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Cx Analyst Jobs (NOW HIRING)

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude ...

Siemens

CX Operations Analyst - French speaker

CX Operations Analyst - French Speaker Are you a process pro with a knack for making things run smoothly? We're looking for a sharp CX Operations Analyst to join our team! In this role, you'll work ...

Unqork

CX Strategy & Operations Senior Analyst

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

Unqork

OR · On-site

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

Johnson Service Group

Be Seen First

CX Coordinator

Irvine, CA · On-site

$24/hr

JSG is seeking a CX Coordinator / CX Insights Support Analyst for a contract opportunity in Irvine, CA. The CX Coordinator supports the CX team in maintaining reporting, organizing customer feedback ...

Rippling

CX Program Manager, Voice of Customer

New York, NY · On-site

$116K - $174K/yr

Analyze the data relevant to any feature or focus area; build your own Pivot Tables, measure your own results What you will need * 3+ years of program management, product operations, or CX strategy ...

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Cx Analyst information

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$104.8K

$130K

How much do cx analyst jobs pay per year?

As of Jul 1, 2026, the average yearly pay for cx analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a Cx Analyst do?

A Cx (Customer Experience) Analyst evaluates customer interactions, feedback, and data to identify trends and improve overall customer satisfaction. They analyze metrics like customer satisfaction scores, support tickets, and survey results to provide actionable insights. By collaborating with teams across the organization, they help enhance processes, optimize touchpoints, and ensure a seamless customer journey.

What does a CX analyst do?

A CX analyst evaluates customer experience data to identify areas for improvement and enhance overall satisfaction. They analyze feedback, survey results, and service metrics using tools like Excel or specialized analytics software to inform business strategies and improve customer interactions.

Is CX a good job?

A Customer Experience (CX) Analyst role involves analyzing customer feedback and data to improve service quality and satisfaction. It typically requires strong communication, analytical skills, and familiarity with tools like CRM software. The job can offer stable employment and opportunities for career growth in customer-focused industries.

What does a typical day look like for a Cx Analyst?

A typical day for a Cx Analyst involves collecting and analyzing customer feedback and behavioral data, preparing reports or dashboards to track customer satisfaction metrics, and collaborating with teams to recommend solutions for enhancing customer experience. You may participate in meetings with product, marketing, or customer service departments to discuss findings and align on improvement initiatives. Many Cx Analysts also manage ongoing projects such as customer journey mapping or process optimization. Depending on the organization, you'll often have the opportunity to present insights directly to leadership and play a key role in shaping customer-focused strategies.

Which analyst job pays the most?

Senior data analysts, financial analysts, and business intelligence analysts tend to have the highest salaries among analyst roles, often exceeding $80,000 annually. Specialized skills in data visualization, programming, or finance can lead to higher compensation, especially with experience and certifications like CFA or CPA.

What are the key skills and qualifications needed to thrive in the Cx Analyst position, and why are they important?

To thrive as a Cx Analyst, you need a solid understanding of customer experience management, data analysis, and business process improvement, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools (such as Tableau or Power BI), and customer feedback systems is highly valuable. Excellent communication, problem-solving abilities, and stakeholder management skills help you navigate complex customer journeys and influence cross-functional teams. These competencies ensure you can effectively analyze data, identify actionable insights, and drive improvements in customer satisfaction and loyalty.

What is a CRM analyst's salary?

A CRM analyst's salary typically ranges from $55,000 to $85,000 annually, depending on experience, location, and industry. Professionals with skills in CRM platforms like Salesforce or HubSpot and certifications may earn higher salaries.
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Cx Analyst jobs near you
CX Business Analyst - REMOTE

CX Business Analyst - REMOTE

PTP

Sacramento, CA • On-site, Remote

Full-time

Posted 12 days ago

Key responsibilities

  • Contribute as a member of delivery teams for design, business case development, and testing.

  • Develop detail design artifacts including page, form, and service descriptions.

  • Write and execute test cases, including creating or finding test data.

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
  • Contribute as a member of delivery teams for design, business case development, and testing
  • Develop detail design artifacts including page, form, and service descriptions
  • Participate in the detail design process to include research, note taking, and writing
  • Assist in conducting Joint Application Design (JAD) sessions
  • Assist in mapping requirements to designs, maintaining traceability through design stages
  • Collaborate with cross functional teams for optimal solutions
  • Support the management of client expectations through day-to-day interactions with clients
  • Provide thought leadership for improved business solutions for PTP customers
  • Guide client understanding of proposed solutions and the business value they will bring
  • Collaborate with client counterparts and resolving comments and issues
  • Help in controlling design scope
  • Write and execute test cases, including creating or finding test data
  • Own and drive the completion of project deliverables

Requirements
  • 4+ years of business consulting experience, with 2+ years on large-scale projects
  • Expertise in writing page, form, and service designs using Microsoft Word
  • Expertise in creating page mockups using Microsoft Visio
  • Proficiency in tracking deliverables and items using Microsoft Excel
  • Strong attention to detail
  • Ability to run queries
  • Proactive approach to drive deliverable completion
  • Experience working in large, complex client environment
  • Ability to develop business strategies based on analytical skills and business knowledge
  • Experience participating in web application design sessions with client staff

Desired Experience
  • Experience with Microsoft Azure DevOps
  • Experience facilitating client design sessions
  • Experience with Microsoft Teams
  • Experience with Microsoft OneNote
  • Experience with Microsoft Axure

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
PTP logo

About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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