The Customer Feedback EPMs interact with external customers, engineering teams, project management ... Ability to debug difficult problems and investigate root cause analysis. Self-motivated and pro ...
The Customer Feedback EPMs interact with external customers, engineering teams, project management ... Ability to debug difficult problems and investigate root cause analysis. Self-motivated and pro ...
Manager - Customer Feedback EPMs
$174K - $303K/yr
The Customer Feedback EPMs interact with external customers, engineering teams, project management ... Ability to debug difficult problems and investigate root cause analysis. Self-motivated and pro ...
Manager - Customer Feedback EPMs
$174K - $303K/yr
The Customer Feedback EPMs interact with external customers, engineering teams, project management ... Ability to debug difficult problems and investigate root cause analysis. Self-motivated and pro ...
You'll also be a key contributor to our feedback reading, reporting, and analysis systems, working alongside our ML team as those systems grow to include ML-powered components and asynchronous ...
You'll also be a key contributor to our feedback reading, reporting, and analysis systems, working alongside our ML team as those systems grow to include ML-powered components and asynchronous ...
Position Title: Manager of Complaint Escalation and Customer Feedback Business Unit: Retail ... Excellent management skills Excellent organizational, analytical and interpersonal skills Excellent ...
Position Title: Manager of Complaint Escalation and Customer Feedback Business Unit: Retail ... Excellent management skills Excellent organizational, analytical and interpersonal skills Excellent ...
Senior Associate, Customer Feedback Program Management
Fountain Valley, CA · On-site
$21.25 - $29/hr
Product ownership and day-to-day support for customer feedback and satisfaction survey programs ... Analytical and detail oriented. * Creative problem solver. * Self-motivated, high initiative and ...
Senior Associate, Customer Feedback Program Management
Fountain Valley, CA · On-site
$21.25 - $29/hr
Product ownership and day-to-day support for customer feedback and satisfaction survey programs ... Analytical and detail oriented. * Creative problem solver. * Self-motivated, high initiative and ...
Position Title: Manager of Complaint Escalation and Customer Feedback Business Unit: Retail ... Excellent management skills Excellent organizational, analytical and interpersonal skills Excellent ...
Position Title: Manager of Complaint Escalation and Customer Feedback Business Unit: Retail ... Excellent management skills Excellent organizational, analytical and interpersonal skills Excellent ...
Position Title: Manager of Complaint Escalation and Customer Feedback Business Unit: Retail ... Excellent management skills Excellent organizational, analytical and interpersonal skills Excellent ...
Position Title: Manager of Complaint Escalation and Customer Feedback Business Unit: Retail ... Excellent management skills Excellent organizational, analytical and interpersonal skills Excellent ...
Product ownership and day-to-day support for customer feedback and satisfaction survey programs ... Analytical and detail oriented. * Creative problem solver. * Self-motivated, high initiative and ...
Product ownership and day-to-day support for customer feedback and satisfaction survey programs ... Analytical and detail oriented. * Creative problem solver. * Self-motivated, high initiative and ...
Data Analyst IV (Customer Experience and Support Analyst)
Indianapolis, IN · On-site
$59 - $67/hr
Monitor customer feedback to detect emerging issues and conduct root cause analysis. Integrate customer feedback with transactional, operational, and behavioral data to map experience drivers.
Data Analyst IV (Customer Experience and Support Analyst)
Indianapolis, IN · On-site
$59 - $67/hr
Monitor customer feedback to detect emerging issues and conduct root cause analysis. Integrate customer feedback with transactional, operational, and behavioral data to map experience drivers.
Sr. Analyst, Digital Voice of the Customer
Irvine, CA · On-site
$94K - $125K/yr
Responsibilities The Day-to-Day: • Proactively monitor customer feedback across various digital ... analytical support, or related fields • Proven experience with digital feedback analysis ...
Sr. Analyst, Digital Voice of the Customer
Irvine, CA · On-site
$94K - $125K/yr
Responsibilities The Day-to-Day: • Proactively monitor customer feedback across various digital ... analytical support, or related fields • Proven experience with digital feedback analysis ...
Staff Competitive Intelligence Analyst
New York, NY · Hybrid
$67K - $89K/yr
Synthesize signals from Product, Engineering, Sales Engineering, Customer Success, field teams, technical communities, Advocacy programs, win/loss, customer feedback, analyst research, public ...
Staff Competitive Intelligence Analyst
New York, NY · Hybrid
$67K - $89K/yr
Synthesize signals from Product, Engineering, Sales Engineering, Customer Success, field teams, technical communities, Advocacy programs, win/loss, customer feedback, analyst research, public ...
It partners closely with IT, Customer Analytics, Digital, Reservations, Customer Relations, and Qualtrics teams to ensure customer feedback is actionable, reliable, and aligned with business ...
It partners closely with IT, Customer Analytics, Digital, Reservations, Customer Relations, and Qualtrics teams to ensure customer feedback is actionable, reliable, and aligned with business ...
Customer Experience Analyst
Atlanta, GA · On-site
This role will play a critical part in turning customer feedback data into actionable insights to ... Conduct competitive analysis and benchmarking to identify best practices in customer experience and ...
Customer Experience Analyst
Atlanta, GA · On-site
This role will play a critical part in turning customer feedback data into actionable insights to ... Conduct competitive analysis and benchmarking to identify best practices in customer experience and ...
PR · On-site
Compile and organize customer feedback and supporting data for structured analysis. * Provide summaries of findings to support team and manager review. * Assist in tracking trends across customer ...
PR · On-site
Compile and organize customer feedback and supporting data for structured analysis. * Provide summaries of findings to support team and manager review. * Assist in tracking trends across customer ...
Sr. Analyst, Digital Voice of the Customer
Irvine, CA · Hybrid
$94K - $125K/yr
Bachelor's degree with 5+ years relevant work experience in customer feedback management, digital & analytical support, or related fields Proven experience with digital feedback analysis, identifying ...
Sr. Analyst, Digital Voice of the Customer
Irvine, CA · Hybrid
$94K - $125K/yr
Bachelor's degree with 5+ years relevant work experience in customer feedback management, digital & analytical support, or related fields Proven experience with digital feedback analysis, identifying ...
Staff Competitive Intelligence Analyst
New York, NY · On-site
$220K - $270K/yr
Synthesize signals from Product, Engineering, Sales Engineering, Customer Success, field teams, technical communities, Advocacy programs, win/loss, customer feedback, analyst research, public ...
Staff Competitive Intelligence Analyst
New York, NY · On-site
$220K - $270K/yr
Synthesize signals from Product, Engineering, Sales Engineering, Customer Success, field teams, technical communities, Advocacy programs, win/loss, customer feedback, analyst research, public ...
Analyst/Sr Analyst, Voice of Customer Programs
Fort Worth, TX · Remote
$84K - $111K/yr
It partners closely with IT, Customer Analytics, Digital, Reservations, Customer Relations, and Qualtrics teams to ensure customer feedback is actionable, reliable, and aligned with business ...
Analyst/Sr Analyst, Voice of Customer Programs
Fort Worth, TX · Remote
$84K - $111K/yr
It partners closely with IT, Customer Analytics, Digital, Reservations, Customer Relations, and Qualtrics teams to ensure customer feedback is actionable, reliable, and aligned with business ...
Senior Voice of the Customer Analyst
$90K - $119K/yr
Develop a repeatable process for turning customer feedback into executive insights and action items ... Lead the analysis and ongoing refinement of Harbor's customer segmentation strategy across ...
Senior Voice of the Customer Analyst
$90K - $119K/yr
Develop a repeatable process for turning customer feedback into executive insights and action items ... Lead the analysis and ongoing refinement of Harbor's customer segmentation strategy across ...
Analyze customer feedback, leveraging basic analysis skills, and glean salient insights about customer pain points, preferences, and perceptions * Collaborate with Analytics and Customer Success ...
Analyze customer feedback, leveraging basic analysis skills, and glean salient insights about customer pain points, preferences, and perceptions * Collaborate with Analytics and Customer Success ...
Customer Insights Analyst
Lake Forest, CA · On-site
$80/hr
This role plays a critical part in transforming customer feedback into actionable business insights by leading qualitative analysis, supporting VoC program execution, and contributing to executive ...
Customer Insights Analyst
Lake Forest, CA · On-site
$80/hr
This role plays a critical part in transforming customer feedback into actionable business insights by leading qualitative analysis, supporting VoC program execution, and contributing to executive ...
Customer Feedback Analyst information
See salary details
$14.90 - $17.94
11% of jobs
$20.68 is the 25th percentile. Wages below this are outliers.
$17.94 - $20.98
16% of jobs
$20.98 - $24.02
16% of jobs
The median wage is $25.54 / hr.
$24.02 - $27.05
15% of jobs
$27.05 - $30.09
11% of jobs
$32.29 is the 75th percentile. Wages above this are outliers.
$30.09 - $33.13
10% of jobs
$33.13 - $36.17
4% of jobs
$36.17 - $39.20
2% of jobs
$39.20 - $42.24
2% of jobs
$42.24 - $45.28
3% of jobs
$45.28 - $48.32
11% of jobs
$14
$29
$48
How much do customer feedback analyst jobs pay per hour?
As of Jul 27, 2026, the average hourly pay for customer feedback analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.
More about Customer Feedback Analyst jobs
What job categories do people searching Customer Feedback Analyst jobs look for? The top searched job categories for Customer Feedback Analyst jobs are:
Apple rating
8.0
Based on 675 frontline employees who took The Breakroom Quiz
7th of 30 rated technology retailers
Job description
The Customer Feedback EPMs interact with external customers, engineering teams, project management staff, and other quality organizations to collect and process customer feedback, identify key trends, and champion high-impact issues to drive the best possible software releases. They are the first responders for outside issues during the development and at launch of Apple's software products, partnering with OS technologies teams to prioritize top customer-related issues. We're looking for a manager of this team of talented EPMs.
We're seeking a candidate who is not afraid to question assumptions and tackle big problems. This role requires a self-motivated manager with the ability to create a dynamic team environment where tough problems are solved in new and innovative ways. An ideal candidate is someone who is a jack-of-all-trades, able to handle both technical and managerial challenges. You must have excellent communication skills and be able to interact with customers, engineering teams at Apple, project management staff, and test organizations.
Description
You will be managing a team of Customer Feedback EPMs who are interacting directly with external customers and other internal program management and engineering teams. Some key aspects of this role include:
Partnering with technology teams to work hand-in-hand with them to investigate and fix top customer-related issues.
Driving the quality of our technology areas and software releases based on customer feedback.
Reviewing bugs and working closely with engineering teams to isolate and appropriately prioritize response.
Innovating ways to work cross-functionally across teams at Apple to get actionable feedback from the public and championing fixes in our software releases.
Monitoring pre-release and post-release public feedback to identify and escalate new issues in the field.
Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis.
Reporting on progress of seeding programs, assessment of incoming feedback, and other project status.
Innovating and transforming the way in which our team works - explore opportunities to leverage generative AI and new technologies to optimize workflows, improve tools, and scale the impact of our team.
Minimum Qualifications
Bachelor's degree in computer science or equivalent professional experience.
5-7 years of software engineering or related experience.
Excellent interpersonal, verbal and written communication skills.
Ability to debug difficult problems and investigate root cause analysis.
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities. Adept at deconstructing problems, resolving conflicts, and leading teams toward innovative solutions.
Thorough knowledge of iOS or macOS
Experience as a manager, team lead, or project manager.
Preferred Qualifications
Experience with generative AI and LLM-driven workflows.
Comfortable and adaptable in a fast-paced and informal environment, and able to respond to changing priorities quickly and efficiently.
Programming and scripting skills a plus.
Passion for user-focused design, technology, and high quality software.
We're seeking a candidate who is not afraid to question assumptions and tackle big problems. This role requires a self-motivated manager with the ability to create a dynamic team environment where tough problems are solved in new and innovative ways. An ideal candidate is someone who is a jack-of-all-trades, able to handle both technical and managerial challenges. You must have excellent communication skills and be able to interact with customers, engineering teams at Apple, project management staff, and test organizations.
Description
You will be managing a team of Customer Feedback EPMs who are interacting directly with external customers and other internal program management and engineering teams. Some key aspects of this role include:
Partnering with technology teams to work hand-in-hand with them to investigate and fix top customer-related issues.
Driving the quality of our technology areas and software releases based on customer feedback.
Reviewing bugs and working closely with engineering teams to isolate and appropriately prioritize response.
Innovating ways to work cross-functionally across teams at Apple to get actionable feedback from the public and championing fixes in our software releases.
Monitoring pre-release and post-release public feedback to identify and escalate new issues in the field.
Investigating issues reported by our outside users through test reproduction, debugging, and diagnostics analysis.
Reporting on progress of seeding programs, assessment of incoming feedback, and other project status.
Innovating and transforming the way in which our team works - explore opportunities to leverage generative AI and new technologies to optimize workflows, improve tools, and scale the impact of our team.
Minimum Qualifications
Bachelor's degree in computer science or equivalent professional experience.
5-7 years of software engineering or related experience.
Excellent interpersonal, verbal and written communication skills.
Ability to debug difficult problems and investigate root cause analysis.
Self-motivated and pro-active with demonstrated creative and critical thinking capabilities. Adept at deconstructing problems, resolving conflicts, and leading teams toward innovative solutions.
Thorough knowledge of iOS or macOS
Experience as a manager, team lead, or project manager.
Preferred Qualifications
Experience with generative AI and LLM-driven workflows.
Comfortable and adaptable in a fast-paced and informal environment, and able to respond to changing priorities quickly and efficiently.
Programming and scripting skills a plus.
Passion for user-focused design, technology, and high quality software.
About Apple
Sourced by ZipRecruiter
Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.
Industry
Computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Cupertino, CA, US
Year founded
1976