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Retail Support Analyst Jobs (NOW HIRING)

Staffing

Account Support Analyst

Frisco, TX · Hybrid

The Account Support Analyst I reviews a portfolio of customer accounts for multiple retail customers where Client/Cardtronics ATMs are utilized. The Account Support Analyst I is responsible for the ...

New

Staffing

Account Support Analyst

Frisco, TX · Hybrid

The Account Support Analyst I reviews a portfolio of customer accounts for multiple retail customers where Client/Cardtronics ATMs are utilized. The Account Support Analyst I is responsible for the ...

New

Gorilla

WI · On-site

$65 - $90/hr

Mission Gorilla is the margin intelligence platform for energy retailers. We help some of the ... We're looking for a dedicated Support Analyst to be our first point of contact for American ...

Posted today

Albertsons

Retail Support Specialist

Boise, ID · On-site

The Retail Support Specialist is responsible for triaging and providing store support for ... Analyze, recommend, and communicate policies and procedure and company best practices affecting ...

AGDATA LP

Customer Support Analyst

Charlotte, NC · On-site

The Customer Support Analyst will play a critical role in supporting and managing clients. You ... Review point-of-sale transactions received nightly from retailers and apply documented Business ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

... retail and online lending operations through a sophisticated software suite featuring data-rich ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Vergent LMS

Software Support Analyst

Ridgeland, MS

... retail and online lending operations through a sophisticated software suite featuring data-rich ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Albertsons

Retail Support Specialist

Boise, ID · On-site

Analyze, recommend, and communicatepolicies and procedureand company best practices affecting ... ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies ...

Albertsons

Retail Support Specialist

Boise, ID

Analyze, recommend, and communicate policies and procedure and company best practices affecting inventory within the stores * Ensure service issue resolution within company guidelines and service ...

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Retail Support Analyst information

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$11K

$69.4K

$94.5K

How much do retail support analyst jobs pay per year?

As of Sep 4, 2026, the average yearly pay for retail support analyst in the United States is $69,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $78,500.00 per year, depending on experience, location, and employer.

Is a retail support analyst a good job?

A retail support analyst is a role that involves assisting retail operations through data analysis, troubleshooting, and process improvement. It typically requires strong communication skills, familiarity with retail systems, and problem-solving abilities. The job can offer stable employment and opportunities for advancement in retail or technology sectors.

What does a retail support analyst do?

A retail support analyst provides technical and operational assistance to retail stores and staff, ensuring point-of-sale systems, inventory management software, and other retail technology function smoothly. They troubleshoot issues, implement system updates, and support training to optimize retail operations and improve customer service efficiency.
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The top searched job categories for Retail Support Analyst jobs are:

Retail Support Analyst jobs near you
Infographic showing various Retail Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,363 per year, or $33.3 per hour.

Account Support Analyst

Staffing

Frisco, TX • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Account Support Analyst

The Account Support Analyst I assists the Account Support Analyst III to establish and oversee all aspects of service and operational relationships for assigned customers. The Account Support Analyst I reviews a portfolio of customer accounts for multiple retail customers where Client/Cardtronics ATMs are utilized. The Account Support Analyst I is responsible for the administration of planning, execution and documentation of ATM Installs, Moves, Adds and Change (IMAC) activity and customer reporting. The role focuses on service excellence to ensure we meet customer contractual expectations.

Essential Functions:

  • Secondary customer contact between Client/Cardtronics and the assigned retail clients including communication, problem resolution & escalation of issues on behalf of the client
  • Partner with Account Support Analyst III to ensure the customer expectations and requirements are met per the service contract including SLA and branding compliance
  • Perform reviews of each client portfolio to identify performance issues and work with the appropriate parties to resolve the problem
  • Assist with (ATM Moves, Installs, De-installs) for Account Support Analyst III
  • Billing duties include - review of customer billing and SLA's against contract, gathering supporting documentation for Accounting to submit invoices timely and ensure fees are accurately set up within the customer profile
  • Escalation of down ATMs and review of ATMs not transacting
  • Review of Site Issues with assigned clients
  • Analyzing and maintaining data points/spreadsheets
  • Perform additional duties as assigned

Supervisory Responsibility: N/A

Travel: N/A

Required Education and Experience:

  • Strong organizational, time management and critical thinking/problem solving skills
  • Strong oral and written communication skills
  • Proficient in Microsoft Office applications with strong Excel capabilities
  • Ability to work effectively on a team
  • High School Diploma or equivalent required

Preferred Education and Experience:

  • CORE (Internal)
  • ORACLE (Internal)
  • Cardlink (Internal)
  • Doc-Link (Internal)
  • Device Manager (Internal)
  • Microsoft Office Particularly Excel
  • Quick Base

Additional Eligibility Requirements:

  • Remote network access to be required if utilizing the hybrid work model, company laptop provided
  • Must be able to work in an environment requiring telephone and computer work and be able to handle multiple issues simultaneously
  • Must be a self-motivated individual with strong attention to detail
  • Must be able to express and follow the company Values, Mission, Principles and Procedures
  • Must be able to work in a fast paced environment, quickly respond and prioritize between multiple demands

Apply