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Service Management Analyst Jobs in Arizona (NOW HIRING)

HonorHealth

Analyst II - Asset Management

Phoenix, AZ · On-site

Network Support Services Building 1 Category: Finance Shift: Day Department: IT Customer Service ... Job Summary The Asset Management Analyst II will perform computer systems analysis, perform ...

Deloitte

Project Management Analyst - Technology

Tempe, AZ · On-site

$111K/yr

The ~3,000 professionals in DT - US deliver services including: * Cyber Security * Technology ... Experience with survey design, data collection, project management, and analysis * Proficiency in ...

Ghr

Information Management Analyst

Chandler, AZ · On-site

A Job expectations include providing quality service and effective operations support for internal ... As part of Wealth Management Operations (WMO), Investment Information Management Organization, this ...

USAA

Workforce Management Analyst II

Phoenix, AZ · On-site +1

$54K - $94K/yr

Maintains effective relationships with suppliers and cross-functional departments to ensure service ... Proficient knowledge and application of workforce management tools & data analysis tools ...

USAA

Workforce Management Analyst II

Phoenix, AZ · On-site

$54K - $94K/yr

Maintains effective relationships with suppliers and cross-functional departments to ensure service ... Proficient knowledge and application of workforce management tools & data analysis tools ...

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Service Management Analyst information

See Arizona salary details

$40.1K

$79.2K

$123K

How much do service management analyst jobs pay per year?

As of Jul 20, 2026, the average yearly pay for service management analyst in Arizona is $79,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Management Analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a Service Management Analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a Service Management Analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Arizona? For Service Management Analyst jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Arizona look for? The top searched job categories for Service Management Analyst jobs in Arizona are:
What cities in Arizona are hiring for Service Management Analyst jobs? Cities in Arizona with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Arizona as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 7% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $79,174 per year, or $38.1 per hour.
Analyst II - Asset Management

Analyst II - Asset Management

Honorhealth

Phoenix, AZ

Full-time

Posted 10 days ago

HonorHealth rating

7.7

Company rating: 7.7 out of 10

Based on 208 frontline employees who took The Breakroom Quiz

158th of 886 rated healthcare providers

Job description

Primary City/State:

Network Support Services Building 1

Category:

Finance

Shift:

Day

Department:

IT Customer Service

Monday- Friday, 8am-5pm or 4x10

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

Job Summary
The Asset Management Analyst II will perform computer systems analysis, perform application of systems analysis techniques and procedures, modifying computer systems and planning, assisting with the administration of IT inventory and asset management, adhering to enterprise-wide IT purchasing standards and procedures, and ensuring corporate and legal guidelines are followed for managing IT hardware and software assets.In addition, the Asset Management Analyst II will provide guidance, mentoring, training and project task fulfillment.
Essential Functions
  • Organizes & maintains equipment, parts, and tools. Stock shelves, document stock, ship & track incoming & outgoing equipment from inventory, ensures security of assets in inventory, receive orders, validate receiving documentation, validate receipt of orders, distribute orders after receipt, pack & unpack equipment. Receives equipment/software requests, monitor procurement/deployment. Maintains and manages supplier records, service level agreements, software license information and updates, and assists in developing Enterprise wide IT purchasing standards and procedures. Obtains quotes, creates and processes purchase requests, tracks & documents purchases against budget, administer IT purchase, licensing and inventory systems.Coordinates a physical inventory and tracks all hardware devices, participating in annual capital equipment inventory and space inventory. Reports for emergency response and performs tasks assigned.Document and submit new content to the knowledgebase and maintain team website.Identifies and documents hardware and software standards in collaboration with appropriate departments.
  • Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
  • Consistently lives out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented.Maintains a professional appearance for themselves and their work environment.
  • Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
Education
  • Bachelor's Degree in Business Administration, Information Systems, IT Finance, or a related discipline. - Preferred
  • Bachelor's Degree or 4 years' work related experience in Business Administration, Information Systems, IT Finance, or a related discipline. - Required
Experience
  • 3 years of experience in software/hardware IT asset management, IT Finance, or related field. - Required
  • 3 years of experience in software/hardware IT asset management, IT Finance, or related field. - Preferred
Licenses and Certifications
  • ITIL Foundation; Certified Hardware Asset Management, Certified Software Asset Manager, IAITAM administration certification or similar. - Preferred

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What HonorHealth employees say

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Benefits

Hours and flexibility

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About HonorHealth

Sourced by ZipRecruiter

HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area. The network encompasses six acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation, and community services with approximately 13,100 team members, 3,500 affiliated providers and nearly 700 volunteers. HonorHealth was formed by a merger between Scottsdale Healthcare and John C. Lincoln Health Network. HonorHealth's mission is to improve the health and well-being of those we serve.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2014

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