Senior Saas Customer Support Jobs (NOW HIRING)

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign is looking for a self-motivated Sr. SaaS Engineer to help us build, maintain, and rationalize our internal SaaS ecosystem. This role will involve day-to-day management of SaaS applications critical to our business, enforcing vendor management and SaaS policies, and working with business stakeholders to maximize the value delivery of their SaaS portfolios. This role will lead the architecture, governance, and optimization of enterprise collaboration and productivity platforms, ensuring scalability, reliability, security, and alignment with business objectives. You'll be joining our Cloud Applications team which comprises system engineers and administrators responsible for overall SaaS service ownership and strategy.

This position is an individual contributor role reporting to the Senior Manager, Cloud Apps.

Responsibility

• Partner with business stakeholders to architect, implement, configure and maintain corporate SaaS applications like Google Workspace, Okta, Microsoft Office 365, Slack, Lucidchart and others

• Deploy and maintain cloud-based applications, systems, and associated cloud infrastructure

• Help define our SaaS service blueprint and establish a cross-functional intake, management, and support model

• Build critical trust and relationships with business and technical stakeholders

• Orchestrate and automate key cloud-based business platforms throughout the company

• Define and evangelize new productivity and collaboration patterns to support a hybrid working environment

• Maintain a security-first approach to development, configuration, and administration

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic 

• Minimum of 8 years of related experience with a Bachelor's degree in Computer Science or related degree; or 5+ years of related experience with a Master's degree in Computer Science or related degree
• Experience architecting end to end collaboration and productivity solutions
• Experience deploying, administering, and supporting and migrating between SaaS applications and platforms in an enterprise environment

• Experience with Google Workspace at an SME/Admin level (ie. core applications, security tools, and identity management)

• Experience with Okta at an Admin-level including SAML/OIDC authentication, custom apps, SCIM provisioning, Attribute mapping, Okta Authentication rules, Global Session Timeout, Authentication Servers

• Experience with enterprise collaboration and communication platforms such as Slack, Box, SendGrid, Lucidchart, and related SaaS tools

• Experience with one of the programming or scripting languages, such as Python and Powershell

• Experience using REST APIs to integrate standalone SaaS applications into a broad architecture landscape

• Experience building lightweight business applications Google Workspace, Google Apps Script and AppSheet

• Experience communicating and collaborating with cross-functional teams for different projects

• Experience with Scrum, Agile and continuous integration and continuous deployment practices

• Experience with Microsoft Active Directory and Office 365 at an Admin-level

Preferred 

• Experience evaluating and implementing AI-powered productivity, automation, and workflow solutions within enterprise SaaS environments, including GenAI and agentic workflows
• Experience working with identity and access management including unified profiles and role based access control
• Experience in implementing data/apps/workflows with other SaaS systems
• Experience building custom APIs and RESTful services
• Proven experience with common cloud infrastructure platforms including AWS, Azure, and GCP
• Self starter with ability to effectively prioritize and execute tasks with minimal direction or supervision
• Strong team player willing to take responsibility, accountability and ownership
• Project management experience (handling projects and org wide application updates)
• Strong decision-making, critical thinking, and problem-solving capabilities in complex environments
• Excellent communication and interpersonal skills, with the ability to convey technical concepts to both technical and non-technical audiences
• Proven ability to educate, mentor, and share knowledge across all levels of the organization

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $132,700.00 - $206,800.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $126,500.00 - $182,500.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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