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Retail Support Analyst Jobs (NOW HIRING)

Oxford Industries

Technical Support Analyst

Seattle, WA · On-site

$29/hr

Potential Annual Bonus Opportunity. * 50% discount at restaurants and retail locations. * Career ... Provide 1st level technical support (phone, email and in person) for retail, restaurant and ...

Tommy Bahama

Technical Support Analyst

Seattle, WA

$29/hr

Potential Annual Bonus Opportunity. * 50% discount at restaurants and retail locations. * Career ... Provide 1st level technical support (phone, email and in person) for retail, restaurant and ...

Tommy Bahama

Technical Support Analyst

Seattle, WA · On-site

$29/hr

Potential Annual Bonus Opportunity. * 50% discount at restaurants and retail locations. * Career ... Provide 1st level technical support (phone, email and in person) for retail, restaurant and ...

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All JobsRetail Support Analyst Jobs

Retail Support Analyst information

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$11K

$69.4K

$94.5K

How much do retail support analyst jobs pay per year?

As of Jul 1, 2026, the average yearly pay for retail support analyst in the United States is $69,363.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What does a retail analyst do?

A retail support analyst analyzes sales data, inventory levels, and customer trends to optimize store performance and improve sales strategies. They often use data analysis tools and collaborate with store teams to identify opportunities and resolve issues. The role requires strong analytical skills and knowledge of retail operations.

Is SOC analyst a high paying job?

SOC analysts typically earn competitive salaries that vary by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with several years of experience working with security tools and incident response.

What is the role of a support analyst?

A support analyst is responsible for troubleshooting and resolving technical issues related to software, hardware, or network systems. In a retail support role, they assist store staff and management by providing technical support, maintaining systems, and ensuring smooth operation of retail technology tools, often using diagnostic tools and customer service skills.

What is a retail support job description?

A retail support job involves assisting retail operations by managing inventory, providing customer service, resolving issues, and supporting sales staff. The role often requires strong communication skills, familiarity with retail software, and the ability to work in a fast-paced environment, typically including shifts during store hours.
More about Retail Support Analyst jobs
What job categories do people searching Retail Support Analyst jobs look for? The top searched job categories for Retail Support Analyst jobs are:
Retail Support Analyst jobs near you
Infographic showing various Retail Support Analyst job openings in the United States as of June 2026, with employment types broken down into 8% Full Time, 89% Part Time, and 3% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $69,363 per year, or $33.3 per hour.
Senior Mainframe Support Analyst

Senior Mainframe Support Analyst

Ruri Software Technologies LLC

San Bernardino, CA • On-site

Other

Posted 12 days ago

Key responsibilities

  • Provide end-to-end L2/L3 technical support for mainframe applications running on IBM z/OS, including incident analysis and resolution.

  • Build, schedule, automate, and monitor batch jobs and support code promotion and deployment activities across environments.

  • Perform DB2 support activities such as object creation and maintenance, backups, restores, and coordinate with security teams for access controls.

Job description

Job title: Senior Mainframe Support Analyst
Location: San Bernardino, CA
Durataion:10+
Role Summary
The Mainframe Support Analyst will provide L2/L3 technical support for IBM z/OS mainframe applications, ensuring stability, performance, and timely resolution of incidents across non-production and production environments. The role is critical for batch operations, DB2 support, deployment activities, and root-cause analysis, particularly in large retail and supply-chain transformation programs.
Key Responsibilities
Mainframe Application & Production Support (L2/L3)
• Provide end-to-end support for mainframe applications running on IBM z/OS.
• Analyze and resolve incidents related to JCL abends, DB2 errors, data issues, and code defects.
• Perform root-cause analysis by reviewing COBOL, DB2 programs, and batch execution logs.
• Support production and non-production environments, ensuring SLA adherence.
Batch Processing & Deployment
• Build and maintain batch jobs by copying and parameterizing JCLs across environments.
• Schedule, automate, and monitor end-to-end batch cycles.
• Resolve batch failures and performance issues.
• Support code promotion and deployment activities across test and production environments.
• Manage dataset setup, environment parameterization, and deployment prerequisites.
DB2 DBA & Data Support
• Perform DB2 L2/L3 support activities including:
o Creation, alteration, and maintenance of DB2 objects.
o Plan and package creation, binding, and rebinding.
o DB2 utilities such as UNLOAD, LOAD, RUNSTATS, and REORG.
• Coordinate with RACF/security teams to ensure proper DB2 access and controls.
• Perform DB2 backups, restores, and image copy management to support testing needs.
CICS, MQ & File Transfers
• Support CICS applications by navigating screens and analyzing logs.
• Understand and troubleshoot MQ message flows and integrations.
• Manage Connect: Direct file transfers between systems and support batch file movements.
Automation & Continuous Improvement
• Analyze and enhance existing REXX scripts for automation.
• Identify opportunities to automate repetitive support tasks (batch scheduling, deployments, retrofits).
• Support environment retrofits such as DB2 structural changes, static data updates, and package rebinds.
Required Skills & Experience
• Mainframe Technologies: IBM z/OS, COBOL, JCL
• Databases: DB2 (L2/L3 support, utilities, performance tuning basics)
• Middleware: CICS, IBM MQ (working knowledge)
• Batch & Scheduling: CA-7 / ESP or equivalent schedulers
• Automation: REXX scripting
• Security: RACF (working knowledge)
• Experience: 5-10+ years in Mainframe Application Support / Operations
• Domain: Retail / Supply Chain experience is strongly preferred
Nice to Have
• Experience supporting large retail transformation or supply-chain modernization programs
• Exposure to mainframe modernization or automation initiatives
• Strong documentation and SOP creation skills
Years of Experience: 14.00 Years of Experience

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