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Executive Saas Customer Support Jobs (NOW HIRING)

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... Selling HappyFox value proposition to inbound prospects Engaging with C-level executives, IT ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about ... Selling HappyFox value proposition to inbound prospects Engaging with C-level executives, IT ...

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

$16.75 - $23/hr

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

Elite

Be Seen First

Account Executive (SaaS)

Salt Lake City, UT · On-site

$70K/yr

Account Executive Department: Sales Salary range: $70,000 Base, $144,000 OTE Employee benefits ... support our overall sales organization, including embracing the latest CRM and sales-automation ...

Locatee AG

$90K - $110K/yr

Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion ... Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that ...

Minitab

Account Executive - SaaS Sales

Orlando, FL

... enables customers to build a trusted data foundation that supports continuous improvement ... Build executive relationships across Operations, Manufacturing, Engineering, Quality, IT, and ...

Minitab

Account Executive - SaaS Sales

Miami, FL

... enables customers to build a trusted data foundation that supports continuous improvement ... Build executive relationships across Operations, Manufacturing, Engineering, Quality, IT, and ...

Locatee Ag

$90K - $110K/yr

Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion ... Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that ...

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Executive Saas Customer Support information

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$5

$38

$62

How much do executive saas customer support jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for executive saas customer support in the United States is $38.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $53.12 per hour, depending on experience, location, and employer.

What is the difference between Executive Saas Customer Support vs Customer Success Manager?

AspectExecutive Saas Customer SupportCustomer Success Manager
Primary FocusHandling customer inquiries, troubleshooting, and technical supportProactively managing customer relationships to ensure product adoption and satisfaction
Required CredentialsTechnical support certifications, knowledge of SaaS productsCustomer relationship management experience, often with business or technical background
Work EnvironmentSupport centers, help desks, remote supportClient-facing, strategic meetings, onboarding sessions
Employer & Industry UsageTech companies, SaaS providers, customer support teamsSaaS companies, account management teams, client success departments

While both roles serve SaaS customers, Executive Saas Customer Support primarily focuses on technical assistance and issue resolution. Customer Success Managers take a proactive approach to ensure clients derive maximum value from the product, fostering long-term relationships.

What are the key skills and qualifications needed to thrive as an Executive SaaS Customer Support professional, and why are they important?

To thrive as an Executive SaaS Customer Support professional, you need expertise in troubleshooting SaaS platforms, a deep understanding of customer success principles, and experience with enterprise-level clients—often supported by a relevant degree or technical background. Familiarity with CRM systems (like Salesforce), ticketing tools (such as Zendesk), and SaaS analytics platforms is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for building strong client relationships, swiftly resolving complex issues, and ensuring high customer satisfaction in a competitive software market.

What is an Executive SaaS Customer Support role?

An Executive SaaS Customer Support role involves providing high-level customer service and technical assistance to clients using Software as a Service (SaaS) products. Professionals in this position handle complex customer issues, manage escalations, and work closely with product and engineering teams to resolve problems. They are also responsible for ensuring customer satisfaction, onboarding new clients, and sometimes providing training or guidance on best practices. This role requires strong communication skills, technical knowledge of the SaaS product, and the ability to build positive relationships with executive-level clients.

How does an Executive SaaS Customer Support professional typically collaborate with product and engineering teams to resolve complex client issues?

Executive SaaS Customer Support professionals often act as a bridge between high-value clients and internal teams, especially when addressing complex or technical challenges. They regularly communicate detailed client feedback and technical issues to product and engineering teams, participate in cross-functional meetings, and help prioritize feature requests or bug fixes. This collaborative approach ensures that client needs are understood and addressed efficiently, leading to improved customer satisfaction and product development. Building strong relationships with internal stakeholders is key to success in this role.
What cities are hiring for Executive Saas Customer Support jobs? Cities with the most Executive Saas Customer Support job openings:
What are the most commonly searched types of Saas Customer Support jobs? The most popular types of Saas Customer Support jobs are:
What states have the most Executive Saas Customer Support jobs? States with the most job openings for Executive Saas Customer Support jobs include:
Executive Saas Customer Support jobs near you

Account Executive (SaaS)

HappyFox

Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 23 days ago

Job description

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution. We offer competitive salaries and a high-energy work environment with opportunities to grow. To learn more about our company, visit our website at www.happyfox.com.


Responsibilities:

Selling HappyFox value proposition to inbound prospects
Engaging with C-level executives, IT Directors and Customer Support leaders and decision makers at prospective companies
Building relationship with stakeholders during and after the sales
Ability to understand current pain points of the business and deliver HappyFox solution
Provide consistent feedback to Product and Marketing team on customer expectations, preferences and appreciations

Requirements:

Ability to do demos and great presentations using Remote Online Meetings or Webinars
Ability to take deals to closure
Excellent clarity in communication
Consultative approach to successfully close complex sales cycles
Ability to quickly build rapport
Exhibit a consistent track record of top performance
Bring in positive-energy, strong work ethic, self-discipline and good time management skills
Experience selling SaaS products is required

Benefits:

Competitive pay (base + performance) with growth opportunity within the company
Casual and high energy work environment where you could see your ideas win
Health Insurance, Dental, Vision and Life Insurance
Paid Vacation

Employment Type: FULL_TIME

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