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Director Saas Customer Support Jobs (NOW HIRING)

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

... Directors and Customer Support leaders and decision makers at prospective companies Building ... selling SaaS products is required Benefits: Competitive pay (base + performance) with growth ...

HappyFox

... Directors and Customer Support leaders and decision makers at prospective companies Building ... selling SaaS products is required Benefits: Competitive pay (base + performance) with growth ...

Loadsmart

Director, SaaS Sales ShipperGuide

OR · Remote

$157K - $200K/yr

Align with Customer Success to ensure a smooth handoff from sales to onboarding and retention ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

... portfolio of industry-specific SaaS enterprise AI applications that enable the digital ... C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global ...

TransUnion

SaaS Customer Engagement Consultant

$20.25 - $25/hr

Deliver operational support and issue resolution while maintaining a high standard of ... Strong understanding of SaaS platforms, customer adoption strategies, and customer lifecycle ...

leadsonline

Director of Customer Support

Plano, TX · On-site

As LeadsOnline transitions further toward a subscription-based SaaS model, the Customer Support function plays a pivotal role in supporting this evolution. The Director will lead a global team and ...

LeadsOnline

Director of Customer Support

Plano, TX · On-site

As LeadsOnline transitions further toward a subscription-based SaaS model, the Customer Support function plays a pivotal role in supporting this evolution. The Director will lead a global team and ...

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Director Saas Customer Support information

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$39K

$123.3K

$196.5K

How much do director saas customer support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for director saas customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a Director of SaaS Customer Support do?

A Director of SaaS Customer Support oversees and manages the customer support operations for a software-as-a-service (SaaS) company. They are responsible for developing support strategies, leading support teams, ensuring high levels of customer satisfaction, and implementing best practices for resolving customer issues. This role often involves collaborating with product, engineering, and sales teams to improve the overall customer experience. The Director also analyzes support metrics to drive continuous improvement and efficiency within the support department.

What are the key skills and qualifications needed to thrive as a Director of SaaS Customer Support?

To thrive as a Director of SaaS Customer Support, you need extensive experience in customer support leadership, deep understanding of SaaS business models, and a relevant degree, often in business or technology. Familiarity with CRM tools, ticketing systems (like Zendesk or Salesforce), and analytics platforms is essential, as are certifications in customer success management or ITIL. Outstanding communication, strategic thinking, and team leadership skills help foster a customer-centric culture and drive continuous improvement. These competencies ensure efficient support operations, high customer satisfaction, and alignment with company growth goals.

How does a Director of SaaS Customer Support typically collaborate with other departments to improve customer satisfaction?

A Director of SaaS Customer Support regularly works cross-functionally with teams like product management, engineering, and sales to address customer pain points and enhance the user experience. This role often leads initiatives to communicate customer feedback to product teams, ensuring that recurring issues are prioritized for resolution. Directors also coordinate with sales and account management to support renewals and upsell opportunities by demonstrating the value of exceptional support. Strong collaboration skills are essential, as fostering alignment across departments is key to delivering a seamless customer journey.
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Director Saas Customer Support jobs near you
Infographic showing various Director Saas Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Customer Support Associate - Enterprise SaaS (HappyFox)

HappyFox

$16.75 - $23/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Job description

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solutions. We offer competitive salaries and a high-energy work environment with opportunities to grow. To learn more about our company, visit our website at www.happyfox.com.

Responsibilities:

Deliver timely and effective support to enterprise clients through phone, tickets, and chat.
 Diagnose and resolve complex technical issues related to workflow automation, integrations, and configurations within the HappyFox platform.
Assist customers in the setup, configuration, and adoption of HappyFox platform best practices.
 Acquire and maintain an in-depth understanding of the HappyFox platform’s features and capabilities.
Collaborate with internal teams, including product development and engineering, to address escalated issues and relay customer feedback.
 Develop and update knowledge base articles and other support documentation to empower customers and enhance self-service options.
Proactively identify potential customer issues and implement preventive measures to reduce escalations.
 Consistently meet or exceed performance metrics, such as response time, resolution time, and customer satisfaction scores.

Requirements:

2-5 years of experience in a customer support role, preferably within the B2B enterprise SaaS industry.
 Proven expertise in troubleshooting and supporting configurable software platforms.
Strong understanding of workflow automation principles and experience in configuring automated workflows.
 Hands-on experience with ticketing systems, CRM software, and other customer support tools.
Demonstrated technical aptitude with a proven ability to learn and adapt to new software and technologies quickly.
 Outstanding communication skills, both written and verbal, with the ability to articulate complex technical concepts clearly and effectively.
Excellent problem-solving and analytical abilities, with a keen attention to detail.
 Ability to thrive independently and collaboratively in a dynamic, fast-paced environment.
Positive attitude, empathy, and a genuine commitment to ensuring customer success.
 Proficiency with REST APIs, webhooks, and other integration technologies is required.
Familiarity with ITIL or similar IT service management frameworks is a plus.

Benefits:
 Competitive pay (base + performance) with growth opportunity within the company
Casual and high energy work environment where you could see your ideas win
 Health Insurance, Dental, Vision and Life Insurance

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