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Weekend Customer Support Jobs in Rochester, NY (NOW HIRING)

Cotality

Sr Associate, Customer Care

Rochester, NY

$14.25 - $19.75/hr

High school diploma, GED or equivalent required; college degree preferred * 5+ years of experience in an applicable customer support role required, or relevant education in lieu of experience * Tax ...

Cotality

Sr Associate, Customer Care

Rochester, NY · On-site

$14.25 - $19.75/hr

High school diploma, GED or equivalent required; college degree preferred * 5+ years of experience in an applicable customer support role required, or relevant education in lieu of experience * Tax ...

Cotality

Sr Associate, Customer Care

Rochester, NY · On-site

$14.25 - $19.75/hr

High school diploma, GED or equivalent required; college degree preferred * 5+ years of experience in an applicable customer support role required, or relevant education in lieu of experience * Tax ...

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All JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Rochester, NY

Weekend Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do weekend customer support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for weekend customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the key skills and qualifications needed to thrive as a Weekend Customer Support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What does a Weekend Customer Support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.
What are the most commonly searched types of Customer Support jobs in Rochester, NY? The most popular types of Customer Support jobs in Rochester, NY are:
What are popular job titles related to Weekend Customer Support jobs in Rochester, NY? For Weekend Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Customer Support jobs in Rochester, NY look for? The top searched job categories for Weekend Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Customer Support jobs? Cities near Rochester, NY with the most Weekend Customer Support job openings:
Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 64% Full Time, 27% Part Time, 1% Temporary, and 7% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,554 per year, or $22.9 per hour.
Customer Service Specialist

Customer Service Specialist

IDEX Corporation

Rochester, NY • On-site

$23/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

Job description

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses around the globe, chances are, we have something special for you.
SUMMARY
Working in a team environment you will be responsible for processing/monitoring sales orders, handling all forms of aftermarket request, while providing excellent customer service to our external customers and channel partners, as well as our internal departments. In addition, you must be able to multitask, and switch focus quickly as the workload demands.
ESSENTIAL FUNCTIONS
  • Serve as the primary point of contact for all customer inquiries and concerns both over the phone and via email.
  • Manages end-to-end customer order processing from purchase order receipt to product shipment.
  • Handles inbound phone calls and customer support email requests.
  • Triage and manage escalations in a timely and professional manner.
  • Provides answers to general technical product questions.
  • Supports the sales team with pricing, quoting, and general product assistance.
  • Resolve internal customer issues promptly and thoroughly.
  • Expedites shipments when necessary.
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.
  • Partner with the Compliance Team to provide our international customers with the best service while maintaining compliance guidelines.
  • Develop and recommend changes to existing methods and systems to increase the accuracy, efficiency, and responsiveness of the customer service team as a whole.
  • Ability to share work among a customer service team.
  • Keep accurate records of customer interactions, transactions, comments, and complaints in our CRM system.
  • Works closely with technical support to provide the most accurate and best product options for the customers' needs.
  • Assist with continuous improvement opportunities throughout the year (RIE's, special projects)
  • Updates and maintains customer information databases (CRM)
  • Greet and check in all customers and vendors upon arrival, ensuring they are properly registered and directed to the appropriate personnel or location.
  • Performs other duties as assigned or directed.

ORGANIZATIONAL RELATIONSHIPS:
Interfaces extensively with RSD's, Application Engineering, Production and Planning, Commercial Engineering, and Accounting.
PHYSICAL ENVIORNMENT & ENVIORNMENTAL FACTORS
  • This position operates in a manufacturing office setting and involves regular use of standard office equipment. The role requires the ability to remain in a stationary position for extended periods while performing computer based tasks. The employee will occasionally move about the office or nearby production areas to access equipment, attend meetings, or communicate with team members. The individual must be able to communicate effectively with coworkers and external parties in person, over the phone, and through digital platforms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

QUALIFICATIONS
  • High school diploma/GED required. College degree or minimum of three (3) years in a customer service is preferred.
  • Requires excellent listening, oral, and written communication skills.
  • Employee must be highly organized and detail oriented.
  • Must be able to comprehend and utilize various PC software programs with proficiency in Microsoft Office (Excel, Word, & Outlook) a plus.
  • Language skills other than English is beneficial.

The hourly pay range for this role is $23.00
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
Total Rewards
The starting compensation for this position is $23.00 per hour. This position may be eligible for performance based bonus plan.
Benefits Package
Our comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
This posting is for an existing vacancy.
Artificial intelligence is not used to screen, assess or select applicants.
IDEX logo

About IDEX

Sourced by ZipRecruiter

IDEX Corporation is a global leader in fluid and metering technologies, providing a wide range of solutions for various industries. With a diverse portfolio of highly engineered products, IDEX serves customers in sectors such as healthcare, life sciences, food and beverage, water and wastewater, energy, and more. IDEX's innovative solutions help their customers optimize processes, enhance efficiency, and improve safety. IDEX's product offerings include precision fluid handling systems, pumps, valves, meters, dispensing equipment, and other specialty products. These technologies are designed to meet rigorous standards and deliver reliable performance in critical applications.

Industry

Manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Lake Forest, IL, US

Year founded

1988

Social media

Twitter

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