ZipRecruiter

Log In

1

Director Saas Customer Support Jobs (NOW HIRING)

Alt Legal

Customer Success Manager

  • Medical

  • PTO

... Support, or similar); internships count. * Fluent in English * Strong, reliable internet connection * Interest in building a career in Customer Success within SaaS or legal technology * Intellectual ...

Obsidian Security

Head of Customer Support

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Obsidian Security is the leading SaaS security platform, trusted by global enterprises like ... Direct experience building or integrating LLM and agent frameworks. * Prior hands-on support ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

The ideal candidate is resourceful, collaborative, detail-oriented, and comfortable working in a fast-paced SaaS environment supporting enterprise customers. Where the role is located Anywhere in the ...

Cars and Bids LLC

Director of Customer Support

$110K - $130K/yr

Director of Customer Support Location: Remote in the United States Type: Full-time Compensation: $110,000 - $130,000 USD + equity & benefits Join the Team That's Shaping the Future of Online Car ...

ButcherBox

Director of Customer Support

Watertown, MA · On-site

$160K - $182K/yr

The Director of Customer Support will help shape how we support and retain members while building a scalable operation for the future. Success requires balancing operational excellence with ...

Socket.dev

Head of Customer Success

Houston, TX · On-site

$140 - $210/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Strong SaaS business acumen, decisive execution, and cross-functional collaboration skills ... Maintain a direct pulse on the customer base by regularly connecting with them to deeply understand ...

DealerBuilt

Customer Support Specialist

$18.50 - $24.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...

Canary Hiring Technologies

Customer Success Manager

Atlanta, GA · On-site

$70K - $95K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... SaaS | Customer Success About the Role Join our fast-growing HR technology startup as our first ... Shape the customer success function from day one Direct access to founders and leadership team ...

Omatic

Customer Support Analyst

Mount Pleasant, SC · Remote

Provide links and identify gaps in our documentation to continually direct customers toward self ... Previous support troubleshooting or B2B SaaS experience preferred but not required Powered by ...

Zoo

Technical Customer Support Specialist

Los Angeles, CA · On-site +1

... direct user feedback. What You'll Do * Serve as the primary point of contact for customer questions ... Experience supporting SaaS, developer tools, engineering software, or CAD products * Exceptional ...

previous page

Showing results 41-60

All JobsBusiness JobsCustomer Service JobsDirector of Customer Service JobsDirector Saas Customer Support Jobs

Director Saas Customer Support information

See salary details

$39K

$123.3K

$196.5K

How much do director saas customer support jobs pay per year?

As of Aug 20, 2026, the average yearly pay for director saas customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a Director of SaaS Customer Support do?

A Director of SaaS Customer Support oversees and manages the customer support operations for a software-as-a-service (SaaS) company. They are responsible for developing support strategies, leading support teams, ensuring high levels of customer satisfaction, and implementing best practices for resolving customer issues. This role often involves collaborating with product, engineering, and sales teams to improve the overall customer experience. The Director also analyzes support metrics to drive continuous improvement and efficiency within the support department.

What are the key skills and qualifications needed to thrive as a Director of SaaS Customer Support?

To thrive as a Director of SaaS Customer Support, you need extensive experience in customer support leadership, deep understanding of SaaS business models, and a relevant degree, often in business or technology. Familiarity with CRM tools, ticketing systems (like Zendesk or Salesforce), and analytics platforms is essential, as are certifications in customer success management or ITIL. Outstanding communication, strategic thinking, and team leadership skills help foster a customer-centric culture and drive continuous improvement. These competencies ensure efficient support operations, high customer satisfaction, and alignment with company growth goals.

How does a Director of SaaS Customer Support typically collaborate with other departments to improve customer satisfaction?

A Director of SaaS Customer Support regularly works cross-functionally with teams like product management, engineering, and sales to address customer pain points and enhance the user experience. This role often leads initiatives to communicate customer feedback to product teams, ensuring that recurring issues are prioritized for resolution. Directors also coordinate with sales and account management to support renewals and upsell opportunities by demonstrating the value of exceptional support. Strong collaboration skills are essential, as fostering alignment across departments is key to delivering a seamless customer journey.
More about Director Saas Customer Support jobs

What cities are hiring for Director Saas Customer Support jobs?

Cities with the most Director Saas Customer Support job openings:

What are the most commonly searched types of Saas Customer Support jobs?

The most popular types of Saas Customer Support jobs are:

What states have the most Director Saas Customer Support jobs?

States with the most job openings for Director Saas Customer Support jobs include:

What job categories do people searching Director Saas Customer Support jobs look for?

The top searched job categories for Director Saas Customer Support jobs are:

Director Saas Customer Support jobs near you
Infographic showing various Director Saas Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Customer Success Manager

Alt Legal

Remote

Full-time

Medical, PTO

Re-posted 5 days ago

Job description

The Company
Alt Legal is a fast-growing SaaS-based legal technology company based in New York focused on making trademark professionals' lives easier. Our intuitive and automated software helps IP professionals create, maintain, and analyze trademarks and other IP assets. Leading law firms and Fortune 100 companies trust our software to manage hundreds of thousands of filings daily.
We are a diverse and multi-talented virtual team. We thrive in a collaborative, open, positive environment, and we care about our mission, customers, prospects, each other, and the broader community. We are committed to ensuring that everyone on the team can grow by being around equally exceptional and kind people.
Alt Legal is a customer-centric organization that prides itself on our customer support and responsiveness.
Job Description
Reporting to the Head of Customer Success, the Customer Success Manager (CSM) will own a book of business made up of Alt Legal customers, guiding them from onboarding through renewal.
You will be the primary relationship owner for your accounts, helping customers get set up successfully, adopt the platform, and see ongoing value from Alt Legal's software. You will work closely with the Customer Support and Product teams to make sure your customers' voices are heard and their needs are met.
This is a great opportunity for someone early in their Customer Success career who wants to develop a strong foundation in relationship management, account health monitoring, and SaaS renewals within the legal technology space.
Please note: Interviews and onboarding for this position will be in EST (UTC -5), and after onboarding you will switch to business hours appropriate to your time zone.
Your specific responsibilities:
  • Own a portfolio of customer accounts, serving as their main point of contact throughout the customer lifecycle.
  • Lead new customer onboarding, ensuring accounts are configured correctly and users are trained on core platform functionality.
  • Conduct regular check-ins and business reviews with customers to monitor product adoption and account health.
  • Identify at-risk accounts early and work with the Customer Success team to develop and execute retention plans.
  • Spot opportunities for upsell or expansion and coordinate with the sales team to pursue them.
  • Track and report on key account metrics such as adoption, satisfaction, and renewal likelihood.
  • Partner with the Customer Support Specialist team to ensure a seamless, consistent customer experience.
  • Relay customer feedback and feature requests to the Product team to help inform the roadmap.
  • Maintain accurate and up-to-date account records and notes in our Customer Success platform (e.g. Gainsight, ChurnZero, or similar).
  • Support the renewal process by preparing customers for upcoming contract discussions.
  • Help support the onboarding of newly acquired customers as Alt Legal grows through M&A, guiding them into our tools, processes, and support model.

What we'd like to see in the ideal candidate:
  • 0-1 years of experience in a customer-facing role (Customer Success, Account Management, Support, or similar); internships count.
  • Fluent in English
  • Strong, reliable internet connection
  • Interest in building a career in Customer Success within SaaS or legal technology
  • Intellectual property experience preferred, but not required
  • Comfortable working in a Google Workspace environment (Google Sheets, Docs, etc.)
  • Familiarity with AI platforms such as Claude or ChatGPT, and interest in using them to work more efficiently
  • Exposure to a Customer Success platform such as Gainsight or ChurnZero is a plus, but not required
  • Strong written and verbal communication skills
  • Ability to manage multiple and sometimes conflicting priorities
  • Keen attention to detail and strong personal organizational skills
  • Ability to empathize with and advocate for our customers
  • Ability to quickly learn new concepts and teach others
  • Strong interest in technology and eagerness to learn the SaaS customer lifecycle
  • Excellent problem-solving skills
  • Good sense of humor

What you get:
Alt Legal offers a collaborative and challenging work environment and the opportunity to be part of a growing company. We're a team of intellectually curious individuals who love learning and developing new skills. Our company was founded on the belief that a team with diverse backgrounds and identities will have the greatest range of experiences, the best selection of ideas, and the most inclusive and supportive culture.
We also offer all employees a variety of perks such as flexible vacation, remote work options, healthcare coverage, and the opportunity to determine your own growth path. Your equipment will also be provided.
We are LGBTQ+ friendly and encourage all candidates to apply.
How to Apply (Please Read Carefully)
If you're interested, you should submit your application with a resume in PDF, along with a cover letter explaining your specific interest in this role and why you'd like to join the Alt Legal team.
Our applications are still reviewed by humans! Please pardon any delayed responses.

Apply