2

Full Time Cx Analyst Jobs (NOW HIRING)

CX Project Manager (Mechanical)

Manhattan, NY · On-site

$99K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This Opportunity WSP USA is initiating a search for a Full-time CX Project Manager (Mechanical) for ... Your Impact * Assist with collecting, compiling, and analyzing data from the physical work site ...

... analytical horsepower and a gift for data storytelling. You're a strategic thinker and a hands-on ... The details This is a full-time, salaried W2 position with very competitive benefits and (we'll say ...

If you have five to ten years of experience in the design, analysis, or commissioning of commercial ... Lead Cx Projects: Serve as the commissioning authority on major projects for new construction ...

New

CX Specialist- Special Handling

Tulsa, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The key characteristics for the role are excellent organizational, root cause analysis, and time ... full-time employees. Additionally, we offer our eligible employees a 401k plan with company ...

CX Specialist- Special Handling

Tulsa, OK · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The key characteristics for the role are excellent organizational, root cause analysis, and time ... full-time employees. Additionally, we offer our eligible employees a 401k plan with company ...

CX Specialist- Special Handling

Tulsa, OK · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The key characteristics for the role are excellent organizational, root cause analysis, and time ... full-time employees. Additionally, we offer our eligible employees a 401k plan with company ...

CX Specialist- Special Handling

Tulsa, OK · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The key characteristics for the role are excellent organizational, root cause analysis, and time ... full-time employees. Additionally, we offer our eligible employees a 401k plan with company ...

next page

Showing results 1-20

Full Time Cx Analyst information

See salary details

$36.5K

$97.7K

$228.5K

How much do full time cx analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for full time cx analyst in the United States is $97,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What is a full time CX analyst?

A Full Time CX (Customer Experience) Analyst is a professional who evaluates and improves the interactions customers have with a company. They collect and analyze customer feedback data, identify trends and pain points, and recommend actionable strategies to enhance customer satisfaction. CX Analysts work closely with various departments, such as marketing, sales, and product development, to ensure the customer journey is smooth and meets business goals. Their insights help organizations retain customers and build brand loyalty.

What are the key skills and qualifications needed to thrive as a full time CX analyst?

To thrive as a Full Time CX Analyst, you need strong analytical skills, experience in customer experience (CX) methodologies, and a relevant degree in business, marketing, or a related field. Familiarity with CX management platforms, data visualization tools, and CRM systems is typically required. Excellent communication, problem-solving abilities, and a customer-centric mindset are standout soft skills in this role. These skills and qualities are crucial for interpreting customer data, driving actionable insights, and enhancing overall customer satisfaction and loyalty.

What are some common challenges full time CX analysts face when working with cross-functional teams?

Full Time CX Analysts often collaborate with departments such as product, engineering, and marketing to enhance customer experience. A common challenge is aligning different teams’ priorities and communication styles, which can sometimes lead to misinterpretations or delays in implementing CX improvements. To overcome these challenges, successful CX Analysts proactively facilitate clear communication, set shared goals, and leverage data to support their recommendations. Building strong relationships and understanding each team's objectives greatly helps in driving impactful customer-focused outcomes.

What is the difference between Full Time Cx Analyst vs Customer Support Specialist?

AspectFull Time Cx AnalystCustomer Support Specialist
CredentialsTypically requires a degree in business, marketing, or related field; certifications like CCXP are a plusHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or remote, focused on analyzing customer experience data and improving strategiesCall centers, retail, or online support, handling direct customer interactions
Employer & Industry UsageUsed across industries like tech, retail, finance for CX improvementCommon in retail, telecom, and service industries for direct support roles

The Full Time Cx Analyst focuses on analyzing customer data and enhancing overall customer experience strategies, often working behind the scenes. In contrast, a Customer Support Specialist handles direct customer interactions, resolving issues in real-time. Both roles are vital for customer satisfaction but differ in responsibilities and work environment.

More about Full Time Cx Analyst jobs

What are the most commonly searched types of Cx Analyst jobs?

The most popular types of Cx Analyst jobs are:

Infographic showing various Full Time Cx Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $97,659 per year, or $47 per hour.

CX Project Manager (Mechanical)

WSP

Manhattan, NY • On-site

$99K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago


WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants


Job description

This Opportunity

WSP USA is initiating a search for a Full-time CX Project Manager (Mechanical) for our New York office. 

Job Description

Our engineers work on high quality, high-profile, national and international projects. The successful candidate will be responsible for the execution of building commissioning processes (new/re/retro/continuous), energy auditing and building retrofit applications, support for sustainability certification applications, and measurement and verification techniques. 
WSP USA offers excellent growth opportunities: Many of our senior leaders started out as young engineers in our firm. Initially, you will work under the supervision, training, and guidance of the senior commissioning leadership. Preliminary participation in business development activities will also be encouraged.  

Specific Requirements:

  • Proficient with Computer Room / Data Center HVAC systems
  • Experience with Chillers, DX and Chilled water Computer Room Air Conditioning Units and systems
  • Experience with witnessing and executing pre-functional, functional and integrated mechanical and electrical testing.
  • Good understanding of the architectural, engineering and construction industry.
  • Experience with sustainable design practices or facilities operations is preferred.
  • Ability to work independently and provide supervision in a highly collaborative team environment.
Your Impact
  • Assist with collecting, compiling, and analyzing data from the physical work site during various construction phases, surveys, blueprints, schematics, data, technical drawings, flow diagrams, computer-generated reports, and other matrices for project energy auditing actions, validation, and commissioning.   
  • Perform professional building and system commissioning work by conducting research and inspections of proposed and existing site conditions, equipment, resources, layout, usage, and systems to determine conformance with applicable rules, standards, codes, and installation or operating permits. 
  • Develop and configure, testing specifications, and readiness plans; preparing and updating checklists/punch lists and cost estimates that require coordination with owners, other disciplines, sub-consultants, and clients.
  • Involved from project inception to completion for commissioning work deliverables throughout the various project work phases including concept development, preliminary design, final design, procurement, integration, installation, and operation.
  • Assist with advanced technologies, monitoring, modeling techniques, design requirements, load calculations, and operating strategies to account for the proper installation and functioning of equipment and systems according to specifications, implementing future-ready solutions with building systems operating standards.
  • Verify site characteristics and provide technical assistance on various design, installation, and integration issues relating to commissioning and retro commissioning of building systems including Electrical Switchgear, distribution, electrical backup systems and automation. 
  • Assist cross-functional teams with executing  project work on mid-level and/or multiple concurrent projects, including budgets, tracking hours and expenses, task completion, cost and quantities of materials/equipment/labor, technical calculations, permit applications, schematics, construction, compliance documentation, and regulatory and technical analysis memos.
  • Assist with commissioning and operational plans, ensuring data integrity and work is compliant with all applicable codes, ordinances, and regulations.
  • Prepare data and visualizations such as tables, charts, reports, sketches, calculations, cross-sections, technical drawings, spreadsheets, and other 2D/3D illustrations for the interpretation or presentation of more complex data, findings, or analyses.
  • Maintain quality control standards, document logs of control and equipment functionality testing and verification, and procedures for accurate and precise measurements, calculations, statistical analysis, and reporting.
  • Assist with development and scoping of medium- to large-sized commissioning projects.
  • Provide guidance and training to entry-level to mid-level commissioning staff.
  • Prepare comprehensive technical reports and presentations that explain research, findings, and recommendations to navigate, improve, prevent, control, restore, or address design, and/or installation/operational issues or opportunities. 
  • Analyze, evaluate, and interpret data obtained during site assessments, offering input with developing action plans for moderate- to high-level risk installation, equipment operations, and/or mitigation activities.
  • Interact with any applicable regulatory agencies, subcontractors, and clients in a confident and professional manner.
  • Collaborate with other professionals, engineers, inspectors, project control, and technicians on public and privately funded building improvement and development projects, as well as proposal and business development opportunities. 
  • Remain current in latest commissioning techniques and practices.
  • Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP's Code of Conduct and related policies and procedures.
  • Perform additional responsibilities as required by business needs.
Who You Are

Required Qualifications

  • Bachelor's Degree in Mechanical, Electrical or Architectural Engineering or Construction-related field or equivalent years of related industry experience.
  • 5-7+ years of relevant post education experience in discipline with prior building and systems commissioning experience. 
  • Knowledge of building commissioning principles, practices, process, design/build, and the application to project work-related issues. 
  • Technical knowledge of HVAC and building systems to evaluate and test the performance of these systems 
  • Essential Professional Licensure/Certification. 
  • Total facilities commissioning experience preferred 

Preferred Qualifications 

  • Master's Degree is preferred.  
  • Essential or enhancing professional licensure/certification.
  • Knowledge of Electrical systems

WSP Benefits: 

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings. 

Compensation:

Expected Salary (all locations): $103,000 - $142,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.

#LI-MQ1

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 


What WSP employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom