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Director Customer Support Jobs in Rochester, NY (NOW HIRING)

CDS Monarch, Inc.

Direct Support Professional

Webster, NY · On-site

$20 - $22/hr

Full AND Part Time Direct Support Professionals starting at $18.50/ hour up to $20.50/ hour for ... Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards. * Attend ...

chicosfas

Support Associate - Chico's

Pittsford, NY

$16 - $20/hr

Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. Customer Experience * Supports Most Amazing Personal Service (MAPS ...

chicosfas

Support Associate - Chico's

Pittsford, NY · On-site

$16 - $20/hr

Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. Customer Experience * Supports Most Amazing Personal Service (MAPS ...

Chico's FAS, Inc.

Support Associate - Soma

Victor, NY · On-site

$16 - $20/hr

Assists with visual directives, including floorsets, window changes, visual presentations, signage placement, etc. as directed. Customer Experience * Supports Most Amazing Personal Service (MAPS ...

Chico's FAS

Support Associate - Chico's

Rochester, NY

$16 - $20/hr

... as directed. Customer Experience • Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.

Chico's FAS

Support Associate - Soma

Victor, NY

$16 - $20/hr

... as directed. Customer Experience • Supports Most Amazing Personal Service (MAPS) principles and standards through strong operational processes that support a cohesive omni channel experience.

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Showing results 21-40

All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Rochester, NY

Director Customer Support information

See Rochester, NY salary details

$38.5K

$121.7K

$193.9K

How much do director customer support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for director customer support in Rochester, NY is $121,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,700.00 and $145,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.
What are the most commonly searched types of Customer Support jobs in Rochester, NY? The most popular types of Customer Support jobs in Rochester, NY are:
What are popular job titles related to Director Customer Support jobs in Rochester, NY? For Director Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Director Customer Support jobs in Rochester, NY look for? The top searched job categories for Director Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Director Customer Support jobs? Cities near Rochester, NY with the most Director Customer Support job openings:
Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $121,694 per year, or $58.5 per hour.

Dynamic PC Support Techician

Worldwide TechServices

Rochester, NY • On-site

Part-time

Re-posted 29 days ago

Worldwide TechServices rating

4.9

Company rating: 4.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

215th of 223 rated it services

Job description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real-time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all activity in an accurate and timely manner
  • Understand all Safety policies and guidelines and work within the guidelines of policies daily
  • Additional requirements may exist if offer of employment is extended
  • Other duties may be assigned to meet business needs

Qualifications
Education and Experience:
  • Typically requires technical school certification or equivalent and 0-2 years of relevant experience
  • Previous customer service experience is a plus

Certifications and/or Qualifications:
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware
  • Valid Driver's License and reliable transportation with valid registration and adequate insurance

Skills:
  • Ability to communicate regarding technical issues with clients
  • Ability to drive to client locations
  • Ability to drive long distances, and occasional overnight assignments within other geographies
  • Ability to lift and or move various computer equipment up to 50 lbs
  • Must own a basic repair tool kit

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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