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Senior Saas Customer Support Jobs (NOW HIRING)

Flashpoint.io, Inc

Senior Customer Support Engineer

$85K - $99K/yr

Flashpoint is looking for a Senior Customer Support Engineer to join our Application Support team ... Working knowledge of APIs, SAML, and standard SaaS troubleshooting * Curiosity about AI and ...

TransUnion

SaaS Customer Experience Consultant

$20.25 - $25/hr

Consultant, Customer Experience As a SaaS - Customer Success Consultant you own first line support for day-to-day operational and technical questions for our standard support customers. You play a ...

TechRecruiter

Be Seen First

Operations Support Specialist

San Antonio, TX · On-site

$15 - $30/hr

Experience supporting SaaS or cloud-based software platforms. * Knowledge of CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics. * Experience with software implementation or onboarding ...

New

TechRecruiter

Be Seen First

Operations Support Specialist

San Antonio, TX · On-site

$15 - $30/hr

Experience supporting SaaS or cloud-based software platforms. * Knowledge of CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics. * Experience with software implementation or onboarding ...

New

TransUnion

SaaS Customer Engagement Consultant

$20.25 - $25/hr

Deliver operational support and issue resolution while maintaining a high standard of ... Strong understanding of SaaS platforms, customer adoption strategies, and customer lifecycle ...

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO · On-site

$26.45 - $33.66/hr

ATTRIBUTES, SKILLS & CAREER MINDSET This role is for individuals seeking a long-term career path in SaaS Customer Support. Required Mindset: * Demonstrated competitive drive to quickly and thoroughly ...

Jobgether

$1.1K - $1.5K/day

Our partner is looking for a Senior Customer Support based in Netherlands ... Join a fast-growing SaaS environment where you will play a key role in delivering exceptional ...

Frontsteps

Customer Support Tier II (Onsite)

Denver, CO · On-site

$55K - $70K/yr

ATTRIBUTES, SKILLS & CAREER MINDSET This role is for individuals seeking a long-term career path in SaaS Customer Support. Required Mindset: * Demonstrated competitive drive to quickly and thoroughly ...

Togetherwork

Sr. Analyst, Customer Support

Austin, TX · On-site

Sr. Analyst, Customer Support Location: Austin, TX (Hybrid), Remote We are looking for a Sr. ... Experience in or strong familiarity with SaaS environments and support operations concepts (tiered ...

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO · On-site

$55K - $70K/yr

ATTRIBUTES, SKILLS & CAREER MINDSET This role is for individuals seeking a long-term career path in SaaS Customer Support. Required Mindset: * Demonstrated competitive drive to quickly and thoroughly ...

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Senior Saas Customer Support information

See salary details

$25K

$80.3K

$163.5K

How much do senior saas customer support jobs pay per year?

As of Aug 9, 2026, the average yearly pay for senior saas customer support in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

How do senior SaaS customer support professionals typically collaborate with product and engineering teams to address complex client issues?

Senior SaaS Customer Support professionals often act as a bridge between clients and internal teams, especially when handling advanced technical issues. They work closely with product managers and engineers by gathering detailed client feedback, replicating reported problems, and prioritizing issues based on business impact. This collaboration ensures that solutions are both technically sound and aligned with customer needs, often leading to product improvements or feature enhancements. Regular cross-functional meetings and clear documentation are crucial for effective communication and timely resolution.

What are the key skills and qualifications needed to thrive as a senior SaaS customer support specialist?

To thrive as a Senior SaaS Customer Support specialist, you need deep knowledge of SaaS platforms, troubleshooting expertise, and experience with customer service, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and product-specific certifications are typically required. Excellent communication, problem-solving skills, and the ability to manage escalations set strong candidates apart. These skills ensure efficient resolution of complex issues, high customer satisfaction, and the smooth operation of service delivery in a technical, fast-paced environment.

What is the difference between Senior Saas Customer Support vs Customer Success Manager?

AspectSenior Saas Customer SupportCustomer Success Manager
Primary FocusHandling technical support, troubleshooting, and resolving customer issuesProactively managing customer relationships to ensure product adoption and satisfaction
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport centers, technical teams, remote or on-siteCustomer accounts, client meetings, cross-functional teams
Industry UsageCommon in SaaS companies for support rolesCommon in SaaS and tech companies for client retention roles

While both roles serve SaaS customers, Senior Saas Customer Support focuses on resolving technical issues, whereas Customer Success Managers work proactively to ensure customer success and retention. Understanding these differences helps in choosing the right career path or job focus.

What is a senior SaaS customer support?

Senior SaaS (Software as a Service) Customer Support professionals are experienced specialists who assist customers using cloud-based software products. They handle complex technical issues, provide in-depth troubleshooting, and often mentor junior support staff. These roles require a strong understanding of the SaaS platform, excellent communication skills, and the ability to resolve escalated customer concerns efficiently. Senior support staff may also collaborate with product and engineering teams to improve the user experience and address recurring issues.
More about Senior Saas Customer Support jobs
What cities are hiring for Senior Saas Customer Support jobs? Cities with the most Senior Saas Customer Support job openings:
What are the most commonly searched types of Saas Customer Support jobs? The most popular types of Saas Customer Support jobs are:
What states have the most Senior Saas Customer Support jobs? States with the most job openings for Senior Saas Customer Support jobs include:
What job categories do people searching Senior Saas Customer Support jobs look for? The top searched job categories for Senior Saas Customer Support jobs are:
Senior Saas Customer Support jobs near you
Infographic showing various Senior Saas Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Senior Customer Support Engineer

Flashpoint.io, Inc

Remote

$85K - $99K/yr

Full-time

Re-posted 7 days ago

Job description

Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights. Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives. Discover more at flashpoint.io
Are you an experienced Customer Support Engineer who loves taking a tough problem, digging in, and figuring it out yourself? Flashpoint is looking for a Senior Customer Support Engineer to join our Application Support team in the United States. If you enjoy untangling complex technical issues, exploring APIs and new AI tooling, and being part of a collaborative, globally distributed team, we have a role for you. Our customers use our solutions to protect their people, places, and assets, and when something isn't working, you're the person who gets them back on track. This isn't a read-from-the-script support role. Our product moves fast, new releases ship weekly, and emerging tech shows up before the documentation does.
We have a role for you if, you:
  • owned complex technical cases end to end, replicating issues, tracing root causes, and independently finding solutions
  • read API documentation cold and use it to diagnose a customer's integration issue, whether with Postman, curl, or the browser dev tools
  • confidently navigate unfamiliar technology, like an LLM-powered features or an MCP server, and figured out how it works through hands-on experimentation
  • distill complex customer feedback into clear, actionable defect reports that engineering could prioritize immediately
  • turn recurring customer questions into knowledge base articles that reduced future ticket volume
  • support enterprise SaaS customers and know how to communicate clearly with both business users and technical teams
  • have experience in cybersecurity, cyber threat intelligence, vulnerability intelligence, or adjacent domains like fraud and brand protection

What you will get to do on our team:
  • Take ownership of customer cases through our ticketing system, web meetings, and phone, working each one until you understand it
  • Troubleshoot and resolve complex product, data, and integration issues, including APIs, SAML/SSO, and AI-powered features
  • Replicate reported defects, isolate root causes, and hand engineering actionable reports when escalation is needed
  • Become a product expert as Flashpoint ships new capabilities, staying ahead of enhancements, new features, and emerging tooling
  • Share knowledge as trends appear in customer requests, creating articles for the Flashpoint Help Center
  • Monitor work queues to maintain balanced workloads and hit turnaround standards ensuring quality
  • Partner with Customer Success Managers to help customers focus on the threats that matter and make smarter security decisions

What you will achieve:
Within 30 days:
  • You will have learned Flashpoint's vision, mission, strategy, and culture, and met key stakeholders across the organization
  • You will have completed training on our product offerings and how we support our customers
  • You will have shadowed live cases and started building your troubleshooting playbook

Within 60 days:
  • You will have completed training across all products and services and started working incoming requests independently
  • You will have resolved your first complex cases end to end, including issues involving APIs and integrations

By 90 days:
  • You will be independently troubleshooting, replicating, and resolving functionality issues, escalating only with a full diagnostic picture in hand
  • You will be handling customer-reported defects and coordinating internally on integrations and advanced features
  • You will have contributed articles to our knowledge base and know exactly which resources to pull when something new breaks

To be successful in this role, you will need:
  • A track record of solving technical problems
  • Hands-on experience supporting enterprise customers on complex technical and data-related issues in a SaaS environment
  • Working knowledge of APIs, SAML, and standard SaaS troubleshooting
  • Curiosity about AI and emerging technologies, with comfort learning tools that don't have documentation yet
  • Excellent client-facing written and verbal communication skills
  • An understanding of cybersecurity

Base Pay Range: $85,000/yr. - $99,400/yr. plus bonus
Why Flashpoint is a Great Place to Work:
  • Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. We recognize that diversity is key to achieving our vision. We believe that every person and their experiences contribute to building a work environment and products and services that will change the world.
  • Culture and Belonging. Our company's culture isn't something you join, it's something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become. You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more.
  • Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment. That's why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.
  • Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

Are you unsure if this role suits you or not? Unsure about the timing? Interested in future opportunities? Stay connected by joining our Talent Network. By doing so, you'll stay updated with Flashpoint news and upcoming career opportunities. Even if you're not ready to apply now, being part of our Talent Network ensures you won't miss out on exciting opportunities in the future.

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