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Senior Customer Insights Analyst Jobs (NOW HIRING)

Grand Circle LLC

Customer Insights Analyst

Boston, MA · On-site

$110K - $130K/yr

Customer Insights Analyst Reporting to: SVP, Strategic Analytics Department: Strategic Analytics Location: Boston, MA (Hybrid) Position Summary Grand Circle Corporation is the leader in international ...

Assa Abloy

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

... Insights Analyst - Voice of Customer (VoC) & Qualitative Insights . This is a key member of the ... senior leadership. This role will be based in Lake Forest, CA working on a hybrid schedule. We are ...

ASSA ABLOY

Customer Insights Analyst

Lake Forest, CA

$80/hr

... Insights Analyst - Voice of Customer (VoC) & Qualitative Insights . This is a key member of the ... senior leadership. This role will be based in Lake Forest, CA working on a hybrid schedule. We are ...

Quid

Insights Analyst

Santa Clara, CA · On-site +1

$85K - $90K/yr

They learn the customer's industry, use cases, and internal process to anticipate clients' needs ... You will establish trust-based relationships, serve senior executives with critical insights, and ...

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How much do senior customer insights analyst jobs pay per year?

As of Aug 25, 2026, the average yearly pay for senior customer insights analyst in the United States is $102,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What does a senior customer insights analyst do?

A Senior Customer Insights Analyst is responsible for analyzing customer data to uncover trends, preferences, and behaviors that help organizations make informed business decisions. They use a mix of quantitative and qualitative methods to gather insights from surveys, sales data, feedback, and market research. Senior analysts typically lead projects, collaborate with cross-functional teams, and present findings to stakeholders to drive customer-centric strategies. Their work directly impacts product development, marketing campaigns, and overall customer experience improvements.

How does a senior customer insights analyst typically collaborate with cross-functional teams to drive business decisions?

As a Senior Customer Insights Analyst, you will regularly partner with marketing, product, and sales teams to translate data-driven insights into actionable strategies. This collaboration often involves presenting findings in clear, compelling ways and participating in cross-departmental meetings to align on customer needs and business objectives. You may also work closely with data engineers to ensure accurate data collection and reporting, and with leadership to prioritize research initiatives that support key business goals. Strong communication and project management skills are essential for effectively influencing decisions and driving impactful outcomes.

What are the key skills and qualifications needed to thrive as a senior customer insights analyst, and why are they important?

To thrive as a Senior Customer Insights Analyst, you need strong analytical skills, experience with market research methodologies, and typically a degree in marketing, statistics, or a related field. Expertise in data analysis tools like SQL, Python, Tableau, and proficiency with survey platforms is often required. Excellent communication, critical thinking, and stakeholder management skills help translate insights into actionable business recommendations. These capabilities are crucial for driving strategic decisions and enhancing customer understanding in a competitive market.
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Senior Customer Insights Analyst jobs near you
Infographic showing various Senior Customer Insights Analyst job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $102,527 per year, or $49.3 per hour.

Customer Insights Analyst

Grand Circle LLC

Boston, MA • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Customer Insights Analyst
Reporting to: SVP, Strategic Analytics
Department: Strategic Analytics
Location: Boston, MA (Hybrid)
Position Summary
Grand Circle Corporation is the leader in international travel, adventure and discovery for Americans aged 50+. Headquartered in Boston MA, and with more than 35 offices globally, more than two million Americans have traveled with our award-winning travel brands: Grand Circle Cruise Line, Overseas Adventure Travel and Grand Circle Travel.
We're looking for a Customer Insights Analyst to transform how we understand and predict customer behavior. Embedded within the Strategic Analytics department, you will use data to shape brand development and bring value to customers and business teams. This role sits at the intersection of advanced analytics, customer intelligence, and business strategy.
Key Responsibilities
  • Analyze customer behavior patterns to identify actionable insights and opportunities for targeted marketing interventions
  • Collaborate with data engineering and BI to ensure data quality and reporting accessibility
  • Define and monitor KPIs that align with business objectives
  • Build conceptual dashboards that track customer journeys and identify optimization opportunities
  • Partner with brand, marketing, and other business teams to translate analytical findings into measurable business impact
  • Tell data-driven stories that convince and influence leaders using clear insights and recommendations
  • Develop predictive models for key business metrics including churn, lifetime value, and propensity scoring
  • Design and run experiments to test hypotheses about customer engagement and measure impact of strategic initiatives

Qualifications
  • 2+ years in data analysis, preferably in a subscription or loyalty focused B2C environment
  • Advanced SQL proficiency (complex queries, window functions, and optimization)
  • Strong statistical foundation with hands-on experience in regression, classification, clustering, and time series analysis
  • Proficiency in Python or R for analysis and modeling
  • Experience with BI tools (Tableau, PowerBI, Looker, or similar)
  • Proven ability to communicate the results and recommendations of your analysis to senior leadership
  • Bachelor's degree in Statistics, Mathematics, Computer Science, Economics, or quantitative field

Technical Skills
  • Experience working with cloud data warehouses and large-scale datasets
  • Proficiency with version control and collaborative development practices
  • Understanding of data pipeline concepts and ETL processes
  • Familiarity with cloud computing platforms and services
  • Knowledge of data governance and security best practices

Nice to Have
  • Experience with customer data platforms or marketing automation
  • Knowledge of machine learning frameworks (scikit-learn, XGBoost, TensorFlow)
  • A/B testing and experimental design expertise
  • Familiarity with causal inference methodologies and experimentation techniques
  • Prior experience in travel or hospitality industry

Total Rewards
The base salary range for this role is $110,000 - $130,000 annually for employees based in Boston, MA. Final compensation may vary and will be determined based on factors such as relevant experience, skills, internal equity, and geographic location. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:
  • Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
  • Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day - and Summer Fridays. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
  • Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
  • Your future, secured: 401(k) with company match, life insurance, and disability coverage
  • Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
  • Extra perks: Commuter benefits, FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community

To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.org.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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