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Cx Analyst Jobs (NOW HIRING)

GEODIS

Analyst CX

Brentwood, TN · Hybrid

Analyst CX Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we powerA ...

GEODIS

Analyst CX

Brentwood, TN · On-site

Analyst CX Who We Are: GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

Unqork

CX Strategy & Operations Senior Analyst

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

Unqork

OR

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

Tabby LLC

$92K - $116K/yr

As a Customer Experience (CX) Data Analyst , you will play a key role in improving how we support our customers through data driven insights and operational analytics. You will work closely with CX ...

Payabli

CX Operations Manager

Miami, FL · On-site

Analytics, Reporting & Executive Visibility * Build and maintain automated dashboards and reporting for CX leadership -- team performance, partner health, ticket trends, SLA compliance, and ...

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Cx Analyst information

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$38.5K

$104.8K

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How much do cx analyst jobs pay per year?

As of Aug 8, 2026, the average yearly pay for cx analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

How to become a customer experience analyst?

To become a customer experience analyst, typically a bachelor's degree in business, marketing, or a related field is required. Developing skills in data analysis, customer research, and familiarity with tools like Excel, SQL, or customer feedback platforms is important. Gaining experience through internships or entry-level roles in customer service or data analysis can also help build relevant expertise.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

Do Cx analysts make a lot of money?

Customer Experience (CX) analysts typically earn a median salary ranging from $50,000 to $80,000 annually, depending on experience, location, and industry. Advanced skills in data analysis, customer insights, and familiarity with tools like CRM software can lead to higher compensation. Entry-level positions may start lower, while experienced analysts or those with specialized certifications can earn more.

Do customer experience analyst jobs require a degree?

Customer experience analyst jobs typically do not require a specific degree, but many employers prefer candidates with a bachelor's degree in fields like business, marketing, or data analysis. Relevant skills such as data interpretation, customer service, and familiarity with tools like CRM software can be important. Certifications in customer experience or data analysis can also enhance job prospects.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

More about Cx Analyst jobs
What cities are hiring for Cx Analyst jobs? Cities with the most Cx Analyst job openings:
What are the most commonly searched types of Cx Analyst jobs? The most popular types of Cx Analyst jobs are:
What states have the most Cx Analyst jobs? States with the most job openings for Cx Analyst jobs include:
What job categories do people searching Cx Analyst jobs look for? The top searched job categories for Cx Analyst jobs are:
Cx Analyst jobs near you
Infographic showing various Cx Analyst job openings in the United States as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 80% Physical, 8% Hybrid, and 12% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

Analyst CX

GEODIS

Brentwood, TN • Hybrid

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

GEODIS rating

6.6

Company rating: 6.6 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

270th of 360 rated logistics

Job description

Analyst CX 

Who We Are: 

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we powerA Better Way to Deliverfor the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities. Our hybrid work schedule requires team members to be in the office four days per week, with the flexibility to work remotely one day each week. 

Position Summary: 

The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful insights. Responsible for collecting, organizing, and analyzing information from multiple sources to track performance, identify trends, and uncover improvement opportunities. Supports account health reviews, business reviews, dashboards, reporting, and network modeling while partnering across account management, operations, finance, engineering, solutions, and transportation to strengthen customer performance and decision-making. 

Your role on the team: 

  • Translates complex data into clear dashboards, executive summaries, presentations, and business insights.
  • Develops, maintains, and distributes KPI and performance dashboards for customer accounts, operations, and leadership.  
  • Collects, validates, and organizes data from multiple systems to ensure accurate and consistent reporting. 
  • Monitors operational and customer KPIs to identify trends, service gaps, risks, and improvement opportunities.  
  • Partners with account management and operations to define KPIs, targets, thresholds, and reporting requirements.  
  • Creates recurring weekly, monthly, and quarterly reporting for customer and internal business reviews.  
  • Investigates performance variances and summarizes key drivers, root causes, and recommended actions 
  • Supports customer health scorecards using operational, financial, service, and relationship metrics.  
  • Collaborates with operations, finance, engineering, solutions, transportation, and account management to validate findings and support decision-making. 

Other Duties 

  •  As required and assigned 
  • Supports GEODIS’ programs for Safety, Health, Environment, Quality, Ethics, Compliance, CSR and Sustainability 

What you need: 

  • Minimum 2 years of related experience in analytics, supply chain, logistics, operations, finance, or reporting; or an equivalent combination of education and experience.  
  • Experience with data analysis, reporting, problem-solving, and presentation development.  
  • Experience managing multiple assignments and meeting deadlines.  
  • Proficiency with Microsoft Excel, PowerPoint, Word, and Outlook.  
  • Experience with Power BI and SQL, or similar tools preferred.  
  • Supply-chain, warehousing, transportation, or third-party logistics experience preferred 

What you gain from joining our team: 

  • Access wages early with the Rain financial wellness app. 
  • Free telemedical access to doctors and therapists throughFirstStopHealth available first day of employment! 
  • Health, dental, and vision insurance after 30 days of employment 
  • 401k match 
  • Paid maternity and paternity leave 
  • Access to career development, employee resource groups, and mentorship programs 
  • Employee discounts 
  • Access to employee perks like fitness class discounts and free access to a relaxation and meditation app 
  • Free financial wellness programs 
  • Daycare discount program 
  • Opportunities to volunteer and give back to your community 
  • + more! 

Join our Team! 

  • Visit our website atworkatGEODIS.comand chat with our virtual recruiter, Sophie, to fast-track your way to an interview. 

OR 

  • TextDELIVERto88300to apply! 

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