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At Home Customer Service Representative Jobs in Rochester, NY

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Victor, NY

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$11.41 - $12/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Webster, NY

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

MetLife auto and home insurance * Discounts on Apple products, Dell computers, cell phone plans ... objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or ...

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All JobsAt Home Customer Service Representative JobsAt Home Customer Service Representative Jobs in Rochester, NY

At Home Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do at home customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for at home customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an at home customer service representative?

At Home Customer Service Representatives are professionals who provide customer support services remotely, typically from their own homes. They assist customers via phone, email, chat, or other communication platforms, addressing questions, resolving issues, and processing orders or returns. These representatives usually work for companies across various industries, using specialized software to manage customer interactions. The role requires strong communication skills, a reliable internet connection, and the ability to work independently. Many companies offer flexible schedules and provide training to help representatives succeed in their roles.

How to become an at-home customer service representative?

To become an at-home customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and a quiet, reliable workspace. Many employers require experience in customer service and proficiency with computers and common software tools; some roles may also require specific training or certification. Applying through company websites or job boards and demonstrating good interpersonal skills are common steps in the hiring process.

What are the key skills and qualifications needed to thrive as an at home customer service representative?

To thrive as an At Home Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency are typically required. Patience, active listening, and self-motivation are standout soft skills in this remote role. These skills enable representatives to efficiently resolve customer issues and maintain high service standards while working independently from home.

What are some common challenges faced by at home customer service representatives, and how can they be managed?

At Home Customer Service Representatives often encounter challenges such as managing distractions in a home environment, staying motivated without in-person supervision, and maintaining clear communication with both customers and remote team members. To overcome these, it's important to establish a dedicated, quiet workspace, set daily routines, and leverage digital tools for collaboration and time management. Staying proactive in communication and participating in regular virtual team meetings can also help maintain a sense of connection and support.

What is the difference between At Home Customer Service Representative vs Call Center Customer Service Representative?

AspectAt Home Customer Service RepresentativeCall Center Customer Service Representative
Work EnvironmentRemote/Home-basedTypically in a call center facility or remote
Required CredentialsHigh school diploma or equivalent, customer service skillsHigh school diploma or equivalent, customer service skills
Industry UsageCommon across retail, telecom, banking, and moreCommon in telecom, tech, and service industries
Job FocusHandling customer inquiries, support, and problem resolutionHandling high call volume, troubleshooting, and support

Both roles involve customer service skills and similar credentials, but At Home Customer Service Representatives work remotely, providing support across various industries, while Call Center Customer Service Representatives often work in a centralized location or remotely, focusing on high-volume call handling. The choice depends on your preferred work environment and specific job duties.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY? The most popular types of Customer Service Representative jobs in Rochester, NY are:
What are popular job titles related to At Home Customer Service Representative jobs in Rochester, NY? For At Home Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching At Home Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for At Home Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for At Home Customer Service Representative jobs? Cities near Rochester, NY with the most At Home Customer Service Representative job openings:
At Home Customer Service Representative jobs near you
Infographic showing various At Home Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative | Billing Support

Customer Operations

Rochester, NY • On-site

$15.75 - $21.50/hr

Other

Re-posted 6 days ago

Job description

Customer Service Representative

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Responsibilities

At Spectrum, we keep our customers connected by delivering Internet, Voice, and Video solutions to power today's evolving network demands. Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

  • Talking to many different types of people from across the country
  • Answering inbound phone calls from customers related to billing inquiries
  • Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
  • Establishing and growing professional, positive relationships with Spectrum customers
  • Collaborating with management on customer issue escalations
  • Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you'll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you'll feel at home on our billing team.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education: High school diploma or equivalent
  • Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
  • Language: Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience: 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
  • Technical Skills: MS Office, computer skills, typing
  • Skills: Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
  • Abilities: Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient

Apply