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Ecommerce Support Jobs (NOW HIRING)

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MRO supports construction with parts and services for heavy equipment, ensuring machinery like ... There is no internal ecommerce team yet, and you will serve as the primary operator across digital ...

Hydroviv

Director, eCommerce

$180K - $200K/yr

... purchase support. * Implementing customer feedback mechanisms and utilize data analytics to ... Analyzing eCommerce KPIs and sales performance data to identify areas for improvement and implement ...

The Good Crisp Company

E-Commerce Manager

Boulder, CO · Remote

Support our Amazin growth, and own agency relationships and strategy * Monitor and optimize key e-commerce KPIs including traffic, conversion rate, average order value, repeat purchase behavior, and ...

The Good Crisp Company

E-Commerce Manager

Boulder, CO · On-site +1

Support our Amazin growth, and own agency relationships and strategy * Monitor and optimize key e-commerce KPIs including traffic, conversion rate, average order value, repeat purchase behavior, and ...

Purvis Industries

E-Commerce Manager

Fort Worth, TX · On-site

Support and manage dynamic pricing capabilities within a Business‑to‑Business ecommerce environment. * Track site performance across channels and prepare regular reporting for stakeholders.

Southern Shingles

E-Commerce Architect

Mckinney, TX · Hybrid

Derive insights from various sources of ecommerce data in support of organizational goals. * Troubleshoot and resolve technical issues related to integrations, and eCommerce functionalities.

Culligan

Director, eCommerce

$180K - $200K/yr

... purchase support. * Implementing customer feedback mechanisms and utilize data analytics to ... Analyzing eCommerce KPIs and sales performance data to identify areas for improvement and implement ...

FreshEdge

Ecommerce Manager

Indianapolis, IN

$100K/yr

Support onboarding * Track revenue, AOV, margin, adoption * Deliver weekly reporting * Translate ... Identify areas where e-commerce can create capacity for other motions in the business; work with ...

Bedrosians

E-Commerce Manager

Tustin, CA

The Ecommerce Manager is responsible for managing the growth, performance, and day-to-day execution ... This role supports front-end site management and optimization of the customer journey across ...

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How much do ecommerce support jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for ecommerce support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

How does an Ecommerce Support professional typically collaborate with other departments to resolve customer issues?

Ecommerce Support professionals often work closely with teams such as fulfillment, IT, and product management to address customer concerns efficiently. For example, they may coordinate with the warehouse team to resolve shipping delays or partner with IT to troubleshoot website or payment issues. Clear communication and prompt information sharing are key to ensuring customer satisfaction and seamless operations. This collaborative environment helps Ecommerce Support staff quickly escalate and resolve complex issues while gaining valuable cross-functional experience.

What is the difference between Ecommerce Support vs Customer Service Representative?

AspectEcommerce SupportCustomer Service Representative
Required CredentialsBasic technical knowledge, familiarity with ecommerce platformsCommunication skills, customer service experience
Work EnvironmentOnline, ecommerce platforms, remote or officeCall centers, retail stores, remote or office
Employer & Industry UsageOnline retail, ecommerce companiesVarious industries including retail, services
Common Search & ComparisonFocus on online shopping issues, platform supportGeneral customer inquiries, service issues

While both roles involve assisting customers, Ecommerce Support specializes in resolving technical issues related to online shopping platforms and ecommerce transactions. Customer Service Representatives handle a broader range of customer inquiries across various industries. Ecommerce Support requires specific platform knowledge, whereas Customer Service Representatives focus on communication skills and general customer care.

What is an Ecommerce Support specialist?

An Ecommerce Support specialist is a professional who assists customers with their online shopping experience by handling inquiries, resolving issues related to orders, payments, returns, and providing product information. They work to ensure customer satisfaction by communicating through email, chat, or phone and may also troubleshoot website or account problems. Additionally, Ecommerce Support specialists may help improve online store processes by gathering feedback and collaborating with other departments.

What are the key skills and qualifications needed to thrive as an Ecommerce Support professional, and why are they important?

To thrive as an Ecommerce Support professional, you need strong customer service skills, problem-solving abilities, and familiarity with online retail processes, often supported by prior experience in ecommerce or customer support roles. Proficiency with ecommerce platforms (like Shopify or Magento), CRM systems, and ticketing tools such as Zendesk is typically required. Excellent communication, patience, and multitasking abilities help you manage customer inquiries and resolve issues efficiently. These skills ensure smooth online shopping experiences, foster customer loyalty, and help maintain high service standards in a competitive digital marketplace.
More about Ecommerce Support jobs
What cities are hiring for Ecommerce Support jobs? Cities with the most Ecommerce Support job openings:
What states have the most Ecommerce Support jobs? States with the most job openings for Ecommerce Support jobs include:
What job categories do people searching Ecommerce Support jobs look for? The top searched job categories for Ecommerce Support jobs are:
Ecommerce Support jobs near you
Infographic showing various Ecommerce Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

E-Commerce Manager

Livetrends Design Group LLC

Apopka, FL

Other

Posted 11 days ago

Job description

Description

Company: LiveTrends Design Group 

Position: E-commerce Manager

Reports to: VP of Sales & Marketing


POSITION

 

The E-Commerce Manager will oversee the day-to-day management and performance of our online sales channels while coordinating with internal teams responsible for content creation and product fulfillment. This role will play a critical role in scaling online sales, improving operational efficiency, and ensuring a seamless end-to-end customer journey. To be successful this candidate needs to combine ecommerce strategy, marketplace management, digital merchandising, analytics, and operational leadership to drive revenue growth, improve customer experience, and optimize ecommerce performance. 


SPECIFIC ACCOUNTABILITIES 


Ecommerce Strategy & Growth 

Develop and execute e-commerce growth strategies

Manage online sales performance, promotions, merchandising, and conversion optimization

Identify opportunities to increase revenue, average order value, and customer retention

Monitor ecommerce trends, customer behavior, and competitor activity

Support expansion into new marketplaces, platforms, or digital channels
 

Platform & Marketplace Management

Own day-to-day management in online portals

Monitor and resolve listing suppression, content errors, and compliance flags

Coordinate new SKU setup and seasonal assortment changes

Manage product launches and seasonal campaigns with Marketing team support

Coordinate with support teams to ensure timely product setup and updates

Maintain brand consistency across all digital storefronts


Product & Merchandising Management

Oversee product assortment, categorization, and merchandising strategy

Manage all product listings: titles, bullet points, descriptions, imagery, and attributes

Ensure 100% of live SKUs have complete, optimized, and retail-compliant content

Analyze product performance and recommend assortment adjustments

Collaborate with product, marketing, and operation teams on campaign execution


Fulfillment & Operations Oversight

Partner with shipping and operations teams to ensure timely and accurate order fulfillment

Monitor inventory availability and coordinate replenishment needs

Help optimize fulfillment workflows and operational efficiency

Address order issues, returns, and customer experience concerns proactively


Analytics & Reporting

Generate weekly and monthly performance reports 

Use data to drive strategic decisions and operational improvements



Requirements

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES


Bachelor's degree in marketing, business administration or a relevant field.

5-7+ years of ecommerce management experience

Experience managing B2B2C or omnichannel e-commerce operations

Strong understanding of e-commerce platforms and online marketplaces

Experience coordinating cross-functional teams

Analytical mindset with experience using ecommerce reporting tools

Strong project management and organizational skills

Excellent communication and leadership abilities 

Apply