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Ecommerce Support Jobs (NOW HIRING)

Industry FInTech

Ecommerce Manager

Aventura, FL · On-site +1

As a Miami-based company with a global mindset, we're expanding our team in Quito to support new and growing business lines. The Role We're hiring an Ecommerce Manager to lead and scale our Ecommerce ...

Purvis Industries

E-Commerce Manager

Fort Worth, TX · On-site

Support and manage dynamic pricing capabilities within a Business‑to‑Business ecommerce environment. * Track site performance across channels and prepare regular reporting for stakeholders.

Focus Camera LLC.

Ecommerce Manager

Brooklyn, NY · On-site

$150K/yr

Onboard and support junior team members or contractors as the team scales WHAT YOU OWN The Ecommerce Manager operates with high autonomy in the following areas: * Day-to-day Amazon operations -- no ...

LHH US

ECommerce Contractor

Oklahoma City, OK

$22 - $28/hr

Support issue resolution related to item setup, pricing, availability, and fulfillment Content & Catalog Management * Upload and maintain product content, images, and attributes across eCommerce ...

FACE FOUNDRIÉ

Ecommerce Manager

Eden Prairie, MN · On-site

$55K - $65K/yr

Position Summary The Ecommerce Manager will be responsible for the strategy, execution, and ... • Support loyalty, referral, and subscription initiatives • Collaborate on email, SMS, and ...

FACE FOUNDRIÉ

Ecommerce Manager

Eden Prairie, MN · On-site

$55K - $65K/yr

Position Summary The Ecommerce Manager will be responsible for the strategy, execution, and ... • Support loyalty, referral, and subscription initiatives • Collaborate on email, SMS, and ...

Hydroviv

Director, eCommerce

$180K - $200K/yr

... purchase support. * Implementing customer feedback mechanisms and utilize data analytics to ... Analyzing eCommerce KPIs and sales performance data to identify areas for improvement and implement ...

Purvis Industries

E-Commerce Manager

Fort Worth, TX · On-site

Support and manage dynamic pricing capabilities within a Business‑to‑Business ecommerce environment. * Track site performance across channels and prepare regular reporting for stakeholders.

eCommerce

OR

MRO supports construction with parts and services for heavy equipment, ensuring machinery like ... There is no internal ecommerce team yet, and you will serve as the primary operator across digital ...

Southern Shingles

E-Commerce Architect

Mckinney, TX · Hybrid

Derive insights from various sources of ecommerce data in support of organizational goals. * Troubleshoot and resolve technical issues related to integrations, and eCommerce functionalities.

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All JobsEcommerce Support Jobs

Ecommerce Support information

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$11

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$26

How much do ecommerce support jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for ecommerce support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

How does an Ecommerce Support professional typically collaborate with other departments to resolve customer issues?

Ecommerce Support professionals often work closely with teams such as fulfillment, IT, and product management to address customer concerns efficiently. For example, they may coordinate with the warehouse team to resolve shipping delays or partner with IT to troubleshoot website or payment issues. Clear communication and prompt information sharing are key to ensuring customer satisfaction and seamless operations. This collaborative environment helps Ecommerce Support staff quickly escalate and resolve complex issues while gaining valuable cross-functional experience.

What is the difference between Ecommerce Support vs Customer Service Representative?

AspectEcommerce SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, familiarity with ecommerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, ecommerce platforms, remote or officeCall centers, retail stores, remote or office
Employer & Industry UsageOnline retail, ecommerce companiesVarious industries including retail, services
Common Search & ComparisonFocus on online shopping issues, platform supportGeneral customer inquiries, service issues

While both roles involve assisting customers, Ecommerce Support specializes in resolving technical issues related to online shopping platforms and ecommerce transactions. Customer Service Representatives handle a broader range of customer inquiries across various industries. Ecommerce Support requires specific platform knowledge, whereas Customer Service Representatives focus on communication skills and general customer care.

What jobs pay 10,000 a month without a degree?

Ecommerce support roles typically do not pay $10,000 a month without significant experience or specialized skills. High-paying jobs in this field often require expertise in customer service, technical troubleshooting, or familiarity with e-commerce platforms, but reaching such high earnings usually involves advanced skills, certifications, or managerial responsibilities. Most roles at this level are associated with senior positions or business ownership rather than entry-level support jobs.

Will AI replace e-commerce?

Ecommerce support roles involve assisting customers and managing online transactions, and AI can automate routine tasks like chat support and order processing. However, human oversight remains essential for complex issues, personalized service, and decision-making, so AI is more likely to augment rather than fully replace ecommerce support jobs.

How can I make 2000 a week working from home?

Ecommerce support roles can pay varying wages, but earning $2000 weekly typically requires full-time employment, high-volume sales, or multiple income streams such as managing multiple client accounts or offering specialized services. Developing skills in customer service, order processing, and using tools like CRM platforms can improve earning potential. Consistent performance and experience are key to increasing income in this field.

What is an Ecommerce Support specialist?

An Ecommerce Support specialist is a professional who assists customers with their online shopping experience by handling inquiries, resolving issues related to orders, payments, returns, and providing product information. They work to ensure customer satisfaction by communicating through email, chat, or phone and may also troubleshoot website or account problems. Additionally, Ecommerce Support specialists may help improve online store processes by gathering feedback and collaborating with other departments.

What are the key skills and qualifications needed to thrive as an Ecommerce Support professional, and why are they important?

To thrive as an Ecommerce Support professional, you need strong customer service skills, problem-solving abilities, and familiarity with online retail processes, often supported by prior experience in ecommerce or customer support roles. Proficiency with ecommerce platforms (like Shopify or Magento), CRM systems, and ticketing tools such as Zendesk is typically required. Excellent communication, patience, and multitasking abilities help you manage customer inquiries and resolve issues efficiently. These skills ensure smooth online shopping experiences, foster customer loyalty, and help maintain high service standards in a competitive digital marketplace.

What jobs can you get with eCommerce?

With eCommerce experience, you can pursue roles such as eCommerce support specialist, online customer service representative, product listing coordinator, or digital marketing assistant. These jobs often require skills in order management, customer communication, and familiarity with eCommerce platforms like Shopify or Magento.
More about Ecommerce Support jobs
What cities are hiring for Ecommerce Support jobs? Cities with the most Ecommerce Support job openings:
What states have the most Ecommerce Support jobs? States with the most job openings for Ecommerce Support jobs include:
What job categories do people searching Ecommerce Support jobs look for? The top searched job categories for Ecommerce Support jobs are:
Ecommerce Support jobs near you
Infographic showing various Ecommerce Support job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 1% Full Time, 95% Part Time, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Ecommerce Manager

Industry FInTech

Aventura, FL • On-site, Remote

Full-time

Medical, PTO

Posted 27 days ago

Job description

We're Hiring: Ecommerce Manager
Based in Miami Full-Time Hybrid
About Us
Industry FinTech (IFT) is on a mission to modernize and transform the world of private capital markets. Our proprietary platform powers how firms raise capital, engage investors, and manage operations with transparency, compliance, and efficiency.
As a Miami-based company with a global mindset, we're expanding our team in Quito to support new and growing business lines.
The Role
We're hiring an Ecommerce Manager to lead and scale our Ecommerce accounts. This role is responsible for both strategy and execution, with full ownership of performance across existing clients and new accounts.
You'll work closely with internal teams and directly with clients, driving growth initiatives, optimizing performance, and making decisions that move results forward. This is a role for someone comfortable taking responsibility and operating with a high level of autonomy.
What You'll Do
Own and manage digital marketing strategy for Ecommerce clients
  • Own and optimize Ecommerce platforms (primarily Shopify), ensuring they support growth and conversion
  • Optimize existing Ecommerce accounts (performance, funnels, conversion, ROAS)
  • Lead acquisition and growth strategies for new Ecommerce clients
  • Manage and optimize paid media campaigns (Meta, Google, and other relevant platforms)
  • Analyze performance data and turn insights into clear actions
  • Collaborate with creative, content, and automation teams
  • Identify growth opportunities across channels (paid media, email, CRO, retention)
  • Lead client communication related to Ecommerce strategy and performance
  • Test, iterate, and scale what works
  • Take full ownership of results and continuously push performance forward

What We're Looking For
Must-Haves:
  • Bachelor's degree in marketing / digital marketing
  • 5+ years of experience in Ecommerce or digital marketing for Ecommerce brands
  • Strong experience managing paid media for Ecommerce (Meta, Google, etc.)
  • Solid understanding of funnels, conversion optimization, and Ecommerce metrics
  • Comfortable owning strategy, execution, and results

Bonus Points For:
  • Experience managing multiple Ecommerce clients or accounts
  • Familiarity with CRO tools, analytics platforms, and dashboards
  • Experience scaling Ecommerce brands or launching new accounts
  • Comfort working in fast-paced, high-growth environments
  • Experience collaborating with automation, CRM, or performance teams
  • Experience using AI-powered tools or platforms to optimize Ecommerce performance (marketing, personalization, reporting, or operations)

What You'll Get
  • Competitive salary.
  • Performance-based bonuses.
  • Health benefits.
  • Paid time off.
  • Company laptop and tools.
  • Growth opportunities in a fast-scaling global fintech.
  • A central role working closely with leadership and multiple departments.

Ready to Join the IFT Team?
We'd love to hear from you! You can apply in any of these ways:
• Send your resume in English to domenica@industryft.com. Subject: Ecommerce Manager - [Your Name]
• Apply through our hiring platform: Trakstar
• Or apply directly via LinkedIn

Apply