1

Voice Of Customer Analyst Jobs (NOW HIRING)

Senior Voice of the Customer Analyst

$90K - $119K/yr

We're hiring a Senior Voice of the Customer (VOC) Analyst to stand up this function. This is a high-visibility individual contributor role within Customer Operations, responsible for building the VOC ...

The Voice of Customer (VoC) Program Lead will bring that belief to life by turning feedback into ... Aggregate and analyze feedback from diverse sources (surveys, interviews, support tickets, sales ...

The Voice of Customer (VoC) Program Lead will bring that belief to life by turning feedback into ... Aggregate and analyze feedback from diverse sources (surveys, interviews, support tickets, sales ...

Sr. Analyst, Digital Voice of the Customer

Irvine, CA · On-site

$94K - $125K/yr

The Digital Voice of the Customer (VOC) Sr. Analyst should be first and foremost passionate, curious, and relentless about the customer experience. You will be responsible for proactively tracking ...

By combining customer feedback, operational data, behavioral analytics, and Voice of Customer insights, this role identifies opportunities to improve customer acquisition, conversion, retention ...

next page

Showing results 1-20

Voice Of Customer Analyst information

See salary details

$14

$29

$48

How much do voice of customer analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for voice of customer analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a Voice Of Customer Analyst job?

A Voice Of Customer (VoC) Analyst is responsible for gathering, analyzing, and interpreting customer feedback to help businesses improve their products, services, and overall customer experience. They use surveys, reviews, and other data sources to identify trends, pain points, and opportunities for improvement. VoC Analysts work closely with different teams to provide actionable insights and enhance customer satisfaction. Their role often involves using data analytics tools, customer sentiment analysis, and reporting to influence business decisions.

What are the typical responsibilities of a Voice Of Customer Analyst in a day-to-day role?

A Voice Of Customer Analyst is responsible for gathering, analyzing, and reporting on customer feedback from various channels, such as surveys, social media, and direct interactions. On a typical day, you may run data extraction processes, identify trends or recurring issues in customer sentiments, and collaborate with cross-functional teams to share findings and strategize solutions. You might also create presentations for stakeholders, participate in team meetings, and recommend process or product improvements based on your analysis. This role involves a mix of independent analysis and team-based collaboration, offering valuable insights that shape customer experience strategies.

What are the key skills and qualifications needed to thrive in the Voice Of Customer Analyst position, and why are they important?

To thrive as a Voice Of Customer Analyst, you need strong analytical skills, proficiency in data interpretation, and experience with customer feedback programs, often supported by a relevant degree in business, marketing, or data analytics. Familiarity with tools like Qualtrics, Medallia, Salesforce, and Excel or other analytics platforms is typically expected, and certifications in customer experience or data analysis can be beneficial. Excellent communication, active listening, and problem-solving abilities help you turn customer insights into actionable business recommendations. These combined skills ensure you can gather meaningful feedback, analyze it effectively, and drive improvements that enhance customer satisfaction and business performance.

More about Voice Of Customer Analyst jobs
What cities are hiring for Voice Of Customer Analyst jobs? Cities with the most Voice Of Customer Analyst job openings:
What states have the most Voice Of Customer Analyst jobs? States with the most job openings for Voice Of Customer Analyst jobs include:
Infographic showing various Voice Of Customer Analyst job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 87% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.
Analyst/Sr Analyst, Voice of Customer Programs

Analyst/Sr Analyst, Voice of Customer Programs

American Airlines

Fort Worth, TX • Remote

$84K - $111K/yr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago


American Airlines rating

8.1

Company rating: 8.1 out of 10

Based on 367 frontline employees who took The Breakroom Quiz

5th of 26 rated airlines


Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role supports American Airlines’ enterprise-wide Voice of Customer program by optimizing the Qualtrics listening and analytics platform across all major feedback channels. It partners closely with IT, Customer Analytics, Digital, Reservations, Customer Relations, and Qualtrics teams to ensure customer feedback is actionable, reliable, and aligned with business priorities. The work directly shapes how the company understands customer sentiment and influences decisions that impact millions of travelers.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

  • Support the optimization of the Qualtrics customer listening platform across all customer feedback channels, inclusive of surveys and unsolicited customer feedback (i.e. contact center interactions, social media, customer relations, etc.).
  • Contribute to the design, deployment, and performance of post‑trip surveys, aa.com and mobile app surveys, Reservations surveys, and Customer Relations surveys.
  • Collaborate with Customer Experience Analytics to translate feedback into insights that drive operational and customer‑experience improvements.
  • Develop and maintain dashboards, reporting structures, and automated workflows that support enterprise listening strategies.
  • Ensure survey methodologies, sampling strategies, and feedback mechanisms align with best practices and business needs.
  • Support internal stakeholders seeking customer feedback insights or platform enhancements.
All you'll need for success

Minimum Qualifications – Education & Prior Job Experience 

  • Bachelor’s degree in Business, Marketing, Analytics, Customer Experience, or a related field; or equivalent experience/training.
  • Experience  with customer feedback platforms, preferably Qualtrics or similar enterprise listening tools.

Preferred Qualifications – Education & Prior Job Experience  

  • Master’s degree in a related field.
  • Experience  supporting enterprise‑level Voice of Customer programs.
  • Familiarity with airline, travel, or hospitality industry customer‑experience programs.
  • Experience with API integrations, workflow automation, or digital feedback systems.
  • Familiarity with data visualization tools (e.g., Tableau, Power BI).
  • Experience working with customer analytics teams or advanced customer‑insight methodologies.

Skills, Licenses, and Certifications

  • Qualtrics (or similar enterprise listening tool)  experience, including survey design and programming, analytics interpretation, and dashboard creation
  • Ability to identify trends, diagnose issues, and recommend data driven improvement
  • Familiarity with  survey design, sampling, and customer experience measurement methodologies.
  • Demonstrated ability to collaborate with cross functional teams, including IT and analytics partners.
  • Excellent communication skills with the ability to translate data into clear, actionable insights.
  • Strong organizational skills and ability to manage multiple projects simultaneously.
  • Strong written and verbal communication, stakeholder engagement, and presentation abilities
What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.


What American Airlines employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom