Customer Support (SaaS) Userpilot, a leading B2B SaaS Product Growth Platform, is seeking an experienced Customer Support (SaaS) to join their growing team. You will be the voice of our customers and ...
Customer Support (SaaS) Userpilot, a leading B2B SaaS Product Growth Platform, is seeking an experienced Customer Support (SaaS) to join their growing team. You will be the voice of our customers and ...
Customer Support Specialist (Public Sector SaaS)
Lubbock, TX · On-site
$50K - $65K/yr
Experience in B2B SaaS customer support roles. * Public sector or local government experience relevant to your domain. * Familiarity with ticketing systems (e.g., Zendesk, Microsoft Dynamics 365)
Quick apply
Customer Support Specialist (Public Sector SaaS)
Lubbock, TX · On-site
$50K - $65K/yr
Experience in B2B SaaS customer support roles. * Public sector or local government experience relevant to your domain. * Familiarity with ticketing systems (e.g., Zendesk, Microsoft Dynamics 365)
HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...
HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...
HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...
HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...
Customer Success Manager, SMB
San Francisco, CA · On-site
$100 - $140/hr
Support customer renewals and expansions Requirements * 1+ years of SDR experience * 1+ years of customer onboarding and support experience with a B2B SaaS tool * Sales domain expertise and ...
New
Customer Success Manager, SMB
San Francisco, CA · On-site
$100 - $140/hr
Support customer renewals and expansions Requirements * 1+ years of SDR experience * 1+ years of customer onboarding and support experience with a B2B SaaS tool * Sales domain expertise and ...
New
Customer Support (Tier I) Representative
$17.50 - $22.25/hr
Customer Support Representative TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers ...
Customer Support (Tier I) Representative
$17.50 - $22.25/hr
Customer Support Representative TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers ...
Customer Support (Tier I) Representative
Manhattan, NY · Remote
$17.50 - $22.25/hr
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier ...
Quick apply
Customer Support (Tier I) Representative
Manhattan, NY · Remote
$17.50 - $22.25/hr
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier ...
Customer Support (Tier I) Representative
Manhattan, NY · On-site +1
$18.75 - $23.75/hr
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... We are looking for an early-career Customer Support Representative who is client-focused and ...
Customer Support (Tier I) Representative
Manhattan, NY · On-site +1
$18.75 - $23.75/hr
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... We are looking for an early-career Customer Support Representative who is client-focused and ...
As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical ... Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging ...
Quick apply
As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical ... Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging ...
As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical ... Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging ...
As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical ... Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging ...
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
Description About Albiware Albiware is a B2B SaaS company building Albi, a project management ... This is an entry-level position responsible for delivering responsive, accurate technical support ...
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
Description About Albiware Albiware is a B2B SaaS company building Albi, a project management ... This is an entry-level position responsible for delivering responsive, accurate technical support ...
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...
As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical ... Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging ...
As a SaaS Customer Success Specialist, you will be at the heart of our mission, combining technical ... Troubleshooting & Technical Support: Working with customers to resolve technical issues, leveraging ...
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...
Quick apply
Customer Support Specialist
Chicago, IL · On-site
$18.50 - $25/hr
About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...
You should be skilled in managing multiple customer relationships simultaneously, ensuring each customer receives the attention and support they need to succeed. At a glance, we are looking for folks ...
New
You should be skilled in managing multiple customer relationships simultaneously, ensuring each customer receives the attention and support they need to succeed. At a glance, we are looking for folks ...
New
Customer Support & Enablement Specialist
$18.50 - $24.75/hr
You've supported B2B SaaS customers directly: 1-3 years in customer support, support ops, or technical support, ideally at a B2B SaaS company - you know what a good ticket queue looks like and what a ...
Customer Support & Enablement Specialist
$18.50 - $24.75/hr
You've supported B2B SaaS customers directly: 1-3 years in customer support, support ops, or technical support, ideally at a B2B SaaS company - you know what a good ticket queue looks like and what a ...
Customer Support
Milford, OH · On-site
$14.75 - $19/hr
Must Have Technical/Functional Skills • Certified System Administrator (CSA) (Optional) • ITIL ® Foundation Certification • Customer Success, IT service management, or SaaS related ...
Customer Support
Milford, OH · On-site
$14.75 - $19/hr
Must Have Technical/Functional Skills • Certified System Administrator (CSA) (Optional) • ITIL ® Foundation Certification • Customer Success, IT service management, or SaaS related ...
Customer Support Specialist
Houston, TX · On-site
$20 - $25/hr
This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)
Quick apply
Customer Support Specialist
Houston, TX · On-site
$20 - $25/hr
This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)
Customer Support Specialist
New York, NY · On-site
$25 - $30/hr
This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)
Quick apply
Customer Support Specialist
New York, NY · On-site
$25 - $30/hr
This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)
Entry Level Saas Customer Support information
See salary details
$11.06 - $12.87
3% of jobs
$12.87 - $14.69
3% of jobs
$14.69 - $16.50
8% of jobs
$17.68 is the 25th percentile. Wages below this are outliers.
$16.50 - $18.31
16% of jobs
The median wage is $20.08 / hr.
$18.31 - $20.13
20% of jobs
$20.13 - $21.94
20% of jobs
$22.80 is the 75th percentile. Wages above this are outliers.
$21.94 - $23.75
9% of jobs
$23.75 - $25.57
9% of jobs
$25.57 - $27.38
5% of jobs
$27.38 - $29.20
4% of jobs
$29.20 - $31.01
1% of jobs
$11
$20
$31
How much do entry level saas customer support jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for entry level saas customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Saas Customer Support vs Entry Level Technical Support Specialist?
| Aspect | Entry Level Saas Customer Support | Entry Level Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles prefer basic technical knowledge | High school diploma; basic technical or IT knowledge often preferred |
| Work Environment | Customer service centers, remote support, SaaS companies | IT departments, tech companies, remote or on-site support |
| Employer & Industry Usage | Primarily SaaS and cloud service providers | IT service providers, software companies, tech support firms |
| Common Search & Comparison Intent | Understanding entry-level roles in SaaS customer support | Comparing entry-level technical support roles in tech industry |
Entry Level Saas Customer Support focuses on assisting customers with SaaS products, emphasizing communication and problem-solving skills. Entry Level Technical Support Specialist involves troubleshooting technical issues, often requiring basic IT knowledge. Both roles serve tech companies but differ in technical depth and customer interaction focus.
What cities are hiring for Entry Level Saas Customer Support jobs?
Cities with the most Entry Level Saas Customer Support job openings:
What are the most commonly searched types of Saas Customer Support jobs?
The most popular types of Saas Customer Support jobs are:
What states have the most Entry Level Saas Customer Support jobs?
States with the most job openings for Entry Level Saas Customer Support jobs include:
Other
Posted 5 days ago
Job description
Customer Support (SaaS)
Userpilot, a leading B2B SaaS Product Growth Platform, is seeking an experienced Customer Support (SaaS) to join their growing team. You will be the voice of our customers and the main driver of change. You'll be working closely with customers and interacting with them daily.
Key Responsibilities:- Diagnose and resolve implementation issues across Userpilot SDKs, APIs, and integrations.
- Craft pragmatic solutions by understanding customer use cases and leveraging Userpilot's toolset to achieve desirable outcomes.
- Answer customer inquiries using your deep product knowledge. Explain behaviors clearly and recommend best practices.
- Escalate thoughtfully when needed, summarizing the context, impact, and next steps to the appropriate team to drive a timely resolution.
- Contribute to documentation and offer suggestions for process improvements.
- A minimum of 1 year of experience as a Technical Support Engineer.
- A degree in Computer Science, Information Technology, or similar technical disciplines.
- Excellent English speaking, writing, and reading comprehension.
- Creative and critical thinking to deliver effective workarounds while continuously learning and adapting to new problems.
- Great knowledge of modern web technology fundamentals and debugging tools (HTML/CSS/JS, HTTP/REST, client-side apps, JSON, client–server concepts, Web DevTools).
- Ability to demonstrate empathy, clear communication, and strong ownership.
- Experience with data analytics tools.
- Development experience of web applications.
- Competitive base salary and attractive performance bonuses
- Training opportunities, participation in industry events, and conferences
- Excellent opportunities for career progression
- Dynamic work environment
- Time-Off:
- 15 PTOs
- Winter Break
- Local Public holidays