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Saas Customer Support Remote Jobs (NOW HIRING)

Bilt

Customer Support - Remote

$50K - $55K/yr

As a Customer Support Team Member , you will serve as the first point of contact for our members through chat support and handling support tickets. Please note, this role will require a nights ...

Bilt

Customer Support - Remote

$17.50 - $22.25/hr

Customer Support Team Member Bilt is the membership for where you live. What started as a way to reward people on their largest expense has turned into an ecosystem connecting our members, property ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... Ability to do demos and great presentations using Remote Online Meetings or Webinars Ability to ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... Ability to do demos and great presentations using Remote Online Meetings or Webinars Ability to ...

Jobgether

Customer Support Agent Tier 1

$19.25 - $25.50/hr

Customer Support Agent Tier 1 This is a great opportunity to join a remote-first team supporting a leading SaaS platform used across a global B2B industry. As the first point of contact for customers ...

Fireflies.ai

Customer Support

$18.75 - $25.25/hr

Customer Support Role We're seeking a self-starter with a proven track record in SaaS customer ... Strong prioritisation and time management skills; thrives in async, remote setups * Confident ...

TransUnion

SaaS Customer Experience Consultant

$20.25 - $25/hr

Consultant, Customer Experience As a SaaS - Customer Success Consultant you own first line support ... This is a remote position which may require occasional in-person attendance at work-related events ...

Jobgether

$14.50 - $19.25/hr

This is a great opportunity to join a remote-first team supporting a leading SaaS platform used across a global B2B industry. As the first point of contact for customers, you will play a key role in ...

AutogenAI

Customer Support Agent, AI SaaS

$19.25 - $25.50/hr

... be remote based in the following East Coast States: Pennsylvania, Rhode Island, New York, New ... Familiarity with SaaS products, startups, and the customer support landscape, particularly in B2B ...

Jobgether

Customer Support Agent Tier 1

$19.25 - $25.50/hr

This is a great opportunity to join a remote-first team supporting a leading SaaS platform used across a global B2B industry. As the first point of contact for customers, you will play a key role in ...

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Saas Customer Support Remote information

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$10

$23

$57

How much do saas customer support remote jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for saas customer support remote in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $26.44 per hour, depending on experience, location, and employer.

What is a SaaS Customer Support Remote position?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS Customer Support Representative, and why are they important?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.
More about Saas Customer Support Remote jobs
What cities are hiring for Saas Customer Support Remote jobs? Cities with the most Saas Customer Support Remote job openings:
What are the most commonly searched types of Saas Customer Support jobs? The most popular types of Saas Customer Support jobs are:
What states have the most Saas Customer Support Remote jobs? States with the most job openings for Saas Customer Support Remote jobs include:
What job categories do people searching Saas Customer Support Remote jobs look for? The top searched job categories for Saas Customer Support Remote jobs are:
Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,196 per year, or $23.2 per hour.
Customer Support - Remote

Customer Support - Remote

Bilt

Remote

$50K - $55K/yr

Other

Medical, Retirement, PTO

Posted 14 days ago

Job description

What's the role?
As a Customer Support Team Member, you will serve as the first point of contact for our members through chat support and handling support tickets. Please note, this role will require a nights, overnights or weekends schedule (e.g., Thursday-Monday or 4PM-midnight). We will provide comprehensive training to ensure you are thoroughly knowledgeable about our product, enabling you to offer our members exceptional support and resolve their initial inquiries with care.
**This position has a start date of August 17th, 2026. All new hires are required to attend in-person onboarding training in New York City for their first week (August 16th-21st, 2026). Training will continue for an additional 4 weeks and requires full-time availability from 9AM to 6PM ET with 100% attendance. Candidates with pre-scheduled commitments or availability conflicts during these hours will not be eligible for this cohort.**
In this role, you will...
  • Respond to member inquiries through our chat platform as the first line of support
  • Handle entry-level support tickets related to payment, loyalty, and general questions within the Bilt Rewards platform
  • Triage incoming tickets, identify emerging trends, and escalate complex issues to relevant internal departments
  • Document member interactions and escalate ongoing patterns to senior team members
  • Collaborate remotely with internal teams and our BPO partners to address and resolve member issues effectively
  • Develop a deep understanding of our products, features, and services through comprehensive training programs
  • Stay updated on new product releases and enhancements to effectively communicate benefits to members as the company scales
  • Maintain organization and patience while understanding the specifics of each member's needs and the unique nuances of each partner's business operations
  • Adapt to diverse business models and tailor your support approach to meet individual member needs
  • Provide exceptional customer service through digital channels, even when handling complex inquiries
In terms of qualifications, we're seeking:
  • 0-2+ years of professional experience in customer support, operations, or related field
  • Extremely organized with strong written and verbal skills.
  • A team player who's able to learn new platforms quickly and is patient and adaptable in a fast-paced environment.
  • Driven to take on new responsibilities, with an ability to stay focused on assigned tasks.
  • Strong attention to detail with the intelligence to use critical thinking for solutions. Flexibility - We are disrupting an industry so changes to traditional processes should be expected.
  • Ability to deal with extremely confidential and sensitive information.
Benefits:
  • Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
  • Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership, wellness stipends, family programs and more, on us. We've got you and your family covered from day one.
  • 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we're here to help you get there.
  • Commuter FSAs - We believe the best ideas come from being together in one place. We just don't think getting there should be so expensive.
  • UNLIMITED PTO - Because we believe that working hard shouldn't mean always working. Take time for you as often as you need it.
  • Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.

At Bilt, we believe in transparency and we do our best to make sure the company and our candidates are on the same page as it relates to compensation. In addition to posting salary ranges for our open roles, candidates should expect to be asked about compensation expectations and requirements early on in their interview process. Our goal is to highlight when expectations and Bilt's salary range may be out of sync, and work with the candidate to determine whether it makes sense to continue conversations.
We are considering candidates with differing levels of expertise for this position. Leveling will be based upon your experience and performance in the interview process.
Where a new hire falls within a range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Bilt's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Bilt rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
The salary range for a Customer Support Team Member is $50,000 - 55,000 and will be eligible for equity and an annual performance-based bonus.

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