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Senior Saas Customer Support Jobs in Rochester, NY

Ralliant

SaaS Architect - Analytics Platform

Rochester, NY · On-site

$104.30 - $193.70/hr

Primary Responsibilities Platform Architecture Define the architecture supporting: * Rotating ... customers' needs. We are the largest and most trusted global leader for partial discharge ...

Keenfinity

Senior Cyber Security Manager

Fairport, NY · On-site

$105K - $142K/yr

Business applications platforms such as CRM, customer portal, APIs, iPaaS, ERP, MDM, cloud and SaaS ... Support the business in making risk-informed decisions, including risk acceptance, mitigation ...

Keenfinity

Senior Cyber Security Manager

Fairport, NY · On-site

$105K - $142K/yr

Business applications platforms such as CRM, customer portal, APIs, iPaaS, ERP, MDM, cloud and SaaS ... Support the business in making risk-informed decisions, including risk acceptance, mitigation ...

Keenfinity

Senior Cyber Security Manager

Fairport, NY

$105K - $142K/yr

Business applications platforms such as CRM, customer portal, APIs, iPaaS, ERP, MDM, cloud and SaaS ... Support the business in making risk-informed decisions, including risk acceptance, mitigation ...

TELESOFT DBA CALERO

Senior Product Owner

Rochester, NY · On-site

$80K - $93K/yr

You will act as the primary customer advocate: listening intently to users, reviewing data driven ... FinOps, ITAM, SaaS financial management, or ERP/accounting integrations (e.g., NetSuite). Key ...

TELESOFT LLC DBA CALERO

Senior Product Owner

Rochester, NY · On-site

$80K - $93K/yr

You will act as the primary customer advocate: listening intently to users, reviewing data driven ... FinOps, ITAM, SaaS financial management, or ERP/accounting integrations (e.g., NetSuite). Key ...

Honeywell

Sr. Product Management Lead

Pittsford, NY · On-site

$192K - $289K/yr

Experience transitioning on-prem to cloud based SaaS software offerings * Strong business case ... Support commercial leaders to identify sales strategies, target customers, partners and other major ...

New

Honeywell

Sr. Product Management Lead

Pittsford, NY · On-site

$192K - $289K/yr

Experience transitioning on-prem to cloud based SaaS software offerings * Strong business case ... Support commercial leaders to identify sales strategies, target customers, partners and other major ...

New

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All JobsSaas Customer Support JobsSenior Saas Customer Support JobsSenior Saas Customer Support Jobs in Rochester, NY

Senior Saas Customer Support information

See Rochester, NY salary details

$24.7K

$79.2K

$161.3K

How much do senior saas customer support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior saas customer support in Rochester, NY is $79,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $101,600.00 per year, depending on experience, location, and employer.

What is a senior SaaS customer support?

Senior SaaS (Software as a Service) Customer Support professionals are experienced specialists who assist customers using cloud-based software products. They handle complex technical issues, provide in-depth troubleshooting, and often mentor junior support staff. These roles require a strong understanding of the SaaS platform, excellent communication skills, and the ability to resolve escalated customer concerns efficiently. Senior support staff may also collaborate with product and engineering teams to improve the user experience and address recurring issues.

What are the key skills and qualifications needed to thrive as a senior SaaS customer support specialist?

To thrive as a Senior SaaS Customer Support specialist, you need deep knowledge of SaaS platforms, troubleshooting expertise, and experience with customer service, often supported by a relevant degree or equivalent work experience. Familiarity with CRM systems, ticketing tools like Zendesk or Salesforce, and product-specific certifications are typically required. Excellent communication, problem-solving skills, and the ability to manage escalations set strong candidates apart. These skills ensure efficient resolution of complex issues, high customer satisfaction, and the smooth operation of service delivery in a technical, fast-paced environment.

How do senior SaaS customer support professionals typically collaborate with product and engineering teams to address complex client issues?

Senior SaaS Customer Support professionals often act as a bridge between clients and internal teams, especially when handling advanced technical issues. They work closely with product managers and engineers by gathering detailed client feedback, replicating reported problems, and prioritizing issues based on business impact. This collaboration ensures that solutions are both technically sound and aligned with customer needs, often leading to product improvements or feature enhancements. Regular cross-functional meetings and clear documentation are crucial for effective communication and timely resolution.

What is the difference between Senior Saas Customer Support vs Customer Success Manager?

AspectSenior Saas Customer SupportCustomer Success Manager
Primary FocusHandling technical support, troubleshooting, and resolving customer issuesProactively managing customer relationships to ensure product adoption and satisfaction
Required SkillsTechnical knowledge, problem-solving, communication skillsRelationship management, strategic planning, communication skills
Work EnvironmentSupport centers, technical teams, remote or on-siteCustomer accounts, client meetings, cross-functional teams
Industry UsageCommon in SaaS companies for support rolesCommon in SaaS and tech companies for client retention roles

While both roles serve SaaS customers, Senior Saas Customer Support focuses on resolving technical issues, whereas Customer Success Managers work proactively to ensure customer success and retention. Understanding these differences helps in choosing the right career path or job focus.

What are popular job titles related to Senior Saas Customer Support jobs in Rochester, NY?

For Senior Saas Customer Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Saas Customer Support jobs in Rochester, NY look for?

The top searched job categories for Senior Saas Customer Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Saas Customer Support jobs?

Cities near Rochester, NY with the most Senior Saas Customer Support job openings:

Senior Saas Customer Support jobs near you
Infographic showing various Senior Saas Customer Support job openings in Rochester, NY as of July 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,217 per year, or $38.1 per hour.

Medical lab technologist

Integrated Resources INC

Rochester, NY

Contractor

Re-posted 2 days ago

Job description

Job Description

Job Description:

  • Termed (18-24 months) position dedicated to implementing Inventory Management and providing customer support.
  • U.S./ Canada travel is required as implementations occur at customer sites - approx. 75% travel *VALID PASSPORT Required

Responsibilities -

  • Project manages each customer implementation, making sure that all tasks have been completed ahead of implementation day.
  • Coordinate with other resources involved in Client's implementation - e.g., Regional Implementation Specialist, Account Manager, Customer Service, Lab Specialist
  • Conduct on-site baseline inventory.
  • Provide final configuration and inventory adjustments.
  • Provide customer training and assist with first Cycle Order.
  • Provide order support through first 2-3 order cycles.
  • Provide ongoing customer support as needed.

Required Skills -

  • Recent graduate of four-year Medical Technology or Clinical Laboratory program (preferred), or recent Bachelor's Degree in Business or Life Sciences.
  • Excellent communication skills.
  • Interest in Supply Chain or Laboratory Operations.
  • Able to manage multiple projects at different stages of completion.

Technical Skills - Moderately proficient with MS Word, Excel, and PowerPoint.

  • Able to learn and develop expertise on a proprietary, supply chain SaaS application.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Integrated Resources logo

About Integrated Resources

Sourced by ZipRecruiter

Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

1996

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