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Service Management Analyst Jobs in Phoenix, AZ (NOW HIRING)

City of Surprise

MANAGEMENT ANALYST

Surprise, AZ · On-site

$76K - $115K/yr

Incumbents work closely with Business Services Process Manager in the areas of technology, business process, data gathering, and analysis. Responsibilities include assisting department managers with ...

City of Surprise, AZ

MANAGEMENT ANALYST

Surprise, AZ · On-site

$76K - $115K/yr

Incumbents work closely with Business Services Process Manager in the areas of technology, business process, data gathering, and analysis. Responsibilities include assisting department managers with ...

Maricopa

Data Management Analyst

Phoenix, AZ · On-site

$84K - $104K/yr

Under the current guidelines for the Public Service Loan Forgiveness (PSLF) Program, the Maricopa ... The Management Analyst will be expected to obtain data from the Court's case management system ...

MUFG Bank, Ltd.

Workforce Management, Analyst

Tempe, AZ · Hybrid

$81K - $95K/yr

The Workforce Management, Analyst within the Internal Audit function is responsible for supporting ... Monitor real-time operations to ensure service level targets are met. Provide direction and ...

6AM City

Senior Asset Management Analyst

Phoenix, AZ · On-site

$87K - $115K/yr

... services. Drive strategic improvement of hardware and software asset management processes, tools ... Analyze information, guidelines and requirements from different sources to evaluate alternatives ...

6AM City

Senior Asset Management Analyst

Phoenix, AZ · On-site

$87K - $115K/yr

... services. Drive strategic improvement of hardware and software asset management processes, tools ... Analyze information, guidelines and requirements from different sources to evaluate alternatives ...

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All JobsService Management Analyst JobsService Management Analyst Jobs in Phoenix, AZ

Service Management Analyst information

See Phoenix, AZ salary details

$42.7K

$84.4K

$131.1K

How much do service management analyst jobs pay per year?

As of Aug 30, 2026, the average yearly pay for service management analyst in Phoenix, AZ is $84,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $101,300.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Phoenix, AZ?

For Service Management Analyst jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Phoenix, AZ look for?

The top searched job categories for Service Management Analyst jobs in Phoenix, AZ are:

Service Management Analyst jobs near you

MANAGEMENT ANALYST

City of Surprise

Surprise, AZ • On-site

$76K - $115K/yr

Full-time

Posted 13 days ago

Job description

The City of Surprise is a fast-growing community where strong financial leadership is essential to turning plans into reality. As a Management Analyst you'll play a central role in developing and managing department budgets, analyzing complex financial data for the Water Resource Management Department. This role is ideal for someone with strong skills in Excel and database management, for purposes of reconciling data from multiple sources and translating complex financial information into clear deliverables.

You'll work in a collaborative, solutions-oriented environment where Finance is a strategic partner. If you enjoy digging into details, improving processes, and using your technical skills to support responsible growth and high-quality public services, the City of Surprise offers the opportunity to make a visible and lasting impact. SUMMARY Incumbents are responsible for providing research and complex support to the management staff of the Water Resource Management department.

Incumbents work closely with Business Services Process Manager in the areas of technology, business process, data gathering, and analysis. Responsibilities include assisting department managers with billing, account reconciliation, inventory control, invoicing, and tracking of their respective programs/assets, preparing and analyzing monthly operational, asset and compliance reports, overseeing the department purchase order and requisition process; creating and processing council agenda items; assisting in budget preparation; assisting with hiring Department employees, conducting new employee orientations, and acting as department liaison with the Human Resources Department and City Clerk's Office; Overseeing and maintaining the Department policy manuals and other Department documents; and researching and resolving complaints and customer service requests. EDUCATION and/or EXPERIENCE Bachelor's Degree and two years directly-related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed in the job description.

Additional education cannot be substituted for experience. CERTIFICATIONS, LICENSES, REGISTRATIONS None SELECTION PROCESS Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening to include: Criminal Background Screening Education & Experience Verification E-Verify Fingerprinting To view the full job description, including work environment and physical demands, click HERE The City of Surprise is an EEO/ADA reasonable accommodation employer.

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