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Ecommerce Support Jobs (NOW HIRING)

Onewater Marine Inc

Ecommerce Support Manager

Tanner, AL · On-site

$23/hr

The eCommerce Support Manager will be primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products customer ...

BARBEAU ENTERPRISES INC

Be Seen First

eCommerce Specialist

Whippany, NJ · On-site

... E-commerce support ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

BARBEAU ENTERPRISES INC

Be Seen First

eCommerce Specialist

Whippany, NJ · On-site

... E-commerce support ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

Jimmy Jazz

E-Commerce Manager

Secaucus, NJ · On-site

He/she will manage the ecommerce support team as well as the day-to-day tasks for the ecommerce department. Additional responsibilities include, email marketing, Website QA, Functionality Testing ...

ExtendMyTeam

Product Manager, E-Commerce

Austin, TX

This role combines product management, merchandising operations, digital support enablement, and ... Own and prioritize the e-commerce product backlog, balancing enhancements, operational improvements ...

AliMed

eCommerce Marketplace Specialist

Dedham, MA · Hybrid

The eCommerce Marketplace Specialist will support the growth and performance of AliMed's eCommerce and marketplace channels, with a primary focus on Amazon marketplace management and optimization.

AliMed Inc.

eCommerce Marketplace Specialist

Dedham, MA · On-site

$85K - $100K/yr

The eCommerce Marketplace Specialist will support the growth and performance of AliMed's eCommerce and marketplace channels, with a primary focus on Amazon marketplace management and optimization.

AliMed Inc.

eCommerce Marketplace Specialist

Dedham, MA · On-site

$85K - $100K/yr

The eCommerce Marketplace Specialist will support the growth and performance of AliMed's eCommerce and marketplace channels, with a primary focus on Amazon marketplace management and optimization.

RaceChoice LLC

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E-Commerce & Amazon Marketplace Specialist

Middletown, CT · On-site

$45K - $60K/yr

This role is based primarily out of RaceChoice, with some overlapping e-commerce responsibilities supporting our sister company, GoFast Solutions -- a 12-volt car audio and accessories distributor ...

eCommerce

Director of Ecommerce

Concord, NC · Hybrid

SOUTHEAST USA - With more than 100 ecommerce searches each year, EcommerceRecruiter.com is the ... support, and how to measure ROI rigorously. International growth is on the table, starting with ...

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Showing results 1-20

All JobsEcommerce Support Jobs

Ecommerce Support information

See salary details

$11

$18

$26

How much do ecommerce support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for ecommerce support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

How does an ecommerce support professional typically collaborate with other departments to resolve customer issues?

Ecommerce Support professionals often work closely with teams such as fulfillment, IT, and product management to address customer concerns efficiently. For example, they may coordinate with the warehouse team to resolve shipping delays or partner with IT to troubleshoot website or payment issues. Clear communication and prompt information sharing are key to ensuring customer satisfaction and seamless operations. This collaborative environment helps Ecommerce Support staff quickly escalate and resolve complex issues while gaining valuable cross-functional experience.

What is the difference between Ecommerce Support vs Customer Service Representative?

AspectEcommerce SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, familiarity with ecommerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, ecommerce platforms, remote or officeCall centers, retail stores, remote or office
Employer & Industry UsageOnline retail, ecommerce companiesVarious industries including retail, services
Common Search & ComparisonFocus on online shopping issues, platform supportGeneral customer inquiries, service issues

While both roles involve assisting customers, Ecommerce Support specializes in resolving technical issues related to online shopping platforms and ecommerce transactions. Customer Service Representatives handle a broader range of customer inquiries across various industries. Ecommerce Support requires specific platform knowledge, whereas Customer Service Representatives focus on communication skills and general customer care.

Does ecommerce support pay well?

Ecommerce support roles typically offer average to above-average wages depending on experience, location, and company size. Entry-level positions may start at minimum wage, while experienced support specialists or those with technical skills can earn higher salaries, especially in competitive markets or with certifications. Overall, pay varies but can be considered reasonable within the customer service and technical support fields.

What is an ecommerce support?

An Ecommerce Support specialist is a professional who assists customers with their online shopping experience by handling inquiries, resolving issues related to orders, payments, returns, and providing product information. They work to ensure customer satisfaction by communicating through email, chat, or phone and may also troubleshoot website or account problems. Additionally, Ecommerce Support specialists may help improve online store processes by gathering feedback and collaborating with other departments.

What are the key skills and qualifications needed to thrive as an ecommerce support professional?

To thrive as an Ecommerce Support professional, you need strong customer service skills, problem-solving abilities, and familiarity with online retail processes, often supported by prior experience in ecommerce or customer support roles. Proficiency with ecommerce platforms (like Shopify or Magento), CRM systems, and ticketing tools such as Zendesk is typically required. Excellent communication, patience, and multitasking abilities help you manage customer inquiries and resolve issues efficiently. These skills ensure smooth online shopping experiences, foster customer loyalty, and help maintain high service standards in a competitive digital marketplace.
More about Ecommerce Support jobs
What cities are hiring for Ecommerce Support jobs? Cities with the most Ecommerce Support job openings:
What states have the most Ecommerce Support jobs? States with the most job openings for Ecommerce Support jobs include:
What job categories do people searching Ecommerce Support jobs look for? The top searched job categories for Ecommerce Support jobs are:
Ecommerce Support jobs near you
Infographic showing various Ecommerce Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

E-Commerce Support Coordinator

Jimmy Jazz

Secaucus, NJ

Full-time

Medical, Dental, Vision, PTO

Re-posted 4 days ago

Job description

Position Title: E-Commerce Support Coordinator

Jimmy Jazz, leading fashion specialty retailer of apparel street wear, shoes and accessories in North America, and an Internet Retailer 500 company, has an immediate opening for an E-Commerce Promotions Coordinator at our Direct (eCommerce) headquarters located in Secaucus, NJ, just 5 miles from New York City, NY.

The Support Coordinator works closely with E-Commerce teams and departments including merchandising, web development, creative, and digital marketing. This position is primarily responsible for the planning, execution, and communication of all collections pages & promotions running in the E-Commerce channel, and will be involved in strategic planning with merchandisers and buyers. Candidate will also be responsible to executing additional tasks pertaining to the web content and catalog management.

What we're looking for:

  • Outstanding prioritization, organization, communication, and follow-up skills.
  • A pleasant, friendly individual that is task oriented with the ability to work independently, but can collaborate with others.
  • Detail and accuracy focused, and willing to build a long-term relationship with the company.

Responsibilities and Duties:

  • Execute onsite promotions across internal and external teams and ensure all requirements and assets are delivered on time; including written content and promotion details and fine print.
  • Experience with executing and testing rules based promotions, including one-time and multi-use promotion codes.
  • Participate and influence the promotional calendar reflecting approved list of marketing campaigns and corresponding promotional campaigns.
  • Maintain relationship with third party marketing agency to ensure 3,000+ affiliate websites up-to-date in terms of promotional content, copy, and timing.
  • Work with marketing to plan, produce, and execute campaigns to be applied to homepage, category pages, brand pages, and custom landing pages.
  • Produce style and listing landing pages to be merchandised and featured within Email, Homepage, and Category pages
  • Regularly monitor, report, and optimize onsite search analytics.

Benefits:

  • Health Care Insurance Option
  • Dental Insurance Option
  • Vision Insurance Option
  • Short-term Disability
  • Wellness program
  • Paid Vacation and Sick/Personal Days
  • Employee Discounts
  • Salary and Compensation based on work experience and educational background

Job Requirements:

  • Ability to work across a variety of projects and with a multitude of systems and applications.
  • Proven problem solving and interpersonal skills with experience providing complex, confidential administrative support in a high-profile environment.
  • Flexibility, adaptability and the ability to work in a changing environment required.
  • Familiarity with internet marketing, Search Engine Optimization is a plus.
  • Tech savvy, and experience with Ecommerce systems a plus.
  • Knowledge of Retail and Merchandising a plus. Knowledge of working with databases a plus.

Note:

Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.

Jimmy Jazz and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation or any other criteria that would violate any Federal or State laws.

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