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Entry Level Saas Customer Support Jobs in Florida

Previous experience in a customer-facing or support role, preferably in technology, SaaS, or AI-related environments. * Ability to work independently in a remote setting, manage time effectively, and ...

Entry-Level Customer Support Representative

Miami, FL · On-site

$14.50 - $19.75/hr

ADP is hiring Entry-Level Customer Support Representative This position is hybrid, working at the office 3 days a week and working at home 2 days a week. * Entry-Level Customer Support Representative ...

Entry-Level Customer Support Representative

Miami, FL · Hybrid

$14.50 - $19.75/hr

ADP is hiringEntry-Level Customer Support RepresentativeThis position is hybrid, working at the office 3 days a week and working at home 2 days a week. * Entry-Level Customer Support Representative ...

Customer Support Specialist

Miami, FL · On-site

$17.25 - $23.25/hr

Fluency in English (fluent in Spanish is a significant plus!). * 2+ years of proven success in a customer support or customer service role, with a strong preference for experience within a SaaS ...

Customer Support Specialist

Miami, FL

$17.25 - $23.25/hr

Fluency in English (fluent in Spanish is a significant plus!). * 2+ years of proven success in a customer support or customer service role, with a strong preference for experience within a SaaS ...

Customer Support Specialist - LollyLaw

Miami, FL · Remote

$17.25 - $23.25/hr

As a LollyLaw Customer Support Specialist, you will act as a client advocate to ensure that our ... SaaS experience preferred * Strong initiative and creative problem solving * Strong communication ...

The primary focus is to provide exceptional support and assistance to our customers, including ... Previous experience in a SaaS company, particularly in tech support, help desk, is highly ...

Customer Support Technician

Boca Raton, FL · On-site

$17.25 - $23.50/hr

Provide both in-person and remote technical support to our customers. Assist with a wide range of ... Effective under pressure, with strong organizational and time-management skills. * Entry-level Tier ...

Manager, Customer Support

Tampa, FL · Hybrid

$92K - $114K/yr

PEO, payroll, benefits, or SaaS experience preferredExcited to be a part of a team that supports customers 24/7 The base wage range for this position based in our Tampa Office is targeted at $92,000 ...

Customer Support Specialist I

Plantation, FL · On-site

$17.25 - $23/hr

POSITION SUMMARY The Account Specialist I is an entry-level role on Inspected's Customer Operations ... Client & Inspector Support * Manage a defined set of contractor and inspector accounts under team ...

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Entry Level Saas Customer Support information

What is the difference between Entry Level Saas Customer Support vs Entry Level Technical Support Specialist?

AspectEntry Level Saas Customer SupportEntry Level Technical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles prefer basic technical knowledgeHigh school diploma; basic technical or IT knowledge often preferred
Work EnvironmentCustomer service centers, remote support, SaaS companiesIT departments, tech companies, remote or on-site support
Employer & Industry UsagePrimarily SaaS and cloud service providersIT service providers, software companies, tech support firms
Common Search & Comparison IntentUnderstanding entry-level roles in SaaS customer supportComparing entry-level technical support roles in tech industry

Entry Level Saas Customer Support focuses on assisting customers with SaaS products, emphasizing communication and problem-solving skills. Entry Level Technical Support Specialist involves troubleshooting technical issues, often requiring basic IT knowledge. Both roles serve tech companies but differ in technical depth and customer interaction focus.

What are the most commonly searched types of Saas Customer Support jobs in Florida?

The most popular types of Saas Customer Support jobs in Florida are:

What cities in Florida are hiring for Entry Level Saas Customer Support jobs?

Cities in Florida with the most Entry Level Saas Customer Support job openings:

Customer Support Specialist

Outlier AI INC

Miami, FL • On-site

Other

Posted 7 days ago


Outlier AI rating

8.2

Company rating: 8.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

105th of 247 rated software companies


Job description

Company Description Outlier AI Inc. is an artificial intelligence company focused on building data-driven solutions that help organizations make better, faster decisions. The company leverages advanced machine learning and automation to deliver products and services that streamline complex workflows and unlock actionable insights. Outlier AI Inc. values innovation, reliability, and a strong customer-centric mindset in all aspects of its operations. Team members collaborate in a fast-paced, technology-forward environment with opportunities to learn and grow. The company supports remote work and emphasizes clear communication and accountability across distributed teams.


Compensation $25-$27 per hour.


Role Description This is a full-time remote role for a Customer Support Specialist at Outlier AI Inc. The Customer Support Specialist will respond to customer inquiries via email, chat, and video or phone, providing clear, accurate, and timely assistance. Daily tasks include troubleshooting basic and advanced technical issues, guiding customers through product features and workflows, and documenting recurring issues for product and engineering teams. The specialist will track support tickets, follow up to ensure resolution, and contribute to customer-facing resources such as FAQs, help center articles, and quick-start guides. The role also involves collaborating with cross-functional teams to improve the customer experience, monitoring customer satisfaction metrics, and suggesting process improvements based on support trends.


Qualifications

  • Strong Customer Support and Customer Satisfaction skills, with experience handling inquiries and resolving issues in a professional and empathetic manner.
  • Excellent Interpersonal Skills, including clear written and verbal communication and the ability to build trust with diverse customers and colleagues.
  • Technical Support capabilities, including comfort with web-based tools, basic troubleshooting, and learning new software or AI products quickly.
  • Solid Analytical Skills to interpret customer feedback, identify patterns in support requests, and suggest improvements to processes or documentation.
  • Previous experience in a customer-facing or support role, preferably in technology, SaaS, or AI-related environments.
  • Ability to work independently in a remote setting, manage time effectively, and prioritize multiple requests with attention to detail.
  • Familiarity with ticketing or CRM systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud) is beneficial.
  • Relevant education or training in business, communications, information technology, or a related field, or equivalent practical experience.

What Outlier AI employees say

Pay

Hours and flexibility

Workplace

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