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Entry Level Saas Customer Support Jobs (NOW HIRING)

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

HappyFox is a fast growing SaaS customer support platform. At HappyFox, Inc. it is all about bringing the happiness quotient to support teams. We offer cloud based Helpdesk, Live Chat and Enterprise ...

Customer Support Specialist

Orlando, FL ยท On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Customer Support Specialist

Orlando, FL ยท On-site

$16.75 - $22.75/hr

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site - 5 Days/Week) Must have: 0-2 years of B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.

Customer Support Specialist

Chicago, IL ยท On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Customer Support Specialist

Chicago, IL ยท On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Customer Support Specialist

Chicago, IL ยท On-site

$18.50 - $25/hr

About Albiware Albiware is a B2B SaaS company building Albi, a project management platform purpose ... This is an entry-level position responsible for delivering responsive, accurate technical support ...

Customer Support Specialist

Boston, MA ยท On-site +1

$19.50 - $26.50/hr

Can get you in the door of a SaaS company even without tech/SaaS job experience * ACTUALLY values ... This is an entry-level, full-time, 100% remote role ideal for someone who is excited about ...

Customer Support Specialist

Boston, MA ยท Remote

$19.50 - $26.25/hr

Can get you in the door of a SaaS company even without tech/SaaS job experience * ACTUALLY values ... This is an entry-level, full-time, 100% remote role ideal for someone who is excited about ...

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Customer Support Specialist

New York, NY ยท On-site

$25 - $30/hr

This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)

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Customer Support Specialist

New York, NY ยท On-site

$25 - $30/hr

This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)

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Customer Support Specialist

Houston, TX ยท On-site

$20 - $25/hr

This entry level role will own the intake, triage, classification, and routing of all inbound ... SaaS support, help desk, events, retail, or hospitality backgrounds are all relevant)

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Entry Level Saas Customer Support information

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How much do entry level saas customer support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entry level saas customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Saas Customer Support vs Entry Level Technical Support Specialist?

AspectEntry Level Saas Customer SupportEntry Level Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer basic technical knowledgeHigh school diploma; basic technical or IT knowledge often preferred
Work EnvironmentCustomer service centers, remote support, SaaS companiesIT departments, tech companies, remote or on-site support
Employer & Industry UsagePrimarily SaaS and cloud service providersIT service providers, software companies, tech support firms
Common Search & Comparison IntentUnderstanding entry-level roles in SaaS customer supportComparing entry-level technical support roles in tech industry

Entry Level Saas Customer Support focuses on assisting customers with SaaS products, emphasizing communication and problem-solving skills. Entry Level Technical Support Specialist involves troubleshooting technical issues, often requiring basic IT knowledge. Both roles serve tech companies but differ in technical depth and customer interaction focus.

More about Entry Level Saas Customer Support jobs
What cities are hiring for Entry Level Saas Customer Support jobs? Cities with the most Entry Level Saas Customer Support job openings:
What are the most commonly searched types of Saas Customer Support jobs? The most popular types of Saas Customer Support jobs are:
What states have the most Entry Level Saas Customer Support jobs? States with the most job openings for Entry Level Saas Customer Support jobs include:
What job categories do people searching Entry Level Saas Customer Support jobs look for? The top searched job categories for Entry Level Saas Customer Support jobs are:
Customer Support Specialist Level 1

Customer Support Specialist Level 1

Financial Software Solutions, LLC

Houston, TX โ€ข On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago


Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Financial Software Solutions, LLC (FSS) is a fast-growing SaaS fintech company delivering innovative financial software to legal and trustee professionals. We are seeking a Customer Support Specialist โ€“ Level 1 who is passionate about delivering exceptional customer experiences through phone and digital support channels.
This is a customer-facing, non-technical role focused on issue intake, basic troubleshooting, customer education, and relationship buildingโ€”not software development or coding.
The ideal candidate will have strong analytical skills, excellent MS Office skills, written and verbal communication, high customer service mentality and Excel/SQL server database analysis skills.
What Youโ€™ll Do
  • Serve as the first point of contact for customers via phone (50%+ of the day), email, and chat
  • Assist customers with platform questions, basic troubleshooting, and usage guidance
  • Accurately document customer issues and requests in our internal issue-tracking system
  • Set clear expectations around resolution timelines and provide proactive follow-up
  • Deliver remote customer training sessions and webinars as needed
  • Escalate complex issues appropriately and collaborate with internal teams
  • Build strong customer relationships that support a zero-attrition mindset
What Weโ€™re Looking For
  • 1โ€“2 years of experience in SaaS customer support, help desk, or customer success
  • Excellent phone presence, verbal communication, and active listening skills
  • Strong problem-solving, critical thinking, and documentation abilities
  • Comfortable using Microsoft Office and remote tools (Zoom, Teams, etc.)
  • Associate degree or equivalent experience required; Bachelorโ€™s degree preferred
  • Professional, dependable, and customer-focused mindset
  • Experience with database scripting is a plus (not required)
  • Strong Analytical skills
  • High Customer Service Mentality
  • Excel/SQL server database analysis skillsย 

What Success Looks Like
  • Execution: Accurate, timely, and high-quality customer support
  • Teamwork: Strong collaboration with peers and internal partners
  • Integrity: Trust-building through professionalism and accountability

Benefits & Perks (Full-Time Employees)
  • Health and dental insurance
  • 401(k) with up to 4% company match after one year
  • Supportive, collaborative, close-knit team environment