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Entry Level Saas Customer Support Jobs (NOW HIRING)

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

Jobgether

Customer Support Agent Tier 1

$19.25 - $25.50/hr

Customer Support Agent Tier 1 This is a great opportunity to join a remote-first team supporting a leading SaaS platform used across a global B2B industry. As the first point of contact for customers ...

Biller Genie

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Biller Genie

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Jobgether

$14.50 - $19.25/hr

This is a great opportunity to join a remote-first team supporting a leading SaaS platform used across a global B2B industry. As the first point of contact for customers, you will play a key role in ...

Jobgether

Customer Support Agent Tier 1

$19.25 - $25.50/hr

This is a great opportunity to join a remote-first team supporting a leading SaaS platform used across a global B2B industry. As the first point of contact for customers, you will play a key role in ...

Promoboxx

Customer Support Specialist

Boston, MA · Remote

$19.50 - $26.25/hr

Can get you in the door of a SaaS company even without tech/SaaS job experience * ACTUALLY values ... This is an entry-level, full-time, 100% remote role ideal for someone who is excited about ...

Promoboxx

Customer Support Specialist

Boston, MA · On-site +1

$19.50 - $26.50/hr

Can get you in the door of a SaaS company even without tech/SaaS job experience * ACTUALLY values ... This is an entry-level, full-time, 100% remote role ideal for someone who is excited about ...

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How much do entry level saas customer support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for entry level saas customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Saas Customer Support vs Entry Level Technical Support Specialist?

AspectEntry Level Saas Customer SupportEntry Level Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer basic technical knowledgeHigh school diploma; basic technical or IT knowledge often preferred
Work EnvironmentCustomer service centers, remote support, SaaS companiesIT departments, tech companies, remote or on-site support
Employer & Industry UsagePrimarily SaaS and cloud service providersIT service providers, software companies, tech support firms
Common Search & Comparison IntentUnderstanding entry-level roles in SaaS customer supportComparing entry-level technical support roles in tech industry

Entry Level Saas Customer Support focuses on assisting customers with SaaS products, emphasizing communication and problem-solving skills. Entry Level Technical Support Specialist involves troubleshooting technical issues, often requiring basic IT knowledge. Both roles serve tech companies but differ in technical depth and customer interaction focus.

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What job categories do people searching Entry Level Saas Customer Support jobs look for? The top searched job categories for Entry Level Saas Customer Support jobs are:
Entry Level Saas Customer Support jobs near you
Customer Support Specialist - GL/AP (Public Sector SaaS)

Customer Support Specialist - GL/AP (Public Sector SaaS)

FUNDVIEW

Lubbock, TX • On-site

$50K - $62K/yr

Full-time

Posted 27 days ago

Job description

About FUNDVIEW

FUNDVIEW is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000. Hundreds of cities, towns, and counties rely on FUNDVIEW to replace outdated legacy systems and move beyond spreadsheets or generic accounting tools that were not purpose-built for local governments.

The integrated SaaS suite includes finance, utility billing, payroll, permitting, code enforcement, municipal court, and citizen services - giving local governments enterprise-grade software capability without added complexity.

With a mission to make government work easier, FUNDVIEW delivers intuitive software, fast onboarding, and responsive support so local governments can operate more efficiently and serve their communities with confidence.
About the Role

We are seeking a detail-oriented and customer-focused Customer Support Specialist with hands-on experience supporting General Ledger and Accounts Payable processes through financial software solutions. In this role, you will support our municipal clients as they manage fund accounting, vendor payments, and financial reporting using our B2B SaaS platform. You'll be a trusted resource, helping users troubleshoot issues, maintain accurate financial data, and stay aligned with public sector accounting practices.

You'll work directly with customers and our product team to ensure timely resolution of GL/AP-related support requests.

Key Responsibilities

  • Provide frontline support to municipal customers using GL and AP features within our software, via phone, email, and our internal ticketing systems.
  • Troubleshoot accounting-related issues including fund accounting structure, journal entries, approval workflows, vendor management, encumbrances, invoice processing, and payment runs.
  • Educate users on product functionality, accounting best practices, and system updates
  • Collaborate with Product, Engineering, and QA teams to escalate and track complex issues and enhancement requests.
  • Maintain detailed documentation and contribute to knowledge articles, FAQs, and support training materials.
  • Assist with onboarding and user training for new customers.
  • Stay current on public sector accounting standards, compliance requirements, and audit considerations.
  • Identify recurring themes or support trends and provide insights that influence product improvements.

Required Qualifications

  • MUST be located in US within CST or EST time zones.
  • Associate degree in Accounting or related field (Bachelor's degree preferred)
  • 1-3 years of experience in General Ledger and/or Accounts Payable operations using cloud-based or enterprise financial systems
  • Understanding of accounting concepts such as fund accounting, chart of accounts, invoice lifecycle, reconciliation, and financial reporting
  • Strong analytical, communication, and troubleshooting skills
  • Ability to translate technical/financial concepts into clear, user-friendly guidance
  • Customer-first approach with experience supporting external clients

Preferred Qualifications

  • Experience in B2B SaaS customer support roles
  • Public sector or government accounting experience
  • Familiarity with ticketing systems (e.g. Microsoft Dynamics 365, Zendesk)
  • Exposure to software implementation support, financial data conversion, or customer training activities

You'll Excel in This Role If You...

  • Have a passion for helping users succeed with financial technology.
  • Possess the ability to remain calm and effective under pressure.
  • Have curiosity, initiative, and a continual improvement mindset - for yourself and the product.

Why Join Us

At FUNDVIEW, we're passionate about delivering innovative solutions to help our clients in the public sector achieve their goals. You'll join a growing, highly collaborative team where your work directly impacts customer success and product evolution.

Employment Type: FULL_TIME

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