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Service Management Analyst Jobs in Arizona (NOW HIRING)

The State of Arizona

Management Analyst 4

Phoenix, AZ · On-site

$61K/yr

Management Analyst 4 Apply now Job No: 542230 Work Type: Full-time Location: PHOENIX Categories ... Information Technology/Services, Misc/Other/Not Applicable DEPT OF HEALTH SERVICES The Arizona ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...

HonorHealth

Asset Management Analyst II

Phoenix, AZ · On-site

Network Support Services Building 1 Category: Finance Shift: Day Department: IT Customer Service ... Job Summary The Asset Management Analyst II will perform computer systems analysis, perform ...

Honorhealth

Asset Management Analyst II

Phoenix, AZ

Network Support Services Building 1 Category: Finance Shift: Day Department: IT Customer Service ... Job Summary The Asset Management Analyst II will perform computer systems analysis, perform ...

The State of Arizona

Management Analyst 4

Phoenix, AZ · On-site +1

$55K/yr

Management Analyst 4 Apply now Job No: 541534 Work Type: Full-time Location: PHOENIX Categories ... A career in public service awaits you. COME JOIN OUR TEAM! A great benefit of working for the State ...

Peoriaaz

Management Analyst (Police)

Peoria, AZ

$87K - $104K/yr

Peoria's Police Department has an excellent opportunity for a Management Analyst that will perform ... If you are passionate about providing excellent service through anticipating our community's needs ...

City of Peoria, AZ

Management Analyst (Police)

Peoria, AZ · On-site

$87K - $104K/yr

Peoria's Police Department has an excellent opportunity for a Management Analyst that will perform ... If you are passionate about providing excellent service through anticipating our community's needs ...

Valley Metro

Associate Management Analyst

Phoenix, AZ · On-site

$67K - $101K/yr

... policy analysis; and review and revise policies and procedures as necessary. Manage projects ... Perform quality assurance and quality control verification of monthly service data and contractor ...

4 Consulting Inc.

Management Analysts

Gilbert, AZ · On-site

Management Analysts Location: Gilbert, AZ Employer: 4Consulting, Inc Position Type: Full Time ... project delivery services for client projects. The selected candidate will perform duties ...

4 Consulting Inc

Management Analysts

Gilbert, AZ · On-site

Management Analysts Location: Gilbert, AZ Employer: 4Consulting, Inc Position Type: Full Time ... project delivery services for client projects. The selected candidate will perform duties ...

PhoenixNAP

Be Seen First

Senior Asset Management Analyst

Phoenix, AZ · On-site

$87K - $115K/yr

... services. * Drive strategic improvement of hardware and software asset management processes, tools ... Analyze information, guidelines and requirements from different sources to evaluate alternatives ...

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All JobsService Management Analyst JobsService Management Analyst Jobs in Arizona

Service Management Analyst information

See Arizona salary details

$40.1K

$79.2K

$123K

How much do service management analyst jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service management analyst in Arizona is $79,174.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,600.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Arizona? For Service Management Analyst jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Arizona look for? The top searched job categories for Service Management Analyst jobs in Arizona are:
What cities in Arizona are hiring for Service Management Analyst jobs? Cities in Arizona with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Arizona as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,174 per year, or $38.1 per hour.

MANAGEMENT ANALYST T32

Army National Guard Units

Phoenix, AZ • On-site, Remote

$64K - $83K/yr

Full-time

Re-posted 15 days ago

Army National Guard rating

6.7

Company rating: 6.7 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

39th of 49 rated military and defense

Job description

Summary
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
This National Guard position is for a MANAGEMENT ANALYST T32, PDD1256000 and is part of the AZ SMM, National Guard.
Learn more about this agency
Duties
Help
This position is located in Phoenix, Arizona with the State Surface Maintenance Management Office (SMM). The primary purpose of this position is to perform a variety of maintenance tasks involved in developing, analyzing, evaluating, advising on and/or improving maintenance management operations and procedures.
THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
Requirements
Help
Conditions of employment
  • ARIZONA ARMY NATIONAL GUARD MEMBERSHIP IS REQUIRED. Prior to appointment into this position, selectee must be a current member of the Arizona Army National Guard, in a military organization supported by the SMM.
  • This is an excepted service position that requires membership in a compatible military assignment in the employing state's National Guard, required prior to the effective date of placement.
  • Selectee will be required to wear the military uniform.
  • Acceptance of an excepted service position constitutes concurrence with these requirements as a condition of employment.
  • Applicants who are not currently a member of the National Guard must be eligible for immediate membership and employment in the National Guard in the military grade listed in this announcement.
  • Males born after 31 December 1959 must be registered for Selective Service.
  • Federal employment suitability as determined by a background investigation.
  • May be required to successfully complete a trial period.
  • Participation in direct deposit is mandatory.
  • Must possess or able to obtain an unrestricted and current state driver's license.
  • Must be able to gain and maintain access to the AZ-ARNG network and all applicable sites and systems necessary to perform duties.

Qualifications
Military Grades: Must possess
Enlisted: SGT/E-5 to SGM/CSM/E-9
Warrant Officer Candidate: WOC
Warrant officer: WO1/ W1
Compatible Military Assignments: Must possess an Army MOS
SPECIALIZED EXPERIENCE: Must possess at least 1-year specialized experience, education, or training equivalent to at least the next lower grade level. Experience, education, or training which has provided application of practices, theories, techniques, and methods of management. Experience analyzing, interpreting, and developing policies and procedures of local management.
Education
You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position.
Additional information
If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (https://www.sss.gov/RegVer/wfRegistration.aspx).
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

What Army National Guard employees say

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About Army National Guard

Sourced by ZipRecruiter

The Army National Guard, headquartered in Arlington, VA, is a key constituent of the United States military, falling under the sector of Defense and Public Safety. Since its founding in 1636, it has served dual roles as both a state and federal military force that is activated in response to domestic emergencies and overseas combat missions. The Army National Guard embodies core values, including loyalty, duty, respect, selfless service, honor, integrity, and personal courage, intending to uphold peace and serve the nation with unwavering dedication.

Industry

National security and international affairs

Company size

10,000+ Employees

Headquarters location

Arlington, VA, US

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