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Full Time Cx Analyst Jobs (NOW HIRING)

Miratech

Genesys Cloud CX Change Lead (Part-time)

San Jose, CA · On-site +1

$68.50 - $93.50/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Partner with Project Managers, Functional Analysts, and Business Analysts to align training and ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Houston, TX · On-site +1

$55.75 - $76.25/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Partner with Project Managers, Functional Analysts, and Business Analysts to align training and ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Seattle, WA · On-site +1

$66.50 - $90.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Partner with Project Managers, Functional Analysts, and Business Analysts to align training and ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

New York, NY · On-site +1

$64 - $87.25/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Partner with Project Managers, Functional Analysts, and Business Analysts to align training and ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Boston, MA · On-site +1

$63.50 - $86.75/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Partner with Project Managers, Functional Analysts, and Business Analysts to align training and ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Dallas, TX · On-site +1

$57.75 - $79/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Partner with Project Managers, Functional Analysts, and Business Analysts to align training and ...

Miratech

Genesys Cloud CX Change Lead (Part-time)

Denver, CO · On-site +1

$60.25 - $82/hr

Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. We ... Partner with Project Managers, Functional Analysts, and Business Analysts to align training and ...

Philips

Customer Experience Analyst

Nashville, TN

$98K - $156K/yr

Combine verbatim insights with structured CX, CRM, and transactional data to develop holistic ... Onsite roles require full-time presence in the company's facilities. Field roles are most ...

Philips

Customer Experience Analyst

Nashville, TN · On-site

$98K - $156K/yr

Combine verbatim insights with structured CX, CRM, and transactional data to develop holistic ... Onsite roles require full-time presence in the company's facilities. Field roles are most ...

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All JobsFull Time Cx Analyst Jobs

Full Time Cx Analyst information

See salary details

$36.5K

$97.7K

$228.5K

How much do full time cx analyst jobs pay per year?

As of Jul 5, 2026, the average yearly pay for full time cx analyst in the United States is $97,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What is a Full Time CX Analyst?

A Full Time CX (Customer Experience) Analyst is a professional who evaluates and improves the interactions customers have with a company. They collect and analyze customer feedback data, identify trends and pain points, and recommend actionable strategies to enhance customer satisfaction. CX Analysts work closely with various departments, such as marketing, sales, and product development, to ensure the customer journey is smooth and meets business goals. Their insights help organizations retain customers and build brand loyalty.

What are the key skills and qualifications needed to thrive as a Full Time CX Analyst, and why are they important?

To thrive as a Full Time CX Analyst, you need strong analytical skills, experience in customer experience (CX) methodologies, and a relevant degree in business, marketing, or a related field. Familiarity with CX management platforms, data visualization tools, and CRM systems is typically required. Excellent communication, problem-solving abilities, and a customer-centric mindset are standout soft skills in this role. These skills and qualities are crucial for interpreting customer data, driving actionable insights, and enhancing overall customer satisfaction and loyalty.

What are some common challenges Full Time CX Analysts face when working with cross-functional teams?

Full Time CX Analysts often collaborate with departments such as product, engineering, and marketing to enhance customer experience. A common challenge is aligning different teams’ priorities and communication styles, which can sometimes lead to misinterpretations or delays in implementing CX improvements. To overcome these challenges, successful CX Analysts proactively facilitate clear communication, set shared goals, and leverage data to support their recommendations. Building strong relationships and understanding each team's objectives greatly helps in driving impactful customer-focused outcomes.

What is the difference between Full Time Cx Analyst vs Customer Support Specialist?

AspectFull Time Cx AnalystCustomer Support Specialist
CredentialsTypically requires a degree in business, marketing, or related field; certifications like CCXP are a plusHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or remote, focused on analyzing customer experience data and improving strategiesCall centers, retail, or online support, handling direct customer interactions
Employer & Industry UsageUsed across industries like tech, retail, finance for CX improvementCommon in retail, telecom, and service industries for direct support roles

The Full Time Cx Analyst focuses on analyzing customer data and enhancing overall customer experience strategies, often working behind the scenes. In contrast, a Customer Support Specialist handles direct customer interactions, resolving issues in real-time. Both roles are vital for customer satisfaction but differ in responsibilities and work environment.

More about Full Time Cx Analyst jobs
What cities are hiring for Full Time Cx Analyst jobs? Cities with the most Full Time Cx Analyst job openings:
What are the most commonly searched types of Cx Analyst jobs? The most popular types of Cx Analyst jobs are:
What states have the most Full Time Cx Analyst jobs? States with the most job openings for Full Time Cx Analyst jobs include:
What job categories do people searching Full Time Cx Analyst jobs look for? The top searched job categories for Full Time Cx Analyst jobs are:
Full Time Cx Analyst jobs near you
Infographic showing various Full Time Cx Analyst job openings in the United States as of June 2026, with employment types broken down into 38% Full Time, and 62% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $97,659 per year, or $47 per hour.
Genesys Cloud CX Change Lead (Part-time)

Genesys Cloud CX Change Lead (Part-time)

Miratech

San Jose, CA • On-site, Remote

$68.50 - $93.50/hr

Full-time

Medical

Posted 21 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Genesys Cloud CX Change Lead to support the successful adoption of Genesys Cloud CX and other CCaaS platforms across internal teams and customer environments.
This role combines organizational change management, enablement, and training, ensuring that teams not only understand the platform but also successfully adapt their processes and ways of working to new CX technologies.
The position focuses on driving platform adoption, operational readiness, and continuous learning across business and technology contact center teams.
Part-time employement.
Key Responsibilities:
  • Develop, execute, and maintain a complete Genesys Cloud CX training curriculum for all user roles (Agents, Supervisors, Administrators, Business Leaders).
  • Design and create engaging, role-specific training materials, including quick-reference guides, e-learning modules, and video tutorials, in both official languages.
  • Assess organizational readiness and change impact for migrations, applying change management principles to ensure smooth user transitions.
  • Develop and execute clear communication plans to articulate project benefits, timelines, and impacts to all stakeholders.
  • Coordinate, schedule, and deliver dynamic training sessions, workshops, and clinics in various formats (virtual, in-person, hybrid).
  • Partner with Project Managers, Functional Analysts, and Business Analysts to align training and change activities with project milestones.
  • Monitor user feedback, training effectiveness, and adoption metrics to identify performance gaps and areas of resistance.
  • Proactively develop and deliver targeted interventions, refreshers, and coaching to address adoption challenges and support post-go-live stabilization.
  • Act as a key advocate for change, fostering collaboration between business and IT teams to drive long-term user competency and solution success.

Qualifications
  • 7+ years of experience as a trainer specializing in contact center solutions.
  • At least 3 years of hands-on experience in Genesys Cloud migrations, implementations, or major upgrades.
  • Proven ability to create comprehensive training programs for Genesys Cloud tailored to Agents, Supervisors, and Administrators.
  • Strong coordination skills to schedule, manage, and track training sessions across multiple teams or clients.
  • Change Management Acumen: Experience in developing communication plans, assessing organizational readiness, and driving user adoption - skills that are highly beneficial for this role.

Domain Experience (Strongly Preferred):
  • Experience working with Genesys Cloud CX enablement, training, or implementation.
  • Understanding of contact center operations and CCaaS environments.
  • Experience supporting adoption of cloud contact center platforms during migrations or platform transformations.
  • Experience with additional CCaaS platforms is a strong plus.

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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