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Ecommerce Support Jobs (NOW HIRING)

Fresno Mission

Auction & E-Commerce Support

Fresno, CA · On-site

$16.90/hr

When working in the e-commerce listing support role (10%) you will be responsible for researching or listing products on various online platforms, ensuring that all product details are accurate ...

Onewater Marine Inc

Ecommerce Support Manager

Tanner, AL · On-site

$23/hr

The eCommerce Support Manager will be primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products customer ...

BARBEAU ENTERPRISES INC

Be Seen First

eCommerce Specialist

Whippany, NJ · On-site

... E-commerce support ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

BARBEAU ENTERPRISES INC

Be Seen First

eCommerce Specialist

Whippany, NJ · On-site

... E-commerce support ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

Jimmy Jazz

E-Commerce Manager

Secaucus, NJ

He/she will manage the ecommerce support team as well as the day-to-day tasks for the ecommerce department. Additional responsibilities include, email marketing, Website QA, Functionality Testing ...

AliMed

eCommerce Marketplace Specialist

Dedham, MA · Hybrid

The eCommerce Marketplace Specialist will support the growth and performance of AliMed's eCommerce and marketplace channels, with a primary focus on Amazon marketplace management and optimization.

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Ecommerce Support information

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How much do ecommerce support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for ecommerce support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is an ecommerce support?

An Ecommerce Support specialist is a professional who assists customers with their online shopping experience by handling inquiries, resolving issues related to orders, payments, returns, and providing product information. They work to ensure customer satisfaction by communicating through email, chat, or phone and may also troubleshoot website or account problems. Additionally, Ecommerce Support specialists may help improve online store processes by gathering feedback and collaborating with other departments.

What are the key skills and qualifications needed to thrive as an ecommerce support professional?

To thrive as an Ecommerce Support professional, you need strong customer service skills, problem-solving abilities, and familiarity with online retail processes, often supported by prior experience in ecommerce or customer support roles. Proficiency with ecommerce platforms (like Shopify or Magento), CRM systems, and ticketing tools such as Zendesk is typically required. Excellent communication, patience, and multitasking abilities help you manage customer inquiries and resolve issues efficiently. These skills ensure smooth online shopping experiences, foster customer loyalty, and help maintain high service standards in a competitive digital marketplace.

How does an ecommerce support professional typically collaborate with other departments to resolve customer issues?

Ecommerce Support professionals often work closely with teams such as fulfillment, IT, and product management to address customer concerns efficiently. For example, they may coordinate with the warehouse team to resolve shipping delays or partner with IT to troubleshoot website or payment issues. Clear communication and prompt information sharing are key to ensuring customer satisfaction and seamless operations. This collaborative environment helps Ecommerce Support staff quickly escalate and resolve complex issues while gaining valuable cross-functional experience.

What is the difference between Ecommerce Support vs Customer Service Representative?

AspectEcommerce SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, familiarity with ecommerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, ecommerce platforms, remote or officeCall centers, retail stores, remote or office
Employer & Industry UsageOnline retail, ecommerce companiesVarious industries including retail, services
Common Search & ComparisonFocus on online shopping issues, platform supportGeneral customer inquiries, service issues

While both roles involve assisting customers, Ecommerce Support specializes in resolving technical issues related to online shopping platforms and ecommerce transactions. Customer Service Representatives handle a broader range of customer inquiries across various industries. Ecommerce Support requires specific platform knowledge, whereas Customer Service Representatives focus on communication skills and general customer care.

Does ecommerce support pay well?

Ecommerce support roles typically offer average to above-average wages depending on experience, location, and company size. Entry-level positions may start at minimum wage, while experienced support specialists or those with technical skills can earn higher salaries, often supplemented with benefits and bonuses.
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Ecommerce Support jobs near you
Infographic showing various Ecommerce Support job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Auction & E-Commerce Support

Fresno Rescue Mission Inc

Fresno, CA • On-site

$16.90/hr

Full-time

Posted 9 days ago

Job description

Description:

We are seeking a detail-oriented and organized individual to join our production team supporting the specialty sales branch of the Fresno Mission thrift stores. The role primarily supports the two in store auctions at both thrift store locations, as well as some support to the e-commerce listings. The In-Store Auction support role (90%) is responsible for managing and facilitating in-store auction events to drive customer engagement, promote products, customer call backs and enhance sales. This role requires a high level of customer interaction, organization, and attention to detail. The ideal candidate will have a passion for sales, auctions, and providing a dynamic customer experience. When working in the e-commerce listing support role (10%) you will be responsible for researching or listing products on various online platforms, ensuring that all product details are accurate, complete, and visually appealing. The ideal candidate will have a keen eye for detail, strong communication skills, and a solid understanding of online selling platforms.


Key Responsibilities:

In Store Auction Support: (90% or more time)

  •  Helps to plan, research and coordinate in-store auctions, including preparing merchandise, and ensuring all necessary promotional materials are available.
  •  Ensure that all auction items are appropriately cataloged and displayed for customer inspection.
  •  Engage with customers during auctions to provide information, answer questions, and encourage participation.
  •  Collaborate with the production team to ensure auction items are properly selected.
  •  Track sales and provide post-event reports, analyzing trends, customer feedback, and sales outcomes.
  •  Assist with item pick-up or delivery, ensuring smooth transitions for customers who won bids.
  •  Monitor and ensure that all items are properly accounted for and delivered on time.

E-Commerce Support: (10% or less time)

  •  Product Listings: Create and manage detailed product listings across various online platforms, ensuring all information is accurate, consistent, and optimized for search.
  •  Pricing: Research competitive pricing and adjust product prices to stay competitive while maximizing profits.
  •  SEO Optimization: Incorporate relevant keywords to optimize listings for search engines and improve product visibility.
  •  Market Research: Stay up to date on trends, competitor listings, and changes in online 

Qualifications:

  •  Strong written communication skills with an eye for detail.
  •  Proficiency in Microsoft Office Suite (Excel, Word).
  •  Basic knowledge of SEO practices for online listings.
  •  Ability to work independently and manage time effectively.
  •  Highly organized and detail-oriented.
  •  Problem-solving skills to handle order and inventory issues.
  •  A keen eye for design and product presentation.
  •  Familiarity with online platforms like eBay, Poshmark, FB Marketplace, or Shopify is preferred.
  •  Valid Drivers license is required as driving between locations is necessary.
Requirements:

Employees must be in agreement with the Fresno Mission’s Statement of Faith:

The Fresno Mission is a faith based, nonprofit Christian organization that seeks to rescue, restore and empower others through Christ-centered communities of transformation. All employees of Fresno Mission are an integral part of this outreach ministry. Due to the nature of these types of ministries, it is required that each employee possesses and maintain a Christian testimony of their faith and experience in Jesus.