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Senior Saas Customer Support Jobs (NOW HIRING)

The Biopôle

Senior SaaS Sales Manager

Indiana, PA · On-site

$90 - $120/hr

About the role As a Senior SaaS Sales Manager, you will support the growth of Kisco's solutions across the life sciences sector. The role involves generating opportunities, managing complex sales ...

New

DocuSign Inc

Sr. SaaS Engineer

Seattle, WA · On-site

$119K - $163K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign ... Define and evangelize new productivity and collaboration patterns to support a hybrid working ...

HappyFox

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

$16.75 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

DocuSign

Sr. SaaS Engineer

San Francisco, CA · Hybrid

$123K - $168K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign ... Define and evangelize new productivity and collaboration patterns to support a hybrid working ...

Docusign

Sr. SaaS Engineer

San Francisco, CA · On-site

$123K - $168K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign ... Define and evangelize new productivity and collaboration patterns to support a hybrid working ...

DocuSign

Sr. SaaS Engineer

Seattle, WA · Hybrid

$118K - $163K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Over 1.5 million customers and more than a billion people in over 180 countries use Docusign ... Define and evangelize new productivity and collaboration patterns to support a hybrid working ...

Buoyant

Sr. SaaS Configuration Specialist

Boston, MA · On-site

$75 - $126/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... experience to support the continued growth of our Resource Innovations software professional ... Conduct in-depth analysis of customer business drivers, key use cases, and high-level objectives to ...

New

HappyFox

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

Zingtree

Zingtree helps leading customer support organizations transform self-service, streamline support agent workflows, and deliver exceptional customer experiences. Zingtree is trusted by over 500 ...

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Senior Saas Customer Support information

See salary details

$25K

$80.3K

$163.5K

How much do senior saas customer support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for senior saas customer support in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a senior SaaS customer support?

Senior SaaS (Software as a Service) Customer Support professionals are experienced specialists who assist customers using cloud-based software products. They handle complex technical issues, provide in-depth troubleshooting, and often mentor junior support staff. These roles require a strong understanding of the SaaS platform, excellent communication skills, and the ability to resolve escalated customer concerns efficiently. Senior support staff may also collaborate with product and engineering teams to improve the user experience and address recurring issues.

What are the key skills and qualifications needed to thrive as a senior SaaS customer support specialist?

To thrive as a Senior SaaS Customer Support specialist, you need deep knowledge of SaaS platforms, troubleshooting expertise, and experience with customer service, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and product-specific certifications are typically required. Excellent communication, problem-solving skills, and the ability to manage escalations set strong candidates apart. These skills ensure efficient resolution of complex issues, high customer satisfaction, and the smooth operation of service delivery in a technical, fast-paced environment.

How do senior SaaS customer support professionals typically collaborate with product and engineering teams to address complex client issues?

Senior SaaS Customer Support professionals often act as a bridge between clients and internal teams, especially when handling advanced technical issues. They work closely with product managers and engineers by gathering detailed client feedback, replicating reported problems, and prioritizing issues based on business impact. This collaboration ensures that solutions are both technically sound and aligned with customer needs, often leading to product improvements or feature enhancements. Regular cross-functional meetings and clear documentation are crucial for effective communication and timely resolution.

What is the difference between Senior Saas Customer Support vs Customer Success Manager?

AspectSenior Saas Customer SupportCustomer Success Manager
Primary FocusHandling technical support, troubleshooting, and resolving customer issuesProactively managing customer relationships to ensure product adoption and satisfaction
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport centers, technical teams, remote or on-siteCustomer accounts, client meetings, cross-functional teams
Industry UsageCommon in SaaS companies for support rolesCommon in SaaS and tech companies for client retention roles

While both roles serve SaaS customers, Senior Saas Customer Support focuses on resolving technical issues, whereas Customer Success Managers work proactively to ensure customer success and retention. Understanding these differences helps in choosing the right career path or job focus.

More about Senior Saas Customer Support jobs

What cities are hiring for Senior Saas Customer Support jobs?

Cities with the most Senior Saas Customer Support job openings:

What are the most commonly searched types of Saas Customer Support jobs?

The most popular types of Saas Customer Support jobs are:

What states have the most Senior Saas Customer Support jobs?

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The top searched job categories for Senior Saas Customer Support jobs are:

Senior Saas Customer Support jobs near you
Infographic showing various Senior Saas Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior SaaS Sales Manager

The Biopôle

Indiana, PA • On-site

$90 - $120/hr

Other

Posted yesterday

New

Job description

Senior SaaS Sales Manager About the company

Kisco Pharma Solutions is a fast-growing company operating at the intersection of biotech, pharma, medtech, laboratory operations, and digital transformation. The company provides operational solutions and a digital platform that helps laboratories streamline procurement, supplier management, inventory, compliance, and scientific operations.

About the role

As a Senior SaaS Sales Manager, you will support the growth of Kisco’s solutions across the life sciences sector. The role involves generating opportunities, managing complex sales cycles, engaging with operational teams and executive leadership, and closing deals in an international environment.

Key requirements
  • Proven track record in SaaS, software, platform, or solution sales with demonstrable business results
  • Existing network within biotech, pharma, medtech, CROs, CDMOs, research institutes, or laboratories
  • Strong knowledge of sales methodologies, prospecting techniques, social selling, and business development
  • English required; French and German highly desirable, Italian a strong plus
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