CRM Segmentation Analyst | Orlando, Florida, United States
Job Title: Analyst, CRM Segmentation- Hybrid
Location: Orlando, FL 32801
Duration: 12+ months
Rate: $38/hr on w2
*This position is hybrid: 3 days in the Orlando office, 2 days WFH*
Qualifications:
โข BA/BS in Information Technology, Database Marketing or related field; or equivalent experience
โข Expertise with Microsoft Office applications (Power BI, Excel, Power Point)
โข Strong organizational and time management skills
โข Strong communication and writing skills
โข Knowledge of database marketing techniques including profiling, segmenting, extracting and data mining from large transactional databases
โข Track record of working well in a variety of business situations
โข Ability to work effectively within a team in a fast-paced environment
โข Attention to detail and quality of work
โข Experience working with campaign orchestration technologies (Simon CDP preferred)
โข Experience working with marketing channels including ESP, Digital Ads, Push, SMS and Dialers
โข Experience mining and analyzing data to drive actionable insights and process improvements
โข Experience creating insightful dashboards using Power BI, Tableau, or related visualization tools
โข 4+ years of experience delivering targeted audiences within a multi-channel organization
โข 4+ years of experience working with campaign orchestration technologies (Simon CDP preferred)
โข 4+ years of experience working with SQL or other reporting/query tools
โข 4+ years of experience with reporting tools such as Power BI or Tableau
โข 4+ years of experience working with Jira or equivalent project management tools
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
Responsibilities:
The Segmentation Analyst, will play a crucial part in supporting our marketing campaigns by building and delivering accurate audience files across multiple channels, including direct mail, email, social media, mobile app, and SMS, using the Simon CDP platform. The Segmentation Analyst will also create reports that guide operational, strategic, and business initiatives while conducting QA testing of segments, flows, and output files to ensure accuracy and performance. Success in this role requires a strong foundation in marketing concepts across digital, social, email, and call center channels. Attention to detail and a commitment to data security are critical, as you will be responsible for ensuring all campaign files are delivered on time, error-free, and in full compliance with State, Federal, and organizational requirements.
How You'll Shine:
โข Deliver and post critical campaign data files, in various formats, for various internal and external business partners to a secure file platform and archive them for historical reference
โข Develop operational reports and dashboards to support the team's performance goals, as well as to research data issues and inquiries
โข Establish and maintain a daily, monthly, quarterly and annual campaign calendar to ensure file deadlines are documented and understood, and necessary coverage is in place
โข Carefully review and test the accuracy and quality of all data files prior to their delivery