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Cx Business Analyst Jobs (NOW HIRING)

DatamanUSA, LLC

CX Business Analyst II

Honolulu, HI · On-site

DatamanUSA is looking for a CX Business Analyst II for our direct client based in HI. This is a great opportunity for someone who is a quick learner with excellent people skills. Job Details: Job ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

Braze

Director, CX Business Systems

New York, NY

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

Chicago, IL

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

San Francisco, CA · On-site

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a ... Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical ...

Braze

Director, CX Business Systems

Austin, TX · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a ... Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical ...

Braze

Director, CX Business Systems

San Francisco, CA · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

New York, NY · On-site

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a ... Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical ...

PTP

CX Business Architect - REMOTE

Austin, TX · Remote

$62.25 - $80.75/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that ... Ability to develop business strategies based on analytical skills and business knowledge

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that ... Ability to develop business strategies based on analytical skills and business knowledge

ettain group

Business Analyst- Oracle CX

Irving, TX

... business rules * Provides input to the configuration of products by analyzing requirements and ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

... business rules * Provides input to the configuration of products by analyzing requirements and ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Staffingine LLC

Oracle Business Analyst

New York, NY · On-site

$65.75 - $90.50/hr

CX - Oracle CRM Business Analysis. * Proven expertise in Sales Commissions and Incentives management systems. * Strong understanding of business processes, data flows, and integration points.

Lorven Technologies

Business Analyst

Atlanta, GA · On-site

Exposure/Experience of Oracle Sales Cloud, Oracle CX, Oracle Customer Master, Oracle Order to Cash ... Identify, create and facilitate business and system process analysis and design; focusing on ...

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Cx Business Analyst information

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How much do cx business analyst jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for cx business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

How does a CX Business Analyst typically collaborate with cross-functional teams to improve customer experience?

A CX Business Analyst works closely with departments such as marketing, product development, customer support, and IT to gather insights and identify pain points in the customer journey. This role often involves facilitating workshops, conducting interviews, and analyzing customer feedback data to develop actionable recommendations. Effective collaboration requires strong communication skills and the ability to translate customer needs into business requirements, ensuring all stakeholders are aligned on improvement strategies. Regular meetings and progress updates are common, making teamwork an essential part of the role.

What is a CX business analyst?

A CX (Customer Experience) business analyst evaluates and improves customer interactions and satisfaction by analyzing data, processes, and feedback. They often use tools like customer journey mapping and require skills in data analysis, communication, and understanding of business operations to enhance overall customer experience.

What does a CX analyst do?

A CX (Customer Experience) analyst evaluates and improves the overall customer experience by analyzing customer feedback, behavior, and data to identify areas for enhancement. They use tools like surveys, analytics platforms, and customer journey mapping to develop strategies that increase customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a CX Business Analyst, and why are they important?

To thrive as a CX Business Analyst, you need strong analytical skills, customer experience (CX) knowledge, and typically a degree in business, analytics, or a related field. Familiarity with CX measurement tools like NPS/CSAT platforms, CRM systems such as Salesforce, and data analysis software like Excel or Tableau is essential. Excellent communication, problem-solving, and stakeholder management skills help you translate data insights into actionable business strategies. These competencies are vital to identifying customer pain points and driving initiatives that improve overall customer satisfaction and business performance.

What is the difference between Cx Business Analyst vs Customer Experience Analyst?

AspectCx Business AnalystCustomer Experience Analyst
CredentialsBusiness analysis certifications, customer experience trainingCustomer experience certifications, data analysis skills
Work EnvironmentCross-functional teams, project-based rolesCustomer feedback analysis, data-driven insights
Employer & IndustryTech, retail, finance, consulting firmsRetail, hospitality, telecom, e-commerce
Search & Comparison IntentUnderstanding role differences, career pathsClarifying job responsibilities, skills needed

The Cx Business Analyst focuses on analyzing business processes and improving customer experience strategies within organizations, often working on cross-functional projects. The Customer Experience Analyst primarily concentrates on collecting and analyzing customer feedback data to enhance satisfaction. While both roles involve customer insights, the Cx Business Analyst has a broader scope including business process analysis, whereas the Customer Experience Analyst specializes in customer data analysis and feedback management.

Are business analysts still in demand?

Business analysts are still in demand across many industries as organizations seek to improve processes and leverage data for decision-making. The role often requires skills in data analysis, communication, and familiarity with tools like Excel, SQL, or business intelligence software. Employment prospects remain strong due to ongoing digital transformation initiatives.

What are the top 3 skills for a business analyst?

A business analyst, including a CX Business Analyst, needs strong analytical skills to interpret data and identify trends, excellent communication skills to convey findings to stakeholders, and proficiency with tools like Excel, SQL, or data visualization software. These skills enable effective problem-solving and process improvement within customer experience projects.
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What job categories do people searching Cx Business Analyst jobs look for? The top searched job categories for Cx Business Analyst jobs are:
Cx Business Analyst jobs near you
Infographic showing various Cx Business Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.

CX Business Analyst II

DatamanUSA, LLC

Honolulu, HI • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

DatamanUSA is looking for a CX Business Analyst II for our direct client based in HI. This is a great opportunity for someone who is a quick learner with excellent people skills.

Job Details:
Job Title: CX Business Analyst II
Location: Honolulu, HI
Duration: 12 months


Responsibilities:-
*) Elicit, document, and validate business requirements for intake, triage, escalation, case management, reporting, and service workflows.
*) Analyze call trends, abandonment rates, handling time, disposition patterns, and service outcomes using source data and operational dashboards.
*) Map current-state and future-state workflows spanning Google CES CCaaS / CCAIP, ServiceNow, and dependent business processes.
*) Define reporting requirements, KPIs, and business rules that support BigQuery data modeling and Looker dashboard development.
*) Support testing, training, and implementation readiness by translating business needs into clear user stories, acceptance criteria, and process documentation.
*) Review customer interaction documentation and process outputs to identify opportunities for improvement.
*) Direct analysis of call trends, workflow requirements, reporting needs, and business process changes across operational and project teams.
*) Coordinate current-state and future-state design efforts for intake, triage, escalation, case management, and reporting processes.
*) Oversee KPI definition, data requirements, and business validation inputs for BigQuery and Looker deliverables.
*) Guide business analysis work products, including user stories, process flows, gap analyses, and testing support materials.
*) Present high-level findings, recommendations, and business impacts to management and stakeholders.
*) Define overall testing strategy, test phases, entry and exit criteria, and defect management approach for business, system, integration, and user acceptance testing.
*) Coordinate testing across Google CES CCaaS / CCAIP call flows, ServiceNow workflows, BigQuery data validation, and Looker dashboard acceptance.
*) Manage test planning, resource assignments, defect triage, retesting, and reporting of test progress and quality risks.
*) Ensure traceability between requirements, test scenarios, defects, and release decisions.
*) Develop and execute test scripts for call flows, case workflows, routing rules, integrations, reports, and user-facing functions.
*) Record test results, evidence, and defects with sufficient detail to support triage and remediation.
*) Validate fixes across Google CES CCaaS / CCAIP, ServiceNow, BigQuery-derived outputs, and Looker dashboards as applicable.
*) Support UAT coordination and confirm that approved business requirements are reflected in final solutions.

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