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Customer Analytics Jobs (NOW HIRING)

Southern Company

Customer Analytics Manager Alabama Power Company - Customer Solutions This position will be located at APC Corporate Headquarters in Birmingham, AL POSITION SUMMARY The Customer Analytics Manager is ...

Ra

Customer Analytics Senior Manager

Kansas City, KS · On-site

Customer Analytics Senior Manager Job Location: Anywhere in USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media & Technology ...

Ra

Customer Analytics Senior Manager

Hartford, CT · On-site

Customer Analytics Senior Manager Job Location: Anywhere in USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media & Technology ...

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Customer Analytics Senior Manager

Orange, CA

Customer Analytics Senior Manager Job Location: Anywhere in USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media & Technology ...

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Customer Analytics Senior Manager

Atlanta, GA

Customer Analytics Senior Manager Job Location: Anywhere in USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media & Technology ...

Ra

Customer Analytics Senior Manager

New York, NY

Customer Analytics Senior Manager Job Location: Anywhere in USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media & Technology ...

Ra

Customer Analytics Senior Manager

San Francisco, CA · On-site

Customer Analytics Senior Manager Job Location: Anywhere in USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media & Technology ...

Ra

Customer Analytics Senior Manager

Chicago, IL

Customer Analytics Senior Manager Job Location: Anywhere in USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media & Technology ...

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Customer Analytics Senior Manager

Boston, MA · On-site

Customer Analytics Senior Manager Job Location: Anywhere in USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media & Technology ...

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Customer Analytics Senior Manager

Phoenix, AZ

Customer Analytics Senior Manager Job Location: Anywhere in USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media & Technology ...

Acrisure

Manager, Customer Analytics

Oklahoma City, OK · On-site

$1 - $2/hr

What You'll Do We are seeking a Manager of Data Analytics to enhance our customer insights function within a fast-growing SaaS payroll company. This role will be responsible for transforming data ...

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Customer Analytics information

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How much do customer analytics jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer analytics in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is customer analytics?

Customer analytics is the process of collecting and analyzing data about customers’ behaviors, preferences, and interactions with a business. This information helps companies understand their customers better, segment their audience, and tailor products, services, and marketing strategies to meet specific needs. By leveraging customer analytics, organizations can enhance customer satisfaction, improve retention rates, and increase overall business performance. It often involves the use of data analysis tools, customer relationship management (CRM) systems, and predictive modeling to make informed decisions.

What are the key skills and qualifications needed to thrive in customer analytics?

To thrive in Customer Analytics, you need strong analytical skills, proficiency in statistics, and a background in fields like mathematics, business, or data science. Familiarity with technical tools such as SQL, Python or R, and experience with data visualization platforms like Tableau or Power BI are typically required. Excellent communication, problem-solving, and business acumen are important soft skills for translating data insights into actionable strategies. These skills ensure you can extract meaningful customer insights, drive business decisions, and contribute to organizational growth.

How do professionals in customer analytics typically collaborate with marketing and product teams?

Customer Analytics professionals frequently work closely with marketing and product teams to translate data insights into actionable strategies. They often participate in cross-functional meetings, sharing findings from customer behavior analyses to help refine marketing campaigns or inform product enhancements. This collaboration requires strong communication skills, as they must present complex data in a way that is accessible to non-technical stakeholders. The role often bridges the gap between raw data and business strategy, making teamwork and adaptability essential for success.

What is the difference between Customer Analytics vs Customer Data Analyst?

AspectCustomer AnalyticsCustomer Data Analyst
Primary FocusAnalyzing customer data to identify trends and insights for strategic decision-makingCollecting, cleaning, and interpreting customer data for reporting and operational purposes
Skills & CertificationsData analysis, statistical skills, knowledge of analytics tools, possibly marketing backgroundData management, SQL, Excel, basic analytics skills, often with a focus on data reporting
Work EnvironmentMarketing, business intelligence teams, often in data-driven companiesData teams, IT departments, or customer service units within organizations

Customer Analytics professionals focus on deriving strategic insights from customer data to inform marketing and business decisions. Customer Data Analysts handle data collection and reporting tasks to support operational needs. While both roles require data skills and work with customer data, Customer Analytics emphasizes strategic analysis, whereas Customer Data Analysts focus on data management and reporting.

What does a customer analytics do?

A customer analytics professional analyzes customer data to identify patterns, preferences, and behaviors that can inform marketing strategies and improve customer experience. They often use tools like SQL, Excel, and data visualization software to interpret large datasets and support business decision-making.
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Customer Analytics jobs near you
Infographic showing various Customer Analytics job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Customer Analytics Manager

Birmingham, AL • On-site

Southern Company
See more jobs at Southern Companyexternal

Full-time

Medical, Dental, Retirement

Posted 12 days ago

Southern Company rating

8.4

Company rating: 8.4 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description


Customer Analytics Manager
Alabama Power Company - Customer Solutions
This position will be located at APC Corporate Headquarters in Birmingham, AL
POSITION SUMMARY
The Customer Analytics Manager is responsible for leading the Alabama Power Company (APC) Customer Analytics team within Customer Solutions and Business Development (CSBD) and engaging directly as an APC subject matter expert on advanced analytics initiatives.
This role leads a team of data scientists and data analysts in creating and enhancing advanced analytics models using both structured and unstructured data to inform growth decisions and strategies across CSBD.
Further, this role will collaborate with partners across Southern Company to drive the development of customer experience tools to enable the company to meet our customers' evolving needs.
POSITION RESPONSIBILITIES
  • Provide leadership and mentorship to a team of data scientists and data analysts
  • Direct and manage multiple data science initiatives, ensuring timely execution and superior deliverables
  • Partner with peer managers, TO, and SCS partners to integrate data science solutions into our customer experiences and solutions
  • Lead the development of tools for clients to leverage within their roles
  • Stay current with industry trends and emerging technologies to help manage and improve existing data sets and analytical tools
  • Articulate findings and insights to both technical and non-technical audiences, including senior management and external clients
  • Support CSBD's access to, understanding of, and engagement with internal and external data sources and systems
  • Utilize advanced analytics techniques and AI to alongside complex datasets and derive actionable insights
  • Convey data driven insights for growth decisions and strategies across the residential, commercial, industrial, and unregulated segments
  • Develop deeper understanding of our customers via internal and external data

POSITION QUALIFICATIONS
Education:
  • A master's or Ph.D. in Data Science, Computer Science, Statistics, Machine Learning, Artificial Intelligence, or a related field preferred

Experience:
  • Demonstrated leadership experience required; formal leadership experience with high-performing teams preferred
  • Understanding of advanced analytical, statistical, and predictive modeling methodologies
  • Strategic understanding of data infrastructure, including data storage, retrieval, governance, reporting, and cataloging a plus
  • Experience working with Azure Databricks or other relevant cloud platforms is required
  • Proficient in everyday AI use
  • Experience in programming one or more languages such as Python, R, and SQL
  • Experience with data visualization tools such as Tableau or Power BI

Additional Knowledge & Skills:
  • Demonstrated ability to apply innovation and inquisitiveness.
  • Strategic understanding and vision for AI enablement in data science
  • Awareness and understanding of Southern Company data and AI initiatives across the enterprise
  • Superior verbal and written communication skills, with the ability to convey complex information in a clear and concise manner
  • Familiarity and/or experience working with third parties either through supplemental staffing resources or consulting agreements
  • Exceptional analytical and problem-solving abilities, with proficiency in working with large and complex data sets

ADDITIONAL DETAILS
  • Some relocation assistance is available if you do not already live within a reasonable commute distance.

BENEFITS
  • Competitive Pay
  • Excellent benefits packages which includes:
    • Medical and dental coverage
    • Defined Pension/Cash Balance Benefit Plan
    • Performance-sharing plan
    • 401(k) plan with a generous company match
    • Bonus opportunities
    • Tuition Reimbursement

***Please submit an updated resume with your application***
About Us
Alabama Power provides safe, reliable, and affordable electricity to 1.5 million customers across the lower two-thirds of Alabama.
For more information, visit www.AlabamaPower.com and connect with the company on Facebook (Facebook.com/AlabamaPower), Twitter (Twitter.com/AlabamaPower), LinkedIn (Linkedin.com/company/alabama-power), and Instagram (Instagram.com/alabamapower).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com.
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
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