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Entry Level Saas Customer Support Jobs in California

Support customer renewals and expansions Requirements * 1+ years of SDR experience * 1+ years of customer onboarding and support experience with a B2B SaaS tool * Sales domain expertise and ...

New

Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

What You Will Need * 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment. * Highly ambitious, with a desire to be an early hire at a fast-growing ...

As a member of our Customer Support team, you'll make sure our users are charmed by warmth and ... Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are ...

What You Will Need * 1+ years of experience in customer support or user operations within a B2B SaaS or technology environment. * Highly ambitious, with a desire to be an early hire at a fast-growing ...

Morena Blvd, San Diego Starting Pay: $17.75/hr Position Type: Part-Time (Entry-Level with Promotion Path) The Opportunity: Support the Floor, Then Lead It Are you looking for a path into high-ticket ...

Morena Blvd, San Diego Starting Pay: $17.75/hr Position Type: Part-Time (Entry-Level with Promotion Path) The Opportunity: Support the Floor, Then Lead It Are you looking for a path into high-ticket ...

Morena Blvd, San Diego Starting Pay: $17.75/hr Position Type: Part-Time (Entry-Level with Promotion Path) The Opportunity: Support the Floor, Then Lead It Are you looking for a path into high-ticket ...

Morena Blvd, San Diego Starting Pay: $17.75/hr Position Type: Part-Time (Entry-Level with Promotion Path) The Opportunity: Support the Floor, Then Lead It Are you looking for a path into high-ticket ...

Experience supporting technical products or SaaS platforms * Familiarity with ticketing systems or CRM tools * Exposure to parking, enforcement, or municipal systems is a plus Physical Demands ...

Customer Support Representative

San Diego, CA · On-site

$17 - $23/hr

Experience supporting technical products or SaaS platforms * Familiarity with ticketing systems or CRM tools * Exposure to parking, enforcement, or municipal systems is a plus Physical Demands ...

Experience supporting technical products or SaaS platforms * Familiarity with ticketing systems or CRM tools * Exposure to parking, enforcement, or municipal systems is a plus Physical Demands ...

Customer-focused, always thinking about ways to improve the user experience * Able to operate ... Experience supporting SaaS, developer tools, engineering software, or CAD products * Exceptional ...

Support Engineer

Palo Alto, CA · On-site

$60 - $80/hr

Tel Aviv • Hybrid Support Engineer We're looking for a Support Engineer to join our team and help support our global B2B SaaS customers. This is a hands-on technical support role for someone early ...

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Entry Level Saas Customer Support information

What is the difference between Entry Level Saas Customer Support vs Entry Level Technical Support Specialist?

AspectEntry Level Saas Customer SupportEntry Level Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer basic technical knowledgeHigh school diploma; basic technical or IT knowledge often preferred
Work EnvironmentCustomer service centers, remote support, SaaS companiesIT departments, tech companies, remote or on-site support
Employer & Industry UsagePrimarily SaaS and cloud service providersIT service providers, software companies, tech support firms
Common Search & Comparison IntentUnderstanding entry-level roles in SaaS customer supportComparing entry-level technical support roles in tech industry

Entry Level Saas Customer Support focuses on assisting customers with SaaS products, emphasizing communication and problem-solving skills. Entry Level Technical Support Specialist involves troubleshooting technical issues, often requiring basic IT knowledge. Both roles serve tech companies but differ in technical depth and customer interaction focus.

What are the most commonly searched types of Saas Customer Support jobs in California?

The most popular types of Saas Customer Support jobs in California are:

What cities in California are hiring for Entry Level Saas Customer Support jobs?

Cities in California with the most Entry Level Saas Customer Support job openings:

Infographic showing various Entry Level Saas Customer Support job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution.

Customer Success Manager, SMB

Jobtailor

San Francisco, CA • On-site

$100 - $125/hr

Other

Posted yesterday

New


Job description

  • Manage a portfolio of 150 SMB accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business
  • Onboard new customers, ensuring seamless integration of Nooks into their sales processes
  • Analyze customer usage metrics to identify valuable Nooks features and proactively lead upsell conversations
  • Monitor customer health metrics and develop proactive plans to address concerns
  • Assist with technical support for customers as needed
  • Help develop a scaled approach for customer success and retention
  • Serve as the voice of the customer within Nooks and provide product feedback
  • Support customer renewals and expansions
Requirements
  • 1+ years of SDR experience
  • 1+ years of customer onboarding and support experience with a B2B SaaS tool
  • Sales domain expertise and experience working with Sales/Sales Development stakeholders
  • 1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
  • Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot
  • Familiarity with the sales tech stack
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
  • Ability to work on a hybrid basis in the San Francisco office 3x/week
  • Legally authorized to work in the United States
Core Competencies

Demonstrates expertise in managing SMB accounts and customer onboarding for B2B SaaS tools, with a strong focus on customer success, retention, and data-driven decision-making. Proficient in utilizing sales technology and analytics to enhance customer engagement and drive renewals.

Highest-signal resume keywords
  • B2B SaaS Customer Success Management
  • Sales Development Representative Experience
  • Customer Onboarding and Support
  • Data Analytics for Customer Insights
  • Sales Technology Proficiency
Hard Skills
  • Customer Onboarding
  • Customer Support
  • Data Analytics
  • Account Management
  • Upselling
  • Customer Health Monitoring
  • Technical Support
  • Renewals Management
  • Sales Process Integration
  • Portfolio Management
Soft Skills
  • Excellent Communication Skills
  • Ownership
  • Collaboration
  • Adaptability
  • Problem-Solving
Industry Keywords
  • B2B
  • SaaS
  • Customer Success
  • Sales Development
  • SMB Accounts
Tools & Technologies
  • Outreach
  • Salesloft
  • HubSpot
  • Sales Tech Stack
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