Customer Feedback Analyst Jobs (NOW HIRING)

Join the team responsible for Apple's Beta Software Program. Our app, Feedback Assistant, collects user feedback on beta software releases, while our internal tools manage the programs, participants, and configuration data that make that feedback possible - and analyze, group, and route it to Apple's engineering teams.
We're looking for a generalist engineer to build and evolve our internal admin tools: content and participant management, permissions, and other applications spanning a broad configuration schema. You'll sit alongside the Program Managers who use these tools every day, giving you a direct line to the people who depend on your work rather than a queue of requests from afar. You'll also be a key contributor to our feedback reading, reporting, and analysis systems, working alongside our ML team as those systems grow to include ML-powered components and asynchronous processing.
Description
We're a small team with a big footprint. Our internal tools serve as the operational backbone of Apple's beta and feedback programs, and engineers in this role can expect to touch nearly every layer of them - application, API, and database - often within the same week. You'll tackle broad-context challenges, such as:
* Building and extending applications for managing participants, content, permissions, and configuration across a large and evolving schema
* Designing data processing flows to move feedback through its lifecycle
* Contributing to our feedback reading, reporting, and analysis systems, in close collaboration with our ML team as those systems adopt ML-powered features and async processing
Because you'll be seated with the Engineering Program Managers who rely on these tools day in and day out, you'll see firsthand how your work lands, catch friction early, and shape the roadmap alongside the people feeling the pain points - not just the engineering team.
An ideal candidate is energized by variety. You should be excited to pick up whichever stack a project calls for, and just as comfortable reasoning about a SQL schema as building the UI on top of it. We're equally excited by a sharp, ambitious engineer early in their career and by a veteran generalist with breadth across multiple domains.
Preferred Qualifications
Enjoys working in close, daily partnership with users
Comfortable moving between projects rather than specializing in a single layer - you think of yourself as a software engineer, not strictly backend or frontend
Passion for continually learning and exploring new technologies
Experience using Claude or other agentic coding tools to prototype, implement, and test
Excellent collaborative skills, with strong written and verbal communication
Minimum Qualifications
3-5+ years industry experience in software development
Technical/Engineering BS or equivalent industry experience
Solid, hands-on coding fundamentals across at least one backend and one client/frontend stack
Openness to working in Swift and Ruby specifically, regardless of prior depth in either
Strong SQL and relational data modeling skills
Comfortable and adaptable in a fast-paced and informal environment, able to respond to changing priorities quickly
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $142,300 and $263,300, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.