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Cx Analyst Jobs (NOW HIRING)

Rippling

CX Program Manager, Voice of Customer

New York, NY · On-site

$116K - $174K/yr

Analyze the data relevant to any feature or focus area; build your own Pivot Tables, measure your own results What you will need * 3+ years of program management, product operations, or CX strategy ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

Provides input to the configuration of products by analyzing requirements and studying system ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Tabby LLC

$88K - $111K/yr

As a Customer Experience (CX) Data Analyst , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX ...

Globe Telecom, Inc.

CX Assurance Manager

Globe, AZ

$106K - $127K/yr

CX Assurance & Quality Leadership Summary Leads the end-to-end quality analysis and assurance of customer interactions across all CX channels-agent-assisted, digital, field, and in-store. Ensures ...

Tabby LLC

$92K - $116K/yr

As a Customer Experience (CX) Data Analyst , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX ...

Request Technology, LLC

CX Strategist

Chicago, IL · On-site

$125K - $161K/yr

Analyze incoming feedback on a regular cadence, identifying emerging themes to surface to the Senior CX Strategist Dashboards and Reporting * Support maintenance and evolution of CX dashboards ...

Kikoff

CX Strategy Manager

San Francisco, CA

Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints) CX Gap Identification & Execution * Own cross-functional CX issues: * Complex trade-offs in ...

MealSuite

Director, CX Programs

Dallas, TX · On-site

$145K - $178K/yr

Serve as the primary CX liaison to the company's Director of Data Analytics and AI, translating organizational needs into actionable AI initiatives and communicating progress back to the CX org

MealSuite

Director, CX Programs

Dallas, TX · On-site

$145K - $178K/yr

Serve as the primary CX liaison to the company's Director of Data Analytics and AI, translating organizational needs into actionable AI initiatives and communicating progress back to the CX org

MealSuite

Director, CX Programs

Dallas, TX · On-site

$145K - $178K/yr

Serve as the primary CX liaison to the company's Director of Data Analytics and AI, translating organizational needs into actionable AI initiatives and communicating progress back to the CX org

Apply Early

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

Analyze CX performance across channels (chatbot, support, product journeys) * Identify friction points not captured in support tickets (e.g., drop-offs, dead ends) * Build and maintain dashboards to ...

MealSuite

Director, CX Programs

Dallas, TX · On-site +1

$145K - $178K/yr

Serve as the primary CX liaison to the company's Director of Data Analytics and AI, translating organizational needs into actionable AI initiatives and communicating progress back to the CX org

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

$175K - $200K/yr

Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints) CX Gap Identification & Execution * Own cross-functional CX issues: * Complex trade-offs in ...

Lorven Technologies

Ensure solutions are grounded in real customer insights and behaviors Insights & Analytics * Leverage customer data, feedback loops, and research to generate actionable insights * Define and track CX ...

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Cx Analyst information

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$104.8K

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How much do cx analyst jobs pay per year?

As of Jul 1, 2026, the average yearly pay for cx analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

What does a CX analyst do?

A CX analyst evaluates customer experience data to identify areas for improvement and enhance overall satisfaction. They analyze feedback, survey results, and service metrics using tools like Excel or specialized analytics software to inform business strategies and improve customer interactions.

Is CX a good job?

A Customer Experience (CX) Analyst role involves analyzing customer feedback and data to improve service quality and satisfaction. It typically requires strong communication, analytical skills, and familiarity with tools like CRM software. The job can offer stable employment and opportunities for career growth in customer-focused industries.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

Which analyst job pays the most?

Senior data analysts, financial analysts, and business intelligence analysts tend to have the highest salaries among analyst roles, often exceeding $80,000 annually. Specialized skills in data visualization, programming, or finance can lead to higher compensation, especially with experience and certifications like CFA or CPA.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

What is a CRM analyst's salary?

A CRM analyst's salary typically ranges from $55,000 to $85,000 annually, depending on experience, location, and industry. Professionals with skills in CRM platforms like Salesforce or HubSpot and certifications may earn higher salaries.
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Cx Analyst jobs near you
CX Program Manager, Voice of Customer

CX Program Manager, Voice of Customer

Rippling

New York, NY • On-site

$116K - $174K/yr

Full-time

Posted 2 days ago

Rippling rating

8.7

Company rating: 8.7 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

43rd of 202 rated software companies

Job description

About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes.
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
About the role
The Program Manager, Voice of Customer role at Rippling provides a unique opportunity to help drive product strategy and solutions impacting tens of thousands of Ripping's customers. With Rippling's customer base growing in the upmarket space, your role will directly impact retention of our largest clients through data-backed product feedback loops and customer advocacy.
You will partner with Product, Engineering, Implementation, Customer Success, and Support to lead the product feedback process, inform product roadmaps, and measure success.
What you will do
  • Develop and manage Rippling's Customer Insights and Feature requests process for CX, ensuring customer needs are understood across the org and properly informing Rippling's roadmap
  • Run monthly meetings with product vertical leads to discuss progress against feature requests, committed enhancements, and ensure statuses are accurately represented to customers and internal stakeholders
  • Source product feedback from all CX functions, identifying what is most important to each customer function and segment, and drive alignment across teams to arrive on CX-wide priorities
  • Provide readouts and reporting at multiple levels on program progress to executives, managers, and the field, including a quarterly product themes evaluation for Rippling's Chief Product Officer
  • Deeply understand the product and the customer to ensure Rippling teams are making informed decisions around risks of pushing timelines or failed delivery of product commits
  • Guide the swarm process in CX to root cause key gaps and align plans and committed dates to them
  • Partner with Account Managers, the Key Accounts team, and Enterprise Implementation to tee up and coordinate Product discovery and research sessions
  • Understand biggest churn drivers and Support volume issues due to feature gaps and prioritize across CX
  • Analyze the data relevant to any feature or focus area; build your own Pivot Tables, measure your own results

What you will need
  • 3+ years of program management, product operations, or CX strategy experience
  • Past experience in a fast-paced startup environment, working collaboratively with product teams, sales teams, and post-sales teams to shape a product roadmap
  • You should be comfortable tackling ambiguous and challenging problems and working independently with limited guidance, as well as part of a team
  • Strong analytical skills, must be comfortable with Salesforce and capable of owning all data management and analytics for the program
  • Strong communication; you can deliver information clearly and concisely, and package appropriately for different audiences, including internal instructions for CX teams, customer-facing copy, or MECE functional specifications for engineers
  • Proactive, self-starter that is experienced in delivering a measurable impact to customer-facing teams and customers
  • Experience in a customer-facing role or CX leadership is a plus, especially at a HR or Payroll company

Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
The pay range for this role is:
116,400 - 174,000 USD per year (US Tier 1)

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