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Customer Feedback Analyst Jobs (NOW HIRING)

AltaGas

WGL - Customer Experience Analyst

Springfield, VA · On-site

$79K - $114K/yr

Lead analysis of structured and unstructured data (VoC surveys, recorded calls, behavioral data ... Collect, organize, monitor and synthesize customer feedback from VoC sources (NPS, CSAT, CES ...

Nuuly

Nuuly Customer Insights Analyst

Philadelphia, PA · On-site

Analyze customer feedback, leveraging basic analysis skills, and glean salient insights about customer pain points, preferences, and perceptions * Collaborate with Analytics and Customer Success ...

Harbor Compliance

Senior Voice of the Customer Analyst

$90K - $119K/yr

Develop a repeatable process for turning customer feedback into executive insights and action items ... Lead the analysis and ongoing refinement of Harbor's customer segmentation strategy across ...

Nuuly

Nuuly Customer Insights Analyst

Philadelphia, PA · On-site

Analyze customer feedback, leveraging basic analysis skills, and glean salient insights about customer pain points, preferences, and perceptions * Collaborate with Analytics and Customer Success ...

Workato

Intern, Customer Experience

Palo Alto, CA

These efforts will enhance our partners' and customers' journeys and improve our customers ... Feedback Analysis : Collaborating with the team to analyze qualitative and quantitative feedback ...

New

ASSA ABLOY

Customer Insights Analyst

Lake Forest, CA

$80/hr

This role plays a critical part in transforming customer feedback into actionable business insights by leading qualitative analysis, supporting VoC program execution, and contributing to executive ...

Allstate

Customer Insights Senior Consultant II

$19.75 - $27/hr

Analyze customer feedback and experience data to identify trends, insights, and optimization opportunities * Assist in the design and deployment of VoC programs such as surveys, digital intercepts ...

Assa Abloy

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

This role plays a critical part in transforming customer feedback into actionable business insights by leading qualitative analysis, supporting VoC program execution, and contributing to executive ...

Wawa, Inc.

Customer Insights Analyst

Media, PA · On-site

Customer Insights Analyst Location: Corporate Department: Strategy Job Summary : The Customer ... feedback data to provide actionable insights that ultimately drive decisions to improve the ...

Wawa

Customer Insights Analyst

Wawa, PA · On-site

Customer Insights Analyst Location: Corporate Department: Strategy Job Summary : The Customer ... feedback data to provide actionable insights that ultimately drive decisions to improve the ...

acv

Customer Experience Analyst I

Buffalo, NY

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX ... Respond promptly to customer feedback through various channels, including review forums (e.g ...

acv

Customer Experience Analyst I

Buffalo, NY

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX ... Respond promptly to customer feedback through various channels, including review forums (e.g ...

acv

Customer Experience Analyst I

Buffalo, NY · On-site

The Analyst I, Customer Experience role is a critical position in the Customer Experience (CX ... Respond promptly to customer feedback through various channels, including review forums (e.g ...

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Customer Feedback Analyst information

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How much do customer feedback analyst jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for customer feedback analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.
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What job categories do people searching Customer Feedback Analyst jobs look for? The top searched job categories for Customer Feedback Analyst jobs are:
Infographic showing various Customer Feedback Analyst job openings in the United States as of June 2026, with employment types broken down into 22% Internship, 56% Full Time, and 22% Contract. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Customer Experience Analyst

Customer Operations

Stamford, CT • Hybrid

Full-time

Posted 29 days ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to shape the future of digital customer engagement? Join Spectrum’s Digital Service and Customer Experience team, where you’ll champion innovative solutions and deliver seamless self-service across every touch point. As a Digital Service and Customer Experience Analyst, you’ll play a key role in shaping process design, system changes and technology adoption to ensure Spectrum delivers industry-leading customer satisfaction.

This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.


How You’ll Make an Impact

  • Analyze customer experience data and feedback to identify trends, issues, and opportunities for improvement.
  • Assist with business process analysis, requirements gathering, and workflow documentation for CX-related initiatives.
  • Evaluate customer feedback, verbatims, and scores to identify themes and actionable insights.
  • Recommend improvements that support strategic, data-driven decision-making and improved customer outcomes.
  • Create customer journey maps, channel flows, and other experience documentation to support project and design efforts.
  • Facilitate collaboration across teams to align on customer experience priorities and future-state solutions.
  • Build and maintain effective working relationships with stakeholders and business partners.
  • Monitor CX performance metrics and support continuous improvement efforts across customer touchpoints.

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Business Administration or related field or equivalent experience

Experience

  • 3+ years business operations analysis experience
  • 3+ years telecommunications or technology/software product experienc

Skills

  • Passion for customer-centric solutions and delivering exceptional customer experiences
  • Ability to apply business objectives to functional areas
  • Strong written and verbal communication skills
  • Skill in analyzing and synthesizing complex data
  • Rapid identification of business problems and opportunities
  • Capacity to define key performance indicators and metrics
  • Proficiency in preparing and presenting data-driven presentations
  • Decision-making and problem-solving skills under pressure
  • Effective prioritization and management of multiple projects
  • Initiative and sound judgment in accomplishing duties
  • Proficient use of personal computer and software applications such as Word, Excel, Visio
  • Ability to partner with internal and external stakeholders including vendors
  • Knowledge of process and project management

Preferred Qualifications

Experience

  • 3+ years project management experience

#LI-JV1
CSU310 2026-73975 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in Business Administration or related field or equivalent experience

Experience

  • 3+ years business operations analysis experience
  • 3+ years telecommunications or technology/software product experienc

Skills

  • Passion for customer-centric solutions and delivering exceptional customer experiences
  • Ability to apply business objectives to functional areas
  • Strong written and verbal communication skills
  • Skill in analyzing and synthesizing complex data
  • Rapid identification of business problems and opportunities
  • Capacity to define key performance indicators and metrics
  • Proficiency in preparing and presenting data-driven presentations
  • Decision-making and problem-solving skills under pressure
  • Effective prioritization and management of multiple projects
  • Initiative and sound judgment in accomplishing duties
  • Proficient use of personal computer and software applications such as Word, Excel, Visio
  • Ability to partner with internal and external stakeholders including vendors
  • Knowledge of process and project management

Preferred Qualifications

Experience

  • 3+ years project management experience
Employment Type: Full Time

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