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Cx Business Analyst Jobs (NOW HIRING)

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

Braze

Director, CX Business Systems

New York, NY

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

New

Braze

Director, CX Business Systems

Chicago, IL

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

New

Braze

Director, CX Business Systems

San Francisco, CA · On-site

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a ... Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical ...

New

Braze

Director, CX Business Systems

Chicago, IL · On-site

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a ... Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical ...

New

Braze

Director, CX Business Systems

Austin, TX

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

New

Braze

Director, CX Business Systems

New York, NY · On-site

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a ... Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical ...

New

PTP

CX Business Architect - REMOTE

Austin, TX · Remote

$62.25 - $80.75/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that ... Ability to develop business strategies based on analytical skills and business knowledge

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that ... Ability to develop business strategies based on analytical skills and business knowledge

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

... business rules * Provides input to the configuration of products by analyzing requirements and ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

... business rules * Provides input to the configuration of products by analyzing requirements and ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Staffingine LLC

Oracle Business Analyst

New York, NY · On-site

$65.75 - $90.50/hr

CX - Oracle CRM Business Analysis. * Proven expertise in Sales Commissions and Incentives management systems. * Strong understanding of business processes, data flows, and integration points.

Lorven Technologies

Business Analyst

Atlanta, GA · On-site

Exposure/Experience of Oracle Sales Cloud, Oracle CX, Oracle Customer Master, Oracle Order to Cash ... Identify, create and facilitate business and system process analysis and design; focusing on ...

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Cx Business Analyst information

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How much do cx business analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for cx business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

How does a CX Business Analyst typically collaborate with cross-functional teams to improve customer experience?

A CX Business Analyst works closely with departments such as marketing, product development, customer support, and IT to gather insights and identify pain points in the customer journey. This role often involves facilitating workshops, conducting interviews, and analyzing customer feedback data to develop actionable recommendations. Effective collaboration requires strong communication skills and the ability to translate customer needs into business requirements, ensuring all stakeholders are aligned on improvement strategies. Regular meetings and progress updates are common, making teamwork an essential part of the role.

What is a CX business analyst?

A CX (Customer Experience) business analyst evaluates and improves customer interactions and satisfaction by analyzing data, processes, and feedback. They often use tools like customer journey mapping and require skills in data analysis, communication, and understanding of business operations to enhance overall customer experience.

What does a CX analyst do?

A CX (Customer Experience) analyst evaluates and improves the overall customer experience by analyzing customer feedback, behavior, and data to identify areas for enhancement. They use tools like surveys, analytics platforms, and customer journey mapping to develop strategies that increase customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a CX Business Analyst, and why are they important?

To thrive as a CX Business Analyst, you need strong analytical skills, customer experience (CX) knowledge, and typically a degree in business, analytics, or a related field. Familiarity with CX measurement tools like NPS/CSAT platforms, CRM systems such as Salesforce, and data analysis software like Excel or Tableau is essential. Excellent communication, problem-solving, and stakeholder management skills help you translate data insights into actionable business strategies. These competencies are vital to identifying customer pain points and driving initiatives that improve overall customer satisfaction and business performance.

What is the difference between Cx Business Analyst vs Customer Experience Analyst?

AspectCx Business AnalystCustomer Experience Analyst
CredentialsBusiness analysis certifications, customer experience trainingCustomer experience certifications, data analysis skills
Work EnvironmentCross-functional teams, project-based rolesCustomer feedback analysis, data-driven insights
Employer & IndustryTech, retail, finance, consulting firmsRetail, hospitality, telecom, e-commerce
Search & Comparison IntentUnderstanding role differences, career pathsClarifying job responsibilities, skills needed

The Cx Business Analyst focuses on analyzing business processes and improving customer experience strategies within organizations, often working on cross-functional projects. The Customer Experience Analyst primarily concentrates on collecting and analyzing customer feedback data to enhance satisfaction. While both roles involve customer insights, the Cx Business Analyst has a broader scope including business process analysis, whereas the Customer Experience Analyst specializes in customer data analysis and feedback management.

Are business analysts still in demand?

Business analysts are still in demand across many industries as organizations seek to improve processes and leverage data for decision-making. The role often requires skills in data analysis, communication, and familiarity with tools like Excel, SQL, or business intelligence software. Employment prospects remain strong due to ongoing digital transformation initiatives.

What are the top 3 skills for a business analyst?

A business analyst, including a CX Business Analyst, needs strong analytical skills to interpret data and identify trends, excellent communication skills to convey findings to stakeholders, and proficiency with tools like Excel, SQL, or data visualization software. These skills enable effective problem-solving and process improvement within customer experience projects.
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Cx Business Analyst jobs near you
Infographic showing various Cx Business Analyst job openings in the United States as of July 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 70% In-person, 6% Hybrid, and 24% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.
CX Business Analyst - REMOTE

CX Business Analyst - REMOTE

PTP

Sacramento, CA • On-site, Remote

Full-time

Re-posted 26 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
  • Contribute as a member of delivery teams for design, business case development, and testing
  • Develop detail design artifacts including page, form, and service descriptions
  • Participate in the detail design process to include research, note taking, and writing
  • Assist in conducting Joint Application Design (JAD) sessions
  • Assist in mapping requirements to designs, maintaining traceability through design stages
  • Collaborate with cross functional teams for optimal solutions
  • Support the management of client expectations through day-to-day interactions with clients
  • Provide thought leadership for improved business solutions for PTP customers
  • Guide client understanding of proposed solutions and the business value they will bring
  • Collaborate with client counterparts and resolving comments and issues
  • Help in controlling design scope
  • Write and execute test cases, including creating or finding test data
  • Own and drive the completion of project deliverables

Requirements
  • 4+ years of business consulting experience, with 2+ years on large-scale projects
  • Expertise in writing page, form, and service designs using Microsoft Word
  • Expertise in creating page mockups using Microsoft Visio
  • Proficiency in tracking deliverables and items using Microsoft Excel
  • Strong attention to detail
  • Ability to run queries
  • Proactive approach to drive deliverable completion
  • Experience working in large, complex client environment
  • Ability to develop business strategies based on analytical skills and business knowledge
  • Experience participating in web application design sessions with client staff

Desired Experience
  • Experience with Microsoft Azure DevOps
  • Experience facilitating client design sessions
  • Experience with Microsoft Teams
  • Experience with Microsoft OneNote
  • Experience with Microsoft Axure

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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