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Retail Support Analyst Jobs (NOW HIRING)

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... You will support and communicate with sales representatives, retailers and internal customers by ...

AYA ASSOCIATES, INC.

Be Seen First

Software Support Analyst

Maitland, FL · On-site

$50K - $80K/yr

Software Support Analyst in Maitland, Florida (Orlando suburbia) Job Overview: AYA ASSOCIATES INC ... Windows and Cloud platforms. · Business Retailing or Distribution Systems experience is a plus ...

Mastech Digital

Deskside Support Analyst

Enon, OH · On-site

$23 - $27/hr

We are currently seeking a Deskside Support Analyst for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a ...

Eclipse Advantage

Data Support Analyst

Swedesboro, NJ · On-site

We are seeking a highly detail-oriented and proactive Data Analyst to support workforce operations ... to retail to ecommerce - and its' thanks, in part, to our team, that the supply chain in North ...

Tradeify Holdings Corp

Brokerage Support Analyst

$70K - $75K/yr

We are seeking a Brokerage Support Analyst to serve as a key member of our growing brokerage team ... Experience supporting active retail or professional traders * Startup or high-growth fintech ...

loanDepot

Application Support Analyst

Plano, TX · On-site

$25.96 - $38.94/hr

The Application Support Analyst will be responsible for the day-to-day support of loanDepot ... Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers ...

loanDepot

Application Support Analyst

Irvine, CA · On-site

$25.96 - $38.94/hr

The Application Support Analyst will be responsible for the day-to-day support of loanDepot ... Today, as the nation's second largest non-bank retail mortgage lender, loanDepot enables customers ...

Mastech Digital

VIP/White Glove Support Analyst

Irving, TX · On-site

$30 - $34/hr

We are currently seeking a VIP/White Glove Support Analyst for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a ...

Mastech Digital

VIP/White Glove Support Analyst

Irving, TX · On-site

$30 - $34/hr

We are currently seeking a VIP/White Glove Support Analyst for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a ...

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All JobsRetail Support Analyst Jobs

Retail Support Analyst information

See salary details

$11K

$69.4K

$94.5K

How much do retail support analyst jobs pay per year?

As of Jul 1, 2026, the average yearly pay for retail support analyst in the United States is $69,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What does a retail analyst do?

A retail support analyst analyzes sales data, inventory levels, and customer trends to optimize store performance and improve sales strategies. They often use data analysis tools and collaborate with store teams to identify opportunities and resolve issues. The role requires strong analytical skills and knowledge of retail operations.

Is SOC analyst a high paying job?

SOC analysts typically earn competitive salaries that vary by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with several years of experience working with security tools and incident response.

What is the role of a support analyst?

A support analyst is responsible for troubleshooting and resolving technical issues related to software, hardware, or network systems. In a retail support role, they assist store staff and management by providing technical support, maintaining systems, and ensuring smooth operation of retail technology tools, often using diagnostic tools and customer service skills.

What is a retail support job description?

A retail support job involves assisting retail operations by managing inventory, providing customer service, resolving issues, and supporting sales staff. The role often requires strong communication skills, familiarity with retail software, and the ability to work in a fast-paced environment, typically including shifts during store hours.
More about Retail Support Analyst jobs
What job categories do people searching Retail Support Analyst jobs look for? The top searched job categories for Retail Support Analyst jobs are:
Retail Support Analyst jobs near you
Infographic showing various Retail Support Analyst job openings in the United States as of June 2026, with employment types broken down into 8% Full Time, 89% Part Time, and 3% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $69,363 per year, or $33.3 per hour.
Customer Support Analyst

Customer Support Analyst

Ariat

Haslet, TX • On-site

$28.85 - $31.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Ariat rating

6.2

Company rating: 6.2 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

About the Role
The Customer Support Analyst will provide excellent customer service to Ariat retailers, sales representatives, internal and external customers. You will support and communicate with sales representatives, retailers and internal customers by completing various tasks such as supporting retail accounts, order entry and order book management, maintenance, tracking and having a depth knowledge of product and order statuses. Candidates will be responsible for running daily reports and analyzing the data to ensure order book is up-to-date and product is strategically shipped to retailers. You will support coworkers on an as needed basis and meet all company and department initiatives.
You'll Make a Difference By
  • Providing courteous and professional service to internal and external customers
  • Serving as the primary contact for dealers and sales reps in assigned territory(s), including building relationships and managing any issues that may arise
  • Ensuring orders are entered accurately and confirmed in a timely manner for assigned accounts
  • Responding promptly to a high volume of calls, voicemails and emails daily
  • Verifying daily price and auditing of EDI and open orders
  • Quickly resolving order discrepancies
  • Acting as a liaison between customers, field sales and other departments as required to meet account goals and directives
  • Collaborating with Allocation Specialist and Distribution team to ensure orders are filled and shipped in a timely manner
  • Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, order book management and product delivery
  • Providing 800# and B2B support including inbound calls/emails regarding orders, order changes, return authorizations and warranty coverage
  • Providing support in a specific area of focus, i.e. Key accounts, EDI, new hire training, front desk coverage or any other operational support function when needed
  • Assisting with other responsibilities based on business needs

About You
  • Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; vlookup; formulas)
  • Strong analytical skills required to determine possible issues, interpret data and identify solutions
  • Experience with order processing and management, product allocation in an EDI system
  • Knowledge of SAP or similar order entry systems
  • Understanding and appreciation of order to cash cycle
  • Experience with EDI customers preferred
  • Ability to prioritize work, handle multiple tasks and work independently of supervision
  • Detail orientated with outstanding follow-through
  • Able to solve customer problems, make decisions and take calculated risks in order to meet partner expectations in a manner consistent with company goals and policies. Raise issues to supervisor that may affect cross functional departments
  • 2-3 years customer service in a high-volume environment and preferably in a footwear, apparel, outdoor equipment or manufacturing environment
  • Exceptional written, oral and face-to-face communication skills
  • Enthusiastic, friendly and outgoing with the ability to develop strong working relationships with internal and external customers
  • Fast acting and capable of adapting quickly to change
  • Desire and ability to contribute to and enhance Ariat's unique culture, philosophy and core values
  • Team oriented and holds confidences
  • Rely on experience and judgment to plan and accomplish goals with ability to perform a variety of tasks

About Ariat
Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.
The hourly range for this position is $28.85-$31.25 per hour.
The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.
Ariat's holistic benefits package for full-time team members includes (but is not limited to):
  • Medical, dental, vision, and life insurance options
  • Expanded wellness and mental health benefits
  • Paid time off (PTO), paid holidays, and paid volunteer days
  • 401(k) with company match
  • Bonus incentive plans
  • Team member discount on Ariat merchandise

Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.
Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email human.resources@ariat.com.
Please see our Employment Candidate Privacy Policy at www.ariat.com/careers to learn more about how we collect, use, retain and disclose Personal Information.
Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

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