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Ecommerce Support Jobs (NOW HIRING)

eCommerce

Director of Ecommerce

Concord, NC · Hybrid

SOUTHEAST USA - With more than 100 ecommerce searches each year, EcommerceRecruiter.com is the ... support, and how to measure ROI rigorously. International growth is on the table, starting with ...

Alight Promos

E-Commerce Specialist

Burbank, CA · On-site

$28/hr

Cross-Functional Operations and E-Commerce Support * * The only way to apply is through this ad. Thanks in advance for following directions. Hello! We need a highly organized, resourceful, and tech ...

Computechsale

Ecommerce Sales Assistant

Whippany, NJ · On-site

$19 - $24.75/hr

Ecommerce Sales Assistant - Whippany NJ Compensation: Based on Experience Employment type ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

Computechsale

Ecommerce Sales Assistant

Whippany, NJ · On-site

$18.75 - $24.75/hr

Ecommerce Sales Assistant - Whippany NJ Compensation: Based on Experience Employment type ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

Computechsale

Ecommerce Sales Assistant

Whippany, NJ

$19 - $24.75/hr

Ecommerce Sales Assistant - Whippany NJ Compensation: Based on Experience Employment type ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

INCPG

Lead and mentor a team of eCommerce professionals, providing guidance, support, and performance feedback to ensure team success and individual development. * Oversee the day-to-day operations of the ...

Royal Caribbean Cruise Line

AVP, Ecommerce

Miami, FL

Manage and develop the ecommerce content team, ensuring content supports conversion, brand storytelling, and campaign objectives. * Ensure onsite content, messaging, and merchandising align with both ...

INCPG

Lead and mentor a team of eCommerce professionals, providing guidance, support, and performance feedback to ensure team success and individual development. * Oversee the day-to-day operations of the ...

Computechsale

Ecommerce Sales Assistant

Whippany, NJ

$18.75 - $24.75/hr

Ecommerce Sales Assistant - Whippany NJ Compensation: Based on Experience Employment type ... Responsible for supporting sales staff by providing administrative, market pricing, and customer ...

LHH US

ECommerce Contractor

Oklahoma City, OK

$22 - $28/hr

Support issue resolution related to item setup, pricing, availability, and fulfillment Content & Catalog Management * Upload and maintain product content, images, and attributes across eCommerce ...

Royal Caribbean Group

AVP, Ecommerce

Miami, FL · On-site

Manage and develop the ecommerce content team, ensuring content supports conversion, brand storytelling, and campaign objectives. * Ensure onsite content, messaging, and merchandising align with both ...

Industry FInTech

Ecommerce Manager

Aventura, FL

As a Miami-based company with a global mindset, we're expanding our team in Quito to support new and growing business lines. The Role We're hiring an Ecommerce Manager to lead and scale our Ecommerce ...

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All JobsEcommerce Support Jobs

Ecommerce Support information

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$11

$18

$26

How much do ecommerce support jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for ecommerce support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

How does an Ecommerce Support professional typically collaborate with other departments to resolve customer issues?

Ecommerce Support professionals often work closely with teams such as fulfillment, IT, and product management to address customer concerns efficiently. For example, they may coordinate with the warehouse team to resolve shipping delays or partner with IT to troubleshoot website or payment issues. Clear communication and prompt information sharing are key to ensuring customer satisfaction and seamless operations. This collaborative environment helps Ecommerce Support staff quickly escalate and resolve complex issues while gaining valuable cross-functional experience.

What is the difference between Ecommerce Support vs Customer Service Representative?

AspectEcommerce SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, familiarity with ecommerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, ecommerce platforms, remote or officeCall centers, retail stores, remote or office
Employer & Industry UsageOnline retail, ecommerce companiesVarious industries including retail, services
Common Search & ComparisonFocus on online shopping issues, platform supportGeneral customer inquiries, service issues

While both roles involve assisting customers, Ecommerce Support specializes in resolving technical issues related to online shopping platforms and ecommerce transactions. Customer Service Representatives handle a broader range of customer inquiries across various industries. Ecommerce Support requires specific platform knowledge, whereas Customer Service Representatives focus on communication skills and general customer care.

What jobs pay 10,000 a month without a degree?

Ecommerce support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in this field often require expertise in customer service, technical troubleshooting, or familiarity with e-commerce platforms, but reaching such high earnings usually involves advanced skills, certifications, or managerial responsibilities. Most roles at this level are associated with senior positions or business ownership rather than entry-level support jobs.

Will AI replace e-commerce?

Ecommerce support roles involve assisting customers and managing online transactions, and AI can automate routine tasks like chat support and order processing. However, human oversight remains essential for complex issues, personalized service, and decision-making, so AI is more likely to augment rather than fully replace ecommerce support jobs.

How can I make 2000 a week working from home?

Ecommerce support roles can pay varying wages, but earning $2000 weekly typically requires full-time employment, high-volume sales, or multiple income streams such as managing multiple client accounts or offering specialized services. Developing skills in customer service, order processing, and using tools like CRM platforms can improve earning potential. Consistent performance and experience are key to increasing income in this field.

What is an Ecommerce Support specialist?

An Ecommerce Support specialist is a professional who assists customers with their online shopping experience by handling inquiries, resolving issues related to orders, payments, returns, and providing product information. They work to ensure customer satisfaction by communicating through email, chat, or phone and may also troubleshoot website or account problems. Additionally, Ecommerce Support specialists may help improve online store processes by gathering feedback and collaborating with other departments.

What are the key skills and qualifications needed to thrive as an Ecommerce Support professional, and why are they important?

To thrive as an Ecommerce Support professional, you need strong customer service skills, problem-solving abilities, and familiarity with online retail processes, often supported by prior experience in ecommerce or customer support roles. Proficiency with ecommerce platforms (like Shopify or Magento), CRM systems, and ticketing tools such as Zendesk is typically required. Excellent communication, patience, and multitasking abilities help you manage customer inquiries and resolve issues efficiently. These skills ensure smooth online shopping experiences, foster customer loyalty, and help maintain high service standards in a competitive digital marketplace.

What jobs can you get with eCommerce?

With eCommerce experience, you can pursue roles such as eCommerce support specialist, online customer service representative, product listing coordinator, or digital marketing assistant. These jobs often require skills in order management, customer communication, and familiarity with eCommerce platforms like Shopify or Magento.
More about Ecommerce Support jobs
What cities are hiring for Ecommerce Support jobs? Cities with the most Ecommerce Support job openings:
What states have the most Ecommerce Support jobs? States with the most job openings for Ecommerce Support jobs include:
What job categories do people searching Ecommerce Support jobs look for? The top searched job categories for Ecommerce Support jobs are:
Ecommerce Support jobs near you
Infographic showing various Ecommerce Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 1% Full Time, 95% Part Time, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
E-Commerce Manager (Shopify Plus)

E-Commerce Manager (Shopify Plus)

USA Roller Chain & Sprockets

Clermont, FL • On-site

$70K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 3 days ago

Job description

About the Role
USA Roller Chain is seeking a technically capable and detail-oriented E-Commerce Manager to support and grow our Shopify-based e-commerce platform.
This is a hands-on role focused on managing the day-to-day operations of our website, maintaining a large product catalog, and supporting ongoing improvements to site structure, performance, and user experience.
You'll work closely with internal leadership and external partners to ensure the site runs efficiently, scales effectively, and continues to support our growth as a B2B distributor
Key Responsibilities
Shopify Platform Management
  • Manage and maintain our Shopify Plus storefront, including site updates, configurations, and general upkeep
  • Support implementation of new features, integrations, and improvements
  • Assist with troubleshooting issues and collaborate with external developers and agency partners
  • Make light front-end updates using Shopify tools/apps and basic code (HTML/CSS/Liquid)

Product Catalog & Data Management
  • Maintain and organize a large product catalog across tens of thousands of SKUs and thousands of collections/categories.
  • Perform bulk updates to product data (titles, descriptions, tags, pricing, images, etc.)
  • Ensure consistency, accuracy, and structure across all product listings
  • Support onboarding of new products and updates to existing listings

Collection, Filters & Site Structure
  • Maintain and improve product categorization and collection structure
  • Support ongoing improvements to filtering, navigation, and site organization
  • Help ensure backend systems are clean, scalable, and easy to maintain

Site Quality & Optimization
  • Review and test website updates to ensure accuracy and functionality
  • Identify and resolve errors, inconsistencies, or broken elements
  • Support ongoing improvements to product pages, collections, and overall user experience

Collaboration & Execution
  • Work closely with internal team members and external partners (developers, agencies, etc.)
  • Help translate business needs into clear, actionable website updates
  • Assist in executing ongoing e-commerce initiatives and improvements

General E-Commerce Support
  • Support SEO-related updates, content improvements, and site optimizations designed to improve organic traffic
  • Assist with implementing promotions, campaigns, and new content
  • Contribute to improving overall site performance and usability

E-Commerce Operations & Performance
  • Monitor and report on key e-commerce KPIs, including traffic, conversion rate, average order value, revenue, and customer acquisition metrics
  • Identify and execute on-site optimization opportunities (search, navigation, merchandising, promotions) to improve conversion and customer experience
  • Manage digital promotions, seasonal campaigns, and product spotlights in coordination with the sales and marketing teams
  • Support B2B customers' onboarding to the portal, including account setup, pricing configuration, and issue resolution
  • Collaborate with logistics and customer service on order management, fulfillment accuracy, and post-purchase experience

Qualifications
Required
  • 2 - 4 years of verifiable hands-on experience managing a Shopify storefront
  • Experience managing medium to large product catalogs, preferably complex SKU environments
  • Strong working knowledge of product data best practices: attributes, taxonomy, SEO-friendly content, and image standards
  • Proficiency with Shopify admin, bulk CSV operations, and common e-commerce integrations
  • Analytical mindset with experience using Google Analytics, Shopify Analytics, or similar tools
  • Excellent attention to detail and ability to manage multiple priorities in a fast-paced environment
  • Strong written communication skills for cross-functional collaboration
  • Ability to identify inefficiencies and improve e-commerce-related processes and workflows

Preferred
  • 4+ years of hands-on experience managing a Shopify Plus storefront
  • Experience in a B2B, wholesale, or distribution environment
  • Familiarity with Shopify Plus, Shopify B2B / wholesale features, or third-party Shopify apps, bulk editing tools (matrixify), or page builders
  • Basic front-end development skills: Shopify Liquid, templating, HTML, CSS
  • Experience with NetSuite and inventory management system integrations
  • Knowledge of SEO fundamentals as they apply to product pages and category structure
  • Exposure to a PIM (Product Information Management) system is a plus
  • Knowledge of graphic design platforms such as Canva and Adobe Photoshop

Ideal Candidate
The ideal candidate combines technical aptitude, strong organizational skills, and a systems-oriented mindset, with the ability to improve both day-to-day execution and long-term ecommerce operations.
What Success Looks Like
  • A well-organized, accurate, and scalable product catalog
  • Improved site structure, navigation, and usability
  • Efficient execution of website updates and changes
  • Reduced backlog of ecommerce-related tasks
  • Increased traffic and revenue on our website.
  • Improved the website user experience for customers and internal team members.

What We Offer
  • A high-impact, ownership-driven role with direct visibility to senior leadership
  • Base salary of $70,000 - $95,000, commensurate with experience
  • Annual performance bonus tied to e-commerce revenue growth and conversion targets
  • Comprehensive benefits package including health, dental, and vision
  • 401(k) company provided contributions
  • Opportunity to shape and scale the digital commerce function of a growing B2B distributor
  • Collaborative team environment with low bureaucracy and fast decision-making

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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