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Senior Saas Customer Support Jobs (NOW HIRING)

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

DocuSign

Sr. SaaS Engineer

San Francisco, CA · Hybrid

$123K - $168K/yr

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign ... Define and evangelize new productivity and collaboration patterns to support a hybrid working ...

Docusign

Sr. SaaS Engineer

San Francisco, CA · On-site

$123K - $168K/yr

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign ... Define and evangelize new productivity and collaboration patterns to support a hybrid working ...

DocuSign

Sr. SaaS Engineer

Seattle, WA · Hybrid

$118K - $163K/yr

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign ... Define and evangelize new productivity and collaboration patterns to support a hybrid working ...

CapTech Consulting

Senior SaaS Platform Engineer

Denver, CO · On-site

$107K - $147K/yr

This is not a traditional "support-only" role. You will serve as a technical owner and subject ... Customer-focused, but systems-minded-you fix root causes, not just symptoms * Comfortable operating ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

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Senior Saas Customer Support information

See salary details

$25K

$80.3K

$163.5K

How much do senior saas customer support jobs pay per year?

As of Jul 18, 2026, the average yearly pay for senior saas customer support in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

How do Senior SaaS Customer Support professionals typically collaborate with product and engineering teams to address complex client issues?

Senior SaaS Customer Support professionals often act as a bridge between clients and internal teams, especially when handling advanced technical issues. They work closely with product managers and engineers by gathering detailed client feedback, replicating reported problems, and prioritizing issues based on business impact. This collaboration ensures that solutions are both technically sound and aligned with customer needs, often leading to product improvements or feature enhancements. Regular cross-functional meetings and clear documentation are crucial for effective communication and timely resolution.

What are the key skills and qualifications needed to thrive as a Senior SaaS Customer Support specialist, and why are they important?

To thrive as a Senior SaaS Customer Support specialist, you need deep knowledge of SaaS platforms, troubleshooting expertise, and experience with customer service, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and product-specific certifications are typically required. Excellent communication, problem-solving skills, and the ability to manage escalations set strong candidates apart. These skills ensure efficient resolution of complex issues, high customer satisfaction, and the smooth operation of service delivery in a technical, fast-paced environment.

What is the difference between Senior Saas Customer Support vs Customer Success Manager?

AspectSenior Saas Customer SupportCustomer Success Manager
Primary FocusHandling technical support, troubleshooting, and resolving customer issuesProactively managing customer relationships to ensure product adoption and satisfaction
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport centers, technical teams, remote or on-siteCustomer accounts, client meetings, cross-functional teams
Industry UsageCommon in SaaS companies for support rolesCommon in SaaS and tech companies for client retention roles

While both roles serve SaaS customers, Senior Saas Customer Support focuses on resolving technical issues, whereas Customer Success Managers work proactively to ensure customer success and retention. Understanding these differences helps in choosing the right career path or job focus.

What are Senior SaaS Customer Support roles?

Senior SaaS (Software as a Service) Customer Support professionals are experienced specialists who assist customers using cloud-based software products. They handle complex technical issues, provide in-depth troubleshooting, and often mentor junior support staff. These roles require a strong understanding of the SaaS platform, excellent communication skills, and the ability to resolve escalated customer concerns efficiently. Senior support staff may also collaborate with product and engineering teams to improve the user experience and address recurring issues.
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Senior Saas Customer Support jobs near you
Infographic showing various Senior Saas Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Customer Support Associate - Enterprise SaaS (HappyFox)

HappyFox

$16.75 - $23/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted yesterday

Job description

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solutions. We offer competitive salaries and a high-energy work environment with opportunities to grow. To learn more about our company, visit our website at www.happyfox.com.

Responsibilities:

Deliver timely and effective support to enterprise clients through phone, tickets, and chat.
 Diagnose and resolve complex technical issues related to workflow automation, integrations, and configurations within the HappyFox platform.
Assist customers in the setup, configuration, and adoption of HappyFox platform best practices.
 Acquire and maintain an in-depth understanding of the HappyFox platform’s features and capabilities.
Collaborate with internal teams, including product development and engineering, to address escalated issues and relay customer feedback.
 Develop and update knowledge base articles and other support documentation to empower customers and enhance self-service options.
Proactively identify potential customer issues and implement preventive measures to reduce escalations.
 Consistently meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction scores.

Requirements:

2-5 years of experience in a customer support role, preferably within the B2B enterprise SaaS industry.
 Proven expertise in troubleshooting and supporting configurable software platforms.
Strong understanding of workflow automation principles and experience in configuring automated workflows.
 Hands-on experience with ticketing systems, CRM software, and other customer support tools.
Demonstrated technical aptitude with a proven ability to learn and adapt to new software and technologies quickly.
 Outstanding communication skills, both written and verbal, with the ability to articulate complex technical concepts clearly and effectively.
Excellent problem-solving and analytical abilities, with a keen attention to detail.
 Ability to thrive independently and collaboratively in a dynamic, fast-paced environment.
Positive attitude, empathy, and a genuine commitment to ensuring customer success.
 Proficiency with REST APIs, webhooks, and other integration technologies is required.
Familiarity with ITIL or similar IT service management frameworks is a plus.

Benefits:
 Competitive pay (base + performance) with growth opportunity within the company
Casual and high energy work environment where you could see your ideas win
 Health Insurance, Dental, Vision and Life Insurance

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