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Executive Saas Customer Support Jobs (NOW HIRING)

Upfluence

Account Executive - SaaS Startup

Manhattan, NY · On-site

$58K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Bring the voice of the customer back to Product, Marketing, and Customer Success so the platform ... Extensive training to support your transition into SaaS sales * A clear career path with ...

Upfluence

Account Executive - SaaS Startup

Manhattan, NY · On-site

$58K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Bring the voice of the customer back to Product, Marketing, and Customer Success so the platform ... Extensive training to support your transition into SaaS sales * A clear career path with ...

Upfluence

Account Executive - SaaS Startup

Manhattan, NY · On-site +1

$100K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Bring the voice of the customer back to Product, Marketing, and Customer Success so the platform ... Extensive onboarding and training to support your transition into SaaS sales. * Stock options and ...

Elite

Account Executive (SaaS Sales)

Salt Lake City, UT

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Account Executive Department: Sales Reports To: Chief Operating Officer Salary range: $70,000 Base ... support our overall sales organization, including embracing the latest CRM and sales-automation ...

Ricochet360

$500K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Prospect to build top of funnel Demo and convert target prospects into new customers Negotiate ... the support and tools you'll need to succeed Generous contribution to individual and dependent ...

Upfluence

Account Executive - SaaS Startup

Manhattan, NY · Remote

$58K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Bring the voice of the customer back to Product, Marketing, and Customer Success so the platform ... Extensive onboarding and training to support your transition into SaaS sales. * Stock options and ...

Bluesight

Senior Account Executive - SaaS Sales

OR · Remote

$100K - $120K/yr

We empower our customers to deliver the right medicine to the right patient at the right time ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Elite

Account Executive (SaaS Sales)

Salt Lake City, UT · On-site

$70K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Account Executive Department: Sales Reports To: Chief Operating Officer Salary range: $70,000 Base ... support our overall sales organization, including embracing the latest CRM and sales-automation ...

Salesflow

Account Executive - SaaS Sales

$40K - $45K/yr

We are looking for a Full Cycle Account Executive to join our team at Salesflow to take on full ... customers and closing sales deals to create new customers. About us: Salesflow is a B2B growth ...

Workwize

Senior Account Executive (SaaS)

New York, NY · On-site

$200K - $300K/yr

Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast ... Work closely with marketing, BDRs, and customer success to align sales efforts with company ...

Bluesight

Senior Account Executive - SaaS Sales

OR · On-site +1

$100K - $120K/yr

  • Retirement

  • PTO

We empower our customers to deliver the right medicine to the right patient at the right time ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

Bluesight

Senior Account Executive - SaaS Sales

$100K - $120K/yr

  • Retirement

  • PTO

We empower our customers to deliver the right medicine to the right patient at the right time ... We may use artificial intelligence (AI) tools to support parts of the hiring process, such as ...

GLG

Enterprise Account Executive - SaaS

New York, NY · On-site

GLG's is looking for an Enterprise Account Executive . This is a key leadership position on GLG ... Develop supporting pitch materials and communicate with prospective clients via email, phone & in ...

Celerant Tech

Account Executive

Iselin, NJ · On-site

$50K - $70K/yr

Account Executive - SaaS Retail Software Location: Fully Remote (with annual team events) Reports ... Collaborate with sales, customer support, and product teams to address client concerns and ...

Opportunity Healthcare

VP of Customer Success

$141K - $181K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Valeo Resources has partnered with a B2B SaaS / CRM technology organization (Salesforce-like ... Lead Customer Success, Implementation, and Support teams * Drive adoption, retention, net revenue ...

TransUnion

SaaS Customer Engagement Consultant

$20.25 - $25/hr

... and executive-level relationships. * Manage all phases of customer projects and initiatives ... Deliver operational support and issue resolution while maintaining a high standard of ...

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Executive Saas Customer Support information

See salary details

$5

$38

$62

How much do executive saas customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for executive saas customer support in the United States is $38.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $53.12 per hour, depending on experience, location, and employer.

What is an Executive SaaS Customer Support?

An Executive SaaS Customer Support role involves providing high-level customer service and technical assistance to clients using Software as a Service (SaaS) products. Professionals in this position handle complex customer issues, manage escalations, and work closely with product and engineering teams to resolve problems. They are also responsible for ensuring customer satisfaction, onboarding new clients, and sometimes providing training or guidance on best practices. This role requires strong communication skills, technical knowledge of the SaaS product, and the ability to build positive relationships with executive-level clients.

How does an Executive SaaS Customer Support professional typically collaborate with product and engineering teams to resolve complex client issues?

Executive SaaS Customer Support professionals often act as a bridge between high-value clients and internal teams, especially when addressing complex or technical challenges. They regularly communicate detailed client feedback and technical issues to product and engineering teams, participate in cross-functional meetings, and help prioritize feature requests or bug fixes. This collaborative approach ensures that client needs are understood and addressed efficiently, leading to improved customer satisfaction and product development. Building strong relationships with internal stakeholders is key to success in this role.

What are the key skills and qualifications needed to thrive as an Executive SaaS Customer Support professional, and why are they important?

To thrive as an Executive SaaS Customer Support professional, you need expertise in troubleshooting SaaS platforms, a deep understanding of customer success principles, and experience with enterprise-level clients—often supported by a relevant degree or technical background. Familiarity with CRM systems (like Salesforce), ticketing tools (such as Zendesk), and SaaS analytics platforms is typically required. Exceptional communication, problem-solving abilities, and a customer-centric mindset distinguish top performers in this role. These skills are crucial for building strong client relationships, swiftly resolving complex issues, and ensuring high customer satisfaction in a competitive software market.

What is the difference between Executive Saas Customer Support vs Customer Success Manager?

AspectExecutive Saas Customer SupportCustomer Success Manager
Primary FocusHandling customer inquiries, troubleshooting, and technical supportProactively managing customer relationships to ensure product adoption and satisfaction
Required CredentialsTechnical support certifications, knowledge of SaaS productsCustomer relationship management experience, often with business or technical background
Work EnvironmentSupport centers, help desks, remote supportClient-facing, strategic meetings, onboarding sessions
Employer & Industry UsageTech companies, SaaS providers, customer support teamsSaaS companies, account management teams, client success departments

While both roles serve SaaS customers, Executive Saas Customer Support primarily focuses on technical assistance and issue resolution. Customer Success Managers take a proactive approach to ensure clients derive maximum value from the product, fostering long-term relationships.

What cities are hiring for Executive Saas Customer Support jobs?

Cities with the most Executive Saas Customer Support job openings:

What are the most commonly searched types of Saas Customer Support jobs?

The most popular types of Saas Customer Support jobs are:

What states have the most Executive Saas Customer Support jobs?

States with the most job openings for Executive Saas Customer Support jobs include:

Executive Saas Customer Support jobs near you

Account Executive - SaaS Startup

Upfluence

Manhattan, NY • On-site

$58K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 7 days ago

Job description

Account Executive (NYC)

Upfluence | New York City (in-office) | Full-time, early-career closing role

About the role

Upfluence is the influencer marketing platform that brands and agencies use to find creators, run campaigns, and pay talent, all in one place. As an Account Executive, you own the full sales conversation: you run live demos, you close, and you carry a number. This is a closing seat from day one, not a stepping-stone you wait years to reach.

 

We are building a team of people who are early in their careers but already know how to compete and win. If you have been booking meetings someone else gets to close, or you are a recent grad who is sharper than the job market has given you credit for, this is the seat where you get to close your own deals and own your own number.

What you will do
  • Run up to six live demos a day with prospects, working both fresh leads and opportunities you source yourself
  • Own your pipeline and your quota: you carry a monthly and quarterly target, and your earnings are uncapped
  • Become a genuine expert in influencer marketing and in how Upfluence solves real problems for brands and agencies
  • Manage your pipeline and follow-up in Salesforce so nothing slips
  • Bring the voice of the customer back to Product, Marketing, and Customer Success so the platform keeps getting better
Compensation and benefits
  • Base salary: Starting at $58,000 
  • On-target earnings: Starting at $100,000, uncapped, with per-module spiffs paid on top of commission
  • Clear progression: a defined ladder from AE I to AE II to Senior AE to Assistant Director, with base increases as you grow inside your role, not only when you are promoted
  • Time off: three weeks of paid vacation in your first year
  • Health: comprehensive medical coverage
 

The ceiling here is set by your results, not by a pay band or a queue ahead of you.

Who we are looking for

You do not need prior SaaS or formal sales experience. You do need evidence that you compete and win when something is measured. That might be a sales or SDR role where you hit your number, a sport, a campus leadership role, or a side hustle with real figures behind it. We care far more about what you have done than where you did it.

 

We are looking for someone who:

 
  • Has been measured on a goal and beaten it, and can tell us specifically how
  • Communicates clearly and listens actively, then proposes solutions that add value
  • Takes ownership: of the role, of the number, of getting better
  • Stays resilient when the answer is no, and treats feedback as fuel rather than criticism
  • Is genuinely curious about influencer marketing and wants to learn the space deeply
 

If you were strong at a job that capped you, or strong coming out of school and stuck in a market that has not matched you yet, we want to talk.
What We Offer

We offer a flexible hybrid work model, providing our employees with an office setting and the ability to work partially from home. We believe in work-life balance and provide access so we can make the best of our workdays.
  • Extensive training to support your transition into SaaS sales
  • A clear career path with opportunities for growth and upward mobility
  • Hybrid work environment (3 days in the office, the rest remotely)
  • Comprehensive compensation package (base salary + commission)
  • Daily fresh leads: no cold calling required
  • Stock options and employee perks
  • Medical, Dental, Vision & Disability Insurance
  • Generous PTO (3 weeks vacation) & Company holidays
  • Diverse and international team
  • An entrepreneurial environment that fosters growth and innovation

Upfluence is an equal opportunity employer. We evaluate every applicant on merit and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic


 

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