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Cx Analyst Jobs (NOW HIRING)

Energy CX

Junior Operations Analyst

Chicago, IL · On-site

$45K - $50K/yr

Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a ...

Rippling

CX Program Manager, Voice of Customer

New York, NY · On-site

$116K - $174K/yr

Analyze the data relevant to any feature or focus area; build your own Pivot Tables, measure your own results What you will need * 3+ years of program management, product operations, or CX strategy ...

Parker

Customer Intl Data Analyst Sr

Cleveland, OH · On-site

$83K - $105K/yr

Deliver CX performance reporting, variance analysis, and actionable recommendations to support growth objectives and optimize costs to serve Parker customers. * Build and maintain CX dashboards and ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

Provides input to the configuration of products by analyzing requirements and studying system ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

Tabby LLC

$92K - $116K/yr

As a Customer Experience (CX) Data Analyst , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX ...

Tabby LLC

$88K - $111K/yr

As a Customer Experience (CX) Data Analyst , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX ...

Kikoff

CX Strategy Manager

San Francisco, CA

Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints) CX Gap Identification & Execution * Own cross-functional CX issues: * Complex trade-offs in ...

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

Analyze CX performance across channels (chatbot, support, product journeys) * Identify friction points not captured in support tickets (e.g., drop-offs, dead ends) * Build and maintain dashboards to ...

Smart Folks Inc.

Genesys Architect

Springfield, MA

Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs. Exposure to AI‑enabled CX features such as bots and agent ...

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Cx Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do cx analyst jobs pay per year?

As of Jun 8, 2026, the average yearly pay for cx analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

More about Cx Analyst jobs
What cities are hiring for Cx Analyst jobs? Cities with the most Cx Analyst job openings:
What are the most commonly searched types of Cx Analyst jobs? The most popular types of Cx Analyst jobs are:
What states have the most Cx Analyst jobs? States with the most job openings for Cx Analyst jobs include:
What job categories do people searching Cx Analyst jobs look for? The top searched job categories for Cx Analyst jobs are:
Cx Analyst jobs near you
Infographic showing various Cx Analyst job openings in the United States as of May 2026, with employment types broken down into 3% Locum Tenens, 90% Full Time, 5% Part Time, and 2% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.
Junior Operations Analyst

Junior Operations Analyst

Energy CX

Chicago, IL • On-site

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

About Energy CX:
Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.
Why Energy CX?
  • Recession proof industry
  • Rapidly growing company with great career opportunities
  • Entrepreneurial and ambitious culture with a great team oriented environment
  • Recognized by Fortune and Great Places to work US
  • Named on Inc 5000's list of America's fastest growing companies

Compensation
  • Year One Expected Earnings -> $45,000-$50,000

Title: Junior Operations Analyst
About this Job
This role seeks an exceptionally organized and detail-oriented individual proficient in handling large datasets with precision and dedication. A natural multitasker, they excel in dynamic, fast-paced environments, adapting quickly to changes. (This position is internally referred to as Data Entry Specialist.)
Objectives of this Role
  • To support our pricing desk and increase efficiency by taking over administrative and data entry tasks
Daily and Monthly Responsibilities
  • Handle and process data entry tickets within the assigned queue
  • Prioritize and address tickets accordingly
  • Create opportunities once data entry is completed
  • Generate RFP tickets/document needed tickets for the next analyst to continue workflow smoothly
Skills and Qualifications
  • Proficiency in Excel / Google Sheets
  • Excellent verbal and written communication skill
  • Detail oriented
  • Time and data management
  • Bachelor Degree is highly encouraged
  • Experience in the energy space is a large plus, but not essential

ECX Benefits
PTO
  • 15 days
  • All major holidays
    • Full day off on Thursday and Friday of Thanksgiving
      • Half day that Wednesday
    • 12/24 - 1/2 Company break (Subject to be longer, but at minimum, all employees can expect this time off)

Insurance
  • Health Insurance We cover 75% of the monthly premium for employee-only plans, and 50% for plans that include dependents (child(ren), spouse, or family).
  • Dental Insurance We cover 50% of the employee's monthly premium. Dependent coverage is available at the employee's expense.
  • Vision Insurance Available at low monthly rates - starting around $5/month for employee-only coverage up to ~$11/month for family plans.
  • Fully Covered by Energy CX (100%)
    • Basic Term Life & AD&D Insurance
    • Short-Term Disability
    • Long-Term Disability

401(K)
  • Employer match 20% of total contribution on up to 5% of salary

Additional
  • Work from home on Fridays
  • 20 work from home days per year (in addition to WFH Fridays)
  • Gym membership at on-site gym facilities
  • Frequent company events

Energy CX Company Culture
Energy CX Company Culture
Our culture is not for everyone. It is designed for people who want to grow fast, take ownership and raise the bar every day.
At Energy CX, we don't just work-we challenge each other to solve hard problems, innovate boldly and keep improving. We believe in personal growth, extreme accountability and building a team of exceptional people who push one another to be better.
We live by The Four Forces of Innovation - the levers that power innovation at scale:
Higher Standards - Raise the BarExcellence isn't reserved for launches or headlines. It's how we communicate, plan, and follow through.
We value ownership, prioritization, focus, discipline, effective communication, action, efficiency, resourcefulness and maximizing value.
Innovate It - Think DifferentlyInnovation isn't about flashy ideas, it's about taking on new challenges and outgrowing what no longer serves. At Energy CX, we are experimenting constantly and building what the customer actually needs-especially when it breaks what came before.
We value curiosity, experimentation, collaboration, bold thinking, long-term vision, customer centricity and simplicity.
Continuous Growth - Better Every Day
Growth is not perfection - it's our commitment to get better every single day. No matter how successful we become, we stay open, driven and aware that mastery is a process. We improve with feedback and through failures.
We value grit, transparency, resilience, fulfillment, constant learning, and being one team.
Do Good - Leave It BetterDoing good is about serving others and creating lasting impact. The good we do doesn't usually return to us directly - and that's the point. We believe that every system we strengthen, every teammate we invest in and every customer we guide creates an impact we may never see. But we do it anyway because our work extends far beyond today.
We value humility, community, kindness and leaving every person and project better than we found them.
The Deal at Energy CX
Our culture rewards personal growth and performance. If you want comfort, predictability or an easy path, this isn't the place for you. If you want to push boundaries, grow faster than you thought possible and help reinvent how the world buys energy, you'll thrive here.
We are seeking exceptional individuals to join us.
Hiring Scam Alert: All official communication regarding job opportunities at EnergyCX will come from an @energycx.com email address. We will never ask for personal information, payment, or sensitive data through unofficial channels. If you receive any suspicious emails claiming to be from EnergyCX but using a different domain, please disregard them and report the incident to us.
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