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Cx Business Analyst Jobs (NOW HIRING)

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a ... Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical ...

Braze

Director, CX Business Systems

Austin, TX · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

New York, NY

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

San Francisco, CA · On-site

We are seeking a Director, CX Business Systems to lead our Post Sales / Customer Experience (CX) business systems analysts (BSA) and technical program managers (TPM) team, and define the strategic ...

Braze

Director, CX Business Systems

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a ... Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical ...

Braze

Director, CX Business Systems

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Partner with the Data Analytics and Growth Engineering teams to ensure CX systems are built on a ... Partner closely with the Business Systems Delivery & Support teams to ensure seamless technical ...

PTP

CX Business Architect - REMOTE

Austin, TX · Remote

$62.25 - $80.75/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that ... Ability to develop business strategies based on analytical skills and business knowledge

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that ... Ability to develop business strategies based on analytical skills and business knowledge

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

... business rules * Provides input to the configuration of products by analyzing requirements and ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

... business rules * Provides input to the configuration of products by analyzing requirements and ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

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Cx Business Analyst information

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How much do cx business analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for cx business analyst in the United States is $47.43, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $59.38 per hour, depending on experience, location, and employer.

How does a CX Business Analyst typically collaborate with cross-functional teams to improve customer experience?

A CX Business Analyst works closely with departments such as marketing, product development, customer support, and IT to gather insights and identify pain points in the customer journey. This role often involves facilitating workshops, conducting interviews, and analyzing customer feedback data to develop actionable recommendations. Effective collaboration requires strong communication skills and the ability to translate customer needs into business requirements, ensuring all stakeholders are aligned on improvement strategies. Regular meetings and progress updates are common, making teamwork an essential part of the role.

What are the key skills and qualifications needed to thrive as a CX Business Analyst, and why are they important?

To thrive as a CX Business Analyst, you need strong analytical skills, customer experience (CX) knowledge, and typically a degree in business, analytics, or a related field. Familiarity with CX measurement tools like NPS/CSAT platforms, CRM systems such as Salesforce, and data analysis software like Excel or Tableau is essential. Excellent communication, problem-solving, and stakeholder management skills help you translate data insights into actionable business strategies. These competencies are vital to identifying customer pain points and driving initiatives that improve overall customer satisfaction and business performance.

What is the difference between Cx Business Analyst vs Customer Experience Analyst?

AspectCx Business AnalystCustomer Experience Analyst
CredentialsBusiness analysis certifications, customer experience trainingCustomer experience certifications, data analysis skills
Work EnvironmentCross-functional teams, project-based rolesCustomer feedback analysis, data-driven insights
Employer & IndustryTech, retail, finance, consulting firmsRetail, hospitality, telecom, e-commerce
Search & Comparison IntentUnderstanding role differences, career pathsClarifying job responsibilities, skills needed

The Cx Business Analyst focuses on analyzing business processes and improving customer experience strategies within organizations, often working on cross-functional projects. The Customer Experience Analyst primarily concentrates on collecting and analyzing customer feedback data to enhance satisfaction. While both roles involve customer insights, the Cx Business Analyst has a broader scope including business process analysis, whereas the Customer Experience Analyst specializes in customer data analysis and feedback management.

What does a Cx Business Analyst do?

A Cx Business Analyst evaluates customer experience processes to identify improvements that enhance satisfaction and loyalty. They analyze data, gather stakeholder requirements, and collaborate with teams to implement solutions, often using tools like customer feedback platforms and process mapping. Strong communication and analytical skills are essential for success in this role.

What is a Cx Business Analyst?

A Cx Business Analyst specializes in customer experience (CX) and analyzes data to improve customer satisfaction and loyalty. They often work with tools like CRM systems, gather user feedback, and collaborate with cross-functional teams to optimize customer interactions and processes.
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Cx Business Analyst jobs near you
Infographic showing various Cx Business Analyst job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $98,662 per year, or $47.4 per hour.

CX Business Analyst - REMOTE

PTP

Sacramento, CA • On-site, Remote

Full-time

Re-posted 2 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
  • Contribute as a member of delivery teams for design, business case development, and testing
  • Develop detail design artifacts including page, form, and service descriptions
  • Participate in the detail design process to include research, note taking, and writing
  • Assist in conducting Joint Application Design (JAD) sessions
  • Assist in mapping requirements to designs, maintaining traceability through design stages
  • Collaborate with cross functional teams for optimal solutions
  • Support the management of client expectations through day-to-day interactions with clients
  • Provide thought leadership for improved business solutions for PTP customers
  • Guide client understanding of proposed solutions and the business value they will bring
  • Collaborate with client counterparts and resolving comments and issues
  • Help in controlling design scope
  • Write and execute test cases, including creating or finding test data
  • Own and drive the completion of project deliverables

Requirements
  • 4+ years of business consulting experience, with 2+ years on large-scale projects
  • Expertise in writing page, form, and service designs using Microsoft Word
  • Expertise in creating page mockups using Microsoft Visio
  • Proficiency in tracking deliverables and items using Microsoft Excel
  • Strong attention to detail
  • Ability to run queries
  • Proactive approach to drive deliverable completion
  • Experience working in large, complex client environment
  • Ability to develop business strategies based on analytical skills and business knowledge
  • Experience participating in web application design sessions with client staff

Desired Experience
  • Experience with Microsoft Azure DevOps
  • Experience facilitating client design sessions
  • Experience with Microsoft Teams
  • Experience with Microsoft OneNote
  • Experience with Microsoft Axure

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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