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Senior Saas Customer Support Jobs (NOW HIRING)

The Biopôle

Senior SaaS Sales Manager

Indiana, PA · On-site

$90 - $120/hr

About the role As a Senior SaaS Sales Manager, you will support the growth of Kisco's solutions across the life sciences sector. The role involves generating opportunities, managing complex sales ...

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

Buoyant

Sr. SaaS Configuration Specialist

Boston, MA · On-site

$75 - $126/hr

... experience to support the continued growth of our Resource Innovations software professional ... Conduct in-depth analysis of customer business drivers, key use cases, and high-level objectives to ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

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Senior Saas Customer Support information

See salary details

$25K

$80.3K

$163.5K

How much do senior saas customer support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior saas customer support in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a senior SaaS customer support?

Senior SaaS (Software as a Service) Customer Support professionals are experienced specialists who assist customers using cloud-based software products. They handle complex technical issues, provide in-depth troubleshooting, and often mentor junior support staff. These roles require a strong understanding of the SaaS platform, excellent communication skills, and the ability to resolve escalated customer concerns efficiently. Senior support staff may also collaborate with product and engineering teams to improve the user experience and address recurring issues.

What are the key skills and qualifications needed to thrive as a senior SaaS customer support specialist?

To thrive as a Senior SaaS Customer Support specialist, you need deep knowledge of SaaS platforms, troubleshooting expertise, and experience with customer service, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and product-specific certifications are typically required. Excellent communication, problem-solving skills, and the ability to manage escalations set strong candidates apart. These skills ensure efficient resolution of complex issues, high customer satisfaction, and the smooth operation of service delivery in a technical, fast-paced environment.

How do senior SaaS customer support professionals typically collaborate with product and engineering teams to address complex client issues?

Senior SaaS Customer Support professionals often act as a bridge between clients and internal teams, especially when handling advanced technical issues. They work closely with product managers and engineers by gathering detailed client feedback, replicating reported problems, and prioritizing issues based on business impact. This collaboration ensures that solutions are both technically sound and aligned with customer needs, often leading to product improvements or feature enhancements. Regular cross-functional meetings and clear documentation are crucial for effective communication and timely resolution.

What is the difference between Senior Saas Customer Support vs Customer Success Manager?

AspectSenior Saas Customer SupportCustomer Success Manager
Primary FocusHandling technical support, troubleshooting, and resolving customer issuesProactively managing customer relationships to ensure product adoption and satisfaction
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport centers, technical teams, remote or on-siteCustomer accounts, client meetings, cross-functional teams
Industry UsageCommon in SaaS companies for support rolesCommon in SaaS and tech companies for client retention roles

While both roles serve SaaS customers, Senior Saas Customer Support focuses on resolving technical issues, whereas Customer Success Managers work proactively to ensure customer success and retention. Understanding these differences helps in choosing the right career path or job focus.

More about Senior Saas Customer Support jobs

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Cities with the most Senior Saas Customer Support job openings:

What are the most commonly searched types of Saas Customer Support jobs?

The most popular types of Saas Customer Support jobs are:

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The top searched job categories for Senior Saas Customer Support jobs are:

Senior Saas Customer Support jobs near you
Infographic showing various Senior Saas Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior SaaS Accounting Consultant - 406290

Atrium

Orlando, FL • On-site

$70 - $85/hr

Other

Medical, PTO

Posted 4 days ago

Atrium Health rating

7.6

Company rating: 7.6 out of 10

Based on 633 frontline employees who took The Breakroom Quiz

192nd of 898 rated healthcare providers

Job description

Client Overview
We are partnering with a fast-paced, sharp cybersecurity firm backed by strong growth that is currently preparing for an upcoming acquisition. They are looking to add a Senior SaaS Accounting Consultant to their team.
Salary/Hourly Rate
$70/hr - $85/hr
Position Overview
Our client is looking for a hands-on Senior SaaS Accounting Consultant for a 6+ month engagement, with the potential to extend to 12 months or convert to a full-time position. Reporting directly to the executive leadership team, this role is 70% to 80% operational and transactional. The Senior SaaS Accounting Consultant will own core accounting processes, billing operations, and audit preparation under tight deadlines. This position requires handling high volume, managing heavy ad hoc requests, and ramping up quickly.
Responsibilities Of The Senior SaaS Accounting Consultant
  • Manage day-to-day revenue and billing operations within Maxio, including sales orders, invoices, and purchase order verification.
  • Execute monthly close activities, roll forward financials, perform complex reconciliations, and identify period-end variances related to revenue, debt, and equity.
  • Utilize FloQast checklists to drive 90% of daily workflows while handling ad hoc customer inquiries.
  • Own audit preparation and compliance support, applying investigative and testing skills to evolving customer revenue streams.
  • Partner cross-functionally with Sales, Finance, and Operations teams while driving process and system improvement initiatives.
  • Remain available on the last business day of each month to support West Coast teams.
Required Experience/Skills For The Senior SaaS Accounting Consultant
  • 5 - 8 years of progressive accounting experience.
  • Industry experience within Technology, Start-Up, SaaS, Cybersecurity, or Private Equity-backed/Investment Banking environments.
  • Strong working knowledge of ASC 606, SaaS revenue recognition, and gross versus net principal considerations.
  • Proven experience supporting a fast close process, with a 5-day close preferred.
  • Deep technical proficiency in NetSuite, Maxio, FloQast, and Salesforce.
  • Advanced Microsoft Excel skills, including PivotTables, VLOOKUP, HLOOKUP, XLOOKUP, complex formulas, and SUMIFS.
  • Positive attitude, high adaptability, and strong organizational skills with the ability to manage heavy workloads and tight deadlines.
Preferred Experience/Skills For The Senior SaaS Accounting Consultant
  • Public accounting or audit background with investigative and discovery experience.
  • CPA designation.
Education Requirements
  • Bachelor’s degree in Accounting, Finance, or a related field is required.
Benefits
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

What Atrium Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Atrium Health

Sourced by ZipRecruiter

Atrium Health is one of the nation's leading healthcare organizations, connecting patients with on-demand care, world-class specialists and the region's largest primary care network. A recognized leader in healthcare delivery, quality and innovation, our foundation rests on providing clinically excellent and compassionate care. We've been serving our community since 1940, when we opened our doors as Charlotte Memorial Hospital. Since then, our network has grown to include more than 40 hospitals and 900 care locations ranging from doctors' offices to behavioral health centers to nursing homes. Our focus: Delivering the highest quality patient care, supporting medical research and education, and joining with partners outside our walls to keep our community healthy.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1940

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