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Assistant Customer Service Representative Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

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All JobsCustomer Service Representative JobsAssistant Customer Service Representative JobsAssistant Customer Service Representative Jobs in Rochester, NY

Assistant Customer Service Representative information

See Rochester, NY salary details

$9

$18

$26

How much do assistant customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for assistant customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Assistant Customer Service Representative vs Customer Service Representative?

AspectAssistant Customer Service RepresentativeCustomer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job trainingHigh school diploma or equivalent; on-the-job training
Work EnvironmentSupportive, entry-level customer service settingCustomer-facing roles in call centers, retail, or service industries
Employer UsageAssists senior reps, handles basic inquiriesHandles customer inquiries, complaints, and product info
Search IntentCompare entry-level customer support rolesFind customer service job opportunities

The main difference is that an Assistant Customer Service Representative typically supports senior staff and handles basic customer inquiries, while a Customer Service Representative directly interacts with customers to resolve issues and provide information. Both roles require similar credentials and work environments, but the Assistant position often serves as a stepping stone to more advanced customer service roles.

What does an assistant customer service representative do?

An assistant customer service representative supports the customer service team by handling inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and may assist with data entry or basic troubleshooting to ensure customer satisfaction.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY?

The most popular types of Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Assistant Customer Service Representative jobs?

Cities near Rochester, NY with the most Assistant Customer Service Representative job openings:

Assistant Customer Service Representative jobs near you
Infographic showing various Assistant Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

One Path Career Partners

Rochester, NY • On-site

$15.75 - $21.50/hr

Other

Re-posted 20 days ago

Job description


We are hiring for a specialized Customer Service Representative! In this full-time opportunity, you will provide advanced customer service and support to internal staff and external clients. Candidates must have a High School Diploma and prior customer service experience. Qualified candidates must have strong communication skills and be able to multitask. Does this describe you? Apply today!
Position Details:
  • Full time, contract
  • M-F schedule - days
  • Delivers customer service through inbound phone calls.
  • Researches and responds user questions and problems regarding accounts and services.
  • Diffuses client concerns and notifies management of critical situations.
  • Maintains an accurate recording of all internal and external communication.
  • Utilizes multiple software applications in order to respond to all client inquiries.
One Path Career Partners is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.
Job Requirements
  • High School Diploma required
  • 2 years of customer service experience required
  • Call center experience preferred
  • Computer literacy required
  • Ability to multitask
  • Good communication skills
  • Self-Motivated
  • US citizen or permanent resident status
  • Completion of a background check

Apply