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Medallia Remote information

What are the key skills and qualifications needed to thrive as a Medallia remote employee?

To thrive as a remote employee at Medallia, you need strong analytical abilities, experience in customer experience management, and a relevant degree in business, technology, or a related field. Proficiency with Medallia's SaaS platform, data analytics tools, and CRM systems is typically required, and certifications in project management or customer experience can be advantageous. Excellent communication, self-motivation, and effective time management are essential soft skills for remote collaboration and client interactions. These competencies ensure you can deliver high-impact insights, foster customer relationships, and succeed in a distributed work environment.

How does collaboration typically work for team members in a remote Medallia role?

In a remote Medallia position, collaboration is highly structured and relies on digital tools such as Slack, Zoom, and Medallia's own platforms. Team members participate in regular stand-ups, project meetings, and cross-functional brainstorming sessions to ensure alignment with company goals. While you have the flexibility of remote work, you’re expected to maintain open communication, proactively share updates, and coordinate closely with colleagues across different time zones. This collaborative environment helps ensure projects move forward efficiently and that remote employees remain connected to the broader team.

What is the difference between Medallia Remote vs Customer Experience Analyst?

AspectMedallia RemoteCustomer Experience Analyst
Required credentialsExperience with Medallia platform, customer service skillsCustomer service background, data analysis skills
Work environmentRemote, technology-drivenRemote or on-site, customer-focused
Employer and industry usageUsed by companies implementing Medallia for feedback managementCommon in retail, hospitality, and service industries

Medallia Remote roles focus on managing customer feedback through the Medallia platform, requiring familiarity with its tools. Customer Experience Analysts analyze customer data to improve service quality. While both roles are remote and customer-centric, Medallia Remote positions specifically involve platform management, whereas Customer Experience Analysts focus on data analysis and insights.

What is a Medallia remote?

A Medallia Remote job refers to a position at Medallia, a company specializing in customer and employee experience management, where employees can work from a location outside of the company's physical offices. Remote employees use digital tools to collaborate with teams, attend meetings, and fulfill their job responsibilities from home or any other remote location. Medallia offers remote opportunities in various fields such as engineering, sales, customer success, and product management, providing flexibility and the ability to work with a global team.

What are popular job titles related to Medallia Remote jobs in Delaware?

For Medallia Remote jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Medallia Remote jobs in Delaware look for?

The top searched job categories for Medallia Remote jobs in Delaware are:

What cities in Delaware are hiring for Medallia Remote jobs?

Cities in Delaware with the most Medallia Remote job openings:

Medallia Remote jobs near you
Infographic showing various Medallia Remote job openings in Delaware as of August 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 100% Remote job distribution.

Enterprise Account Executive (Remote)

Clootrack Software Labs Inc.

Claymont, DE • Remote

Full-time

Medical, Retirement

Re-posted 26 days ago

Job description

About Clootrack: Clootrack is an AI Super Agent that drives business outcomes from the voice of the customer. We work with multiple global enterprises to transform unstructured customer feedback into actions. 

Role Overview:

We are seeking a high-performing Enterprise Account Executive to drive strategic growth   across large enterprise accounts. The ideal candidate will have a proven track record of selling complex, solution-based offerings-particularly within the Customer Experience (CX) space-to Senior management in enterprises.

This role requires a consultative seller who understands Voice of the Customer (VoC), customer journey analytics, and experience management platforms, and can articulate measurable business impact.

Key Responsibilities:

  • Own the full enterprise sales cycle from prospecting to close

  • Identify, engage, and develop relationships with C-level and senior decision-makers

  • Sell complex CX and customer experience management solutions to enterprise organizations

  • Develop and execute account strategies to expand footprint within target accounts

  • Drive new logo acquisition and manage strategic account growth

  • Conduct discovery sessions to uncover customer pain points related to CX, VoC, customer journey, retention, and loyalty

  • Collaborate cross-functionally with marketing, pre-sales, product, and customer success teams

  • Build and manage a strong pipeline and maintain accurate forecasting

  • Negotiate contracts and close high-value enterprise deals

Key Requirement (Must Have):

  • Proven experience selling solutions in the Customer Experience (CX) space

      Examples include experience selling platforms such as:

  • Qualtrics

  • Medallia

  • Adobe Experience Cloud

  • SurveyMonkey Enterprise

  • Zendesk

Or other solutions focused on:

  • Voice of the Customer (VoC)

  • Customer Journey Analytics

  • Experience Management (XM)

  • Customer Feedback Platforms

  • NPS & Sentiment Analytics

  • Contact Center & CX analytics tools

Required Qualifications:

  • 5-10+ years of enterprise sales experience in SaaS or technology solutions

  • Demonstrated success selling into large enterprise accounts (ACV $100K+)

  • Strong understanding of CX strategy, customer journey mapping, and VoC programs

  • Experience selling to CMOs, Chief Customer Officers, Heads of CX, Digital, or Contact Center leaders

  • Proven ability to navigate complex, multi-stakeholder sales cycles

  • Consistent history of exceeding quota

Preferred Qualifications:

  • Experience selling subscription-based SaaS platforms

  • Familiarity with enterprise procurement processes

  • Strong executive presentation and storytelling skills

Key Competencies:

  • Strategic thinking

  • Consultative selling

  • Executive presence

  • Strong negotiation skills

  • Pipeline discipline & forecasting accuracy

  • Cross-functional collaboration

What Success Looks Like in This Role:

  • Consistently exceeds enterprise revenue targets

  • Builds long-term strategic partnerships with key accounts

  • Demonstrates strong industry credibility in the CX domain

  • Drives measurable customer business outcomes through CX transformation initiatives

    Benefits:

    • On-Target Earnings (OTE): $150K-$250K 

    • Comprehensive health insurance, 401(k)

    • Home Office reimbursement 

    • 10 paid leaves  

Employment Type: FULL_TIME

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