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Full Time Cx Analyst Jobs (NOW HIRING)

Whatnot

Data Engineer, CX

San Francisco, CA · On-site

$180K - $260K/yr

Support analytics, ML, and product engineering teams by exposing high-quality, low-latency data ... Compensation For Full-Time (Salary) US based applicants: $180,000/year to $260,000/year + benefits ...

TTEC

Daventry or Dunton Job Type: Full-Time, Hybrid, 2 days office based Salary: 29,000 per annum We are ... Reporting & Analysis * Analyse technical case data to identify emerging vehicle concerns and root ...

New

Kent Outdoors

Sales Operations Analyst

Destin, FL · On-site

Your Impact BOTE Paddleboard Company is seeking a full-time Sales Operations Analyst to be the ... Translate between Sales, Warehouse, CX, and Finance to turn dealer expectations into operational ...

Opiniion

Revenue Operations Analyst

Lehi, UT · On-site

This role partners closely with Sales, Systems, Finance, Accounting, and CX to improve how revenue ... Note that the above benefits are available only to full-time employees of Opiniion* Opiniion is an ...

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Full Time Cx Analyst information

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How much do full time cx analyst jobs pay per year?

As of Aug 15, 2026, the average yearly pay for full time cx analyst in the United States is $97,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,000.00 and $111,000.00 per year, depending on experience, location, and employer.

What is a full time CX analyst?

A Full Time CX (Customer Experience) Analyst is a professional who evaluates and improves the interactions customers have with a company. They collect and analyze customer feedback data, identify trends and pain points, and recommend actionable strategies to enhance customer satisfaction. CX Analysts work closely with various departments, such as marketing, sales, and product development, to ensure the customer journey is smooth and meets business goals. Their insights help organizations retain customers and build brand loyalty.

What are the key skills and qualifications needed to thrive as a full time CX analyst?

To thrive as a Full Time CX Analyst, you need strong analytical skills, experience in customer experience (CX) methodologies, and a relevant degree in business, marketing, or a related field. Familiarity with CX management platforms, data visualization tools, and CRM systems is typically required. Excellent communication, problem-solving abilities, and a customer-centric mindset are standout soft skills in this role. These skills and qualities are crucial for interpreting customer data, driving actionable insights, and enhancing overall customer satisfaction and loyalty.

What are some common challenges full time CX analysts face when working with cross-functional teams?

Full Time CX Analysts often collaborate with departments such as product, engineering, and marketing to enhance customer experience. A common challenge is aligning different teams’ priorities and communication styles, which can sometimes lead to misinterpretations or delays in implementing CX improvements. To overcome these challenges, successful CX Analysts proactively facilitate clear communication, set shared goals, and leverage data to support their recommendations. Building strong relationships and understanding each team's objectives greatly helps in driving impactful customer-focused outcomes.

What is the difference between Full Time Cx Analyst vs Customer Support Specialist?

AspectFull Time Cx AnalystCustomer Support Specialist
CredentialsTypically requires a degree in business, marketing, or related field; certifications like CCXP are a plusHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentOffice or remote, focused on analyzing customer experience data and improving strategiesCall centers, retail, or online support, handling direct customer interactions
Employer & Industry UsageUsed across industries like tech, retail, finance for CX improvementCommon in retail, telecom, and service industries for direct support roles

The Full Time Cx Analyst focuses on analyzing customer data and enhancing overall customer experience strategies, often working behind the scenes. In contrast, a Customer Support Specialist handles direct customer interactions, resolving issues in real-time. Both roles are vital for customer satisfaction but differ in responsibilities and work environment.

More about Full Time Cx Analyst jobs

What are the most commonly searched types of Cx Analyst jobs?

The most popular types of Cx Analyst jobs are:

What job categories do people searching Full Time Cx Analyst jobs look for?

The top searched job categories for Full Time Cx Analyst jobs are:

Full Time Cx Analyst jobs near you
Infographic showing various Full Time Cx Analyst job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 86% Full Time, 6% Part Time, and 7% Contract. Highlights an 81% Physical, 9% Hybrid, and 10% Remote job distribution, with an average salary of $97,659 per year, or $47 per hour.

Senior Workforce Management Analyst (Genesys Cloud CX)

Civic Federal Credit Union

Raleigh, NC

$85K - $113K/yr

Full-time

Re-posted 19 days ago

Job description

Description

CIVIC CULTURE

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins. 


ABOUT THE POSITION

The Senior Workforce Management Analyst serves as a senior-level operational and analytical resource supporting Workforce Management (WFM) functions across the Experience Center. This role is responsible for advanced forecasting, staffing optimization, capacity planning, Genesys Cloud WFM local administration, and operational performance analysis to ensure alignment between member demand, staffing strategies, and service delivery objectives. This position acts as a strategic partner to Experience Center leadership by identifying operational trends, recommending workforce optimization opportunities, improving forecasting accuracy, and supporting long-term workforce planning initiatives. The role requires strong technical knowledge of contact center operations, workforce management methodologies, and Genesys Cloud WFM functionality.


NORMAL DAY-TO-DAY WORK

1. Develop and maintain short-term and long-term contact center forecasts across multiple business lines and communication channels.

2. Analyze historical trends, seasonality, campaign impacts, and operational drivers to improve forecast accuracy.

3. Support staffing models and capacity plans to align workforce requirements with service level objectives.

4. Provide scenario modeling and "what-if" analysis to support operational decision-making.

5. Monitor forecast variances and recommend corrective actions.

6. Identify opportunities to improve operational efficiency, occupancy, shrinkage management, and schedule effectiveness.

7. Partner with leadership to optimize staffing strategies, queue structures, skill assignments, and routing logic.

8. Support shift optimization initiatives and workforce balancing strategies.

9. Assist with queue consolidation and planning group optimization efforts.

10. Serve as a subject matter expert for Genesys Cloud WFM functionality.

11. Troubleshoot workforce management configuration issues and recommend system improvements.

12. Lead the implementation and optimization of new WFM capabilities and operational enhancements.

13. Trains and mentors team members on workforce management tools and best practices.

14. Takes ownership of actions, decisions, and results; openly accepts feedback and demonstrates both the willingness and ability to improve.


JOB QUALIFICATIONS

Here are a few skills you MUST have to be qualified for this position.

1. Minimum 7 - 9 years of Workforce Management experience, preferably in a contact center environment.

2. Experience working with Genesys Cloud CX workforce management software and systems.

3. Proven ability to analyze performance data and implement effective workforce solutions.

4. Strong understanding of workforce metrics such as ASA (Average Speed of Answer), AHT (Average Handle Time), and FTE (Full Time Equivalent).

5. Excellent problem-solving skills and the ability to make decisions under pressure.

6. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.

7. Ability to lift a minimum of 25 lbs. (file boxes, computer printer).

8. Must be able to work onsite at Credit Union administrative headquarters.

9. Travel required sometimes.


Here are a few qualities we'd LIKE for you to have to make you more suited for this position.

  1. Experience in financial services or credit unions.
  2. Proven ability to thrive in a fast-paced, dynamic environment with a strong track record of adaptability and responsiveness to changing priorities.
  3. Analytical mindset with proficiency in tools such as Excel, SQL, or BI software for data analysis.
  4. Exceptional communication skills for presenting insights and recommendations to stakeholders.
  5. Understanding of regulatory compliance and customer service excellence.

CONTACT US

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at: 

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609 

careers@civicfcu.org

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