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Retail Support Analyst Jobs (NOW HIRING)

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... retail and online lending operations through a sophisticated software suite featuring data-rich ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Vergent LMS

Software Support Analyst

Ridgeland, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... retail and online lending operations through a sophisticated software suite featuring data-rich ... Introduction As an Application Support Analyst, you will join a dedicated team of customer support ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff ... Scan and email all BOL to Retail's Central Receiving Manager * Drive forklift and complete other ...

Ariat

Customer Support Analyst

San Leandro, CA · On-site

$31.25 - $33.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... You will support and communicate with sales representatives, retailers and internal customers by ...

Ariat

Customer Support Analyst

Haslet, TX · On-site

$28.85 - $31.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Customer Support Analyst will provide excellent customer service to Ariat ... You will support and communicate with sales representatives, retailers and internal customers by ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

The Customer Support Analyst is responsible for the duties listed below and is the support staff ... Scan and email all BOL to Retail's Central Receiving Manager * Drive forklift and complete other ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Aptos Retail Point of Sale * Windows OS * Microsoft Products * Troubleshoot and resolve hardware ...

Boot Barn

Systems Support Analyst

Irvine, CA · On-site

$23 - $25/hr

SYSTEMS SUPPORT ANALYST REPORTS TO: IT MANAGER STATUS: NON-EXEMPT Summary Boot Barn is where ... Aptos Retail Point of Sale * Windows OS * Microsoft Products * Troubleshoot and resolve hardware ...

Academy Bank

Embedded Banking Support Analyst

Kansas City, MO · On-site

$75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Embedded Banking Support Analyst is a key member of the Product Support team, reporting ... Physical Requirements The work environment is typical of a standard office or retail banking ...

Academy Bank

Embedded Banking Support Analyst

Kansas City, MO · On-site +1

$75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Summary The Embedded Banking Support Analyst is a key member of the Product Support team, reporting ... Physical Requirements The work environment is typical of a standard office or retail banking ...

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Showing results 21-40

All JobsRetail Support Analyst Jobs

Retail Support Analyst information

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$11K

$69.4K

$94.5K

How much do retail support analyst jobs pay per year?

As of Aug 13, 2026, the average yearly pay for retail support analyst in the United States is $69,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What does a retail support analyst do?

A retail support analyst provides technical and operational assistance to retail stores and staff, ensuring point-of-sale systems, inventory management software, and other retail technology function smoothly. They troubleshoot issues, implement system updates, and support process improvements to enhance retail operations.
More about Retail Support Analyst jobs
What job categories do people searching Retail Support Analyst jobs look for? The top searched job categories for Retail Support Analyst jobs are:
Retail Support Analyst jobs near you
Infographic showing various Retail Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,363 per year, or $33.3 per hour.

Software Support Analyst

Vergent LMS

Ridgeland, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 16 days ago

Job description

Company Description
Vergent LMS engineers a market-leading SaaS lending platform that empowers lenders to manage their retail and online lending operations through a sophisticated software suite featuring data-rich dashboards and enhanced analytical reporting, powered by its AI and machine learning capabilities. With talented employees nationwide and offices in Ridgeland, Mississippi and Plano, Texas, Vergent LMS is one of America's fastest-growing privately held companies and has been listed on the Inc. 5000 list for seven years. From small business startups to enterprise-scale corporations, Vergent's innovative technology solutions power the lending operations of a diverse portfolio of clients located in the US, Canada, and Central America.
At Vergent LMS, we take our work seriously, but we don't take ourselves very seriously, with employee recognition, frequent company-supported events, and a company culture that is second to none. If you're passionate about what you do, but you want to be a part of a company that values it's employees and has built a culture around the concept of "work-life balance," then Vergent LMS is your career destination.
Introduction
As an Application Support Analyst, you will join a dedicated team of customer support professionals responsible for the initial review, troubleshooting and testing of all client support requests. This role requires the ability to provide critical, real-time analysis and problem-solving solutions to our software clients by asking applicable questions and retracing the steps and processes utilized by the customer to identify the potential cause of their reported problem. Once the problem is determined, the analyst may decide if collaboration with other quality assurance and software development teams is necessary to provide the optimal solution. Your responsibilities will include developing an intimate knowledge of the features, functionality, and security of our industry-leading loan management software in addition to maintaining an ongoing awareness of over 60+ external connections to vendor partner software products which expand our software's capabilities.
Essential Functions
  • Take ownership of incoming issues/requests from customers with a sense of urgency.
  • Must be capable of troubleshooting the cause of a reported problem by walking through the client's steps leading up to the problem, reproducing the reported problem within Vergent's software test environment, and finally, documenting (in detail) the steps taken, including the course of action taken to resolve the problem.
  • Must possess strong communication and critical thinking skills and be able to ask the correct questions necessary for testing a reported problem and providing a potential solution.
  • Must be willing and able to stay abreast of new company software and updates.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Competencies
  • Ability to take initiative related to the software and its updates
  • Document configuration and editing experience
  • Proficiency in Adobe Acrobat
  • Strong time management skills
  • Intensive customer Focus
  • Problem Solving and Analysis
  • Product Knowledge
  • Quality Focus
  • Collaborative team building
  • Active Listening
  • Multi-tasking
  • Must be punctual and able to work the established hours
  • 2 or more years of experience as a software support analyst

Work Environment
This job operates in a casual office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Company Benefits
  • Employee Recognition Program
  • Flexible Schedules
  • Casual Dress Code
  • Health Insurance
  • Dental/Vision
  • Parental Leave
  • 401K & 401K Matching
  • Long-Term Disability (100% covered)
  • Life Insurance (100% covered)
  • Supplemental Insurance
  • Coffee and Snacks Provided

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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