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Full Time Cx Analyst Jobs (NOW HIRING)

Genesys Cloud CX Engineer

$57 - $76.25/hr

... analyse outcomes, and report defects to the development team, to facilitate enhancement of ... full-time Infosys employee you are also eligible for the following benefits: * Medical/Dental ...

Data Engineer, CX

San Francisco, CA · On-site

$180K - $260K/yr

Support analytics, ML, and product engineering teams by exposing high-quality, low-latency data ... Compensation For Full-Time (Salary) US based applicants: $180,000/year to $260,000/year + benefits ...

With relentless innovation in precise positioning, modeling and data analytics, Trimble enables ... This compensation range is based on a full time schedule. Trimble reserves the right to ultimately ...

Data Engineer on Clouds

Minneapolis, MN · On-site

$119K - $143K/yr

Fulltime Data Engineer on Clouds 10+ years Exp * Proven experience in Financial Service (Banking ... data products, UX Research, CX Analysis, Market Research, Web Content Publishing, and ...

Data Engineer on Clouds

Minneapolis, MN · On-site

$119K - $143K/yr

Fulltime Data Engineer on Clouds 10+ years Exp * Proven experience in Financial Service (Banking ... data products, UX Research, CX Analysis, Market Research, Web Content Publishing, and ...

Showing results 21-40

Full Time Cx Analyst information

See salary details

$36.5K

$97.7K

$228.5K

How much do full time cx analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for full time cx analyst in the United States is $97,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What is a full time CX analyst?

A Full Time CX (Customer Experience) Analyst is a professional who evaluates and improves the interactions customers have with a company. They collect and analyze customer feedback data, identify trends and pain points, and recommend actionable strategies to enhance customer satisfaction. CX Analysts work closely with various departments, such as marketing, sales, and product development, to ensure the customer journey is smooth and meets business goals. Their insights help organizations retain customers and build brand loyalty.

What are the key skills and qualifications needed to thrive as a full time CX analyst?

To thrive as a Full Time CX Analyst, you need strong analytical skills, experience in customer experience (CX) methodologies, and a relevant degree in business, marketing, or a related field. Familiarity with CX management platforms, data visualization tools, and CRM systems is typically required. Excellent communication, problem-solving abilities, and a customer-centric mindset are standout soft skills in this role. These skills and qualities are crucial for interpreting customer data, driving actionable insights, and enhancing overall customer satisfaction and loyalty.

What are some common challenges full time CX analysts face when working with cross-functional teams?

Full Time CX Analysts often collaborate with departments such as product, engineering, and marketing to enhance customer experience. A common challenge is aligning different teams’ priorities and communication styles, which can sometimes lead to misinterpretations or delays in implementing CX improvements. To overcome these challenges, successful CX Analysts proactively facilitate clear communication, set shared goals, and leverage data to support their recommendations. Building strong relationships and understanding each team's objectives greatly helps in driving impactful customer-focused outcomes.

What is the difference between Full Time Cx Analyst vs Customer Support Specialist?

AspectFull Time Cx AnalystCustomer Support Specialist
CredentialsTypically requires a degree in business, marketing, or related field; certifications like CCXP are a plusHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or remote, focused on analyzing customer experience data and improving strategiesCall centers, retail, or online support, handling direct customer interactions
Employer & Industry UsageUsed across industries like tech, retail, finance for CX improvementCommon in retail, telecom, and service industries for direct support roles

The Full Time Cx Analyst focuses on analyzing customer data and enhancing overall customer experience strategies, often working behind the scenes. In contrast, a Customer Support Specialist handles direct customer interactions, resolving issues in real-time. Both roles are vital for customer satisfaction but differ in responsibilities and work environment.

More about Full Time Cx Analyst jobs

What are the most commonly searched types of Cx Analyst jobs?

The most popular types of Cx Analyst jobs are:

Infographic showing various Full Time Cx Analyst job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 6% Part Time, and 5% Contract. Highlights an 82% Physical, 7% Hybrid, and 11% Remote job distribution, with an average salary of $97,659 per year, or $47 per hour.

Customer Experience (CX) Solution Architect - Google Cloud (Gemini Enterprise)

United Airlines

Irving, TX

$88K - $207K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago


Key responsibilities

  • Design and lead end-to-end AI-powered CX architectures on Google Cloud, ensuring they are scalable, secure, and production-ready.

  • Lead technical discovery and solution design during sales cycles, developing proposals and securing technical wins.

  • Guide delivery teams from proof of concept to production, ensuring architectural consistency and high-quality outcomes.


United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 343 frontline employees who took The Breakroom Quiz

8th of 26 rated airlines


Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

Location

This is a hybrid role based in one of the preferred locations - Atlanta, GA / New York, NY / Bridgewater, NJ / Chicago, IL / Dallas, TX / San Francisco, CA.

About the job you're considering

As a Gemini Enterprise Customer Experience (CX) Solution Lead, you will lead the technical strategy, solution architecture, and execution alignment for AI-powered CX transformations. You will be responsible for designing scalable architectures, securing technical wins, and ensuring successful delivery outcomes across complex enterprise environments.
This role is the technical counterpart to the Practice Lead, focused on translating strategy into robust, production-ready solutions.

Your role
  • Solution Architecture & Technical Leadership: Design and lead end-to-end AI-powered CX architectures on Google Cloud, defining scalable, secure, and production-ready solution patterns.
  • Technical Sales & Solutioning: Lead technical discovery and solution design during sales cycles, developing compelling proposals and securing technical wins.
  • CX Platform Expertise:  Architect and integrate CCaaS and AI-driven CX solutions across platforms (e.g., Google CCAI, Amazon Connect, Genesys, Twilio) with CRM, analytics, and automation systems.
  • Delivery Alignment & Execution Support: Guide delivery teams from POC to production, ensuring architectural consistency, delivery readiness, and high-quality outcomes.
  • Cross-Functional Leadership: Align Capgemini, Google, and partner teams on architecture and execution, acting as the technical bridge across business, sales, and delivery.
  • Innovation & Optimization: Drive continuous improvement by identifying opportunities to enhance performance, scalability, and CX outcomes through emerging AI capabilities.
Your skills and experience
  • 10+ years of experience in contact center technical presales, consultative solution architecture, or a related collaborative role.
  • Proven experience in designing and architecting CCaaS and AI-driven CX solutions (e.g., Google GECX, Amazon Connect, Twilio Flex, Genesys Cloud, or Khoros).
  • Strong, holistic knowledge of Contact Center technologies, including IVR, ACD, WFM, CRM integration, chatbots, natural language processing, RPA, and reporting/analytics.
  • Deep expertise in Google Cloud Platform, Customer Experience, and Generative AI technology stack
  • Strong communication and relationship-building skills with executive and technical audiences.
  • Google Cloud certifications (e.g., Professional Cloud Architect, Network Engineer, ML Engineer) are a plus.
  • Ability to travel up to 50% of the time.
  • Preferred Qualifications:
    • Hands-on experience with Google GECX and Vertex AI
    • Experience leading large-scale CX transformation programs
    • Experience working with and managing partners in complex implementation projects, including hyperscalers.

#LI-PK1

The base compensation range for this role in the posted location is $88,544 - $207,401.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

  • Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
  • Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
  • Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
  • Life and disability insurance
  • Employee assistance programs
  • Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

#DI-AB1


What United Airlines employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


United Airlines logo

About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

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