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Weekend Customer Support Jobs in Rochester, NY (NOW HIRING)

Infojini Inc

Customer Support

Rochester, NY

$16.75 - $21.50/hr

They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to ...

FirstLight

Customer Support Specialist

Victor, NY · On-site

$22 - $25/hr

Customer Support Specialist FirstLight is seeking a Customer Service Specialist to join our growing team! Customer Service at FirstLight is a progressive work group providing many services to ...

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TES Staffing

Be Seen First

Customer Support Representative

Honeoye Falls, NY · On-site

$20 - $25/hr

Maybe you've worked in distribution, manufacturing, wholesale, healthcare products, education products, logistics, supply chain, inside sales support, order management, or customer operations. If you ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

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All JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Rochester, NY

Weekend Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do weekend customer support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for weekend customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a Weekend Customer Support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a Weekend Customer Support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.
What are the most commonly searched types of Customer Support jobs in Rochester, NY? The most popular types of Customer Support jobs in Rochester, NY are:
What are popular job titles related to Weekend Customer Support jobs in Rochester, NY? For Weekend Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Rochester, NY look for? The top searched job categories for Weekend Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Customer Support jobs? Cities near Rochester, NY with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 64% Full Time, 27% Part Time, 1% Temporary, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,554 per year, or $22.9 per hour.
Customer Support

Customer Support

Infojini Inc

Rochester, NY

$16.75 - $21.50/hr

Full-time

Posted 16 days ago

Job description

Job Description

We will provide testing for computer skills in window based applications ,Word and Excel (Outlook is a plus) and Customer service skills.

Candidates must type at least 30 words per minute and must have the ability to multitask. They need to have the ability to adapt to changes in process and procedures as implemented. They must have the ability to provide quality customer service to small and midsized corporations. Must have the ability to problem solve, complete and submit customer changes or modifications to existing or new accounts, diffuse upset customers, resolve rate concerns and billing inquiries within a timely manner. The person must be able to meet departmental standards and expectations set forth by the department manager. Be able to meet criteria for daily call averages and call statistics individually and as a team. Returned mail and written correspondence from customers must be completed. Understand our products, services, offers, rates, and billing. Be knowledgeable in telecommunications terms and our network. Have the ability to read, decipher, and explain invoices to our customers.

There is a 2-3 weeks training period first two weeks 8-5, third week taking live calls and learning products and services. Attendance is required for the entire training period. Their schedules can change periodically so they need to have the flexibility to work anytime from 8-8. Additional responsibilities are required based on the needs of the business or supervisor discretion. We are looking for experienced, customer service oriented people. Preference given to people with previous telecommunications call center experience. They will be required to adhere to a dress code and professionalism.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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