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Assistant Customer Service Representative Jobs in Rochester, NY

Empire Heating and Air Conditioning

Be Seen First

Customer Service Representative

Rochester, NY · On-site

$30K - $45K/yr (+ commission)

Customer service representative to take incoming calls and make outbound calls to our existing customers to schedule appointments. Must have proficient computer skills, Microsoft office and Excel.

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... assistant. Preferred: 1 year in an auto body or similar work environment including previous ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Minimum: 1 year experience in a similar role such as administration assistant. * Preferred: 1 year ...

The Boyd Group

CSR

Rochester, NY · On-site

$16 - $22/hr

The CSR is responsible for providing an exceptional customer experience. They manage working ... Minimum: 1 year experience in a similar role such as administration assistant. * Preferred: 1 year ...

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All JobsCustomer Service Representative JobsAssistant Customer Service Representative JobsAssistant Customer Service Representative Jobs in Rochester, NY

Assistant Customer Service Representative information

See Rochester, NY salary details

$9

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$26

How much do assistant customer service representative jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for assistant customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Representative vs Customer Service Representative?

AspectAssistant Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentSupportive, entry-level customer service settingCustomer-facing roles in call centers, retail, or service industries
Employer UsageAssists senior reps, handles basic inquiriesHandles customer inquiries, complaints, and product info
Search IntentCompare entry-level customer support rolesFind customer service job opportunities

The main difference is that an Assistant Customer Service Representative typically supports senior staff and handles basic customer inquiries, while a Customer Service Representative directly interacts with customers to resolve issues and provide information. Both roles require similar credentials and work environments, but the Assistant position often serves as a stepping stone to more advanced customer service roles.

What does an assistant customer service representative do?

An assistant customer service representative supports the customer service team by handling inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and may assist with data entry or basic troubleshooting to ensure customer satisfaction.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY?

The most popular types of Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Assistant Customer Service Representative jobs?

Cities near Rochester, NY with the most Assistant Customer Service Representative job openings:

Assistant Customer Service Representative jobs near you
Infographic showing various Assistant Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Storage Customer Service Representative

U-Haul

Webster, NY • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Key responsibilities

  • Support the site manager with facility operations.

  • Answer phone inquiries from active and prospective customers, show storage units, explain rental terms, and prepare rental contracts.

  • Perform general routine property cleanup, minor repair work, and ensure storage units are clean, dry, secure, and ready for new customers.

U-Haul rating

6.0

Company rating: 6.0 out of 10

Based on 522 frontline employees who took The Breakroom Quiz

154th of 178 rated vehicle equipment hire

Job description

Compensation Range: $16.00 to $17.00 Hourly
Location:
1039 Ridge Rd, Webster, New York 14580 United States of America
Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company's exceptional service...ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. Additionally, you will assist customers using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.
Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.
U-Haul Offers:
  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Storage Customer Service Representative Primary Responsibilities:
  • Support the site manager with facility operations.
  • Answer phone inquiries from active and prospective customers.
  • Show storage units, explain the terms of rental agreements and prepare rental contracts.
  • Perform general routine property cleanup and minor repair work.
  • Ensure that all vacant storage units are clean, dry, secure and available for new customers.
  • Perform other duties as assigned.
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Storage Customer Service Representative Minimum Qualifications:
  • Driver's license and the ability to maintain a clean driving record
  • Excellent communication skills
  • Available to work on weekends and holidays

Work Environment:
The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts, machines, fumes or irritating chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.
Physical Demands:
The work requires some physical exertion such as long periods both indoors and outdoors of remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs assisted or unassisted.
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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