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Senior Saas Customer Support Jobs (NOW HIRING)

MedScout

Customer Support & Enablement Specialist

$18.50 - $24.75/hr

You've supported B2B SaaS customers directly: 1-3 years in customer support, support ops, or technical support, ideally at a B2B SaaS company - you know what a good ticket queue looks like and what a ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... Host customer engagement sessions, supported by senior team members as required. * Track and ...

Wander.com, Inc.

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

You don't need prior SaaS experience to succeed in this role, but you should enjoy learning complex ... Troubleshoot basic account, website, and booking issues, escalating more complex cases to senior ...

Autodesk

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... Minimum Qualifications * 3+ years in customer support in Saas with a proven track record with ...

Autodesk, Inc.

Senior Customer Support Associate

Denver, CO · On-site

$18 - $24.75/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... Minimum Qualifications * 3+ years in customer support in Saas with a proven track record with ...

Autodesk, Inc.

$49 - $88/hr

As a Senior Support Associate, you will support our strategic customers through their daily ... Minimum Qualifications * 3+ years in customer support in Saas with a proven track record with ...

New

Obsidian Security

Senior Support Engineer

OR · On-site +1

Head of Customer Support About the role Obsidian Security protects organizations against threats ... Cybersecurity, identity, or SaaS security context is strongly preferred. * Depth across APIs ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation ... Host customer engagement sessions, supported by senior team members as required. * Track and ...

Albiware

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

Description About Albiware Albiware is a B2B SaaS company building Albi, a project management ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

... SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise. Learn ...

LeadsOnline

Director of Customer Support

Plano, TX · On-site

This is a senior leadership role at the center of that mission: ensuring that every agency we serve ... As LeadsOnline transitions further toward a subscription-based SaaS model, the Customer Support ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... About the Role We are hiring a Support Specialist to join our Customer Support team. This is an ...

leadsonline

Director of Customer Support

Plano, TX

This is a senior leadership role at the center of that mission: ensuring that every agency we serve ... As LeadsOnline transitions further toward a subscription-based SaaS model, the Customer Support ...

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Senior Saas Customer Support information

See salary details

$25K

$80.3K

$163.5K

How much do senior saas customer support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior saas customer support in the United States is $80,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $103,000.00 per year, depending on experience, location, and employer.

What is a senior SaaS customer support?

Senior SaaS (Software as a Service) Customer Support professionals are experienced specialists who assist customers using cloud-based software products. They handle complex technical issues, provide in-depth troubleshooting, and often mentor junior support staff. These roles require a strong understanding of the SaaS platform, excellent communication skills, and the ability to resolve escalated customer concerns efficiently. Senior support staff may also collaborate with product and engineering teams to improve the user experience and address recurring issues.

What are the key skills and qualifications needed to thrive as a senior SaaS customer support specialist?

To thrive as a Senior SaaS Customer Support specialist, you need deep knowledge of SaaS platforms, troubleshooting expertise, and experience with customer service, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and product-specific certifications are typically required. Excellent communication, problem-solving skills, and the ability to manage escalations set strong candidates apart. These skills ensure efficient resolution of complex issues, high customer satisfaction, and the smooth operation of service delivery in a technical, fast-paced environment.

How do senior SaaS customer support professionals typically collaborate with product and engineering teams to address complex client issues?

Senior SaaS Customer Support professionals often act as a bridge between clients and internal teams, especially when handling advanced technical issues. They work closely with product managers and engineers by gathering detailed client feedback, replicating reported problems, and prioritizing issues based on business impact. This collaboration ensures that solutions are both technically sound and aligned with customer needs, often leading to product improvements or feature enhancements. Regular cross-functional meetings and clear documentation are crucial for effective communication and timely resolution.

What is the difference between Senior Saas Customer Support vs Customer Success Manager?

AspectSenior Saas Customer SupportCustomer Success Manager
Primary FocusHandling technical support, troubleshooting, and resolving customer issuesProactively managing customer relationships to ensure product adoption and satisfaction
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport centers, technical teams, remote or on-siteCustomer accounts, client meetings, cross-functional teams
Industry UsageCommon in SaaS companies for support rolesCommon in SaaS and tech companies for client retention roles

While both roles serve SaaS customers, Senior Saas Customer Support focuses on resolving technical issues, whereas Customer Success Managers work proactively to ensure customer success and retention. Understanding these differences helps in choosing the right career path or job focus.

More about Senior Saas Customer Support jobs

What cities are hiring for Senior Saas Customer Support jobs?

Cities with the most Senior Saas Customer Support job openings:

What are the most commonly searched types of Saas Customer Support jobs?

The most popular types of Saas Customer Support jobs are:

What states have the most Senior Saas Customer Support jobs?

States with the most job openings for Senior Saas Customer Support jobs include:

What job categories do people searching Senior Saas Customer Support jobs look for?

The top searched job categories for Senior Saas Customer Support jobs are:

Senior Saas Customer Support jobs near you
Infographic showing various Senior Saas Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,287 per year, or $38.6 per hour.

Customer Support & Enablement Specialist

MedScout

Remote

$18.50 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Job description

At MedScout, our mission is to empower MedTech commercial teams with the data, insights, and tools they need to deliver life-changing medical innovations to the patients who need them most. We're creating a best-in-class revenue acceleration platform that unites the latest medical claims intelligence with an intuitive user experience built specifically for sales professionals at medical device and diagnostic companies.
MedScout's customer success team currently absorbs a lot of operational and technical work by default; ticket triage, troubleshooting, account admin, one-off training, on top of managing relationships and driving expansion. We're hiring a dedicated Customer Support & Enablement Specialist to own that workload directly, so CSMs can stay focused on strategy and growth. You'll be the first point of contact when something breaks, when a user is confused, or when an account needs upkeep, and you'll build the systems (docs, macros, a real knowledge base) that make the next ticket faster than the last.
This is a foundational role for our support function. Right now this work is spread across our CSMs by default, and you'll be the first person who owns it end to end, including building out an Intercom instance that today only handles live chat into a real self-serve platform. You'll report to the VP of Customer Success, working as an individual contributor from day one with a lot of latitude to shape how the function runs. The right person has done this kind of build-from-scratch work before, gets energy from turning chaos into process, and is ready to leave their fingerprint on how support works at MedScout for years to come.
How will you help us build the company?
Support & Troubleshooting
  • Act as the primary support contact and manage Intercom Livechat to address inbound product navigation and usage questions.
  • Provision and manage user accounts and permissions
  • Assign and refresh sales territories for new and existing users
  • Triage inbound issues and escalate the right ones to engineering or CS with clear repro steps (Jam/Loom, logs, screenshots)
  • Investigate and resolve billing/invoicing discrepancies, looping in finance as needed
Enablement & Content
  • Own and grow our Intercom instance beyond chat. Today it's live conversations only. You'll evaluate, configure, and roll out the parts of the platform we're not using yet (help center/knowledge base, workflows and automation, the resolution bot) to cut down repetitive tickets and give customers more ways to self-serve.
  • Deliver one-off training for new or stuck users.
  • Build out a knowledge base covering the most common questions so customers can self-serve.
  • Partner with product marketing on customer-facing content

What's the ideal background?
  • You've supported B2B SaaS customers directly: 1-3 years in customer support, support ops, or technical support, ideally at a B2B SaaS company - you know what a good ticket queue looks like and what a bad one feels like.
  • You've configured a support platform, not just worked inside one: hands-on experience setting up a tool like Intercom or Zendesk, help centers, macros, workflows, or bots, rather than only answering tickets in it.
  • You write and troubleshoot clearly: you can turn a messy bug report into a clean, reproducible ticket, and explain a fix to a non-technical user without losing them.
  • You build repeatable systems: you're as energized by writing the FAQ that prevents twenty future tickets as you are by solving the one in front of you.
  • You pick up new tools fast: Intercom is your home base, but you don't need hand-holding to learn the next platform.
  • Bonus points if you've administered Intercom specifically (Fin/resolution bot, product tours, workflows), worked in healthcare, life sciences, or health-tech SaaS, or been part of a fast-paced startup.

Are you a good fit?
At our stage, how you operate matters more than what you'll do day-to-day. We're looking for strong alignment with our four core values:
  • Effort on our inputs: We prepare diligently, leave it all on the "field," and move on quickly. Focusing on good habits and work ethic, not individual outcomes, ultimately creates a winning culture and a successful company.
  • Earn Trust: We keep our commitments to our customers, partners, and each other. We listen attentively, speak candidly, and treat others respectfully. We strive to demonstrate empathy, inclusion, and intellectual honesty.
  • We are a Learning Organization: The only sure path to continuous improvement is a hypothesis-driven approach that prioritizes focus, decisive experimentation, rapid learning, and iteration. We expect low ego and a high degree of collaboration to enable us to find the right answer as quickly as possible.
  • "Top Right" is the Expectation: We hire and reward driven, innately curious individuals who work hard to gain a deep understanding of our market, their craft, and the outcomes we strive to deliver for our partners.
What can you expect from us?
  • Fully covered healthcare, plus vision, dental, and 401k
  • Remote-first culture with quarterly onsites - we stay in nice hotels and eat well
  • Generous budget for learning, development, and tools that make you more effective
  • You will feel heard. You'll hear "Yes, let's do that" - and then have the opportunity to execute
What's our interview process?
  1. Intro call with our Head of People Ops. We'll discuss what you're looking for in your next chapter and answer your initial questions.
  2. Background Deep Dive with one of our team members, going deeper on the specifics of your experience and how this role impacts MedScout.
  3. Practical exercise where we get to see your work in action with some of our team members.
  4. Values Interview: A meeting with 3 members of the cross-functional team to learn more about how we're living out our values and what they mean to you.
A note about our interview process
MedScout embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our work will be.
We will ensure that individuals with disabilities are provided reasonable accommodation who need it. We want you to be able to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation please let us know!

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