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Director Saas Customer Support Jobs (NOW HIRING)

FRONTSTEPS

Customer Support Tier II (Onsite)

Denver, CO · On-site

$55K - $70K/yr

ATTRIBUTES, SKILLS & CAREER MINDSET This role is for individuals seeking a long-term career path in SaaS Customer Support. Required Mindset: * Demonstrated competitive drive to quickly and thoroughly ...

LeadsOnline

Director of Customer Support

Plano, TX · On-site

As LeadsOnline transitions further toward a subscription-based SaaS model, the Customer Support function plays a pivotal role in supporting this evolution. The Director will lead a global team and ...

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

... support, retention, and expansion for mid-market and enterprise customers. Position: Vice President of Customer Success Company: B2B SaaS / CRM Technology Organization Location: Remote USA Schedule:

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is a direct-hire opportunity; we are not engaging agencies or contractors for this position.

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is a direct-hire opportunity; we are not engaging agencies or contractors for this position.

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is a direct-hire opportunity; we are not engaging agencies or contractors for this position.

Biller Genie

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

AxisCare

Customer Support Manager

Waco, TX · On-site

Director of Customer Support Department: Customer Support Location: Optional Remote / In-Office ... The ideal candidate possesses strong leadership abilities, experience within a SaaS environment, a ...

AxisCare

Customer Support Manager

Waco, TX · On-site

Director of Customer Support Department: Customer Support Location: Optional Remote / In-Office ... The ideal candidate possesses strong leadership abilities, experience within a SaaS environment, a ...

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Director Saas Customer Support information

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$39K

$123.3K

$196.5K

How much do director saas customer support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for director saas customer support in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

How does a Director of SaaS Customer Support typically collaborate with other departments to improve customer satisfaction?

A Director of SaaS Customer Support regularly works cross-functionally with teams like product management, engineering, and sales to address customer pain points and enhance the user experience. This role often leads initiatives to communicate customer feedback to product teams, ensuring that recurring issues are prioritized for resolution. Directors also coordinate with sales and account management to support renewals and upsell opportunities by demonstrating the value of exceptional support. Strong collaboration skills are essential, as fostering alignment across departments is key to delivering a seamless customer journey.

What are the key skills and qualifications needed to thrive as a Director of SaaS Customer Support?

To thrive as a Director of SaaS Customer Support, you need extensive experience in customer support leadership, deep understanding of SaaS business models, and a relevant degree, often in business or technology. Familiarity with CRM tools, ticketing systems (like Zendesk or Salesforce), and analytics platforms is essential, as are certifications in customer success management or ITIL. Outstanding communication, strategic thinking, and team leadership skills help foster a customer-centric culture and drive continuous improvement. These competencies ensure efficient support operations, high customer satisfaction, and alignment with company growth goals.

What does a Director of SaaS Customer Support do?

A Director of SaaS Customer Support oversees and manages the customer support operations for a software-as-a-service (SaaS) company. They are responsible for developing support strategies, leading support teams, ensuring high levels of customer satisfaction, and implementing best practices for resolving customer issues. This role often involves collaborating with product, engineering, and sales teams to improve the overall customer experience. The Director also analyzes support metrics to drive continuous improvement and efficiency within the support department.
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Director Saas Customer Support jobs near you
Infographic showing various Director Saas Customer Support job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, 4% Part Time, and 6% Contract. Highlights an 80% In-person, 4% Hybrid, and 16% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

SaaS Customer Helpdesk Specialist

OptiSigns Inc.

Houston, TX • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday

Job description

At OptiSigns, we're on a bold mission: to become the #1 digital signage platform globally, rapidly outpacing our competitors and leading the way in innovation. We’re dynamic, fast-growing, and at the cutting edge of the digital signage industry. As part of our team, you’ll have the unique opportunity to be a key player in this exciting journey, growing your career while helping our customers succeed.

The Role: As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical expertise and customer-facing skills to deliver a world-class experience for our customers. This role is designed for early-career professionals eager to learn, grow, and make a significant impact. You’ll be responsible for:

  • Product Demonstrations: Guiding customers through engaging, high-quality product demos to showcase our cutting-edge digital signage solutions.
  • Onboarding Clients: Ensuring customers have a seamless experience from the moment they join, providing them with the support and tools they need to be successful.
  • Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging your problem-solving skills and expanding your technical knowledge of digital signage and A/V systems.
  • Managing Customer Relationships: Using tools like CRMs and ticketing systems to keep customer interactions organized and efficient, ensuring high levels of satisfaction and retention.
  • Guiding Investment Decisions: Assisting customers in making informed, strategic decisions for their digital signage projects, whether they are a small business or a Fortune 100 company.

Requirements

Technical Skills & Requirements

  • Become an expert in our software and hardware solutions, including Windows, Android, Raspberry Pi, Linux, and other devices.
  • Technical Expertise: In-depth knowledge of audio/video (A/V) and embedded systems, including hardware and software integration.
  • Troubleshooting Skills: Ability to diagnose and resolve technical issues related to A/V and embedded systems.Customer-Focused: A passion for providing exceptional customer service, with the ability to explain technical concepts in a clear, user-friendly manner.
  • Good understanding of Raspberry Pi and other embedded hardware and software.
  • Familiarity with images, applications, and projects related to Raspberry Pi and embedded systems.
  • Creative thinking and problem-solving abilities.
  • Ability to work collaboratively in team settings.
  • Strong communication skills to explain technical concepts to non-technical users.

The Ideal Candidate: We’re looking for someone who is early in their career but motivated to grow, both personally and professionally. You should have:

  • A strong mix of technical aptitude and interpersonal skills, ready to troubleshoot issues and build meaningful relationships with a diverse range of customers.
  • The ability to adapt quickly and maintain discipline, thriving in a fast-paced, high-growth environment.
  • Time management skills that allow you to handle multiple customer requests efficiently while maintaining a high level of service.
  • A genuine "I can do this" attitude, driven by a hunger to learn, take on challenges, and succeed.
  • Familiarity with or a willingness to learn digital signage technology, A/V systems, and tools like ticketing systems and CRMs.

Career Growth Path: At OptiSigns, we’re committed to your long-term career development. You’ll have clear opportunities to advance into senior roles in customer success, product management, or inside sales as you develop your skills and contribute to our company’s success. Our growth is your growth – as we expand, so will your career opportunities.

Company Culture: This is an on-site role in Houston, TX, where you’ll be fully immersed in our customer-obsessed, innovation-driven culture. You’ll also have the opportunity to travel for industry conferences and company off-site events, building your network and staying up-to-date with industry trends. We believe in teamwork, delivering value, and always putting the customer first.

Benefits

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Vision insurance
  • Paid time off