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Ecommerce Support Jobs (NOW HIRING)

Purvis Industries

E-Commerce Manager

Fort Worth, TX · On-site

Support and manage dynamic pricing capabilities within a Business‑to‑Business ecommerce environment. * Track site performance across channels and prepare regular reporting for stakeholders.

Hydroviv

Director, eCommerce

$180K - $200K/yr

... purchase support. * Implementing customer feedback mechanisms and utilize data analytics to ... Analyzing eCommerce KPIs and sales performance data to identify areas for improvement and implement ...

eCommerce

OR

MRO supports construction with parts and services for heavy equipment, ensuring machinery like ... There is no internal ecommerce team yet, and you will serve as the primary operator across digital ...

M&K Truck Centers

ECommerce Manager

Byron Center, MI · On-site

$100K - $120K/yr

We're looking for a hands-on Ecommerce Manager / Developer to support and grow our ecommerce ecosystem. This role blends technical Magento development with revenue-driving strategy, focusing on ...

Bedrosians

E-Commerce Manager

Tustin, CA

The Ecommerce Manager is responsible for managing the growth, performance, and day-to-day execution ... This role supports front-end site management and optimization of the customer journey across ...

Bedrosians Tile and Stone

E-Commerce Manager

Tustin, CA · On-site

$100K - $125K/yr

The Ecommerce Manager is responsible for managing the growth, performance, and day-to-day execution ... This role supports front-end site management and optimization of the customer journey across ...

The People Brand

Ecommerce Manager

Carson, CA

Ecommerce Manager ABOUT THE ROLE This is a hands-on ecommerce trading and execution role across a ... support paid media, SEO, and onsite merchandising. * Maintain visibility of inventory risks in the ...

Culligan

Director, eCommerce

$180K - $200K/yr

... purchase support. * Implementing customer feedback mechanisms and utilize data analytics to ... Analyzing eCommerce KPIs and sales performance data to identify areas for improvement and implement ...

Beach House Group

Director, eCommerce

Los Angeles, CA · On-site

$160K - $180K/yr

Partner with the VP of eCommerce & Digital on the long-term roadmap, budgeting, forecasting, and digital P&L management; manage third-party partner, agency, and vendor relationships to support best ...

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All JobsEcommerce Support Jobs

Ecommerce Support information

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$11

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How much do ecommerce support jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for ecommerce support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

How does an Ecommerce Support professional typically collaborate with other departments to resolve customer issues?

Ecommerce Support professionals often work closely with teams such as fulfillment, IT, and product management to address customer concerns efficiently. For example, they may coordinate with the warehouse team to resolve shipping delays or partner with IT to troubleshoot website or payment issues. Clear communication and prompt information sharing are key to ensuring customer satisfaction and seamless operations. This collaborative environment helps Ecommerce Support staff quickly escalate and resolve complex issues while gaining valuable cross-functional experience.

What is the difference between Ecommerce Support vs Customer Service Representative?

AspectEcommerce SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, familiarity with ecommerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, ecommerce platforms, remote or officeCall centers, retail stores, remote or office
Employer & Industry UsageOnline retail, ecommerce companiesVarious industries including retail, services
Common Search & ComparisonFocus on online shopping issues, platform supportGeneral customer inquiries, service issues

While both roles involve assisting customers, Ecommerce Support specializes in resolving technical issues related to online shopping platforms and ecommerce transactions. Customer Service Representatives handle a broader range of customer inquiries across various industries. Ecommerce Support requires specific platform knowledge, whereas Customer Service Representatives focus on communication skills and general customer care.

What is an Ecommerce Support specialist?

An Ecommerce Support specialist is a professional who assists customers with their online shopping experience by handling inquiries, resolving issues related to orders, payments, returns, and providing product information. They work to ensure customer satisfaction by communicating through email, chat, or phone and may also troubleshoot website or account problems. Additionally, Ecommerce Support specialists may help improve online store processes by gathering feedback and collaborating with other departments.

What are the key skills and qualifications needed to thrive as an Ecommerce Support professional, and why are they important?

To thrive as an Ecommerce Support professional, you need strong customer service skills, problem-solving abilities, and familiarity with online retail processes, often supported by prior experience in ecommerce or customer support roles. Proficiency with ecommerce platforms (like Shopify or Magento), CRM systems, and ticketing tools such as Zendesk is typically required. Excellent communication, patience, and multitasking abilities help you manage customer inquiries and resolve issues efficiently. These skills ensure smooth online shopping experiences, foster customer loyalty, and help maintain high service standards in a competitive digital marketplace.
More about Ecommerce Support jobs
What cities are hiring for Ecommerce Support jobs? Cities with the most Ecommerce Support job openings:
What states have the most Ecommerce Support jobs? States with the most job openings for Ecommerce Support jobs include:
What job categories do people searching Ecommerce Support jobs look for? The top searched job categories for Ecommerce Support jobs are:
Ecommerce Support jobs near you
Infographic showing various Ecommerce Support job openings in the United States as of July 2026, with employment types broken down into 22% Locum Tenens, 65% Full Time, 10% Part Time, 1% Contract, and 2% Summer. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Director, eCommerce

Appearance Technology Group

Farmington, MI • On-site

Full-time

Posted 19 days ago

Job description

POSITION SUMMARY:
We are seeking a strategic and results-driven Ecommerce Director to lead and grow our established online sales channels, with a primary focus on Amazon and Shopify. This role will be responsible for further developing and executing existing ecommerce strategies that drive revenue growth, improve customer experience, optimize marketplace performance, and expand our presence across emerging digital sales platforms including Walmart.com, TikTok Shop, and other relevant marketplaces.
The Ecommerce Director will work cross-functionally with marketing, operations, customer service, and external agency partners to maximize online performance and brand visibility.
This role can be located in either Farmington, MI or Santa Clarita, CA.
KEY RESPONSIBILITIES:
  • Ecommerce Strategy & Growth
  • Further develop and execute the company's overall ecommerce strategy to drive online sales growth and profitability.
  • Identify and evaluate new ecommerce opportunities and emerging marketplaces including Walmart.com, TikTok Shop, and other relevant channels.
  • Create growth plans for expanding digital sales across multiple platforms while maintaining brand consistency.
  • Amazon Marketplace Management
  • Oversee Amazon sales performance, product listings, SEO, pricing, promotions, inventory health, and customer experience.
  • Collaborate with third-party Amazon advertising and media partners to manage ad spend, optimize campaigns, improve ROAS, TACOS, and other key metrics to increase marketplace visibility.
  • Monitor Amazon analytics, trends, and competitive activity to identify opportunities and risks.
  • Ensure compliance with Amazon policies and best practices.
  • Shopify & Direct-to-Consumer Operations
  • Manage and optimize the Shopify website experience including merchandising, product launches, promotions, content updates, and conversion optimization.
  • Partner with marketing teams to improve traffic, customer acquisition, retention, and email/SMS marketing initiatives.
  • Analyze customer behavior and website performance metrics to improve user experience and conversion rates.
  • Analytics & Reporting
  • Track and report key ecommerce KPIs including revenue, conversion rates, traffic, ROAS, TACOS, customer acquisition cost, and marketplace performance.
  • Use data-driven insights to make strategic recommendations and improve channel performance.
  • Develop forecasting and budgeting plans for ecommerce initiatives and advertising investments.
  • Management & Leadership
  • Lead a team who focuses on day-to-day management and optimization of Amazon Seller/Vendor Central and Shopify storefront operations.
  • Serve as a key member of the ATG leadership team.
  • Mentor and develop team to continue to focus on customers, grow channel, and make analytical decisions.
  • Cross-Functional Leadership
  • Work closely with operations and supply chain teams to support inventory planning and fulfillment performance.
  • Coordinate with creative and marketing teams to ensure cohesive branding and promotional execution across all ecommerce platforms.
  • Manage relationships with external vendors, agencies, and platform representatives.

Requirements
QUALIFICATIONS
  • Bachelor's degree in Marketing, Business, Ecommerce, or related field preferred.
  • 5+ years of ecommerce leadership experience with significant focus on Amazon and web sales.
  • Strong understanding of Amazon advertising, marketplace management, and ecommerce analytics.
  • Experience working with third-party agencies or partners managing Amazon ad spend and digital marketplace advertising.
  • Familiarity with Walmart Marketplace, TikTok Shop, and other emerging ecommerce platforms.
  • Proficiency with ecommerce analytics tools, reporting platforms, and Shopify ecosystem apps.
  • Strong leadership, communication, project management, and organizational skills.
  • Highly strategic and analytical with a results-oriented mindset.

PREFERRED SKILLS
  • Experience scaling multi-channel ecommerce businesses.
  • Knowledge of SEO, paid media, conversion rate optimization, and digital merchandising.
  • Ability to thrive in a fast-paced, growth-oriented environment.

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