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Service Management Analyst Jobs in Virginia (NOW HIRING)

US Department of the Navy

MANAGEMENT ANALYST

Norfolk, VA · On-site

$127K/yr

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level or pay band in the Federal service or equivalent Management Analyst experience in ...

Graham Technologies

Management Analyst

Petersburg, VA · On-site

$70K - $90K/yr

Provide professional customer service and cross-trained backup support during absences or workload surges. Required Skills Experience * Experience providing management analysis, program support ...

Graham Technologies

Management Analyst

Petersburg, VA · On-site

$70K - $90K/yr

Provide professional customer service and cross-trained backup support during absences or workload surges. Required Skills Experience * Experience providing management analysis, program support ...

Department of Justice

Management Analyst

Norfolk, VA

$90K/yr

To be qualified for the GS-12 Management Analyst, you must possess one year of specialized experience equivalent to the GS-11 level in the Federal Service. Specialized Experience: Specialized ...

Hive Group LLC

Management Analyst

Petersburg, VA · On-site

We are seeking a strategic, forward-thinking Mid Level Management Analyst to serve as a vital ... email services like Gmail or messaging platforms such as WhatsApp. If you receive suspicious ...

Hive Group LLC

$77K - $90K/yr

We are seeking a strategic, forward-thinking Mid Level Management Analyst to serve as a vital ... email services like Gmail or messaging platforms such as WhatsApp. If you receive suspicious ...

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All JobsService Management Analyst JobsService Management Analyst Jobs in Virginia

Service Management Analyst information

See Virginia salary details

$42.6K

$84.2K

$130.9K

How much do service management analyst jobs pay per year?

As of Aug 5, 2026, the average yearly pay for service management analyst in Virginia is $84,232.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,400.00 and $101,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.
What are popular job titles related to Service Management Analyst jobs in Virginia? For Service Management Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Service Management Analyst jobs in Virginia look for? The top searched job categories for Service Management Analyst jobs in Virginia are:
What cities in Virginia are hiring for Service Management Analyst jobs? Cities in Virginia with the most Service Management Analyst job openings:
Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Virginia as of July 2026, with employment types broken down into 2% Locum Tenens, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution, with an average salary of $84,232 per year, or $40.5 per hour.

MANAGEMENT ANALYST

US Department of the Navy

Norfolk, VA • On-site

$127K/yr

Other

Posted 8 days ago

United States Navy rating

6.4

Company rating: 6.4 out of 10

Based on 379 frontline employees who took The Breakroom Quiz

42nd of 49 rated military and defense

Job description

You will serve as a MANAGEMENT ANALYST in the Office of the Judge Advocate General within OSTC.Qualifications:Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-13 grade level or pay band in the Federal service or equivalent Management Analyst experience in the private or public sector. Specialized experience must demonstrate the following:
  1. Applying analytical, quantitative, and qualitative techniques to evaluate administrative programs, measure productivity, and recommend solutions for complex record-keeping and operational challenges.
  2. Advising on civilian manpower management and labor support functions, including presenting and defending long-range budget estimates through the Future Years Defense Program (FYDP).
  3. Analyzing exceptionally large, complex, national-level programs to develop policies and project the impact of new Congressional legislation, Executive Orders, and OMB guidance.
  4. Leveraging automation theory, SharePoint, and collaboration tools to innovate traditional records management processes and coordinating records management policy across DoD, DoN, and subordinate commands.
  5. Instructing personnel on records management policies and procedures, to include organizing and conducting training sessions.
  6. Optimizing routine and complex administrative duties by studying, recommending, and implementing advanced management concepts and practices.
  7. Ensuring compliance with the Navy Correspondence Manual, Navy Directives Issuance Manual, and Navy Protocol Manual across all administrative support activities. AND
  8. Conducting comprehensive studies on substantive operating programs, preparing staff reports, and delivering persuasive executive briefings to gain leadership acceptance of findings and recommendations.

Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.Education:This job does not have an education qualification requirement.Employment Type: OTHER

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About US Navy

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Industry

National security, national security and international affairs, public safety statistics centers and offices, guided missile and space vehicle manufacturing and public administration

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

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