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Service Management Analyst Jobs in Tennessee (NOW HIRING)

CNIC Careers

Management Analyst

Millington, TN · On-site

$65K/yr

Knowledge of NAF supply/services contract training across the CNIC enterprise. * Skill in developing high level organization and time-management. * Skill in analyzing and evaluating audit reports ...

TecTammina

IT Service Management Lead

Memphis, TN

... gap analysis and lead the implementation of the new software and processes to provide best ... Experienced in Service Management delivery * Experienced in ITIL * Experienced in requirements ...

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Service Management Analyst information

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$39K

$77.1K

$119.8K

How much do service management analyst jobs pay per year?

As of Sep 14, 2026, the average yearly pay for service management analyst in Tennessee is $77,112.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $92,600.00 per year, depending on experience, location, and employer.

What does a service management analyst do?

A Service Management Analyst is responsible for overseeing and improving IT service delivery within an organization. They monitor service performance, analyze data to identify trends or issues, and work to optimize processes related to IT services. Their duties often include incident management, problem resolution, process documentation, and ensuring compliance with service level agreements (SLAs). By collaborating with IT teams and stakeholders, they help enhance the overall efficiency and reliability of IT services.

How does a service management analyst typically collaborate with other IT and business teams to improve service delivery?

Service Management Analysts often serve as a bridge between IT departments and business units, working closely with both to identify service inefficiencies and recommend improvements. They regularly facilitate meetings, gather feedback from end users, and coordinate with technical teams to implement process enhancements. Effective communication and stakeholder management are crucial, as Analysts must translate business requirements into actionable IT solutions while ensuring alignment with broader organizational goals. This role often requires juggling multiple projects and adapting to changing priorities, making collaboration skills essential for success.

What are the key skills and qualifications needed to thrive as a service management analyst, and why are they important?

To thrive as a Service Management Analyst, you need a solid understanding of IT service management principles, analytical skills, and typically a degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems (like ServiceNow or Jira), and relevant certifications such as ITIL Foundation are highly valued. Strong communication, problem-solving, and customer service skills help analysts excel in cross-functional teams and client interactions. These abilities ensure efficient incident resolution, continuous service improvement, and high customer satisfaction in IT environments.

What are popular job titles related to Service Management Analyst jobs in Tennessee?

For Service Management Analyst jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Service Management Analyst jobs in Tennessee look for?

The top searched job categories for Service Management Analyst jobs in Tennessee are:

What cities in Tennessee are hiring for Service Management Analyst jobs?

Cities in Tennessee with the most Service Management Analyst job openings:

Service Management Analyst jobs near you
Infographic showing various Service Management Analyst job openings in Tennessee as of June 2026, with employment types broken down into 2% As Needed, 46% Full Time, 47% Part Time, and 5% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution, with an average salary of $77,112 per year, or $37.1 per hour.

Management Analyst

Millington, TN • On-site

US Department of the Navy
National Security • 10K+ employees
Learn more about US Department of the Navyexternal

$65K/yr

Full-time

Re-posted 26 days ago

United States Navy rating

6.4

Company rating: 6.4 out of 10

Based on 381 frontline employees who took The Breakroom Quiz

Job description

This position is assigned to Non-appropriated Funds (NAF) Facilities and Construction Contracting Branch (N944); Fleet and Family Readiness (N9); Commander, Navy Installations Command (CNIC); Millington, TN. Incumbent serves as a Headquarters (HQ) Management Analyst performing a wide range of administrative, analytical, and technical functions to support branch budget, personnel, and program operations.
Qualifications:Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.
A qualified candidate possesses the following:
  • Knowledge related to the organizational management and administration of policies and personnel.
  • Knowledge related to the procurement policy (NAR), NAF warrant requirements, policy exception requests (NAR Board), and COR requirements and letters.
  • Knowledge of the intricacies of the SAP accounting applications/ ERP supporting business operations solutions used to manage F&FR non-appropriated fund budgets.
  • Knowledge related to company codes, cost centers and general ledger structures and accounting and how it applies.
  • Knowledge of CNIC's organizational structure, functions, and mission.
  • Knowledge of Federal, DoD, Department of the Navy (DON), and CNIC laws, policies, principles, practices, Procurement policies, and techniques related to NAF Financial Funds, civilian payroll, Staffing management.
  • Knowledge of NAF supply/services contract training across the CNIC enterprise.
  • Skill in developing high level organization and time-management.
  • Skill in analyzing and evaluating audit reports, regulations, and other relevant material as a basis for developing and implementing departmental guides or procedures; and preparing reports and tracking warrants.
  • Skill in systems specifications, data gathering and analytical techniques, and systems evaluation methodology.
  • Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).
  • Ability to become familiar with the organization, structure and operational methods of the U.S. Navy and the policy structure within which it operates is essential in this position.
  • Ability to provide technical advice to personnel at all levels within CNIC enterprise.
  • Ability to communicate effectively both orally and in writing.
Education:There is no positive educational requirement for this position.Employment Type: OTHER

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Industry

National security, national security and international affairs, public safety statistics centers and offices, guided missile and space vehicle manufacturing and public administration

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

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