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Ecommerce Support Jobs (NOW HIRING)

Onewater Marine Inc

Ecommerce Support Manager

Tanner, AL · On-site

$23/hr

The eCommerce Support Manager will be primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products customer ...

iPROMOTEu

Manager of E-Commerce

Appleton, WI · On-site

$55K - $62K/yr

Monitor ecommerce support activities and coordinate the resolution of customer questions, operational issues, and platform-related concerns by partnering with technical, financial, and business teams.

BARBEAU ENTERPRISES INC

Be Seen First

eCommerce Specialist

Whippany, NJ · On-site

... E-commerce support ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

BARBEAU ENTERPRISES INC

Be Seen First

eCommerce Specialist

Whippany, NJ · On-site

... E-commerce support ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

Jimmy Jazz

E-Commerce Manager

Secaucus, NJ

He/she will manage the ecommerce support team as well as the day-to-day tasks for the ecommerce department. Additional responsibilities include, email marketing, Website QA, Functionality Testing ...

iPROMOTEu

Manager of E-Commerce

Wayland, MA

$55K - $62K/yr

Monitor ecommerce support activities and coordinate the resolution of customer questions, operational issues, and platform-related concerns by partnering with technical, financial, and business teams.

ExtendMyTeam

Product Manager, E-Commerce

Austin, TX

This role combines product management, merchandising operations, digital support enablement, and ... Own and prioritize the e-commerce product backlog, balancing enhancements, operational improvements ...

New

AliMed Inc.

eCommerce Marketplace Specialist

Dedham, MA · On-site

$85K - $100K/yr

The eCommerce Marketplace Specialist will support the growth and performance of AliMed's eCommerce and marketplace channels, with a primary focus on Amazon marketplace management and optimization.

AliMed Inc.

eCommerce Marketplace Specialist

Dedham, MA · On-site

$85K - $100K/yr

The eCommerce Marketplace Specialist will support the growth and performance of AliMed's eCommerce and marketplace channels, with a primary focus on Amazon marketplace management and optimization.

AliMed

eCommerce Marketplace Specialist

Dedham, MA · Hybrid

The eCommerce Marketplace Specialist will support the growth and performance of AliMed's eCommerce and marketplace channels, with a primary focus on Amazon marketplace management and optimization.

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All JobsEcommerce Support Jobs

Ecommerce Support information

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$11

$18

$26

How much do ecommerce support jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for ecommerce support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

How does an Ecommerce Support professional typically collaborate with other departments to resolve customer issues?

Ecommerce Support professionals often work closely with teams such as fulfillment, IT, and product management to address customer concerns efficiently. For example, they may coordinate with the warehouse team to resolve shipping delays or partner with IT to troubleshoot website or payment issues. Clear communication and prompt information sharing are key to ensuring customer satisfaction and seamless operations. This collaborative environment helps Ecommerce Support staff quickly escalate and resolve complex issues while gaining valuable cross-functional experience.

What is the difference between Ecommerce Support vs Customer Service Representative?

AspectEcommerce SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, familiarity with ecommerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, ecommerce platforms, remote or officeCall centers, retail stores, remote or office
Employer & Industry UsageOnline retail, ecommerce companiesVarious industries including retail, services
Common Search & ComparisonFocus on online shopping issues, platform supportGeneral customer inquiries, service issues

While both roles involve assisting customers, Ecommerce Support specializes in resolving technical issues related to online shopping platforms and ecommerce transactions. Customer Service Representatives handle a broader range of customer inquiries across various industries. Ecommerce Support requires specific platform knowledge, whereas Customer Service Representatives focus on communication skills and general customer care.

What is an Ecommerce Support specialist?

An Ecommerce Support specialist is a professional who assists customers with their online shopping experience by handling inquiries, resolving issues related to orders, payments, returns, and providing product information. They work to ensure customer satisfaction by communicating through email, chat, or phone and may also troubleshoot website or account problems. Additionally, Ecommerce Support specialists may help improve online store processes by gathering feedback and collaborating with other departments.

What are the key skills and qualifications needed to thrive as an Ecommerce Support professional, and why are they important?

To thrive as an Ecommerce Support professional, you need strong customer service skills, problem-solving abilities, and familiarity with online retail processes, often supported by prior experience in ecommerce or customer support roles. Proficiency with ecommerce platforms (like Shopify or Magento), CRM systems, and ticketing tools such as Zendesk is typically required. Excellent communication, patience, and multitasking abilities help you manage customer inquiries and resolve issues efficiently. These skills ensure smooth online shopping experiences, foster customer loyalty, and help maintain high service standards in a competitive digital marketplace.
More about Ecommerce Support jobs
What cities are hiring for Ecommerce Support jobs? Cities with the most Ecommerce Support job openings:
What states have the most Ecommerce Support jobs? States with the most job openings for Ecommerce Support jobs include:
What job categories do people searching Ecommerce Support jobs look for? The top searched job categories for Ecommerce Support jobs are:
Ecommerce Support jobs near you
Infographic showing various Ecommerce Support job openings in the United States as of July 2026, with employment types broken down into 25% Locum Tenens, 60% Full Time, 10% Part Time, 1% Contract, and 4% Summer. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
e-Commerce Support (Full-Time)

e-Commerce Support (Full-Time)

Goodwill - Redwood Empire

Santa Rosa, CA • On-site

$18.31/hr

Full-time

Medical, Dental, Vision, PTO

Posted 24 days ago

Job description

POSITION TITLE:             e-Commerce Support
STATUS:                           Non-Exempt
DEPARTMENT:                ShopGoodwill
REPORTS TO:                 Cyber Store Manager
SAFETY SENSITIVE:       LOW - Position is not subject to pre-employment physical or, drug & alcohol screening.
This is a full-time 40-hour per week position and is eligible for company benefits, including medical, dental, vision, and paid time off. 
Location - Shop Goodwill - 2007 Sebastopol Road, Santa Rosa, CA 95407.
The starting wage for this position is $18.31 per hour.  
CHARACTERISTICS OF THE JOB:  Under the general direction of the E-commerce Manager, the E-commerce Support identifies, selects, sorts, photographs and posts donated items for sale online.  Duties are performed in a manner that maximizes efficiency.  The E-Commerce Support is also responsible for additional packaging, labeling and shipping of merchandise sold online using proper packing methods to ensure its safe arrival.
PROVIDES SUPERVISION TO:  None.
RESPONSIBILITIES - ESSENTIAL FUNCTIONS:
  • Select quality items, as directed, to post online.
  • Research the value of the item using established procedures.
  • Photograph selected items with a digital camera and download photos to PC.
  • Edit photos, using various editing software programs, to ensure an accurate portrayal of item.
  • Write an accurate and meaningful description of item, focusing on details that would be helpful to a potential buyer.
  • Post photos and descriptions onto the auction website following all set procedures and auction site rules.
  • Select, sort, and post items to our Amazon & ShopGoodwill.com stores using established procedures.
  • Help maintain inventory systems, including stocking posted books and purging non-sellable items as directed.
  • Maintain a clean, well-organized work and inventory storage area to maximize efficiency and control quality.
  • Meet assigned production and/or sorting goals.
  • Maintain and submit production records as requested.
  • Properly pack items sold on the auction site.
  • Prepare shipping labels and create shipping manifests.
ANCILLARY FUNCTIONS:
  • Provide relief in other department sections as needed.
  • Adhere to all company policies and procedures.
  • Other duties as assigned.
QUALIFICATIONS:
  • Demonstrated ability in book sorting procedures and techniques or have the ability to learn quickly.
  • Ability to meet or exceed daily production goals.
  • Ability to work independently, under minimal supervision.
  • Solid knowledge of books, including authors; rare and collectibles knowledge is highly preferred.
  • Demonstrated ability to work efficiently as part of a team.
  • Ability to speak, read and write in English.
  • Basic math skills.
  • Ability to communicate effectively with co-workers and supervisors.
  • Ability to complete basic forms.
  • Ability to organize large quantities of packing supplies.
  • Ability to perform functions on a PC computer.
  • Ability to learn or identify unique and collectible items and antiques.
  • Current ability, or the ability to learn, to operate a digital camera.
DESIRED TRAITS AND COMPETENCIES
  • Respect of others.
  • Ability to perform effectively and cooperatively as part of a team.
  • Excellent interpersonal skills and the ability to interact effectively with a diverse population
  • Excellent attention to detail.
  • Good communication skills, both in writing and orally, to relay information within the business; to respond appropriately to legal and/or sensitive issues.
  • High school diploma or equivalent, preferred.
WORK ENVIRONMENT: Exposure to low level noise.  Temperate climate.  Overhead lighting. Interaction with the general public.  May be exposed to moderate levels of dust.
PHYSICAL REQUIREMENTS: Ability to stand, walk, sit, talk, hear, type, reach with hands and arms.  Specific vision abilities required by this position include close vision.  Ability to sit at a desk, type and enter data at a computer monitor for up to 8 hours a day, with routine rest and meal breaks. Ability to lift up to 50 pounds.  Ability to place items on shelves by bending at the waist, reaching overhead, squatting or kneeling depending on shelf height.  Ability to move items using a hand truck or 4-wheel cart.  Ability to stand up to 8 hours a day, constant bending and stooping, frequent reaching above head, occasional kneeling, fine and gross manual dexterity.
PROMOTIONAL & DEVELOPMENT OPPORTUNITIES:
Position may be promotable to Cyber Store Lead with demonstrated mastery of skills and expected behaviors. All promotions are based on business needs and demonstrated skills and achievements.

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