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Entry Level Saas Customer Support Jobs (NOW HIRING)

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

Biller Genie

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Biller Genie

Customer Support Specialist

Orlando, FL · On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Albi

Customer Support Specialist

Chicago, IL

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Albi

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

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Entry Level Saas Customer Support information

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How much do entry level saas customer support jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for entry level saas customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Saas Customer Support vs Entry Level Technical Support Specialist?

AspectEntry Level Saas Customer SupportEntry Level Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer basic technical knowledgeHigh school diploma; basic technical or IT knowledge often preferred
Work EnvironmentCustomer service centers, remote support, SaaS companiesIT departments, tech companies, remote or on-site support
Employer & Industry UsagePrimarily SaaS and cloud service providersIT service providers, software companies, tech support firms
Common Search & Comparison IntentUnderstanding entry-level roles in SaaS customer supportComparing entry-level technical support roles in tech industry

Entry Level Saas Customer Support focuses on assisting customers with SaaS products, emphasizing communication and problem-solving skills. Entry Level Technical Support Specialist involves troubleshooting technical issues, often requiring basic IT knowledge. Both roles serve tech companies but differ in technical depth and customer interaction focus.

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Entry Level Saas Customer Support jobs near you

SaaS Customer Support Specialist

People Architects

Cleveland, OH • Remote

$17.50 - $23.50/hr

Full-time

Posted 21 days ago

Job description

People Architects is partnering with a fast growing SaaS company that is actively growing its Customer Service team. We are looking for someone comfortable providing Tier 1 support who can flex up as needed. We need someone who enjoys digging into technical issues, working through integrations, and partnering closely with Engineering and Product to resolve problems.

With a team in motion, this company is improving how support is structured, documented, and scaled. It’s a strong fit for someone who likes solving real customer problems, learning how complex systems work, and helping shape the evolution of a support function.


Summary:

This role sits at the center of the customer experience. You’ll own inbound support tickets, troubleshoot technical and workflow issues, and help customers successfully use a complex SaaS platform. The environment is fast-paced, collaborative, and evolving, ideal for someone who likes problem-solving, digging into systems, and improving how support operates.

If you enjoy solving technical problems, working directly with customers, and being part of a team that’s building and improving as it grows, this could be a great fit. 


Key Responsibilities:

  • Own and manage the inbound support queue across multiple channels
  • Troubleshoot technical issues including integrations, workflows, and data syncs
  • Review logs, API activity, and system behavior to identify root causes
  • Triage and escalate issues to Engineering with clear documentation and context
  • Support customers via email and phone, ensuring clear and timely communication
  • Help identify trends and recurring issues to improve product and support processes
  • Contribute to documentation and knowledge base articles
  • Partner closely with Customer Success, Product, and Engineering teams
  • Maintain strong SLA performance and high customer satisfaction

Qualifications (Required and Preferred):

  • 2+ years in technical customer support, implementation, or SaaS support role
  • Strong troubleshooting skills with an interest in systems, integrations, or APIs
  • Experience with support tools (Zendesk, Intercom, Freshdesk, or similar)
  • Ability to clearly communicate technical issues in a simple, customer-friendly way
  • Comfortable working in a remote, fast-paced environment with high ticket volume
  • Strong ownership mindset and ability to manage competing priorities
  • Exposure to integrations across HR, compliance, workforce, operational, or third-party data systems
  • Experience in scaling support processes or documentation


We are committed to a diverse and inclusive workplace. People Architect and our clients are equal opportunity employers and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Applicants for employment with any of People Architect’s clients will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.  *no external agencies/3rd parties.

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