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Cx Analyst Jobs (NOW HIRING)

TEKsystems

Customer Experience Analyst

Stamford, CT

$50 - $60/hr

Seeking a data-driven, customer-obsessed CX Insights Analyst to join our CX Journey & Design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

Provides input to the configuration of products by analyzing requirements and studying system ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Payabli

Analytics, Reporting & Executive Visibility * Build and maintain automated dashboards and reporting for CX leadership - team performance, partner health, ticket trends, SLA compliance, and ...

Tabby LLC

$88K - $111K/yr

As a Customer Experience (CX) Data Analyst , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX ...

TEKsystems

Customer Experience Analyst

Stamford, CT

$50 - $60/hr

Seeking a data-driven, customer-obsessed CX Insights Analyst to join our CX Journey & Design team. This role will be pivotal in uncovering customer pain points, synthesizing insights into compelling ...

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ

$106K - $127K/yr

CX Assurance & Quality Leadership Summary Leads the end-to-end quality analysis and assurance of customer interactions across all CX channels-agent-assisted, digital, field, and in-store. Ensures ...

Packet Fusion

CX Specialist

Pleasanton, CA · On-site

CX Specialist We are seeking a skilled CX Specialist to lead the design, deployment, and ... Analytics & Optimization * Testing, Training & Launch * Strategic Advisory & Client Enablement ...

Kikoff

CX Strategy Manager

San Francisco, CA

Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints) CX Gap Identification & Execution * Own cross-functional CX issues: * Complex trade-offs in ...

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

Analyze CX performance across channels (chatbot, support, product journeys) * Identify friction points not captured in support tickets (e.g., drop-offs, dead ends) * Build and maintain dashboards to ...

Braze

Director, CX Business Systems

San Francisco, CA · On-site

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a reliable data foundation - aligning on data models, integrations, pipeline dependencies, and reporting ...

Braze

Director, CX Business Systems

New York, NY

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

Austin, TX

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

New York, NY · On-site

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a reliable data foundation - aligning on data models, integrations, pipeline dependencies, and reporting ...

Braze

Director, CX Business Systems

Chicago, IL

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a reliable data foundation - aligning on data models, integrations, pipeline dependencies, and reporting ...

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Cx Analyst information

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$38.5K

$104.8K

$130K

How much do cx analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for cx analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

How to become a customer experience analyst?

To become a customer experience analyst, typically a bachelor's degree in business, marketing, or a related field is required. Developing skills in data analysis, customer research, and familiarity with tools like Excel, SQL, or customer feedback platforms is important. Gaining experience through internships or entry-level roles in customer service or data analysis can also help build relevant expertise.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

Do Cx analysts make a lot of money?

Customer Experience (CX) analysts typically earn a median salary ranging from $50,000 to $80,000 annually, depending on experience, location, and industry. Advanced skills in data analysis, customer insights, and familiarity with tools like CRM software can lead to higher compensation. Entry-level positions may start lower, while experienced analysts or those with specialized certifications can earn more.

Do customer experience analyst jobs require a degree?

Customer experience analyst jobs typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in fields like business, marketing, or data analysis. Relevant skills such as data interpretation, customer service, and familiarity with tools like CRM software can be important. Certifications in customer experience or data analysis can also enhance job prospects.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

More about Cx Analyst jobs
What cities are hiring for Cx Analyst jobs? Cities with the most Cx Analyst job openings:
What are the most commonly searched types of Cx Analyst jobs? The most popular types of Cx Analyst jobs are:
What states have the most Cx Analyst jobs? States with the most job openings for Cx Analyst jobs include:
What job categories do people searching Cx Analyst jobs look for? The top searched job categories for Cx Analyst jobs are:
Cx Analyst jobs near you
Infographic showing various Cx Analyst job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

Business Analyst- Oracle CX

ettain group

Irving, TX

Contractor

Re-posted 28 days ago

Job description

Company Description

One of the nation's largest and most prominent values-based youth development organizations. The non-profit organization provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness.

Job Description
  • Acts as the liaison between business users and the technical resources on the project team many of which will be from a Professional Services partner
  • Work with key business users to gather, define, and formally document business requirements
  • Interprets and documents business processes and business rules
  • Provides input to the configuration of products by analyzing requirements and studying system capabilities
  • Provides input to how the business processes may need to change to accommodate the product functionality
  • Provides support to help desk and QA to ensure alignment with requirements
  • Assists in preparing and reviewing announcements and publications related to new systems and features
  • Assists in preparing or reviewing training documentation
  • Guides interpretation of business problems and requirements
  • Reviews project solution to ensure it addresses defined requirements
  • Performs the responsibilities of a project team member
  • Must have strong communication skills and presentation skills
  • Facilitate work sessions
  • Drive resolution
Qualifications
  • 7+ years as a BA
  • Waterfall experience
  • COTS experience
  • Experience working with Professional Services partners
  • Meeting facilitator
  • Ability to work well under deadline pressures
  • ability to take complete ownership of their project and drive issues to resolution
  • Flexible
  • Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and Knowledge Management System modules
  • If no direct experience with the Oracle CX CRM and/or Knowledge Management System modules, then experience needed with other vendor CRM, Ticket, and Knowledge Management 
Additional Information

7-9 month contract

All your information will be kept confidential according to EEO guidelines.

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