$17.25 - $23.25/hr
Fluency in English (fluent in Spanish is a significant plus!). * 2+ years of proven success in a customer support or customer service role, with a strong preference for experience within a SaaS ...
Quick apply
$17.25 - $23.25/hr
Fluency in English (fluent in Spanish is a significant plus!). * 2+ years of proven success in a customer support or customer service role, with a strong preference for experience within a SaaS ...
Santa Clara, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Santa Clara, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Alameda, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Alameda, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
San Francisco, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
San Francisco, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Grand Rapids, MI · On-site
$600 - $800/wk
Job Title: Entry-Level Customer Support Associate Location: Grand Rapids, MI (In-Person) Position Type: Full-Time About UsThe Great Lakes Division works with American-made equipment and products ...
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Grand Rapids, MI · On-site
$600 - $800/wk
Job Title: Entry-Level Customer Support Associate Location: Grand Rapids, MI (In-Person) Position Type: Full-Time About UsThe Great Lakes Division works with American-made equipment and products ...
Sonoma, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Sonoma, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Fremont, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Fremont, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
San Jose, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
San Jose, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Hayward, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Hayward, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Santa Rosa, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Santa Rosa, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Sunnyvale, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
Sunnyvale, CA · On-site
The ideal candidate has experience as a founding or early support leader within a startup environment within SaaS or HealthTech. You are equally comfortable resolving complex customer issues ...
New York, NY · On-site +1
$60K - $80K/yr
Experience supporting a SaaS product, onboarding/training users, or working in healthcare workflows. Why You Should Choose Medsender * Work on a product customers rely on daily-and see your impact ...
New York, NY · On-site +1
$60K - $80K/yr
Experience supporting a SaaS product, onboarding/training users, or working in healthcare workflows. Why You Should Choose Medsender * Work on a product customers rely on daily-and see your impact ...
Savannah, GA · On-site
$47K/yr
Customer Support Specialist I (Tier 1) Job Type: Full-Time Location: Savannah - Hybrid Pay: $47,500 ... Preferred * Experience in technical support, product support, or SaaS support environments.
Savannah, GA · On-site
$47K/yr
Customer Support Specialist I (Tier 1) Job Type: Full-Time Location: Savannah - Hybrid Pay: $47,500 ... Preferred * Experience in technical support, product support, or SaaS support environments.
Denver, CO · Hybrid
$18 - $24.75/hr
... in a SaaS environment. You understand the difference between technical troubleshooting and brute force * Experience working to service indicators and using these to succeed for our customers.
Denver, CO · Hybrid
$18 - $24.75/hr
... in a SaaS environment. You understand the difference between technical troubleshooting and brute force * Experience working to service indicators and using these to succeed for our customers.
Denver, CO · Hybrid
$18 - $24.75/hr
... in a SaaS environment. You understand the difference between technical troubleshooting and brute force * Experience working to service indicators and using these to succeed for our customers.
Denver, CO · Hybrid
$18 - $24.75/hr
... in a SaaS environment. You understand the difference between technical troubleshooting and brute force * Experience working to service indicators and using these to succeed for our customers.
Manhattan, NY · Remote
$17.50 - $22.25/hr
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier 1 ...
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Manhattan, NY · Remote
$17.50 - $22.25/hr
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier 1 ...
Manhattan, NY · On-site +1
$18.75 - $23.75/hr
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... We are looking for a Customer Support Representative who is client-focused and enables our ...
Manhattan, NY · On-site +1
$18.75 - $23.75/hr
TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with ... We are looking for a Customer Support Representative who is client-focused and enables our ...
Houston, TX · On-site
$18.25 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Quick apply
Houston, TX · On-site
$18.25 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Phoenix, AZ · On-site
$17.50 - $23.50/hr
Our software environment includes both modern cloud-based SaaS applications and legacy on-premise ... Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot ...
Phoenix, AZ · On-site
$17.50 - $23.50/hr
Our software environment includes both modern cloud-based SaaS applications and legacy on-premise ... Support customers via phone, email, CRM/ticketing systems, and remote sessions * Troubleshoot ...
Houston, TX · On-site
$18.25 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
Houston, TX · On-site
$18.25 - $24.75/hr
Customer Billing Support: Respond to billing-related inquiries from customers with professionalism and accuracy. * Accounts Receivable (A/R): Generate and send invoices, monitor payments, and ...
$11.06 - $12.87
3% of jobs
$12.87 - $14.69
3% of jobs
$14.69 - $16.50
8% of jobs
$17.68 is the 25th percentile. Wages below this are outliers.
$16.50 - $18.31
16% of jobs
The median wage is $20.08 / hr.
$18.31 - $20.13
20% of jobs
$20.13 - $21.94
20% of jobs
$22.80 is the 75th percentile. Wages above this are outliers.
$21.94 - $23.75
9% of jobs
$23.75 - $25.57
9% of jobs
$25.57 - $27.38
5% of jobs
$27.38 - $29.20
4% of jobs
$29.20 - $31.01
1% of jobs
$11
$20
$31
| Aspect | Entry Level Saas Customer Support | Entry Level Technical Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles prefer basic technical knowledge | High school diploma; basic technical or IT knowledge often preferred |
| Work Environment | Customer service centers, remote support, SaaS companies | IT departments, tech companies, remote or on-site support |
| Employer & Industry Usage | Primarily SaaS and cloud service providers | IT service providers, software companies, tech support firms |
| Common Search & Comparison Intent | Understanding entry-level roles in SaaS customer support | Comparing entry-level technical support roles in tech industry |
Entry Level Saas Customer Support focuses on assisting customers with SaaS products, emphasizing communication and problem-solving skills. Entry Level Technical Support Specialist involves troubleshooting technical issues, often requiring basic IT knowledge. Both roles serve tech companies but differ in technical depth and customer interaction focus.
$17.25 - $23.25/hr
Full-time
Medical, Dental, Vision, PTO
Posted 24 days ago
About Playbypoint
We're a rapidly expanding startup at the forefront of the racquet sports industry. At Playbypoint, we specialize in providing innovative enterprise software solutions that empower clubs, players, and coaches to streamline their operations and enhance their game. We're backed by top investors, trusted by leading clubs, and scaling fast – and we're looking for passionate individuals to join us in revolutionizing the racquet sports world with cutting-edge software.
About the Role
This role is in-office in our Coconut Grove headquarters.
As a Customer Support Specialist, you will play a vital role in ensuring our existing customers get the absolute most out of our platform. You'll be the friendly and knowledgeable guide, assisting clients, troubleshooting issues, and ensuring they have a seamless and positive experience with our products and services. This is an exciting opportunity to make a significant impact in a cutting-edge industry if you're enthusiastic about sports, technology, and delivering exceptional support.
This role reports to the Head of Client Experience.
What You'll Do
Engage with customers across various channels (telephone, email, and chat) to deeply understand their needs and provide effective solutions.
Become a product expert, assisting customers in navigating and utilizing our software solutions effectively.
Troubleshoot and resolve customer issues efficiently, ensuring quick and satisfactory outcomes.
Actively contribute to the development of customer support best practices and resources, helping us continuously improve.
Provide valuable feedback to the management team on market trends and customer needs, influencing future product development.
You're a Great Fit If You Have:
Fluency in English (fluent in Spanish is a significant plus!).
2+ years of proven success in a customer support or customer service role, with a strong preference for experience within a SaaS environment.
Familiarity with software applications and technology, and the ability to clearly articulate the value proposition of our solutions.
Excellent communication and presentation skills, with the ability to engage and build rapport with clients.
Strong problem-solving abilities and an exceptional attention to detail.
Self-motivation, results-oriented, and able to thrive in a fast-paced startup environment.
Strong organizational and time management skills.
Experience with Intercom or similar customer support software is a plus.
A genuine passion for sports and a basic understanding of the racquet sports industry is a definite plus!
Why Join Playbypoint?
Impactful Work: Be part of a team that's genuinely revolutionizing the racquet sports industry.
Growth Opportunities: Work closely with a passionate and fun team in a rapidly scaling business, with opportunities for professional development.
Comprehensive Benefits: We offer competitive salaries, health, dental, and vision insurance.
Supportive Culture: Thrive in a dynamic and collaborative work environment where innovation and customer satisfaction are top priorities.
Parental Leave: We offer six weeks of paid parental leave to support new parents.
Paid Time Off: US-based employees are eligible for unlimited PTO, as long as it does not exceed two consecutive weeks or interfere with work responsibilities.
Ready to serve up some serious support? If you are a self-motivated individual with a passion for customer success and racquet sports, we want to hear from you. Apply now and let’s change the game together.
