ZipRecruiter

Log In

2

Saas Customer Support Remote Jobs (NOW HIRING)

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... Ability to do demos and great presentations using Remote Online Meetings or Webinars Ability to ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... Ability to do demos and great presentations using Remote Online Meetings or Webinars Ability to ...

Cynet Systems

Customer Support - Remote / Telecommute

$23 - $25/hr

Working with internal operations teams on fulfillment of and supporting subscription customer needs. * Aligning and working with BA teams on key support priorities. * Working with the Worldwide team ...

TransUnion

SaaS Customer Experience Consultant

$20.25 - $25/hr

This is a remote position which may require occasional in-person attendance at work-related events ... Provide operational support, for the customers under your management, for all issues related to our ...

TransUnion

SaaS Customer Engagement Consultant

$20.25 - $25/hr

... while supporting long-term growth and retention. This is a remote position which may require ... Strong understanding of SaaS platforms, customer adoption strategies, and customer lifecycle ...

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

... support, retention, and expansion for mid-market and enterprise customers. Position: Vice President of Customer Success Company: B2B SaaS / CRM Technology Organization Location: Remote USA Schedule:

Valeo Resources

VP of Customer Success

$141K - $181K/yr

... support, retention, and expansion for mid-market and enterprise customers. Position: Vice President of Customer Success Company: B2B SaaS / CRM Technology Organization Location: Remote USA Schedule:

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... SaaS environment supporting enterprise customers. Where the role is located Anywhere in the US ...

next page

Showing results 1-20

All JobsSaas Customer Support JobsSaas Customer Support Remote Jobs

Saas Customer Support Remote information

See salary details

$10

$23

$57

How much do saas customer support remote jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for saas customer support remote in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a SaaS customer support remote?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS customer support representative?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.
More about Saas Customer Support Remote jobs

What cities are hiring for Saas Customer Support Remote jobs?

Cities with the most Saas Customer Support Remote job openings:

What are the most commonly searched types of Saas Customer Support jobs?

The most popular types of Saas Customer Support jobs are:

What states have the most Saas Customer Support Remote jobs?

States with the most job openings for Saas Customer Support Remote jobs include:

What job categories do people searching Saas Customer Support Remote jobs look for?

The top searched job categories for Saas Customer Support Remote jobs are:

Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.

Account Executive (SaaS)

HappyFox

Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 22 days ago

Job description

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution. We offer competitive salaries and a high-energy work environment with opportunities to grow. To learn more about our company, visit our website at www.happyfox.com.


Responsibilities:

Selling HappyFox value proposition to inbound prospects
Engaging with C-level executives, IT Directors and Customer Support leaders and decision makers at prospective companies
Building relationship with stakeholders during and after the sales
Ability to understand current pain points of the business and deliver HappyFox solution
Provide consistent feedback to Product and Marketing team on customer expectations, preferences and appreciations

Requirements:

Ability to do demos and great presentations using Remote Online Meetings or Webinars
Ability to take deals to closure
Excellent clarity in communication
Consultative approach to successfully close complex sales cycles
Ability to quickly build rapport
Exhibit a consistent track record of top performance
Bring in positive-energy, strong work ethic, self-discipline and good time management skills
Experience selling SaaS products is required

Benefits:

Competitive pay (base + performance) with growth opportunity within the company
Casual and high energy work environment where you could see your ideas win
Health Insurance, Dental, Vision and Life Insurance
Paid Vacation

Employment Type: FULL_TIME

Apply