyst jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Arizona look for? The top searched job categories for Service Management Analyst jobs in Arizona are:
What cities in Arizona are hiring for Service Management Analyst jobs? Cities in Arizona with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,174 per year, or $38.1 per hour.

Associate Management Analyst

Valley Metro

Phoenix, AZ

$67K - $101K/yr

Full-time

Posted 10 days ago

Job description

Summary Purpose of Role: Support data use through the facilitation of quality control, analysis, and reporting. Minimum Qualifications & Requirements Education and/or Experience Associate's degree in business administration, public administration, finance, or a related field, and two (2) years of experience in: Data collection and analysis, report preparation, project coordination, budget tracking, or other analytical support functions Or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job Human Resources reserves the right to call only the most qualified candidates to the selection process Licensing/Certification Requirements: A valid Arizona Driver's License with an acceptable driving record upon hire. Examples of Duties / Knowledge & Skills The following functions are intended to provide a representative summary of the primary duties and responsibilities of this position and are not an exhaustive list of all duties that may be performed.

Monitor multiple databases and data flow across multiple platforms and networks; provide application support; verify accuracy of data; and design and maintain reports. Conduct research, summarize findings and develop data-driven recommendations; prepare a variety of reports and correspondence related to projects, studies and program data; map business processes and provide policy analysis; and review and revise policies and procedures as necessary. Manage projects including attending project-related meetings and monitoring schedules and budgets.

Coordinate and train staff and contractors on navigating databases to conduct research, perform data queries and produce reports. Perform quality assurance and quality control verification of monthly service data and contractor invoicing and facilitate payment approval. Performs other duties of a similar nature and level as assigned.

Required Knowledge & Skills: Knowledge of: Basic data quality assurance and quality control processes Introductory report design and data visualization methodologies Data flow across platforms and networks Research summarization and policy analysis theories Project coordination and schedule monitoring procedures Fundamental database navigation and query design practices Contractor invoice verification and payment approval processes Using a computer and related software Skill in: Monitoring databases and data accuracy Conducting research and summarizing findings Preparing reports and correspondence Coordinating and training staff on database use Performing quality assurance verifications Coordinating project schedules and budgets Facilitating efforts between teams Communication and interpersonal skills to exchange information and receive work direction Physical Demands / Work Environment Work is performed in a typical office setting with routine use of standard office equipment. This role is sedentary requiring the physical exertion of up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

This role typically requires sitting, handling, fine dexterity, visual acuity, hearing, speaking, walking, standing, lifting, carrying, pushing/pulling, reaching, twisting, foot controls, time pressure, tedious or exacting work, changing of tasks, multi-tasking, irregular work schedule/overtime and working with others on a team. Valley Metro is a Drug-Free Workplace and an Equal Opportunity Employer.

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