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Director Customer Support Jobs in Rochester, NY (NOW HIRING)

Kelly Services

Technical Customer Support

Rochester, NY · Hybrid

$18.50/hr

Technical Customer Support Location: Rochester, NY Pay Rate: $18.50 per hour Schedule: Monday ... Requests for accommodation related to our application process can be directed to the Kelly Human ...

Mr. Key's Locksmith

Customer Service

Rochester, NY · On-site

$20 - $25/hr

... support to customers through effective communication, accurate order processing, and thorough product knowledge. This individual contributor position operates under direct management and primarily ...

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Support ad hoc assignments as directed by leadership. * Maintain a positive, professional attitude while representing the company brand. Skills Required: High School Diploma required, BS/BA Degree in ...

Home Depot

Store Support

Batavia, NY · On-site

$17 - $18.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY · On-site

$17 - $18.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY · On-site

$14.75 - $18.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Irondequoit, NY · On-site

$15.50 - $17.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Batavia, NY

$14.25 - $17.75/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY · On-site

$16.50 - $18.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Victor, NY · On-site

$17 - $19/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Victor, NY

$14.50 - $18/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY · On-site

$17 - $18.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY

$14.75 - $18.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY

$14.75 - $18.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY

$14.75 - $18.50/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greece, NY

$14.25 - $17.75/hr

Direct customer or vendor interaction is sometimes required for these positions. Whether directing ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

Job Title: IT Customer Service Job Code: 43685 Job Location: Rochester, NY Job Schedule: 9/80 ... direct front end support to users, first level support for desktop-related items such as ...

Pixos Print

Customer Services Specialist

Rochester, NY · On-site

$16.75 - $22.25/hr

... and direct mail to clinical trial materials, signage, and trade show booths. Through its Pixos ... This position also contributes feedback to improve processes and supports a consistent ...

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Showing results 1-20

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Rochester, NY

Director Customer Support information

See Rochester, NY salary details

$38.5K

$121.7K

$193.9K

How much do director customer support jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director customer support in Rochester, NY is $121,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,700.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Rochester, NY?

The most popular types of Customer Support jobs in Rochester, NY are:

What are popular job titles related to Director Customer Support jobs in Rochester, NY?

For Director Customer Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Rochester, NY look for?

The top searched job categories for Director Customer Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Customer Support jobs?

Cities near Rochester, NY with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $121,694 per year, or $58.5 per hour.

Technical Customer Support

Kelly Services

Rochester, NY • Hybrid

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 5 days ago

Job description

Technical Customer Support
Location: Rochester, NY
Pay Rate: $18.50 per hour
Schedule: Monday – Friday, 9:30 AM – 6:00 PM
Work Arrangement: Hybrid after training (in-office Monday to Wednesday)
Contract Type: Long-term

About Kelly®:
At Kelly®, we believe in supporting individuals who seek growth, learning, and evolution. We’re excited to offer an opportunity for a Technical Support Representative to join a premier pharmaceutical client in Rochester, NY.

Why You Should Apply:

  • Enjoy the flexibility of a hybrid work environment
  • Gain stability and room for growth with a long-term contract
  • Thrive in a supportive, collaborative team culture
  • Expand your industry experience with a reputable pharmaceutical client

Key Responsibilities:

  • Process orders quickly and accurately via email, fax, telephone, and electronic systems
  • Troubleshoot order processing inquiries and resolve issues promptly
  • Monitor open orders to ensure timely and accurate distribution
  • Respond to customer requests, including product information, order details, cancellations, tracking, and billing
  • Manage tasks efficiently using CRM systems and Microsoft Excel

Qualifications:

  • High school diploma required
  • French language skills are a plus
  • Minimum 2 years of customer service and order entry experience
  • Demonstrated troubleshooting expertise
  • Comfortable navigating multiple computer systems
  • Proficient in Microsoft Office, especially Excel
  • Reliable attendance and a professional attitude
  • Self-motivated with a proactive approach to learning

What Happens Next:
If your skills and experience match our needs, you’ll move forward in the application process. Even if this position isn’t the right fit, your profile will be available to all Kelly® recruiters, maximizing your opportunities.

Ready to take the next step in your career? Apply today and discover what’s next at Kelly®!


As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.