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Director Saas Customer Support Jobs (NOW HIRING)

HappyFox

... Directors and Customer Support leaders and decision makers at prospective companies Building ... selling SaaS products is required Benefits: Competitive pay (base + performance) with growth ...

Loadsmart

Director, SaaS Sales ShipperGuide

Chicago, IL · On-site +1

$157K - $200K/yr

Align with Customer Success to ensure a smooth handoff from sales to onboarding and retention ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Halos Body Cams

Customer Experience Director

Dallas, TX · On-site

Postion Overview The Customer Experience Director is responsible for the overall health, retention ... Experience working in SaaS businesses with recurring revenue models. * Experience supporting ...

C3 AI

Director, Customer Support

Redwood City, CA · On-site

$180K - $230K/yr

... portfolio of industry-specific SaaS enterprise AI applications that enable the digital ... C3 AI C3 AI is seeking a Director of Customer Support Engineering to lead our growing global ...

TransUnion

SaaS Customer Experience Consultant

$20.25 - $25/hr

Consultant, Customer Experience As a SaaS - Customer Success Consultant you own first line support ... Help protect the core value of the relationship and identify strong opportunities beyond direct ...

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO · On-site

$26.45 - $33.66/hr

ATTRIBUTES, SKILLS & CAREER MINDSET This role is for individuals seeking a long-term career path in SaaS Customer Support. Required Mindset: * Demonstrated competitive drive to quickly and thoroughly ...

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How much do director saas customer support jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director saas customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

How does a Director of SaaS Customer Support typically collaborate with other departments to improve customer satisfaction?

A Director of SaaS Customer Support regularly works cross-functionally with teams like product management, engineering, and sales to address customer pain points and enhance the user experience. This role often leads initiatives to communicate customer feedback to product teams, ensuring that recurring issues are prioritized for resolution. Directors also coordinate with sales and account management to support renewals and upsell opportunities by demonstrating the value of exceptional support. Strong collaboration skills are essential, as fostering alignment across departments is key to delivering a seamless customer journey.

What are the key skills and qualifications needed to thrive as a Director of SaaS Customer Support?

To thrive as a Director of SaaS Customer Support, you need extensive experience in customer support leadership, deep understanding of SaaS business models, and a relevant degree, often in business or technology. Familiarity with CRM tools, ticketing systems (like Zendesk or Salesforce), and analytics platforms is essential, as are certifications in customer success management or ITIL. Outstanding communication, strategic thinking, and team leadership skills help foster a customer-centric culture and drive continuous improvement. These competencies ensure efficient support operations, high customer satisfaction, and alignment with company growth goals.

What does a Director of SaaS Customer Support do?

A Director of SaaS Customer Support oversees and manages the customer support operations for a software-as-a-service (SaaS) company. They are responsible for developing support strategies, leading support teams, ensuring high levels of customer satisfaction, and implementing best practices for resolving customer issues. This role often involves collaborating with product, engineering, and sales teams to improve the overall customer experience. The Director also analyzes support metrics to drive continuous improvement and efficiency within the support department.
More about Director Saas Customer Support jobs
What cities are hiring for Director Saas Customer Support jobs? Cities with the most Director Saas Customer Support job openings:
What are the most commonly searched types of Saas Customer Support jobs? The most popular types of Saas Customer Support jobs are:
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Director Saas Customer Support jobs near you
Infographic showing various Director Saas Customer Support job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 4% Part Time, and 6% Contract. Highlights an 80% In-person, 4% Hybrid, and 16% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Account Executive (SaaS)

HappyFox

Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 10 days ago

Job description

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution. We offer competitive salaries and a high-energy work environment with opportunities to grow. To learn more about our company, visit our website at www.happyfox.com.


Responsibilities:

Selling HappyFox value proposition to inbound prospects
Engaging with C-level executives, IT Directors and Customer Support leaders and decision makers at prospective companies
Building relationship with stakeholders during and after the sales
Ability to understand current pain points of the business and deliver HappyFox solution
Provide consistent feedback to Product and Marketing team on customer expectations, preferences and appreciations

Requirements:

Ability to do demos and great presentations using Remote Online Meetings or Webinars
Ability to take deals to closure
Excellent clarity in communication
Consultative approach to successfully close complex sales cycles
Ability to quickly build rapport
Exhibit a consistent track record of top performance
Bring in positive-energy, strong work ethic, self-discipline and good time management skills
Experience selling SaaS products is required

Benefits:

Competitive pay (base + performance) with growth opportunity within the company
Casual and high energy work environment where you could see your ideas win
Health Insurance, Dental, Vision and Life Insurance
Paid Vacation

Employment Type: FULL_TIME

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