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Retail Support Analyst Jobs (NOW HIRING)

MSX International

Dealer Support Analyst

Troy, MI

... their retailers, and mobility organizations globally for more than 30 years. Our unwavering ... Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments. Ask probing ...

MSX International

Dealer Support Analyst

Troy, MI · On-site +1

... their retailers, and mobility organizations globally for more than 30 years. Our unwavering ... • Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments. • Ask ...

Mastech Digital

VIP/White Glove Support Analyst

Irving, TX · On-site

$30 - $34/hr

We are currently seeking a VIP/White Glove Support Analyst for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a ...

Mastech Digital

VIP/White Glove Support Analyst

Irving, TX · On-site

$30 - $34/hr

We are currently seeking a VIP/White Glove Support Analyst for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a ...

Rysun Labs Inc

Support Analyst - Healthcare

Manhattan, NY · Remote

$45/hr

The team delivers innovative, specialized solutions that help High-tech, Retail & Ecommerce, and ... We are looking for an IT Strategy Analyst to support a US-based healthcare client engagement. The ...

URBN

URBN Retail IT Support Analyst

Role Summary URBN is looking for a Retail IT Support Analyst that will primarily be responsible for retail stores operating without disruption. This role serves as the first point of contact for ...

URBN

Role Summary URBN is looking for a Retail IT Support Analyst that will primarily be responsible for retail stores operating without disruption. This role serves as the first point of contact for ...

TOGA Technology

Be Seen First

Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail SMB clients As a Technical Support Analyst, you will provide support to retail customers and business ...

Vaco LLC

Sales Support Analyst

Jacksonville, FL

Work closely with e-commerce sales teams supporting major online retail accounts to provide strategic analysis and operational support across inventory planning, order fulfillment, forecasting ...

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How much do retail support analyst jobs pay per year?

As of Jun 6, 2026, the average yearly pay for retail support analyst in the United States is $69,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $78,500.00 per year, depending on experience, location, and employer.
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Retail Support Analyst jobs near you
Infographic showing various Retail Support Analyst job openings in the United States as of May 2026, with employment types broken down into 22% Full Time, 72% Part Time, 3% Temporary, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $69,363 per year, or $33.3 per hour.
Dealer Support Analyst

Dealer Support Analyst

MSX International

Troy, MI

Full-time

Posted 28 days ago

Job description

Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

Job Responsibilities:

Understand components of the PASE program (guidelines, components and calculations).

Access pertinent GM information via computer or personnel to properly understand and document the client's situation and / or question.

Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments.

Ask probing questions to understand the situation and answer and/or direct appropriately.

Perform cursory investigation to identify and resolve questions & potential issues.

Direct more complex inquires to the proper area and documents for further investigation and then performs the follow up with the client.

Recognize and record suspicious activity related to PASE.

Work with the RIM Help Desk regarding RIM Compliance.

Qualifications

Clear, Professional Written and Oral Communication Skills

Demonstrate empathy and understanding when interfacing with the dealers

Detail orientated and ability to focus on repetitive issues/concerns

Proficient computer skills

Proficient at Microsoft Office (Word, Excel, Power Point)

Phone Skills

Listening Skills

Problem Solving Skills

Multitasking Skills

Customer Focus

Ability to Manage Several Projects Simultaneously to Completion in a set Timeframe

Professionalism

Patience

Preferred Proficiencies:

IMS

Global Connect

Sales Reporting Tool

Same Day Repair Parts Checker Tool

Dealership Experience preferred

Demonstrated Leadership Skills

Additional Information

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.

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