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Director Customer Support Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

  • Medical

  • Retirement

  • PTO

Job Title: IT Customer Service Job Code: 39826 Job Location: Rochester, NY Job Schedule: 9/80 ... direct front end support to users, first level support for desktop-related items such as ...

Whole Latte Love

Office Support Administrator

Rochester, NY

$17 - $19/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... customer drop-offs/pickups * Answer and manage the company's main phone line, including directing ... Support teams with cleaning, organizing, and maintaining shared workspaces and common areas ...

Salzman Group Inc

Office Support Administrator

Rochester, NY · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... customer drop-offs/pickups * Answer and manage the company's main phone line, including directing ... Support teams with cleaning, organizing, and maintaining shared workspaces and common areas ...

Salzman Group Inc

Office Support Administrator

Rochester, NY · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... customer drop-offs/pickups * Answer and manage the company's main phone line, including directing ... Support teams with cleaning, organizing, and maintaining shared workspaces and common areas ...

CDS Monarch, Inc.

Direct Support Professional

Rochester, NY · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • PTO

Full AND Part Time Direct Support Professionals starting at $18.50/ hour up to $20.50/ hour for ... Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards. * Attend ...

CDS Monarch, Inc.

Direct Support Professional

Webster, NY · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • PTO

Full AND Part Time Direct Support Professionals starting at $18.50/ hour up to $20.50/ hour for ... Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards. * Attend ...

chicosfas

Support Associate - Chico's

Pittsford, NY · On-site

$16 - $20/hr

Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. Customer Experience * Supports Most Amazing Personal Service (MAPS ...

chicosfas

Support Associate - Chico's

Pittsford, NY

$16 - $20/hr

Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. Customer Experience * Supports Most Amazing Personal Service (MAPS ...

Chico's FAS, Inc.

Support Associate - Soma

Victor, NY · On-site

$16 - $20/hr

Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. Customer Experience * Supports Most Amazing Personal Service (MAPS ...

Chico's FAS

Support Associate - Chico's

Rochester, NY

$16 - $20/hr

... as directed. Customer Experience • Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.

Chico's FAS

Support Associate - Soma

Victor, NY · On-site

$16 - $20/hr

... as directed. Customer Experience • Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.

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Showing results 21-40

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Rochester, NY

Director Customer Support information

See Rochester, NY salary details

$38.5K

$121.7K

$193.9K

How much do director customer support jobs pay per year?

As of Aug 19, 2026, the average yearly pay for director customer support in Rochester, NY is $121,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,700.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Rochester, NY?

The most popular types of Customer Support jobs in Rochester, NY are:

What are popular job titles related to Director Customer Support jobs in Rochester, NY?

For Director Customer Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Rochester, NY look for?

The top searched job categories for Director Customer Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Customer Support jobs?

Cities near Rochester, NY with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $121,694 per year, or $58.5 per hour.

IT Customer Service

L3HHCM20

Rochester, NY

$52K - $97K/yr

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

Job Title: IT Customer Service

Job Code: 39826

Job Location: Rochester, NY

Job Schedule: 9/80 (Every other Friday off)

Job Description:

This is an End User Desktop Support position that requires proficiency with Windows desktop operating systems to support our classified environment in the Rochester area. Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The position will also provide support for secure and unclassified phones, including setup/provisioning and troubleshooting. This position will provide ample opportunities for professional growth and to learn new technologies and develop skills.

Essential Functions:

Responsible for day-to-day support of desktop Microsoft Windows in a closed environment, virtual, or physical
Manage assigned tickets in ServiceNow at required SLA levels and escalate tickets to higher-level support as required
Provide direct front end support to users, first level support for desktop-related items such as application issues and other IT-related issues including application, voice (phone), and data access issues
Deliver new systems to employees and remove equipment as required following the processes dictated by the security team
Support ongoing projects to replace or upgrade existing IT equipment as required
Assist with RMF and ICD 503 compliance as required by security
Utilize excellent written and verbal communication skills at all levels of the organization
Ability to travel between L3Harris facilities within the Rochester area

Qualifications:

Active Top Secret/SCI security clearance and willingness to submit to a CI Poly
Security+ CE or any DoD 8570 IAT Level I or higher approved certification
Bachelor's Degree and a minimum of 2 years of prior related experience; Or, Graduate Degree or equivalent with 0 to 2 years of prior related experience; Or, in lieu of a degree, a minimum of 6 years of prior related experience

Preferred Additional Skills:

Active Top Secret/SCI with CI Poly
Experience with Wyse Management Suite
Active Directory and GPO management experience
Experience with Microsoft Exchange
Knowledge of basic networking concepts and working principles
Experience with Cisco routers & switches, SCCM, and supporting RedHat, CentOS, or Ubuntu Linux
Network certification a plus

In compliance with pay transparency requirements, the salary range for this role in New York state is $52,500-$97,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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