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Cx Analyst Jobs in Florida (NOW HIRING)

Payabli

CX Operations Manager

Miami, FL

Analytics, Reporting & Executive Visibility * Build and maintain automated dashboards and reporting for CX leadership -- team performance, partner health, ticket trends, SLA compliance, and ...

World Wide Technology

$65K - $80K/yr

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ...

New

World Wide Technology

$65K - $80K/yr

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ...

New

World Wide Technology

$65K - $80K/yr

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ...

New

World Wide Technology

$65K - $80K/yr

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ...

New

World Wide Technology

$65K - $80K/yr

CX is also a thriving area of growth for many companies who are making the shift from transactional sales models to supporting recurring revenue. Customer Experience has become a key driver to ...

New

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All JobsCx Analyst JobsCx Analyst Jobs in Florida

Cx Analyst information

See Florida salary details

$28.8K

$78.3K

$97.1K

How much do cx analyst jobs pay per year?

As of Aug 11, 2026, the average yearly pay for cx analyst in Florida is $78,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,800.00 and $96,800.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

How to become a customer experience analyst?

To become a customer experience analyst, typically a bachelor's degree in business, marketing, or a related field is required. Developing skills in data analysis, customer research, and familiarity with tools like Excel, SQL, or customer feedback platforms is important. Gaining experience through internships or entry-level roles in customer service or data analysis can also help build relevant expertise.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

Do Cx analysts make a lot of money?

Customer Experience (CX) analysts typically earn a median salary ranging from $50,000 to $80,000 annually, depending on experience, location, and industry. Advanced skills in data analysis, customer insights, and familiarity with tools like CRM software can lead to higher compensation. Entry-level positions may start lower, while experienced analysts or those with specialized certifications can earn more.

Do customer experience analyst jobs require a degree?

Customer experience analyst jobs typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in fields like business, marketing, or data analysis. Relevant skills such as data interpretation, customer service, and familiarity with tools like CRM software can be important. Certifications in customer experience or data analysis can also enhance job prospects.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

What are the most commonly searched types of Cx Analyst jobs in Florida? The most popular types of Cx Analyst jobs in Florida are:
What are popular job titles related to Cx Analyst jobs in Florida? For Cx Analyst jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Cx Analyst jobs in Florida look for? The top searched job categories for Cx Analyst jobs in Florida are:
What cities in Florida are hiring for Cx Analyst jobs? Cities in Florida with the most Cx Analyst job openings:
Cx Analyst jobs near you
Infographic showing various Cx Analyst job openings in Florida as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 73% In-person, 8% Hybrid, and 19% Remote job distribution, with an average salary of $78,300 per year, or $37.6 per hour.

Senior Web Analytics & Customer Experience (CX) Consultant

NTT DATA, Europe & LATAM, Branch in USA, Inc.

Miami, FL • Hybrid

Contractor

Re-posted 22 days ago

Job description

Senior Web Analytics & Customer Experience (CX) Consultant
Location: Miami, FL (Hybrid - onsite a few days per week)
Contract (no c2c)

Role Summary

We are seeking a highly skilled Senior Web Analytics & Customer Experience (CX) Consultant to support our banking client in Miami on a contract basis. This role will focus on leveraging digital analytics to enhance customer experience, optimize digital journeys, and drive data-informed decision-making.

The ideal candidate is a data-driven professional with deep expertise in web analytics, strong business acumen, and the ability to translate insights into impactful recommendations across digital platforms.

Key Responsibilities:

  • Analyze digital customer journeys, funnels, and user behavior to identify trends, friction points, and optimization opportunities
  • Define, track, and report on CX metrics and KPIs to measure digital performance and customer engagement
  • Translate complex data into clear, actionable insights for business, product, marketing, and UX teams
  • Develop and maintain executive dashboards and reports using BI tools such as Looker Studio, Tableau, or Power BI
  • Lead or support web analytics implementations, including tagging strategies and event tracking
  • Partner cross-functionally with UX, Product, Marketing, and Business teams to drive data-backed optimization initiatives
  • Identify and recommend improvements to enhance conversion rates and overall digital experience

Qualifications:

  • 6+ years of experience in Digital Analytics, Web Analytics, or CX Analytics
  • Strong expertise with Google Analytics 4 (GA4) or similar.
  • Experience analyzing customer journeys, digital funnels, user behavior, and conversion optimization
  • Ability to define and monitor CX metrics and KPIs
  • Strong analytical skills and experience translating data into actionable business insights
  • Experience creating dashboards and executive reporting using Looker Studio, Power BI, Tableau, or similar BI tools
  • Experience working with web analytics implementations, tagging strategies, and event tracking
  • Ability to identify friction points and opportunities to improve digital customer experiences
  • Ability to work closely with UX, Product, Marketing, and Business teams to translate insights into recommendations and optimization initiatives

Preferred Qualifications:

  • Experience in banking, financial services, or highly regulated industries
  • Experience with Google Analytics or Adobe analytics, Google Tag Manager (GTM), Looker, Contentsquare, Hotjar, FullStory, or similar platforms
  • Familiarity with conversion rate optimization (CRO) and experimentation programs
  • Working knowledge of SQL for data analysis

Apply