Manhattan, NY · On-site
... supporting complex solutions (SaaS, CRM) as an external vendor - with clients ranging from small businesses to large scale Investment Banks · Strong technical understanding of SaaS/CRM/Salesforce · ...
Manhattan, NY · On-site
... supporting complex solutions (SaaS, CRM) as an external vendor - with clients ranging from small businesses to large scale Investment Banks · Strong technical understanding of SaaS/CRM/Salesforce · ...
$18.50 - $24.75/hr
DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...
$18.50 - $24.75/hr
DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...
Houston, TX · On-site +1
$16.25 - $21.75/hr
DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...
Houston, TX · On-site +1
$16.25 - $21.75/hr
DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic ... We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ...
Miami, FL · On-site
$14.50 - $19.75/hr
ADP is hiring Entry-Level Customer Support Representative This position is hybrid, working at the office 3 days a week and working at home 2 days a week. * Entry-Level Customer Support Representative ...
Miami, FL · On-site
$14.50 - $19.75/hr
ADP is hiring Entry-Level Customer Support Representative This position is hybrid, working at the office 3 days a week and working at home 2 days a week. * Entry-Level Customer Support Representative ...
Houston, TX · On-site
$18.50 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Houston, TX · On-site
$18.50 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
Houston, TX · On-site
$18.25 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Houston, TX · On-site
$18.25 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
Morristown, NJ · On-site +1
In return, you'll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and ...
Quick apply
Morristown, NJ · On-site +1
In return, you'll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and ...
Miami, FL · Hybrid
$14.50 - $19.75/hr
ADP is hiringEntry-Level Customer Support RepresentativeThis position is hybrid, working at the office 3 days a week and working at home 2 days a week. * Entry-Level Customer Support Representative ...
Miami, FL · Hybrid
$14.50 - $19.75/hr
ADP is hiringEntry-Level Customer Support RepresentativeThis position is hybrid, working at the office 3 days a week and working at home 2 days a week. * Entry-Level Customer Support Representative ...
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For: * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
Quick apply
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For: * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
Olathe, KS · On-site
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... This is an excellent entry-level opportunity at DH Pace Company! The available work schedules are:
Quick apply
Olathe, KS · On-site
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... This is an excellent entry-level opportunity at DH Pace Company! The available work schedules are:
Olathe, KS · On-site
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... This is an excellent entry-level opportunity at DH Pace Company! The available work schedules are:
Quick apply
Olathe, KS · On-site
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... This is an excellent entry-level opportunity at DH Pace Company! The available work schedules are:
Olathe, KS · On-site
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... This is an excellent entry-level opportunity at DH Pace Company! The available work schedules are:
Olathe, KS · On-site
$16.50 - $21/hr
We are seeking customer-focused candidates who have excellent communication and technical skills ... This is an excellent entry-level opportunity at DH Pace Company! The available work schedules are:
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For: * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For: * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
Austin, TX · On-site
$15.75 - $21.50/hr
You don't need prior SaaS experience to succeed in this role, but you should enjoy learning complex ... support customers across time zones * Eligible to work in the U.S. without Visa sponsorship
Austin, TX · On-site
$15.75 - $21.50/hr
You don't need prior SaaS experience to succeed in this role, but you should enjoy learning complex ... support customers across time zones * Eligible to work in the U.S. without Visa sponsorship
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For: * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For: * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
The ideal candidate has a proven track record in SaaS customer expansion and renewal processes ... Engage with the Customer Support Team to address customer inquiries, technical issues, and any ...
The ideal candidate has a proven track record in SaaS customer expansion and renewal processes ... Engage with the Customer Support Team to address customer inquiries, technical issues, and any ...
OR · On-site +1
About the role Obsidian Security protects organizations against threats across their SaaS and ... Integrate support tooling with the product, internal systems, and customer telemetry so that ...
OR · On-site +1
About the role Obsidian Security protects organizations against threats across their SaaS and ... Integrate support tooling with the product, internal systems, and customer telemetry so that ...
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
Quick apply
Chicago, IL · On-site
$18.50 - $25/hr
Qualifications Here's What We're Looking For * 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred). * Experience using Zendesk, including Explore, Help Center, and ...
$11.06 - $12.87
3% of jobs
$12.87 - $14.69
3% of jobs
$14.69 - $16.50
8% of jobs
$17.68 is the 25th percentile. Wages below this are outliers.
$16.50 - $18.31
16% of jobs
The median wage is $20.08 / hr.
$18.31 - $20.13
20% of jobs
$20.13 - $21.94
20% of jobs
$22.80 is the 75th percentile. Wages above this are outliers.
$21.94 - $23.75
9% of jobs
$23.75 - $25.57
9% of jobs
$25.57 - $27.38
5% of jobs
$27.38 - $29.20
4% of jobs
$29.20 - $31.01
1% of jobs
$11
$20
$31
| Aspect | Entry Level Saas Customer Support | Entry Level Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles prefer basic technical knowledge | High school diploma; basic technical or IT knowledge often preferred |
| Work Environment | Customer service centers, remote support, SaaS companies | IT departments, tech companies, remote or on-site support |
| Employer & Industry Usage | Primarily SaaS and cloud service providers | IT service providers, software companies, tech support firms |
| Common Search & Comparison Intent | Understanding entry-level roles in SaaS customer support | Comparing entry-level technical support roles in tech industry |
Entry Level Saas Customer Support focuses on assisting customers with SaaS products, emphasizing communication and problem-solving skills. Entry Level Technical Support Specialist involves troubleshooting technical issues, often requiring basic IT knowledge. Both roles serve tech companies but differ in technical depth and customer interaction focus.
Cities with the most Entry Level Saas Customer Support job openings:
The most popular types of Saas Customer Support jobs are:
States with the most job openings for Entry Level Saas Customer Support jobs include:
Other
Re-posted 3 days ago
Career opportunity for a product driven, ambitious and confident individual to join a Fintech business with growth plans and to take ownership of Capital Markets/Investment Banking customers.
Role and Responsibilities:
My client, a well-established FinTech Software Provider with a global client base in the Investment Banking and Capital Markets sector, is looking to hire an accomplished Head of Customer Success to join a dynamic team and support US based clients.
In this role, you will engage with and face off directly to the firm's clients, who are exclusively in the Banking and Financial Markets sector.
You will manage, guide, lead and mentor a team of CSMs.
You will liaise directly with key stakeholders and technical/development teams and will also utilise your Salesforce CRM expertise to demonstrate concepts and solutions to customers.
You will have overall responsibility for a specific set of clients, ensuring that they achieve business success with the firm's platform and subsequently renew their subscription each year, as well as on-boarding new customers.
You will become an expert in the firm's product, allowing you to maximise your client relationships.
Desired Skills:
· Exceptional client relationship management, communication and engagement skills, gained in a client-facing role as a Customer Success Manager
· Previous experience leading a team of CSMs - genuine desire to take members of your team forwards in their career
· Strong Capital Markets/Investment Banking experience is essential – Sales, Trading and Research
· Previous experience supporting complex solutions (SaaS, CRM) as an external vendor – with clients ranging from small businesses to large scale Investment Banks
· Strong technical understanding of SaaS/CRM/Salesforce
· Proven track record of handling day to day communications with external clients – both technical and commercial
· Proven ability to upsell and cross-sell opportunities and negotiate and execute client contract renewals
