Assistant Customer Service Representative Jobs in Rochester, NY

Description

Why LandPro Equipment?

We're proud to be a trusted John Deere dealer serving communities across New York, Ohio, and Pennsylvania but what sets us apart is how we show up every day.

Our goal is simple, to be the most respected dealership by living our PRO values: Professionalism, Respect, and Outstanding Service.

At LandPro Equipment, our team members aren't just employees, they're PROs.

 A Day in the Life of a Parts CSR

As a Parts CSR, your day is all about building relationships, solving problems, and helping customers keep their equipment running. Whether you're visiting customers in the field or supporting them from the dealership, you'll be a trusted resource customers can count on.

You might start your morning reviewing customer orders before heading out to visit customers throughout your assigned territory. During your visits, you'll learn about their equipment and operational needs, recommend parts and maintenance solutions, answer questions, and identify opportunities to help keep their equipment performing at its best.

Throughout the day, you'll process parts orders and returns, follow up with customers, update equipment and customer information, and collaborate with the Parts, Sales, and Service teams to deliver an outstanding customer experience. You may also assist customers at the parts counter, resolve concerns, support special promotions, and identify new opportunities to better serve your customers.

Every day is different, but the goal is always the same: build strong relationships, solve problems, and help customers get the parts and support they need to keep their operations moving.

 What You'll Do 

 As a Parts Customer Service Rep, you will: 

• build and maintain strong relationships with customers throughout your assigned territory 
• visit customers regularly to understand their equipment and parts needs 
• promote parts, maintenance programs, inspections, warranties, and service offerings 
• identify new sales opportunities and grow existing customer relationships 
• process parts sales, invoices, returns, and customer orders accurately 
• maintain customer profiles and equipment information 
• resolve customer concerns with professionalism and urgency 
• partner with Sales and Service teams to provide complete customer solutions 
• complete customer visit documentation and activity logs 
• assist at the parts counter when needed 
• represent LandPro professionally in the community and while operating a company vehicle

What You Bring

You'll be a great fit for this Parts CSR role if you:

• enjoy building relationships and creating a great customer experience 
• like being out in the field meeting with customers while also working as part of a team 
• are a proactive problem solver who can identify customer needs and recommend solutions 
• communicate confidently and professionally with customers and coworkers 
• stay organized, manage your time well, and can balance multiple priorities 
• take pride in providing outstanding service and following through on commitments 
• value teamwork and are willing to jump in wherever needed

 What you need to be a LandPro Parts Customer Service Rep: 

• 2+ years of experience in agriculture, turf, equipment, automotive, customer service, sales, or a related industry 
• strong customer service, communication, and relationship-building skills 
• basic computer skills, including Microsoft Office 
• valid driver's license with an acceptable driving record 
• ability to work independently while collaborating with teammates across multiple departments

It's a plus if you have: 

• parts sales or outside sales experience 
• knowledge of agricultural, turf, or compact construction equipment 
• experience working in a dealership or equipment-related environment 
• mechanical aptitude or the ability to understand equipment and parts applications 
• experience using inventory management or dealership software 
• familiarity with John Deere or other agricultural equipment brands

What We Offer

At LandPro, we invest in helping you grow, not just do a job.

$19-$28/HR

Paid Time Off (PTO) that grows with you + Paid Holidays

Medical, Dental, Vision, Life Insurance, and Short-Term Disability

401K with Company Match + Access to Empeople

Access to John Deere University + Earn While You Learn Program

Employee Discount on Equipment & Parts

LandPro Equipment is an Equal Opportunity Employer. We are proud to recruit, hire, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law.