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Customer Analytics Jobs (NOW HIRING)

CosmoProf

SR MANAGER CUSTOMER ANALYTICS

Plano, TX · On-site

$60K - $70K/yr

Senior Manager - Customer Analytics (Corporate) About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional ...

Ra

Customer Analytic Manager

Chicago, IL · On-site

Customer Analytics Manager Job Location: Anywhere in USA, Chicago, IL, USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the Communications, Media ...

CosmoProf

SR MANAGER CUSTOMER ANALYTICS

Plano, TX · On-site

$60K - $70K/yr

Senior Manager - Customer Analytics (Corporate) About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional ...

Sally Beauty Holdings

SR MANAGER CUSTOMER ANALYTICS

Plano, TX · On-site

$60K - $70K/yr

Senior Manager - Customer Analytics (Corporate) About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional ...

Ra

Customer Analytic Manager

Pittsburgh, PA · On-site

Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Pittsburgh, PA, USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the ...

Ra

Customer Analytic Manager

Indianapolis, IN · On-site

Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Indianapolis, IN, USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the ...

Ra

Customer Analytic Manager

Florham Park, NJ · On-site

Job Title: Customer Analytics Manager Job Location: Anywhere in USA, Florham Park, NJ, USA Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the ...

Ra

Customer Analytic Manager

Wilmington, DE · On-site

Customer Analytics Manager Job Location: Anywhere in USA, Wilmington, Delaware, United States Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the ...

Ra

Customer Analytic Manager

Los Angeles, CA · On-site

Customer Analytics Manager Job Location: Anywhere in USA, Los Angeles, California, United States Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the ...

Ra

Customer Analytic Manager

Sacramento, CA · On-site

Customer Analytics Manager Job Location: Anywhere in USA, Sacramento, California, United States Job Level: Senior Level This is what you will do.. You will help to grow clients practice in the ...

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Customer Analytics information

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How much do customer analytics jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer analytics in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is customer analytics?

Customer analytics is the process of collecting and analyzing data about customers’ behaviors, preferences, and interactions with a business. This information helps companies understand their customers better, segment their audience, and tailor products, services, and marketing strategies to meet specific needs. By leveraging customer analytics, organizations can enhance customer satisfaction, improve retention rates, and increase overall business performance. It often involves the use of data analysis tools, customer relationship management (CRM) systems, and predictive modeling to make informed decisions.

What are the key skills and qualifications needed to thrive in customer analytics?

To thrive in Customer Analytics, you need strong analytical skills, proficiency in statistics, and a background in fields like mathematics, business, or data science. Familiarity with technical tools such as SQL, Python or R, and experience with data visualization platforms like Tableau or Power BI are typically required. Excellent communication, problem-solving, and business acumen are important soft skills for translating data insights into actionable strategies. These skills ensure you can extract meaningful customer insights, drive business decisions, and contribute to organizational growth.

How do professionals in customer analytics typically collaborate with marketing and product teams?

Customer Analytics professionals frequently work closely with marketing and product teams to translate data insights into actionable strategies. They often participate in cross-functional meetings, sharing findings from customer behavior analyses to help refine marketing campaigns or inform product enhancements. This collaboration requires strong communication skills, as they must present complex data in a way that is accessible to non-technical stakeholders. The role often bridges the gap between raw data and business strategy, making teamwork and adaptability essential for success.

What is the difference between Customer Analytics vs Customer Data Analyst?

AspectCustomer AnalyticsCustomer Data Analyst
Primary FocusAnalyzing customer data to identify trends and insights for strategic decision-makingCollecting, cleaning, and interpreting customer data for reporting and operational purposes
Skills & CertificationsData analysis, statistical skills, knowledge of analytics tools, possibly marketing backgroundData management, SQL, Excel, basic analytics skills, often with a focus on data reporting
Work EnvironmentMarketing, business intelligence teams, often in data-driven companiesData teams, IT departments, or customer service units within organizations

Customer Analytics professionals focus on deriving strategic insights from customer data to inform marketing and business decisions. Customer Data Analysts handle data collection and reporting tasks to support operational needs. While both roles require data skills and work with customer data, Customer Analytics emphasizes strategic analysis, whereas Customer Data Analysts focus on data management and reporting.

What does a customer analytics do?

A customer analytics professional analyzes customer data to identify patterns, preferences, and behaviors that can inform marketing strategies and improve customer experience. They often use tools like SQL, Excel, and data visualization software to interpret large datasets and support business decision-making.
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What are the most commonly searched types of Customer Analytics jobs?

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Customer Analytics jobs near you
Infographic showing various Customer Analytics job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.

Manager, Customer Analytics & Insights

Boston, MA • On-site

Jazz Pharmaceuticals
Manufacturing • 1 - 5K employees
Learn more about Jazz Pharmaceuticalsexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

If you are a current Jazz employee please apply via the Internal Career site.

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high-performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Manager, Customer Analytics & Insights, plays a key role in delivering data-driven insights that support franchise strategy, performance tracking, and business decisions. Reporting to the Director, Customer Analytics & Insights, this role is responsible for conducting secondary data analytics, supporting primary market research, and translating findings into clear, actionable recommendations. This individual works within a matrixed environment and across multiple customer types to balance analytical execution, insight synthesis, and collaboration to help improve customer experience outcomes.

Essential Functions/ResponsibilitiesAnalytics and Insight Generation
  • Conduct in-depth analysis of secondary data sources (e.g., claims, EHR/EMR, specialty pharmacy, Rx, CRM, media/omnichannel ecosystem)
  • Synthesize insights across data sources, identifying broader trends and implications to inform brand planning, lifecycle strategy, performance optimization, and HCP/patient journeys.
  • Apply advanced data analytics techniques and structured analytical approaches, including segmentation, to distinguish patterns, drivers, and opportunities.
  • Develop and maintain standardized dashboards, reports, and analytical tools that enable ongoing monitoring of brand and portfolio performance.
  • Support data quality and consistency efforts, including validation and alignment across data sources and reporting outputs.
Market Research and Voice of Customer
  • Design and execute qualitative and quantitative primary market research to understand needs and behaviors across customer types (HCPs, HCOs, patients, medical/KOLs, payers).
  • Integrate primary research and secondary data insights to provide a comprehensive view of customer perspectives and needs.
  • Interpret and communicate research findings to cross-functional stakeholders, translating results into clear implications for brand strategy and execution.
  • Perform and interpret strategic market, competitive, and landscape analyses.
Cross-Functional Collaboration and Continuous Improvement
  • Partner with stakeholders across Commercial, Medical, and Market Access, to uncover key business questions and deliver relevant, integrated insights.
  • Collaborate with data strategy and technology teams to align on data sources, methodologies, and analytical outputs.
  • Support the development of standardized analytical frameworks to improve efficiency and capability.
  • Identify opportunities to enhance research processes, tools, and best practices with a continuous growth mindset.
Required Knowledge, Skills, and Abilities
  • Experience analyzing secondary pharmaceutical data sources, such as claims, EHR/EMR, specialty pharmacy, and/or prescriber-level data.
  • Strong proficiency with primary market research methodologies, including qualitative (e.g., interviews, focus groups) and quantitative approaches (e.g., surveys, segmentation).
  • Proficiency with analytics, visualization, and querying tools (e.g., Power BI, Tableau, Excel, SQL, Python, R, or SAS).
  • Experience with pharma or healthcare datasets (e.g., IQVIA DDD, Xponent, patient claims data)
  • Structured problem-solving skills, with the ability to break down complex business questions into practical analytical solutions.
  • Track record of being a collaborative team player, self-starter, and adaptive to meeting the evolving needs of a fast-paced matrixed organization.
Required/Preferred Education and Licenses
  • Bachelor’s degree in a quantitative, scientific, business, or related field required.
  • 4 to 6+ years of progressive experience in analytics, market research, or consulting.
  • Advanced degree (MBA or relevant graduate degree) preferred.
  • Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.

#LI-Remote

Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.

FOR US BASED CANDIDATES ONLY

Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $120,000.00 - $180,000.00

Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis.

At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan.

The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: https://careers.jazzpharma.com/benefits.html.

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