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Ecommerce Support Jobs in Kansas (NOW HIRING)

Russell Stover

D2C Ecommerce Manager

Kansas City, KS · On-site

As a D2C Ecommerce Manager , you will be responsible for the strategic roadmap of Russellstover.com ... Ensure adherence to Good Manufacturing Practices (GMP) guidelines during plant visits to support ...

Dillons

e-COMMERCE/DEPARTMENT LEAD

Andover, KS · On-site

$14.75 - $17.75/hr

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce ... Emotional and financial support with free counseling through our Employee Assistance Program and ...

Dillons

e-COMMERCE/CLERK

Colby, KS

$13.50 - $16.75/hr

Emotional and financial support with free counseling through our Employee Assistance Program and ... Inspect equipment and notify store e-Commerce supervisor or other store management of items in need ...

Dillons

Pick Up Lead

Lawrence, KS

$16.75 - $21.25/hr

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce ... Emotional and financial support with free counseling through our Employee Assistance Program and ...

Boot Barn

Web Developer

Wichita, KS · On-site

$100K - $120K/yr

WEB DEVELOPER REPORTS TO: VP ECOMMERCE STATUS: EXEMPT Summary Boot Barn is where community comes ... We celebrate new innovations, congratulate one another's achievements, and most importantly support ...

Boot Barn

Web Developer

Wichita, KS

$100K - $120K/yr

WEB DEVELOPER REPORTS TO: VP ECOMMERCE STATUS: EXEMPT Summary Boot Barn is where community comes ... We celebrate new innovations, congratulate one another's achievements, and most importantly support ...

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Ecommerce Support information

How does an Ecommerce Support professional typically collaborate with other departments to resolve customer issues?

Ecommerce Support professionals often work closely with teams such as fulfillment, IT, and product management to address customer concerns efficiently. For example, they may coordinate with the warehouse team to resolve shipping delays or partner with IT to troubleshoot website or payment issues. Clear communication and prompt information sharing are key to ensuring customer satisfaction and seamless operations. This collaborative environment helps Ecommerce Support staff quickly escalate and resolve complex issues while gaining valuable cross-functional experience.

What is the difference between Ecommerce Support vs Customer Service Representative?

AspectEcommerce SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, familiarity with ecommerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, ecommerce platforms, remote or officeCall centers, retail stores, remote or office
Employer & Industry UsageOnline retail, ecommerce companiesVarious industries including retail, services
Common Search & ComparisonFocus on online shopping issues, platform supportGeneral customer inquiries, service issues

While both roles involve assisting customers, Ecommerce Support specializes in resolving technical issues related to online shopping platforms and ecommerce transactions. Customer Service Representatives handle a broader range of customer inquiries across various industries. Ecommerce Support requires specific platform knowledge, whereas Customer Service Representatives focus on communication skills and general customer care.

What is an Ecommerce Support specialist?

An Ecommerce Support specialist is a professional who assists customers with their online shopping experience by handling inquiries, resolving issues related to orders, payments, returns, and providing product information. They work to ensure customer satisfaction by communicating through email, chat, or phone and may also troubleshoot website or account problems. Additionally, Ecommerce Support specialists may help improve online store processes by gathering feedback and collaborating with other departments.

What are the key skills and qualifications needed to thrive as an Ecommerce Support professional, and why are they important?

To thrive as an Ecommerce Support professional, you need strong customer service skills, problem-solving abilities, and familiarity with online retail processes, often supported by prior experience in ecommerce or customer support roles. Proficiency with ecommerce platforms (like Shopify or Magento), CRM systems, and ticketing tools such as Zendesk is typically required. Excellent communication, patience, and multitasking abilities help you manage customer inquiries and resolve issues efficiently. These skills ensure smooth online shopping experiences, foster customer loyalty, and help maintain high service standards in a competitive digital marketplace.
What are popular job titles related to Ecommerce Support jobs in Kansas? For Ecommerce Support jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Ecommerce Support jobs in Kansas look for? The top searched job categories for Ecommerce Support jobs in Kansas are:
Ecommerce Support jobs near you
Infographic showing various Ecommerce Support job openings in Kansas as of July 2026, with employment types broken down into 18% Locum Tenens, 63% Full Time, 15% Part Time, 2% Contract, and 2% Summer. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

D2C Ecommerce Manager

Russell Stover

Kansas City, KS • On-site

Full-time

Posted 14 days ago

Job description

At Russell Stover, not only do we love chocolate, but we love our jobs! Every day we go to work exhibiting our values of excellence, innovation, entrepreneurship, responsibility, and collaboration. Working at Russell Stover you'll be part of the leading manufacturer of boxed, seasonal, and sugar-free chocolates. For over 100 years, Russell Stover Chocolates, Whitman's, and Pangburn's have been crafted with the finest ingredients to bring happiness to generations. Today, we produce over 55 million pounds of chocolate annually, and our legacy brands can be found in 13 company-owned stores and over 9,000 wholesale accounts. Join our team and let's continue making chocolate lovers happy!
A day in the life...
As a D2C Ecommerce Manager, you will be responsible for the strategic roadmap of Russellstover.com, our D2C ecommerce business. You will work cross-functionally and with the Global Lindt team, in identifying and implementing the overall short and long-term strategy for site functionality and design (A/B testing, analytics), new programs, portfolio & promotions, and technical sprints, while managing the day-to-day operations and execution of the Russellstover.com website with focus on achieving sales and profitability goals.
This a hybrid role, onsite 3 days a week in Kansas City, MO. Relocation within the continental U.S. will be considered for qualified candidates.
What you will be doing...
  • Oversee the day-to-day performance, operation, and optimization of the Russellstover.com e-commerce Magento platform, accountable for conversion, profitability, and revenue goals.
  • Identify and execute strategic roadmap to ensure site operations, merchandising, and consumer journey are optimized and lead to measurable outcomes.
  • Enhance the customer journey across key seasons and everyday offering by improving site content, navigation, product discovery, and checkout processes.
  • Full ownership and management of the D2C eCommerce channel P&L and product forecasting
  • Ensure effective execution of the RussellStover.com promotional calendar and utilize segmentation and RGM best practices to grow revenue and average order value (AOV).
  • Lead strategy and oversee execution of SEO, SEM, email marketing, affiliate, loyalty program, and social media advertising, for increased site traffic and conversions.
  • Conduct A/B tests and monitor and analyze key performance indicators (KPIs) such as traffic, conversion rates, average order value, and customer lifetime value, providing actionable insights to improve performance.
  • Partner cross-functionally, and with Global, IT, and agencies to identify and launch new products or features
  • Collaborate with IT and development agency on technical execution, including the identification of when technical support is required. Consult on technical sprint requirements and enable development to stay within timeline.
  • Ensure site and marketing is legally compliant
  • Manage and develop one direct report (Ecommerce Specialist) - fostering a culture of innovation, collaboration, and accountability.

This job posting is not all inclusive and other duties may be assigned.
Do you have what it takes?
(Required Qualifications)
  • A Bachelor's degree in a related area and up to 5 years of related experience in day-to-day, or equivalent work experience
  • Have managed a D2C ecommerce business that enables consumer transactions, leading its roadmap strategy & execution
  • At least 2 years supervisory experience required
  • Experience with promotional activity strategy for a D2C business, with proficiency in SEO, Google SEM, Google Analytics, and related email management platforms (Listrak, Klayvio, Mailchimp, or similar) - CRM a plus
  • Ability to analyze complex problems or data sets that provide clear strategic roadmaps and outcomes.
  • A/B testing, UX/UI experience
  • Strong financial acumen, with P&L ownership & product forecasting experience
  • High level of professionalism, with a get-it-done mentality
  • Collaborative team player with a positive attitude, strong sense of empathy and ability to be decisive
  • A strategic thinker who can 'connect the dots' of the bigger picture, as well as being comfortable in the details of the deliverables
  • Excellent communication skills and the ability to speak, read, and write English fluently, with or without an accommodation

Do you stand above the rest?
(Preferred Qualifications)
  • Experience with Adobe Magento platform
  • Consumer Packaged Goods D2C experience
  • Experience in HTML, consumer journey mapping, and social media ads
  • Exceptional written and verbal communication skills with executive presence.
  • Understands TCPA & ADA requirements

If visiting our manufacturing plants, you will be expected to:
  • Ensure adherence to Good Manufacturing Practices (GMP) guidelines during plant visits to support product quality and uphold food safety standards.
  • Complete and follow FSQA training and programs to comply with regulatory requirements, ensure consumer safety, and support the company's food safety and quality objectives.
  • Promptly report any observed or suspected issues that may impact food safety, quality, or compliance to the designated plant personnel, to support timely corrective actions and maintain compliance.
  • Actively contributes to the continuous improvement of the company's Food Safety Culture through engagement and actions aligned with your role.

At Russell Stover Chocolates, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Russell Stover Chocolates is proud to be an equal-opportunity workplace.
We provide equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.
Employment by Russell Stover Chocolates is contingent upon I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification, and satisfactory reference and background checks.
Make Happy. Work Happy.

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