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Voice Of Customer Analyst Jobs (NOW HIRING)

Liberty Latin America Communications, Inc.

PR · On-site

... maintaining Voice of the Customer (VOC) reporting and platform activities, and contributing ... Analyze customer feedback and other relevant performance signals to identify customer experience ...

CosmoProf

CRM & LOYALTY ANALYTICS ANALYST

Plano, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze the performance of CRM and marketing campaigns (email, SMS, push, direct mail) and recommend opportunities to improve performance, targeting, and incremental revenue. * Test vs. Control ...

Assa Abloy

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

  • Medical

  • Retirement

  • PTO

... Analyst - Voice of Customer (VoC) & Qualitative Insights ... This is a key member of the Corporate Customer Insights team, supporting the Voice of the Customer ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... analyzing data, implementing technology, and influencing executive-level decisions ... Voice of Customer * Develop and scale a robust Voice of Customer program that identifies trends ...

Agri-Mark

Key Customer Analyst

Waitsfield, VT · On-site

$58/hr

  • Retirement

Key Customer Analyst How would we describe a career with Agri-Mark/McCadam/Cabot Creamery ... More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work ...

Sally Beauty

CRM & LOYALTY ANALYTICS ANALYST

Plano, TX · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze the performance of CRM and marketing campaigns (email, SMS, push, direct mail) and recommend opportunities to improve performance, targeting, and incremental revenue. * Test vs. Control ...

Agri-Mark/Cabot Creamery

Key Customer Analyst

Waitsfield, VT · On-site

$58/hr

  • Retirement

More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work ... As a Key Customer Analyst, you will support several of our top customers in order management, sales ...

Figma

Voice of the Customer Program Manager

They are seeking a strategic, data-driven Voice of the Customer Program Manager to build and run a ... Strong analytical and communication skills, with a demonstrated ability to translate data into ...

Figma

Voice of the Customer Program Manager

San Francisco, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build ... Strong analytical and communication skills, with a demonstrated ability to translate data into ...

LettrLabs

VP of Customer Success

Los Angeles, CA

Build a Voice of Customer program -- case studies and customer proof points -- that fuels marketing ... Bring strong hands-on analytical rigor -- comfortable building pivot tables and analyzing customer ...

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How much do voice of customer analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for voice of customer analyst in the United States is $29.69, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $35.58 per hour, depending on experience, location, and employer.

What is a voice of customer analyst?

A Voice Of Customer (VoC) Analyst is responsible for gathering, analyzing, and interpreting customer feedback to help businesses improve their products, services, and overall customer experience. They use surveys, reviews, and other data sources to identify trends, pain points, and opportunities for improvement. VoC Analysts work closely with different teams to provide actionable insights and enhance customer satisfaction. Their role often involves using data analytics tools, customer sentiment analysis, and reporting to influence business decisions.

What are the typical responsibilities of a voice of customer analyst?

A Voice Of Customer Analyst is responsible for gathering, analyzing, and reporting on customer feedback from various channels, such as surveys, social media, and direct interactions. On a typical day, you may run data extraction processes, identify trends or recurring issues in customer sentiments, and collaborate with cross-functional teams to share findings and strategize solutions. You might also create presentations for stakeholders, participate in team meetings, and recommend process or product improvements based on your analysis. This role involves a mix of independent analysis and team-based collaboration, offering valuable insights that shape customer experience strategies.

What are the key skills and qualifications needed to thrive as a voice of customer analyst?

To thrive as a Voice Of Customer Analyst, you need strong analytical skills, proficiency in data interpretation, and experience with customer feedback programs, often supported by a relevant degree in business, marketing, or data analytics. Familiarity with tools like Qualtrics, Medallia, Salesforce, and Excel or other analytics platforms is typically expected, and certifications in customer experience or data analysis can be beneficial. Excellent communication, active listening, and problem-solving abilities help you turn customer insights into actionable business recommendations. These combined skills ensure you can gather meaningful feedback, analyze it effectively, and drive improvements that enhance customer satisfaction and business performance.

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Voice Of Customer Analyst jobs near you
Infographic showing various Voice Of Customer Analyst job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $61,756 per year, or $29.7 per hour.

Global Customer Insights & Voice of the Customer Lead

Stellantis

Auburn Hills, MI • On-site

Full-time

Posted 3 days ago

New

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

13th of 44 rated automakers

Job description

The Global Customer Insights & VoC Lead will lead the global customer insights and Voice of the Customer capability for Global Customer Care. This role will bring together customer feedback, case data, operational metrics, digital signals, supplier inputs and other insights sources to identify customer pain points, backlog drivers and improvement opportunities. The role is responsible for translating those insights into clear recommendations and working with cross-functional partners to drive actions that improve customer outcomes, reduce avoidable demand and address the root causes of case backlog.
Key Responsibilities:
  • Lead the global VoC roadmap, governance model and regular insight review process across Customer Care and key business partners.
  • Own the outer loop of customer feedback by identifying systemic issues, assigning clear business owners and driving actions that reduce backlog, repeat contacts, avoidable demand and customer effort.
  • Build an integrated customer insights capability that connects direct feedback, indirect feedback, case management data, digital analytics, operational metrics, quality intelligence, and supplier performance data.
  • Translate complex data into clear insights, root-cause findings, business implications, and recommendations for executive and operational audiences.
  • Partner with Product, Quality, Technical Service, Engineering, Customer Experience, Operations, Analytics, Supply Chain, IT, regional Customer Care teams and suppliers to identify customer knowledge gaps and prioritize improvement opportunities.
  • Establish dashboards, scorecards, and KPI definitions that connect customer sentiment, backlog drivers, operational performance, cost to serve, and business outcomes.
  • Measure the impact of VoC-driven actions on customer experience, backlog reduction, operational efficiency, supplier performance, and customer effort.

Basic Qualifications:
  • Bachelor's degree in Business, Analytics, Data Science, Statistics, Economics, Engineering, Marketing, Customer Experience or a related field
  • 8+ years of experience in Voice of the Customer, Customer Experience, customer insights, analytics, business intelligence, transformation, performance management or operational excellence
  • Strong ability to translate data into business action by bridging business stakeholders, data engineering, BI, analytics, digital and IT teams
  • Experience leading enterprise or global VoC/CX programs, customer insights platforms, analytics operating models or cross-functional transformation initiatives
  • Experience using customer insights to identify root causes, influence process or product improvements, reduce avoidable demand and improve measurable customer and business outcomes
  • Enterprise VoC and customer insights leadership with the ability to build, scale and mature a global customer insights capability beyond survey administration or reporting
  • Demonstrated ability to integrate disparate data sources and connect customer feedback with operational, financial, digital, supplier and case management data
  • Strong analytical storytelling skills, including the ability to move from data and trends to root causes, business implications, recommendations, and measurable action
  • Proven ability to influence senior stakeholders and cross-functional partners without direct authority, especially where accountability for action sits outside Customer Care
  • Strong understanding of contact center operations, case management, backlog dynamics, customer journey friction, quality intelligence and customer effort reduction
  • Experience with BI, analytics, VoC survey, text analytics, speech analytics, journey analytics, or customer data platforms
  • High standards for data quality, governance, and insight credibility; comfortable challenging assumptions and aligning stakeholders around common definitions and measures

Preferred Qualifications:
  • Automotive, mobility, consumer services, contact center, digital experience or enterprise transformation experience
  • Advanced degree or relevant certifications
  • Experience working in a global, multi-region environment with complex stakeholder groups, outsourced operations, suppliers or matrixed business functions
  • Familiarity with tools such as Power BI, Qlik, Tableau, Qualtrics, Medallia, Excel or similar platforms

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