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Saas Customer Support Remote Jobs (NOW HIRING)

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... Ability to do demos and great presentations using Remote Online Meetings or Webinars Ability to ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... Ability to do demos and great presentations using Remote Online Meetings or Webinars Ability to ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...

Promoboxx

Customer Support Specialist

Boston, MA · Remote

$19.50 - $26.25/hr

Can get you in the door of a SaaS company even without tech/SaaS job experience * ACTUALLY values ... Is fully remote ...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO ...

Promoboxx

Customer Support Specialist

Boston, MA · On-site +1

$19.50 - $26.50/hr

Can get you in the door of a SaaS company even without tech/SaaS job experience * ACTUALLY values ... Is fully remote ...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Contact HirexHire for more client information THE ROLE Our client is seeking a Customer Support ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Contact HirexHire for more client information THE ROLE Our client is seeking a Customer Support ...

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Saas Customer Support Remote information

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How much do saas customer support remote jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for saas customer support remote in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a SaaS Customer Support Remote position?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS Customer Support Representative, and why are they important?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.
More about Saas Customer Support Remote jobs
What cities are hiring for Saas Customer Support Remote jobs? Cities with the most Saas Customer Support Remote job openings:
What are the most commonly searched types of Saas Customer Support jobs? The most popular types of Saas Customer Support jobs are:
What states have the most Saas Customer Support Remote jobs? States with the most job openings for Saas Customer Support Remote jobs include:
What job categories do people searching Saas Customer Support Remote jobs look for? The top searched job categories for Saas Customer Support Remote jobs are:
Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Account Executive (SaaS)

HappyFox

Remote

Full-time

Medical, Dental, Vision, Life, PTO

Posted 2 days ago

Job description

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution. We offer competitive salaries and a high-energy work environment with opportunities to grow. To learn more about our company, visit our website at www.happyfox.com.


Responsibilities:

Selling HappyFox value proposition to inbound prospects
Engaging with C-level executives, IT Directors and Customer Support leaders and decision makers at prospective companies
Building relationship with stakeholders during and after the sales
Ability to understand current pain points of the business and deliver HappyFox solution
Provide consistent feedback to Product and Marketing team on customer expectations, preferences and appreciations

Requirements:

Ability to do demos and great presentations using Remote Online Meetings or Webinars
Ability to take deals to closure
Excellent clarity in communication
Consultative approach to successfully close complex sales cycles
Ability to quickly build rapport
Exhibit a consistent track record of top performance
Bring in positive-energy, strong work ethic, self-discipline and good time management skills
Experience selling SaaS products is required

Benefits:

Competitive pay (base + performance) with growth opportunity within the company
Casual and high energy work environment where you could see your ideas win
Health Insurance, Dental, Vision and Life Insurance
Paid Vacation

Employment Type: FULL_TIME

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