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Retail Support Analyst Jobs (NOW HIRING)

Hard Rock Digital

Specialist - Retail Support

Tampa, FL · On-site

Our Retail Support Specialist will report to the Customer Service Supervisors and will handle a ... Critical, analytical, and forward thinking with problem-solving skills, and strong attention to ...

New

CEN

E Banking Support Analyst, Retail

Amarillo, TX · On-site

$55 - $75/hr

The E-Banking Support Analyst - Retail is primarily responsible for monitoring compliance for all E-Banking departments including Cash Management, internet banking, and payments. This role will ...

New

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff ... Scan and email all BOL to Retail's Central Receiving Manager * Drive forklift and complete other ...

Socket.dev

E Banking Support Analyst, Retail

Amarillo, TX · On-site

$65 - $90/hr

GENERAL DESCRIPTION OF POSITION The E-Banking Support Analyst - Retail is primarily responsible for monitoring compliance for all E-Banking departments including Cash Management, internet banking ...

New

Pratt Industries

Customer Support Analyst

Dallas, TX · On-site

Customer Support Analyst The Customer Support Analyst is responsible for the duties listed below ... Scan and email all BOL to Retail's Central Receiving Manager EDUCATION and/or EXPERIENCE High ...

Posted today

Pratt Industries

Customer Support Analyst

Dallas, TX · On-site

Customer Support Analyst The Customer Support Analyst is responsible for the duties listed below ... Scan and email all BOL to Retail's Central Receiving Manager EDUCATION and/or EXPERIENCE High ...

Posted today

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... You will support and communicate with sales representatives, retailers and internal customers by ...

Armacell

Internal Support Analyst

Mebane, NC · On-site

The Internal Support Analyst is a key member of the Internal Support & Customer service team. The ... Giving & volunteer opportunities, and discounts on retail products, services & experiences Job ...

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... You will support and communicate with sales representatives, retailers and internal customers by ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff ... Scan and email all BOL to Retail's Central Receiving Manager * Drive forklift and complete other ...

Armacell

Internal Support Analyst

Mebane, NC · Hybrid

The Internal Support Analyst is a key member of the Internal Support & Customer service team. The ... Giving & volunteer opportunities, and discounts on retail products, services & experiences Job ...

Harvest Group

Sales Support Analyst, Amazon

$60K - $65K/yr

By aligning strategy, execution, and insights across every stage of the retail journey--and ... The Amazon Sales Support Analyst will also provide support in ad hoc analysis of the business ...

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Retail Support Analyst information

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$11K

$69.4K

$94.5K

How much do retail support analyst jobs pay per year?

As of Sep 4, 2026, the average yearly pay for retail support analyst in the United States is $69,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $78,500.00 per year, depending on experience, location, and employer.

Is a retail support analyst a good job?

A retail support analyst is a role that involves assisting retail operations through data analysis, troubleshooting, and process improvement. It typically requires strong communication skills, familiarity with retail systems, and problem-solving abilities. The job can offer stable employment and opportunities for advancement in retail or technology sectors.

What does a retail support analyst do?

A retail support analyst provides technical and operational assistance to retail stores and staff, ensuring point-of-sale systems, inventory management software, and other retail technology function smoothly. They troubleshoot issues, implement system updates, and support training to optimize retail operations and improve customer service efficiency.
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Retail Support Analyst jobs near you
Infographic showing various Retail Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,363 per year, or $33.3 per hour.

Program Support Analyst

MSX International

Allen Park, MI • On-site, Remote

Full-time

Re-posted 5 days ago

MSX International rating

7.7

Company rating: 7.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

176th of 500 rated business services

Job description

Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description
Program Overview
This position supports a commercial fleet billing and accounts receivable operation that provides centralized invoicing and payment management for vehicle maintenance, repair, and parts-related transactions. The organization's mission is to deliver efficient, accurate, and customer-focused billing experience that simplifies account management, improves financial visibility, and reduces administrative complexity for fleet customers.
Position Summary
The Program Support Analyst supports client's Fleet Care program by providing exceptional customer service, managing billing and accounts receivable inquiries, and maintaining account records. This role also focuses on analyzing program data, identifying trends, resolving recurring issues through root cause analysis, and supporting process improvement initiatives. The ideal candidate is highly organized, detail-oriented, and proficient in Excel, with strong communication, analytical, and problem-solving skills. This position works closely with customers, dealers, and cross-functional teams to ensure efficient program operations and reporting.
Key Responsibilities
  • Manage and action customer inquiries and email requests to support the billing administration and accounts receivable management in a timely manner
  • Accurately and correctly identify the appropriate course of action for customer requests
  • Conduct root cause analysis on recurring customer or account issues and recommend solutions
  • Support process improvement initiatives by identifying inefficiencies and proposing data-driven recommendations
  • Partner with cross-functional teams to support program reporting and analytical needs
  • Communicate via phone and/or email with customers consistently (written & verbal)
  • Receive inbound and place outbound calls to customers and dealers
  • Respond to and document all communication (internal and external customers, phone calls, emails)
  • Create and distribute customer invoices by request
  • Assist in system vehicle inventory management
  • Retain and file business documents
  • Cross-train in other functions and processes within the Department

Qualifications
  • Associate degree or higher preferably in Accounting, Finance, Business Administration, or a closely related field.
  • Customer service and program support background
  • Strong analytical and problem-solving skills, with ability to interpret data and identify trends
  • Ability to multitask various assigned responsibilities
  • Accuracy and attention to detail
  • Strong interpersonal and organizational skills
  • Strong written and verbal communication skills
  • Excellent follow-up
  • Ability to meet deadlines

Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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